getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Customer Service Software with Data Security (2026)

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.

Customer Service Software Key Features

    Based on 4964 user opinions, we identified 6 features that are important for any product in Customer Service Software

  • Support Ticket Management

    Allow customers/users to submit support queries and service requests

    Average user rating

    4.6

  • Email Management

    Manage, store and organize emails within the system or via third-party apps

    Average user rating

    4.5

  • Live Chat

    Ability to chat online in real time

    Average user rating

    4.5

  • Call Center Management

    Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

    Average user rating

    4.6

  • Multi-Channel Communication

    Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

    Average user rating

    4.5

  • Real-Time Notifications

    Notifications that are delivered to users as soon as an event occurs

    Average user rating

    4.6
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

67 software options

ScreenConnect logo

ScreenConnect

Remote meeting platform for resolving customers' queries

visit website
ScreenConnect is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication.

Read more about ScreenConnect

Users also considered
Text logo

Text

AI-powered support that turns every chat into revenue.

visit website
Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes.

Read more about Text

Users also considered
HelpDesk logo

HelpDesk

Ticketing software for effortless customer support

visit website
HelpDesk is a ticketing system for customer service teams. Minimize your support team’s efforts and save time for meaningful conversations with customers. Resolve tickets faster and with greater precision. Use HelpDesk to improve your customer satisfaction level and increase sales.

Read more about HelpDesk

Users also considered
ThinkOwl logo

ThinkOwl

(0)

A complete AI solution for all your customer support needs.

visit website
Artificial Intelligence + Helpdesk Software = Better Relationships. ThinkOwl is an artificial intelligence based, helpdesk software that combines human and machine learning. ThinkOwl leverages your human resources to the max through intelligent automation.

Read more about ThinkOwl

Users also considered
Simla.com logo

CRM platform to boost your eCommerce sales

learn more
Simla.com is a CRM platform designed to boost eCommerce sales, improve customer service, send newsletters, and configure chatbots

Read more about Simla.com

Users also considered
Deskpro logo

Customer service software you can depend on

learn more
Customer service software you can depend on, with ticketing for email, live chat and voice. Available on cloud and on-premise.

Read more about Deskpro

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Creatio CRM logo

New era CRM to manage all customer and operational workflows

learn more
Creatio Service is a full-cycle AI-native service management platform that enhances customer experience through efficient case and request management, a unified agent desktop, omnichannel communications, collaborative tools, and flexible ITSM workflows.

Read more about Creatio CRM

Users also considered
WalkMe logo

Transform the User Experience

learn more
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using AI, analytics, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile app or website.

Read more about WalkMe

Users also considered
Genesys Cloud CX logo

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
Tidio logo

Aill-in-one customer support software with AI features

learn more
Tidio is a customer service software suite comprising help desk, live chat, chatbot, and AI agent products. Create chatbot automations with Flows, talk to your clients live in real time, or delegate issue handling to Lyro, an AI agent for customer support, capable of resolving up to 64% of issues.

Read more about Tidio

Users also considered
Avantage Business logo

The connected customer relationship management solution

learn more
Avantage Business CRM is a solution that boosts customer relations and therefore sales performance, thanks to its advanced features, intuitive interface and integration with leading ERP systems.

Read more about Avantage Business

Users also considered
Essembi logo

The OEE Platform for Manufacturing Teams

learn more
Transform your manufacturing efficiency with Essembi's OEE platform - cut labor costs by 13% and increase production capacity by 40% within the first year of implementation.

Read more about Essembi

Users also considered
Smith.ai logo

Smith.ai: A superior 24/7 customer engagement solution.

learn more
AI Receptionist and North America-based human receptionists respond 24/7 to inquiries. We capture & convert leads, and assist clients. We offer the superior experience of an in-house receptionist, backed by powerful AI to achieve accuracy and efficiency without losing the human touch.

Read more about Smith.ai

Users also considered
Corenio logo

"Corenio: Streamlining SME Operations Effortlessly"

learn more
Elevate your SME with Corenio: A comprehensive suite for seamless order, inventory, and shipping management. Optimize operations, boost efficiency, and drive growth. Discover the power of integration and scalability. Transform your business with Corenio today!

Read more about Corenio

Users also considered
Moveo.AI logo

Power the Toughest Conversations

learn more
Moveo.AI powers enterprises’ toughest conversations with goal-driven AI agents—enhancing efficiency, CX, and financial outcomes.

Read more about Moveo.AI

Users also considered
Act! logo

More than CRM - Your total relationship solution.

learn more
Act! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.

Read more about Act!

Users also considered
EcholoN logo

Helpdesk software for managing customer service processes

learn more
EcholoN is a customer service management software designed to help businesses handle quality control processes, documents, workplace emergencies, IT issues, inventory, communications, help desk, assets, projects, and more on a centralized platform.

Read more about EcholoN

Users also considered
Velaro logo

Driving business success through every conversation.

learn more
Give customers fast, convenient support through chat, messaging, and voice. Automate responses, track issues with ticketing, and let your team focus on high-value interactions. Co-browsing and AI-driven workflows improve response times and make sure every question is answered without delays.

Read more about Velaro

Users also considered
Apptivo logo

CRM solution for managing customer accounts

learn more
Apptivo is a customer relationship management app that allows businesses to create and manage customer accounts with information such as contact information, website, annual revenue‚ address‚ number of employees‚ & more. Accounts can be associated with other records such as contacts or opportunities.

Read more about Apptivo

Users also considered
NetSuite logo

AI-powered cloud-based business management suite

learn more
NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Read more about NetSuite

Users also considered
Yonyx logo

Decision tree driven Interactive guides for customer service

learn more
Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

Read more about Yonyx

Users also considered
ConSol CM/Customer Service logo

Customer service and help desk software

learn more
ConSol CM/Customer Service is a web-based platform for managing and automating customer service processes, featuring ticketing, complaint handling, workflows, and integrated communication for efficient and transparent case management.

Read more about ConSol CM/Customer Service

Users also considered
Cobbai logo
(0)

AI agents for customer service

learn more
Cobbai delivers conversational AI agents that automate support, improve customer satisfaction, and enhance service experiences.

Read more about Cobbai

Users also considered
LeadDesk logo

Clear and Efficient Sales and Customer Service Software

learn more
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

Read more about LeadDesk

Users also considered