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Top Rated Review Management Software with Response Management in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Response management allows businesses to efficiently reply to customer feedback across multiple channels, automate responses, and customize replies. This saves time, maintains brand tone, and improves customer engagement. Our reviewers in review management software rated this feature as important.

3 Best Review Management Software with Response Management

  • Birdeye - Highest rated for response management
  • Trustpilot
  • Broadly

See other top Review Management products with response management

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the review management software category. They also needed to have sufficient reviews about response management, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for response management based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Birdeye logo

Birdeye

4.7
(701)
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User insights about the response management feature

Users report that Birdeye's response management capabilities make it easy to reply to reviews across multiple platforms without switching interfaces. They appreciate the option to set up automatic responses and the AI function for generating unique replies. Reviewers value the ability to assign response management to different locations and the ease of setting up and using response templates. They also highlight the notifications for new reviews and the overall simplicity of managing responses in one place, though some mention occasional disconnections from review sites.
“The AI function is great. Quickly generates new and unique responses while personally addressing the reviewer and specific attributes of their review.”
TQ

Thomas Q.

Digital Marketing Manager

“Easy to see which Reviews have not been responded to (and whether they are positive or negative). Also like the Response templates provided.”
MK

Michele K.

Reputation Specialist

“Response management makes it easy to assign an owner to many different locations while overseeing the success of the program overall.”
AH

Amanda H.

Vice President

“Unified interface that lets you reply to reviews so that you don't have to switch into each individual review platform.”
VN

Virginia N.

Health Partner Services Manager

Review Management key features coverage

Birdeye offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Request4.6
Review Monitoring4.7
Negative Feedback Management4.6
Review Notification4.6
Dashboard4.5

Pros and cons based on 701 verified reviews

81% of users rated Birdeye 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 701 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced online visibility

Streamlined patient feedback

Efficient listing management

Cons:

Inconsistent issue resolution

High costs and billing issues

See pros and cons details

Pricing

Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)
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User insights about the response management feature

Reviewers feel that Trustpilot's response management capabilities are intuitive and easy to use, allowing for quick and efficient responses to reviews. They appreciate the email reminders for unresponded reviews and the ability to update responses as needed. Users find it simple to keep track of all responses in one place and value the categorization of different types of reviews. Some mention challenges with managing responses to fake or duplicate negative reviews, but overall, they find the tool reliable and important for maintaining communication with customers.
“As the primary individual working on the platform, I appreciate that TrustPilot makes it simple and easy to respond to reviews and update said responses if needed. ”
ET

Elexciss T.

Web Content Manager

“Their response management tool is very easy to use and it is very simple to keep track of all of our responses in one place.”
Verified reviewer profile picture

Brock P.

Vice President of Marketing

Review Management key features coverage

Trustpilot offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Request4.3
Review Monitoring4.4
Negative Feedback Management4.2
Review Notification4.4
Dashboard4.2

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Broadly logo
4.8
(336)
learn more

User insights about the response management feature

Reviewers indicate that Broadly's response management capabilities allow for easy and timely responses to customer feedback across various platforms. They find it helpful for reminding them to thank reviewers and respond promptly to questions or issues. Users appreciate the notifications for lost or unresponded messages, and the ability to communicate directly with customers without needing to make phone calls. They also value the all-in-one platform for managing responses, though some note it doesn't work with all online review platforms.
“It's important to respond as quickly as possible to a customer with a question or an issue. I get notifications that help me remember to reach out. ”
CK

Carmella K.

Office Manager

“allows easy responses to feedback in most platforms does not work with all online review platforms. ”
KH

Kenneth H.

owner

Review Management key features coverage

Broadly offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Request4.8
Review Monitoring4.7
Negative Feedback Management4.7
Review Notification4.8
Dashboard4.6

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Review Management Software with Response Management in 2026

Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
Score My Reviews logo

Score My Reviews

Category Leaders

Review management software

visit website
Score My Reviews is a review management software for small and medium-sized businesses. It helps local businesses monitor their online reviews across different review sites and gain more reviews by using its built-in automated SMS text and email review requests.

Read more about Score My Reviews

Users also considered
Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Effortless, full control over your reputation: read, respond to, and analyze local reviews across the web.

