getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Table of Contents

usersusersusers

Talk with us for a free 15-min consultation

Expert advisors like Chase, who have helped 1,000+ companies, can find the right software for your needs.

Top Rated Call Center Software with Remote Access/Control in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Remote access/control enables call center agents to troubleshoot and support customers' systems from any location, share screens during calls, and securely access the software on various devices. This saves time and enhances efficiency in resolving issues. Our reviewers in call center software rated this feature as important.

3 Best Call Center Software with Remote Access/Control

  • Zoho Desk
  • Freshdesk - Highest rated for remote access/control
  • Webex Suite

See other top Call Center products with remote access/control

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the call center software category. They also needed to have sufficient reviews about remote access/control, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for remote access/control based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Zoho Desk logo
4.5
(2.2K)

User insights about the remote access/control feature

Reviewers appreciate Zoho Desk's integration with Zoho Assist for remote access and control, which allows them to manage and resolve customer issues directly from within the ticketing system. They find this integration seamless and efficient, reducing administrative work and enabling effective troubleshooting regardless of location. Users value the ability to access and control remote workstations securely, which is particularly useful for hybrid and remote work setups. They also mention the ease of use and the ability to maintain ticket history, enhancing overall support efficiency.
“Remote Access/Control feature of Zoho Desk is again very important and makes work more easily accessible, as it enables us to work remotely and by any system, by simply signing up using our credential. This feature is very helpful considering the current remote work trend.”
SG

Shruti G.

Recruitment Proffesional

“Zoho Assist is integrated with Zoho Desk, within the ticket we can arrange remote session without leaving the ticket or without opening another tab.”
CM

Chandan M.

CTO

Call Center key features coverage

Zoho Desk offers 6 out of the 6 key features for Call Center software identified by reviewers:

Call Center Management4.5
Call Logging4.7
Call Monitoring4.6
Call Recording4.6
Reporting/Analytics4.3
Automatic Call Distribution4.3

Pros and cons based on 2,211 verified reviews

59% of users rated Zoho Desk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 2,211 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced productivity features

Effective team collaboration

Streamlined client interactions

Support for business expansion

Seamless CRM integration

Cons:

Slow performance issues

Notification management challenges

Email handling limitations

Complex user interface

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Freshdesk logo
4.5
(3.4K)

User insights about the remote access/control feature

Reviewers indicate that Freshdesk's remote access and control capabilities are highly valuable for managing customer support tickets and responding to inquiries from any location. They find it helpful for troubleshooting customer issues quickly and efficiently, often without the need for on-site support. Users appreciate the ability to access Freshdesk from any device with internet access, which enhances flexibility and productivity. They also mention that this aspect reduces support costs and improves the overall customer experience by providing real-time assistance and faster resolutions.
“Remote access and control are important features that can have a significant impact on the effectiveness and usability of Freshdesk. By providing faster resolutions, improving the customer experience, saving costs, increasing productivity, and providing greater flexibility for support teams, remote access and control can help businesses to provide better support and improve customer satisfaction.”
WT

Wajeeha T.

Search Engine Evaluator

“Freshdesk's remote access and control feature is very helpful for our team to access and manage customer support tickets and respond to customer inquiries remotely, this feature allows us to provide customer support and resolve issues even when we are not in the office.”
Verified reviewer profile picture

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

Call Center key features coverage

Freshdesk offers 5 out of the 6 key features for Call Center software identified by reviewers:

Call Center Management4.4
Call Logging
Call Monitoring4.4
Call Recording4.3
Reporting/Analytics4.3
Automatic Call Distribution4.3

Pros and cons based on 3,407 verified reviews

59% of users rated Freshdesk 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 3,407 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Cons:

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Pricing

Starting price:$19 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Webex Suite logo
4.4
(7.3K)

User insights about the remote access/control feature

Users report that Webex Suite's remote access and control capabilities are essential for effective collaboration and support. They highlight the ease of controlling another user's computer, which is beneficial for tech support, training, and troubleshooting. Reviewers appreciate the secure connection for sharing sensitive information and the ability to manage meetings and calls from mobile devices. They find the integration with Cisco Webex seamless and useful for remote operations, allowing for efficient problem-solving and maintaining operational effectiveness in a remote work environment.
“I like that Webex's Remote Access/Control feature makes it easy to collaborate with colleagues and clients in different locations. It offers a secure connection so that sensitive information can be safely shared and accessed. Additionally, this feature allows the user to control another user's computer, which is great for providing tech support and IT assistance.”
Verified reviewer profile picture

Devendra K.

Manager

“You can also collaborate during a cisco webex session, the other party can take control of your screen. it is real time and especially for a support analyst like myself, its one great tool i use to assist users resolve their issues without meeting them physically.”
Verified reviewer profile picture

Hamzat O.

