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Spoke Phone

Great customer conversations anywhere, on any device.

Table of Contents

Is this product right for your business?

Find out with a

Spoke Phone - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Spoke Phone overview

What is Spoke Phone?

Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke guides employees to say and collect the right things so deals move forward and customers get better experiences. Spoke integrates with your CRM and everything else, personalizing conversations, driving productivity, and ensuring compliance. Trusted for over 250,000 conversations every day with features such as calls, SMS, WhatsApp, Team Inbox, programmable routing, Personalized IVRs, caller insights, forms, analytics, +more.

The Problem

Today, only a small portion of your employees are equipped or have the skills to have highly-contextual, complex, and personalized customer conversations.

The Solution

Spoke empowers every employee with the information and skills to hold high-quality compliant conversations that drive positive customer and business outcomes.

To achieve this, Spoke Phone combines the best parts of traditional business phone systems, high-cost contact centers, and leading business process automation, and has made it all easy to use on a mobile phone or desktop.

By integrating a customer’s information, processes, and automation into calls, SMS, and WhatsApp conversations occurring on mobile phones, desktops, and other devices, Spoke drives business to a new level.

Starting price

15per user /
per month

Alternatives

with better value for money

Pros & Cons

Call Management

Mobile Phone

Setup

Call Quality

Bugs and Issues

Spoke Phone’s user interface

Ease of use rating:

4.7

(56)

Spoke Phone pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(10)

5(45)

What do users say about Spoke Phone?

One minor drawback is that the default outbound ringtone isn’t the standard U.S. ring, and changing it requires a custom support request — but Spoke Phone was responsive and able to resolve it quickly

Select to learn more

Who uses Spoke Phone?

Based on 56 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising

Printing

Construction

Cosmetics

Others

Use cases

Telephony

VoIP

Business Phone Systems

Cloud PBX

Mobility

Spoke Phone's key features

Most critical features, based on insights from Spoke Phone users:

Alerts/Notifications

4.3

(3)

Access controls/permissions

3.5

(2)

All Spoke Phone features

Features rating:

4.6

(56)

Access controls/permissions

3.5

(2)

Activity dashboard

(0)

Activity tracking

(0)

Alerts/Notifications

4.3

(3)

API

(0)

App management

5.0

(1)

Authentication

(0)

Auto-Dialer

(0)

Automated attendant

(0)

Automatic call distribution

5.0

(3)

Automatic user/device recognition

4.0

(1)

Callback scheduling

(0)

Call center management

(0)

Call conferencing

(0)

Call disposition

(0)

Caller id

4.6

(5)

Call list management

3.0

(1)

Call logging

(0)

Call queues

(0)

Call recording

4.0

(1)

Call reporting

(0)

Call routing

4.8

(8)

Call screening

(0)

Call scripting

(0)

Call tracking

(0)

Call transfer

4.5

(4)

Chat/Messaging

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

5.0

(1)

Compliance management

5.0

(1)

Computer telephony integration

5.0

(1)

Conferencing

(0)

Contact database

(0)

Contact management

(0)

CRM

(0)

Customer history

(0)

Customizable Caller ID

(0)

Customizable reports

(0)

Data security

5.0

(2)

Device enrollment

(0)

Drag & drop

(0)

Employee directory

(0)

File sharing

(0)

File transfer

(0)

For cloud phone systems

(0)

Group messaging

(0)

Interaction tracking

(0)

IVR

(0)

Live chat

(0)

@mentions

(0)

Mobile access

4.4

(7)

Mobile app

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel management

(0)

Multi-Language

(0)

Multiple Scripts

(0)

Multi-User collaboration

(0)

On-Demand recording

(0)

Online voice transmission

4.0

(3)

Password management

(0)

PBX

(0)

Phone Key Input

(0)

Pre-recorded messages

(0)

Purchasing & receiving

(0)

Push notifications

(0)

Queue management

4.0

(2)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Reminders

(0)

Remote device locking

(0)

Reporting/Analytics

(0)

Reporting & statistics

5.0

(1)

Ring Groups

(0)

Role-Based permissions

(0)

Secure data storage

(0)

Security management

5.0

(1)

Single sign on

(0)

SIP trunking

5.0

(1)

SMS messaging

(0)

SSL security

(0)

Survey/Poll management

(0)

Text to speech

(0)

Third-Party integrations

5.0

(1)

Unified communications

(0)

Usage tracking/analytics

(0)

Virtual Extensions

5.0

(1)

Virtual voicemail

(0)

Voice Customization

(0)

Voice mail

4.6

(7)

Voicemail transcription

5.0

(1)

VoIP

5.0

(1)

VoIP connection

5.0

(3)

Wireless internet access control

(0)

Spoke Phone alternatives

Spoke Phone

4.7

(56)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.7

Customer Support

4.8

Ringover

4.7

(865)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.5

Customer Support

4.6

800.com

4.7

(322)

learn more

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.7

Nextiva

4.6

(916)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.6

Spoke Phone pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Standard

/user

Per month

Features included:

All features

Pro CX

/user

Per month

Features included:

All features + customer experience add-ons

User opinions about Spoke Phone price and value

Value for money rating:

4.7

(56)

To see what individual users think of Spoke Phone's price and value, check out the review snippets below.

“One minor drawback is that the default outbound ringtone isn’t the standard U.S. ring, and changing it requires a custom support request — but Spoke Phone was responsive and able to resolve it quickly”

Mike T.

CEO

“The feature that allows incoming calls to roll over from one extension to another so that the call is answered by a live person within the company and not go to voicemail is an invaluable feature. ”

Kenneth L.

Owner

Spoke Phone integrations (18)

Integrations rated by users

We looked at 56 user reviews to identify which products are mentioned as Spoke Phone integrations and how users feel about them.

Capsule

Integration rating: 5.0 (1)

“So you can keep up with contacts and users.”

Troy C.

Owner

Twilio

Integration rating: 5.0 (1)

“Texting customers back and forth”

Kelly M.

Owner

HubSpot CRM

Integration rating: 5.0 (1)

“L'intégration HubSpot est vitale pour automatiser le flux de données. Elle synchronise instantanément les leads qualifiés et les scores d'intention, évitant la saisie manuelle et les doublons CRM.”

Hervé G.

CEO