App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Call Center Software with Workflow Management - Page 3

AvatarImg
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

173 software options

Sponsored

Personalize your search

Any industry

Any business size

3CLogic logo
4.3
(49)

Cloud Call Center Solutions

learn more
3CLogic is a complete cloud call center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers.

Read more about 3CLogic

Users also considered
LiveVox logo
4.7
(31)

Contact center platform

learn more
LiveVox is a cloud-based contact center platform designed for small and medium businesses to automate customer support across channels, increase satisfaction rates and reduce churn. With its pre-integrated practical AI capabilities, it enables businesses offer 24/7 automated customer support across channels.

Read more about LiveVox

Users also considered
iotum logo
5.0
(19)

Augment your offering by adding cloud-based voice & video

learn more
Be forward-facing with customers by showing them the real human behind the brand. iotum’s high-ranking video and voice technology make it frictionless to connect to customers for immediate feedback, and assistance, enabling customer satisfaction and retention!

Read more about iotum

Users also considered
Replicant logo
4.9
(21)

Conversational AI platform

learn more
Conversational AI platform and autonomous contact center management software. The provides always-on and flexible call center capacity for customer service with voice AI.

Read more about Replicant

Users also considered
WeKall logo
4.6
(31)

Cloud-based contact center and telephony AI software

learn more
WeKall is a cloud-based telephony software that helps businesses handle team communications, generate phone log reports, and configure call campaigns on a unified platform.

Read more about WeKall

Users also considered
MaxContact logo
4.7
(24)

Omnichannel Contact Centre Software for larger teams

learn more
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team.

Read more about MaxContact

Users also considered
Oracle B2C Service logo
4.5
(32)

Multi-channel contact center

learn more
Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge.

Read more about Oracle B2C Service

Users also considered
ClickPoint logo
4.7
(22)

SalesExec for Call Centers and Sales Teams

learn more
Call center agents have a tough job as it is, managing multiple software applications shouldn't be another thing for them to worry about. ClickPoint is an all in one solution including; dialing, texting, guided selling, sales scripts, lead prioritization, and call routing.

Read more about ClickPoint

Users also considered
Adversus logo
4.8
(18)

Cloud-based dialer & CRM solution

learn more
Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communication, telemarketing, lead management & more. The platform enables users to automate call workflows using automatic answering.

Read more about Adversus

Users also considered
Evolux logo
4.8
(18)

Solution for Call Centers with focus on customer experience.

learn more
Evolux software is ideal for critical operations with focus on user experience. It allows the integration of the Call Center with CRM tools and provides solutions that contribute to saving time and increasing productivity, without neglecting the quality of service.

Read more about Evolux

Users also considered
Medallia Agent Connect logo
4.9
(17)

Customer feedback, coaching, and QA for customer support.

learn more
Call centers can use Stella Connect to engage agents, drive performance, utilize coaching, and increase transparency of performance with clients. Show your clients that your call center is a trusted partner that is committed to quality and delivering exceptional, on-brand support.

Read more about Medallia Agent Connect

Users also considered
CallShaper logo
4.9
(17)

Call center software for managing inbound and outbound calls

learn more
Auto Dialer
Blended Call Center
CRM
Call Logging
Campaign Specific Caller ID
Inbound Call Center
Interactive Voice Response (IVR)
Knowledge Base
Manual Dialer
Outbound Call Center
Preview Dialer
Progressive Dialer
Quality Management
Queue Management

Read more about CallShaper

Users also considered
TalkChief logo
4.9
(16)

TalkChief: Your Modern Business Phone

learn more
Whether your team focuses on inbound or outbound queues, build your teams, add members, define business hours, integrate DID numbers, and design the optimal call flow routing tailored to your business. Personalize your call flow with features like IVR, dynamic routes, voicemail, and call forwarding

Read more about TalkChief

Users also considered
Vocalcom Hermes360 logo
4.9
(17)

Omnichannel contact center solution

learn more
Vocalcom Hermes360 is a omnichannel contact center solution that gives agents the smart features they need to provide relevant responses to customers on all channels.

Read more about Vocalcom Hermes360

Users also considered
EvaluAgent logo
4.7
(20)

Quality assurance solution for customer service and sales

learn more
EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

Read more about EvaluAgent

Users also considered
Dialfire logo
4.7
(18)

Cloud-based outbound call center software

learn more
Dialfire is a cloud-based outbound call center software which enables users to turn their browser into a complete outbound call center with a preview and predictive dialer and call blending tools. Dialfire also supports custom forms, multi-step campaigns with automated workflows, and more.

Read more about Dialfire

Users also considered
CloudCall logo
4.1
(37)

Advanced, cloud-based computer telephony integration

learn more
CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done fa

Read more about CloudCall

Users also considered
OXON logo
4.9
(14)

Cloud-based contact center management software

learn more
OXON is a cloud-based contact center management software designed to provide SMBs & enterprises with a single platform to manage & track customer communication

Read more about OXON

Users also considered
Qubicles logo
4.4
(24)

Revolutionary blockchain-powered contact center software

learn more
Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes.

Read more about Qubicles

Users also considered
PanTerra Networks logo
4.5
(21)

All-in-one simplifies communication & increases performance.

learn more
PanTerra Streams call centers allow businesses to support to global customers in convenient time-zones, while reducing overhead. Benefits include: facility and equipment cost savings, higher conversion rates, decreased agent turnover, simplified temporary scaling, and a higher quality agent pool.

Read more about PanTerra Networks

Users also considered
Enghouse Contact Center logo
4.5
(21)

Cloud-based contact center platform

learn more
Enghouse Interactive Contact Centers, featuring the omni-channel Enghouse CCaaS, are highly reliable, secure, feature-rich solutions that deliver optimal customer experiences (CX) by quickly connecting resources across an entire organization to manage customer inquiries over any channel or device.

Read more about Enghouse Contact Center

Users also considered
Help Lightning logo
5.0
(10)

Remote assistance software to improve customer satisfaction.

learn more
We provide next generation video collaboration services to enable a company’s experts to work virtually side-by-side with anyone needing help.

Our cloud-based solution applies augmented reality features to improve real-time to improve real-time communications and solve difficult problems.

Read more about Help Lightning

Users also considered
Sagicc logo
4.4
(19)

Make your customers fall in love with your brand 💘

learn more
Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors. To obtain it you must have at least 10 customer service agents.

Read more about Sagicc

Users also considered
Dixa logo
4.3
(20)

Conversational Customer Service Software

learn more
Dixa offers call center software built by CX professionals to improve the agent and customer experience. Powered by smart routing, customer data, integrations and more, get quality VoIP starting at $99 per agent/ per month and add more channels or agents as needed.

Read more about Dixa

Users also considered
contactSPACE logo
4.8
(11)

Intuitive cloud contact center software solution

learn more
contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface with our drag and drop editor, and utilise our smart diallers to make quality contact, at scale. No coding necessary - train and onboard in minutes.

Read more about contactSPACE

Users also considered