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Top Rated Review Management Software with Review Monitoring in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Review monitoring centralizes feedback, enables timely responses to both positive and negative reviews, and helps identify areas for improvement. It also supports customization of review notifications and insights, enhancing overall customer satisfaction. Our reviewers in review management software rated this feature as important.

3 Best Review Management Software with Review Monitoring

  • Birdeye - Highest rated for review monitoring
  • Trustpilot
  • Broadly

See other top Review Management products with review monitoring

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the review management software category. They also needed to have sufficient reviews about review monitoring, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for review monitoring based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Birdeye logo

Birdeye

4.7
(701)
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User insights about the review monitoring feature

Users find Birdeye's review monitoring feature highly useful for consolidating reviews from multiple sources into one platform. They appreciate the timely notifications for new reviews, which help them respond quickly to both positive and negative feedback. Reviewers highlight the ease of managing reviews for multiple locations and the ability to filter reviews by date. However, some users experience bugs with the alert system and note that not all review sites are supported.
“I like being notified when someone leaves a review so I can respond! I also like the dashboard showing me how many reviews I am accumulating. ”
JC

Jacie C.

Health Insurance Broker

“I am able to manage reviews for 4 different offices quickly each day in one location.”
KO

Kim O.

Marketing director

Review Management key features coverage

Birdeye offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Request4.6
Negative Feedback Management4.6
Review Notification4.6
Response Management4.6
Dashboard4.5

Pros and cons based on 701 verified reviews

81% of users rated Birdeye 5 out of 5 stars, while 4% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 701 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced online visibility

Streamlined patient feedback

Efficient listing management

Cons:

Inconsistent issue resolution

High costs and billing issues

See pros and cons details

Pricing

Free version:Not available|Free trial:Available

Prices may vary depending on the number of users and features.

Trustpilot logo
4.5
(1.2K)
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User insights about the review monitoring feature

Reviewers indicate that Trustpilot's review monitoring feature is effective for tracking customer satisfaction and ensuring reviews meet guidelines before being published. They value the real-time alerts and the ability to respond quickly to feedback. Users appreciate the intuitive dashboard for navigating reviews and the sense of control over their online reputation. However, some mention occasional issues with fake reviews slipping through and a lack of control over all published reviews.
“That they review your Reviews before they post them to make sure that the guidelines are met and that they aren't giving misinformation about the company or the product.”
SD

Shannon D.

Affiliate Marketer Owner

“Trustpilot provides businesses with a way to monitor customer reviews in real-time, allowing them to quickly respond to positive and negative feedback.”
DN

Debbie N.

Manager

Review Management key features coverage

Trustpilot offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Request4.3
Negative Feedback Management4.2
Review Notification4.4
Response Management4.3
Dashboard4.2

Pros and cons based on 1,202 verified reviews

65% of users rated Trustpilot 5 out of 5 stars, while 5% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 1,202 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective client engagement

Efficient review invitations

Positive user experience

Intuitive navigation

Enhanced brand reputation

Cons:

High costs and restrictions

Inadequate scam detection

Weak issue reporting

Unreliable star ratings

See pros and cons details

Pricing

Starting price:$299 flat rate/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Broadly logo
4.8
(336)
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User insights about the review monitoring feature

Reviewers appreciate Broadly's review monitoring capabilities for allowing them to respond quickly to negative reviews, potentially turning them into positive ones. They find it valuable to have all reviews in one place, making it easy to track customer feedback and address issues promptly. Users report that Broadly helps them maintain customer satisfaction and improve service quality. However, some reviewers mention delays in notifications and redundancy with information already provided by review sites.
“Again, just like negative feedback management, he alerts are the best feature of review monitoring. It allows us to address the complaints immediately and gives us time to make things right. Most of the time, people will change their review because we acted swiftly. ”
JR

Joseph R.

Director of Marketing

“We are notified when we have negative reviews so we can respond quickly and try to save the experience. This has turned many would-be sour reviews into positive ones. ”
LD

Laci D.

Manager

Review Management key features coverage

Broadly offers 5 out of the 5 key features for Review Management software identified by reviewers:

Review Request4.8
Negative Feedback Management4.7
Review Notification4.8
Response Management4.7
Dashboard4.6

Pros and cons based on 336 verified reviews

83% of users rated Broadly 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 336 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective customer communication

Enhanced customer review management

Cons:

Concerns about high costs

See pros and cons details

Pricing

Starting price:$249 /per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Review Management Software with Review Monitoring in 2026

Listen360 logo

Listen360

Build a solid reputation with reduced churn & good reviews.

visit website
Franchise feedback platform with post-visit surveys, sentiment monitoring, review growth tools, dashboards, and loyalty insights.