Application Support Analyst

Call Center key features coverage

Webex Suite offers 5 out of the 6 key features for Call Center software identified by reviewers:

Call Center Management4.6
Call Logging
Call Monitoring4.7
Call Recording4.5
Reporting/Analytics4.3
Automatic Call Distribution4.2

Pros and cons based on 7,395 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,395 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Call Center Software with Remote Access/Control in 2026

Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

With an inbuilt phone system and an array of smart features, Freshdesk allows you to set up your very own call center on the cloud in just a few minutes.

Read more about Freshdesk

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Set up your call centre online in just a few clicks. No need for technical expertise to deploy a high-performing call centre for your business. Configure everything online. Be up and running in minutes.

Read more about Ringover

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
ActivTrak logo

Cloud-based platform for managing workforce intelligence

Optimize call center performance with ActivTrak. Get visibility into how agents work, improve customer interactions & boost productivity

Read more about ActivTrak

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a VoIP phone system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing business software. It’s the perfect solution for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
LogMeIn Rescue logo

Remote support for helpdesks, call centers and organizations

Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more.

Read more about LogMeIn Rescue

Users also considered
MiVoice Business Solution logo

AI-powered communications solutions for all industries

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Read more about MiVoice Business Solution

Users also considered
ZIWO logo

API Based cloud contact center software with CRM Integration

Simply talk to Your Clients with ZIWO Cloud Call Center Solution. Manage Phone Calls, WhatsApp, SMS Conversations - all in one place. Full API and CRM Plugins. Virtual phone numbers in more than 145+ countries.

Read more about ZIWO

Users also considered
Bria logo

VoIP communication and collaboration management solution

Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration.

Read more about Bria

Users also considered
Channels logo

Power up your customer service

Calling software tailored to Contact Center. Use features such as Auto Dialer, Call Monitoring and Call recordings to improve your performance. Plus, it takes less than 5 minutes to get started with CrazyCall so new agents can start calling right away!

Read more about Channels

Users also considered
Ultatel Cloud Business Phone System logo

ULTATEL | Phone and Teleommunication Solutions For Business

ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
VirtualPBX logo

Trusted VoIP for any office, anywhere.

VirtualPBX Contact Center empowers your organization with custom call routing, real-time monitoring, CRM integration, and 99.999% reliability. Enjoy industry-leading support and personalized onboarding for optimized setup and workflow. Elevate your customer service standards effortlessly.

Read more about VirtualPBX

Users also considered
NUACOM logo

All-in-one Cloud Phone System for SMBs

NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

Read more about NUACOM

Users also considered
Voiso logo

AI-first contact center software to drive your growth

Voiso is a cutting-edge cloud contact center software that helps small and medium business scale their contact center operations to support rapid business growth.

Read more about Voiso

Users also considered
TalkChief logo

TalkChief: Your Modern Business Phone

Whether your team focuses on inbound or outbound queues, build your teams, add members, define business hours, integrate DID numbers, and design the optimal call flow routing tailored to your business. Personalize your call flow with features like IVR, dynamic routes, voicemail, and call forwarding

Read more about TalkChief

Users also considered
Apizee logo

Internal remote augmented visual assistance solution

Apizee is a visual assistance platform that allows field users to collaborate in real-time with remote agents or experts.

Read more about Apizee

Users also considered
CloudCall logo

Advanced, cloud-based computer telephony integration

CloudCall powers smarter conversations for CRM-driven teams in staffing and recruiting, professional services, customer service, call center, and more -- across the globe.

Read more about CloudCall

Users also considered
Freshcaller logo

Modern Phone System for customer support & sales

Freshcaller is a modern contact center software for customer support, sales, IT and HR teams. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up the operations. It has 90+ countries phone numbers.

Read more about Freshcaller

Users also considered
Help Lightning logo

Remote assistance software to improve customer satisfaction.

We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

Read more about Help Lightning

Users also considered
Dixa logo

Conversational Customer Service Software

Dixa offers call center software built by CX professionals to improve the agent and customer experience. Powered by smart routing, customer data, integrations and more, get quality VoIP starting at $99 per agent/ per month and add more channels or agents as needed.

Read more about Dixa

Users also considered
Helpshift logo

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered

Key features for Call Center software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Center Management: Users value efficient call handling, real-time agent monitoring, dynamic queue management, and integration with various communication channels for improved customer service. 94% of reviewers rated this feature as important or highly important.
  • Call Logging: Reviewers appreciate detailed call records, easy tracking of call activities, and the ability to generate comprehensive reports for performance assessment and accountability. 92% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Users highlight the importance of live call monitoring for quality assurance, real-time coaching, and performance evaluation to maintain consistent service standards. 90% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers find call recording crucial for training, compliance, and quality assurance, allowing easy retrieval and analysis of recorded interactions. 89% of reviewers rated this feature as important or highly important.
  • Reporting/Analytics: Users emphasize the significance of detailed reports and analytics for tracking performance metrics, making data-driven decisions, and improving customer service operations. 88% of reviewers rated this feature as important or highly important.
  • Automatic Call Distribution: Reviewers value customizable call routing, efficient distribution of calls based on agent skills, and reduced wait times for enhanced customer satisfaction. 88% of reviewers rated this feature as important or highly important.