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Workiz

AI-enabled FSM that assists with scheduling and invoicing

Table of Contents

Is this product right for your business?

Find out with a

Workiz - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Workiz overview

What is Workiz?

Workiz is a cloud-based FSM platform that uses artificial intelligence and automations. It features Genius Answering, AI Dispatcher, and more features that helps streamline operations, optimize revenue, and elevate customer experiences. The Genius AI toolset provides smart responses and insights from call recordings, enhancing customer experience.

The solution offers integrations with third-party platforms such as Angi, Thumbtack, Google Local Services Ads, QuickBooks, Stripe, and CompanyCam. It enables businesses to manage customers with real-time communication via the Workiz mobile app.

Starting price

187

Alternatives

with better value for money

Pros & Cons

Scheduling

Security and Access Control

Customer Support

Customer Payment

Phone Calls

Workiz’s user interface

Ease of use rating:

4.4

(218)

Workiz pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(17)

3-4(52)

5(149)

What do users say about Workiz?

It is difficult to get a hold of customer support, and when you do, they are limited to what they can help you with.

Select to learn more

Who uses Workiz?

Based on 218 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Construction

Consumer Services

Outsourcing/Offshoring

Fine Art

Others

Use cases

Appointment Scheduling

Billing and Invoicing

Field Service Management

Service Dispatch

HVAC

Workiz's key features

Most critical features, based on insights from Workiz users:

Calendar management

4.3

(3)

Mobile access

3.8

(26)

Reporting & statistics

(0)

Automated scheduling

2.3

(3)

All Workiz features

Features rating:

4.3

(218)

Access controls/permissions

3.0

(2)

Accounting

(0)

Accounting integration

4.0

(2)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Notifications

5.0

(2)

Asset lifecycle management

(0)

Audit management

(0)

Audit trail

(0)

Auto-Dialer

(0)

Automated scheduling

2.3

(3)

Automatic backup

(0)

Billing & invoicing

3.9

(20)

Calendar management

4.3

(3)

Calendar sync

4.0

(4)

Callback scheduling

(0)

Call recording

(0)

Call routing

(0)

Call tracking

(0)

Client management

5.0

(1)

Computer telephony integration

(0)

Confirmations/Reminders

4.2

(9)

Contact database

3.8

(4)

Contact management

3.0

(2)

Contract/License management

5.0

(1)

Cost estimating

(0)

Credit card processing

(0)

CRM

5.0

(2)

Customer database

4.1

(8)

Customer history

(0)

Customer management

4.0

(1)

Customizable fields

2.7

(3)

Customizable forms

4.5

(2)

Customizable invoices

(0)

Customizable reports

(0)

Customizable templates

(0)

Data import/export

5.0

(1)

Dispatch management

4.2

(9)

Document management

(0)

Document storage

4.0

(1)

Drag & drop

(0)

Electronic payments

(0)

Electronic signature

4.0

(6)

Email management

3.0

(3)

Email marketing

(0)

Employee management

(0)

Employee scheduling

5.0

(1)

Equipment tracking

5.0

(2)

Estimating

(0)

File storage

2.0

(2)

For aec industry

(0)

For carpet cleaners

(0)

For commercial and/or industrial electrical contractors

(0)

For handyman industry

(0)

For janitorial services

(0)

For locksmiths

5.0

(1)

For plumbing industry

(0)

For small businesses

(0)

GPS

5.0

(3)

Historical reporting

(0)

Interaction tracking

3.0

(1)

Inventory control

3.0

(2)

Inventory management

3.7

(3)

Inventory tracking

(0)

Invoice creation

4.2

(11)

Invoice history

4.0

(4)

Invoice management

(0)

IVR

(0)

Job costing

5.0

(3)

Job management

4.0

(5)

Job scheduling

(0)

Job tracking

(0)

Lead management

4.0

(1)

Live chat

(0)

Location tracking

(0)

Maintenance scheduling

3.7

(3)

Messaging

(0)

Mobile access

3.8

(26)

Mobile alerts

(0)

Mobile app

3.0

(1)

Mobile payments

3.5

(2)

Mobile signature capture

1.0

(1)

Monitoring

(0)

Multi-Channel communication

2.0

(1)

Multi-Location

5.0

(3)

Offline access

(0)

Online booking

4.1

(17)

Online invoicing

4.3

(10)

Online time clock

3.7

(3)

Payment collection in the field

5.0

(3)

Payment processing

3.5

(10)

Payroll management

(0)

Performance metrics

(0)

Preventive maintenance

(0)

Projections

5.0

(1)

Project management

5.0

(1)

Project scheduling

(0)

Project time tracking

(0)

Project tracking

(0)

Purchase order management

(0)

Quality control management

(0)