Read more about Uberall

Users also considered
Okendo logo

Okendo

Category Leaders

Trusted by 17,000+ fast-growing brands

visit website
Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys.

Read more about Okendo

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Birdeye logo

Birdeye

Category Leaders

AI-based webchat assistant for business conversations

visit website
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
TrueReview logo

TrueReview

Category Leaders

Boost Your Reputation with Seamless Review Management

visit website
TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Read more about TrueReview

Users also considered
Jobber logo

Tool that manages quotes, schedules, invoices and tasks

learn more
Jobber Reviews automatically request reviews from your preferred customers, so you can win more jobs from work you’ve already done.

Read more about Jobber

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

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Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
Trustpilot logo
Category Leaders

Customer review management platform for online businesses

learn more
A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Broadly logo
Category Leaders

Online review & reputation management for small businesses

learn more
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Weave logo

Customer communication and appointment scheduling solution

learn more
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
FieldPulse logo

Cloud-based field service management software

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FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

Read more about FieldPulse

Users also considered
Swell logo

Cloud-based customer experience management platform

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Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
rater8 logo

Automated healthcare reputation management solution

learn more
rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Read more about rater8

Users also considered
Yotpo logo
Category Leaders

Marketing platform for collecting and showcasing reviews

learn more
Maximize response rate with personalized review requests, reminders, and incentives. Use one interface to collect, manage, and respond to your customer content.

Read more about Yotpo

Users also considered
Grade.us logo

White-labeled review marketing platform for agencies & SEOs

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Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

Read more about Grade.us

Users also considered
NiceJob logo
Category Leaders

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Brand24 logo

Social listening tool for businesses of all sizes

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Brand24 is an online review management tool that helps you gather every public mention of your brand in one place. This tool allows you to analyze the buzz around your brand by displaying various stats about your brand like estimated social media reach, the sentiment of mentions, etc.

Read more about Brand24

Users also considered
Podium logo

AI-enabled lead management and conversion platform

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Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.

Automatically send every customer a review request at the exact right moment, so they can leave you a review in 20 seconds. Then, reply to every lead with AI.

Read more about Podium

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

learn more
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Thryv logo

All-in-one management solution built for small business

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Thryv is an all-in-one, cloud-based management platform specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more.

Read more about Thryv

Users also considered
Emitrr logo
Category Leaders

Customer engagement platform for local business owners

learn more
"With our unified review interface it's easier to manage online reputation across multiple platforms.
Leveraging our SMS texting capabilities our customers generate 80% more organic reviews across major platforms like Facebook, Google, Healthgrades etc."

Read more about Emitrr

Users also considered
SOCi logo

AI that is purpose built for multi-location enterprises.

learn more
SOCi is an AI-driven platform designed for multi-location marketing that unifies workflows, data, and automation. The system features specialized tools including Genius Search for local visibility optimization, Genius Social for content calendar management, and Genius Reviews for automated review responses across all business locations.

Read more about SOCi

Users also considered
SpotOn logo

Restaurant POS for payment processing

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SpotOn Restaurant is a cloud-based point of sale (POS) solution designed to help small to medium businesses in the hospitality industry streamline online payments, tableside orders, and fraud protection. The labor management module lets users handle employee hours, gratuities, shifts, and more.

Read more about SpotOn

Users also considered

Key features for Review Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Review Request: Users enjoy customizable, automated review requests for collecting feedback through various channels, increasing review rates and improving customer insights. 95% of reviewers rated this feature as important or highly important.
  • Review Monitoring: Reviewers value real-time review monitoring across multiple platforms, allowing prompt responses and enhanced reputation management through a user-friendly dashboard. 93% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Users find it beneficial to address negative feedback quickly through alerts and AI-generated responses, turning potential issues into positive outcomes. 90% of reviewers rated this feature as important or highly important.
  • Review Notification: Reviewers appreciate instant notifications for new reviews, enabling timely responses to both positive and negative feedback, enhancing customer engagement. 88% of reviewers rated this feature as important or highly important.
  • Dashboard: Reviewers highlight the ease of use and comprehensive insights provided by the dashboard, which consolidates review metrics and performance data for quick assessment. 86% of reviewers rated this feature as important or highly important.