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Zoho Voice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based business phone for SMB sales and support teams
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Zoho Voice - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: December 2025
Zoho Voice overview
What is Zoho Voice?
Zoho Voice is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features designed to efficiently run your business operations.
Key Features:
- Advanced Calling and Routing: Zoho Voice offers advanced options like IVR, Messaging, and Voicemail services, ensuring secure and efficient business operations.
- Premium Contact Center Features: Elevate your contact center with premium features, including a power dialer, call monitoring, and queue performance metrics.
- Granular Visibility: Gain detailed visibility into calls at both the team and agent levels through comprehensive dashboards, detailed call analytics, and reports.
- Seamless Integrations: Zoho Voice seamlessly integrates with Zoho apps, empowering your agents to work smarter and faster, enabling intuitive and insight-driven interactions.
Key benefits of using Zoho Voice
Zoho Voice offers business telephony and Contact Center solutions to cater to the needs of an organization. Starting from $10 per user in Business Tele
Who are the typical users of Zoho Voice?
Zoho Voice is for large enterprises, mid-size businesses, non-profits, public administrations, small businesses, and sales, support, and marketing teams of an organization.
What languages are supported?
Chinese simplified, English, German, Dutch, French, Spanish, and Japanese.
What other apps does Zoho Voice integrate with?
Zoho CRM, Zoho Desk, Zoho Cliq, Zoho Meeting, Zoho Recruit, Bigin by Zoho, ManageEngine SDP on Cloud.
What level of support does Zoho Voice offer?
24/5 phone, chat, email, and knowledge base.
Starting price
per month
Alternatives
Zoho Voice’s user interface
Zoho Voice pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
3.7
Ease of use
4.2
Customer support
4.2
Reviews sentiment
What do users say about Zoho Voice?
Reviewers indicate Zoho Voice offers strong integration with other Zoho products, such as CRM, Bigin, and Zoho One, making it easier for them to manage communications and streamline workflows. They say it connects well with the Zoho Suite, providing features like click-to-call, voice recordings, and SMS logs that enhance their business operations.
Some feel the integration is incomplete or limited, especially with desk phones, Zoho Creator workflows, and APIs. They report issues with SMS functionality, voicemail access, and setup complexity, and mention that the experience is less polished compared to competitors like RingCentral.
Who uses Zoho Voice?
Based on 46 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Zoho Voice's key features
Most critical features, based on insights from Zoho Voice users:
All Zoho Voice features
Features rating:
Zoho Voice alternatives
Zoho Voice
Starting from
34
/user
Per month
Ringover
Starting from
29
Per month
CloudTalk
Starting from
19
Per month
DialedIn CCaaS
Starting from
25
Per month
Zoho Voice pricing
Pricing plans
Pricing details:
User opinions about Zoho Voice price and value
Value for money rating:
To see what individual users think of Zoho Voice's price and value, check out the review snippets below.
Derek S.
Marketing and Sales Executive
Michael B.
Owner operator
Zoho Voice integrations (11)
Integrations rated by users
We looked at 46 user reviews to identify which products are mentioned as Zoho Voice integrations and how users feel about them.
Integration rating: 3.5 (2)
“For the agent, they can do everything in Zoho Desk. This was nice as they never really login to Zoho Voice. We wanted the ability for voice mails to auto-create a ticket. We also wanted to use the text feature, but that doesn't work.”
“A lot of duplicate tickets and notifications as they are not well configured in conjunction with Zoho Voice's own notifications. A bit disjointed.”
Darrin B.
Director of Investigations and eLicensing
Integration rating: 4.0 (2)
“user import and syncing is not straight forward. There was a bug when I setup my new account that rendered our phones inoperable for a day.”
Chris A.
CEO
Integration rating: 3.0 (3)
Other top integrations
Zoho Voice support options
Typical customers
Platforms supported
Support options
Training options
Zoho Voice FAQs
Zoho Voice has the following pricing plans:
Starting from: $34.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Zoho Voice?
Zoho Voice has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Zoho Voice support?
Zoho Voice supports the following languages:
Dutch, English, French, German, Portuguese, Spanish
Q. Does Zoho Voice support mobile devices?
Zoho Voice supports the following devices:
Android, iPhone
Q. Does Zoho Voice offer an API?
No, Zoho Voice does not have an API available.
Q. What other apps does Zoho Voice integrate with?
Zoho Voice integrates with the following applications:
Zoho One, Zoho Recruit, Zoho CRM, Zoho Meeting, Zoho Desk, Bigin by Zoho CRM, Zoho Workplace
Q. What level of support does Zoho Voice offer?
Zoho Voice offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat, 24/7 (Live rep)