QuickBooks integration

(0)

Quotes/Estimates

4.0

(5)

Real-Time analytics

(0)

Real-Time data

5.0

(3)

Real-Time monitoring

3.0

(1)

Real-Time notifications

3.0

(4)

Real-Time reporting

(0)

Real-Time updates

5.0

(4)

Recurring/Subscription billing

(0)

Reminders

1.0

(1)

Reporting/Analytics

5.0

(2)

Reporting & statistics

(0)

Rescheduling

(0)

Routing

5.0

(4)

Scheduling

4.1

(21)

Secure data storage

(0)

Self service portal

(0)

Service history

3.2

(6)

SMS messaging

(0)

Status tracking

5.0

(1)

Subcontractor management

(0)

Subcontractor monitoring

(0)

Surveys & feedback

(0)

Task management

3.8

(4)

Task progress tracking

1.0

(1)

Task scheduling

5.0

(1)

Technician management

4.3

(6)

Third-Party integrations

5.0

(1)

Time & expense tracking

3.0

(2)

Timesheet management

1.0

(1)

Time tracking

(0)

Workflow management

5.0

(1)

Work History

(0)

Work order management

4.1

(10)

Workiz alternatives

Workiz

4.4

(218)

Starting from

187

One-time payment

Free trial

Free version

Ease of Use

4.4

Features

4.3

Value for Money

4.3

Customer Support

4.3

Jobber

4.6

(1.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.4

Customer Support

4.6

Housecall Pro

4.7

(2.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.6

Customer Support

4.7

ServiceWorks

3.6

(115)

visit website

Starting from

948

Per year

Free trial

Free version

Ease of Use

3.5

Features

3.6

Value for Money

3.6

Customer Support

3.6

Workiz pricing

Value for money rating:

4.3

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Lite | Up to 2 users

0.00

/user

Features included:

Scheduling
Invoices, jobs & estimates
Online payments
Online booking with checkout
Built-in reports
Price book
Mobile app

Kickstart | 1-3 members

187

Contact vendor for more details

Standard | 1-5 members

229

Per year

Contact vendor for more details

Pro | 1-5 members

270

Per year

Contact vendor for more details

Ultimate | The complete plan

No pricing info

Contact vendor for more details

User opinions about Workiz price and value

Value for money rating:

4.3

(218)

To see what individual users think of Workiz's price and value, check out the review snippets below.

“it is a system that can integrate several areas and thus be able to work on the same platform, it makes everything more efficient and tasks that are repetitive and take time can be automated, it helps me a lot in the automation process because I save hours of work with tasks that the system can help me do in a very safe way”

Steven M.

system technique

“For the entirety of our time with Workiz, we dealt with calls coming in where we would hear hold music, but no one was on the other end.”

Jesus S.

Workiz integrations (15)

Integrations rated by users

We looked at 218 user reviews to identify which products are mentioned as Workiz integrations and how users feel about them.

QuickBooks Online

Integration rating: 2.5 (5)

“It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information”

“Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely”

Eri D.

ACCOUNTANT

1/2

QuickBooks Desktop

Integration rating: 5.0 (2)

authorize.net

Integration rating: 5.0 (1)

Zapier

Integration rating: 5.0 (1)

“Overall really strong, a few quirks but it keeps getting better and more useful.”

Garrett C.

Owner

QuickBooks Online Advanced

Integration rating: 4.0 (1)

Other top integrations

Workiz customer support

What do users say about Workiz customer support?

Customer support rating:

4.3

We analyzed verified user reviews to identify positive and negative aspects of Workiz customer support.

Multiple users mention the support team is easy to reach, quick to respond, and consistently helpful with issues.

A fair number of users appreciate having knowledgeable, friendly staff available when needed, making problem-solving straightforward.

A number of users report difficulty reaching customer support and long wait times for responses or resolutions.

Multiple users feel support staff lack expertise, with some describing unhelpful attitudes and unresolved issues after repeated contact.

Support options

Knowledge base

Email/help desk

Chat

Faqs/forum

Phone support

Training options

Videos

Live online

Webinars

Documentation

To see what individual users say about Workiz's customer support, check out the review snippets below.

“The customer service I received from [SENSITIVE CONTENT HIDDEN] of Workiz was exceptional. ”

Christopher V.

Owner of Victory Junk Removal

“As a loyal customer who has faced numerous difficulties throughout our partnership, I genuinely believe that addressing these concerns will not only benefit my business but also contribute to enhancing your reputation in the industry.”

Sandra S.

RESIDENTIAL CLEANING

“It is difficult to get a hold of customer support, and when you do, they are limited to what they can help you with.”

Jesus S.

“We have been waiting over a week to get a support response and a call back.”

DERRICK D.

Owner