Read more about Listen360

Users also considered
Score My Reviews logo

Score My Reviews

Category Leaders

Review management software

visit website
Score My Reviews is a review management software for small and medium-sized businesses. It helps local businesses monitor their online reviews across different review sites and gain more reviews by using its built-in automated SMS text and email review requests.

Read more about Score My Reviews

Users also considered
Uberall logo

Uberall

Reputation management software for retail businesses

visit website
Effortless, full control over your reputation: read, respond to, and analyze local reviews across the web.

Read more about Uberall

Users also considered
Okendo logo

Okendo

Category Leaders

Trusted by 17,000+ fast-growing brands

visit website
Okendo helps Shopify brands turn shoppers into Superfans with Reviews, Loyalty, Referrals, Quizzes, and Surveys.

Read more about Okendo

Users also considered
ReviewInc logo

ReviewInc

Reputation management and customer experience software unite

visit website
ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Read more about ReviewInc

Users also considered
Birdeye logo

Birdeye

Category Leaders

AI-based webchat assistant for business conversations

visit website
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
TrueReview logo

TrueReview

Category Leaders

Boost Your Reputation with Seamless Review Management

visit website
TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Read more about TrueReview

Users also considered
Jobber logo

Tool that manages quotes, schedules, invoices and tasks

learn more
Jobber Reviews automatically request reviews from your preferred customers, so you can win more jobs from work you’ve already done.

Read more about Jobber

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

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Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
Trustpilot logo
Category Leaders

Customer review management platform for online businesses

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A customer review management tool that brings businesses and consumers together through reviews.

Read more about Trustpilot

Users also considered
Broadly logo
Category Leaders

Online review & reputation management for small businesses

learn more
Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Read more about Broadly

Users also considered
Weave logo

Customer communication and appointment scheduling solution

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Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
FieldPulse logo

Cloud-based field service management software

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FieldPulse is a cloud-based field service management software designed for service contractors that helps manage business operations and workflows, including customer management, scheduling, project management, estimates and invoices, timesheets, customer portals, and more.

Read more about FieldPulse

Users also considered
Superchat logo

The comprehensive messaging suite for your business.

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Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Read more about Superchat

Users also considered
Swell logo

Cloud-based customer experience management platform

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Swell helps you grow your business by putting your reputation to work. When you look as good online as you do in person, new customers will come your way. With more reviews and better engagement, you’ll be found online, rank higher in searches, get more web traffic, and of course, more customers.

Read more about Swell

Users also considered
rater8 logo

Automated healthcare reputation management solution

learn more
rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

Read more about rater8

Users also considered
Yotpo logo
Category Leaders

Marketing platform for collecting and showcasing reviews

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Maximize response rate with personalized review requests, reminders, and incentives. Use one interface to collect, manage, and respond to your customer content.

Read more about Yotpo

Users also considered
Grade.us logo

White-labeled review marketing platform for agencies & SEOs

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Grade.us is the review management software that helps marketers, agencies, SEOs and enterprises get great reviews on the important review sites with email and text drip campaigns. It monitors reviews across websites, and amplify the best reviews on website and social media channels.

Read more about Grade.us

Users also considered
NiceJob logo
Category Leaders

Reputation marketing with reviews, social & SEO tools

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NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO!

Read more about NiceJob

Users also considered
Brand24 logo

Social listening tool for businesses of all sizes

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Brand24 is an online review management tool that helps you gather every public mention of your brand in one place. This tool allows you to analyze the buzz around your brand by displaying various stats about your brand like estimated social media reach, the sentiment of mentions, etc.

Read more about Brand24

Users also considered
Influitive logo

Customer-Powered Growth

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The Influitive platform helps B2B companies discover, nurture, and mobilize their customers, developers, partners, and employees to shorten sales cycles, amplify marketing, increase retention and drive product innovation.

Read more about Influitive

Users also considered
Podium logo

AI-enabled lead management and conversion platform

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Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads.

Automatically send every customer a review request at the exact right moment, so they can leave you a review in 20 seconds. Then, reply to every lead with AI.

Read more about Podium

Users also considered
XM for Customer Experience logo

Customer experience management (CXM) platform

learn more
Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

Read more about XM for Customer Experience

Users also considered
Thryv logo

All-in-one management solution built for small business

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Thryv is an all-in-one, cloud-based management platform specifically designed for small businesses. Thryv integrates contact management, CRM, text (SMS) and email marketing, online listings and reputation management, online appointment booking, social media scheduling, payment processing, and more.

Read more about Thryv

Users also considered
Emitrr logo
Category Leaders

Customer engagement platform for local business owners

learn more
"With our unified review interface it's easier to manage online reputation across multiple platforms.
Leveraging our SMS texting capabilities our customers generate 80% more organic reviews across major platforms like Facebook, Google, Healthgrades etc."

Read more about Emitrr

Users also considered

Key features for Review Management software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Review Request: Reviewers appreciate the customizable and automated features that simplify sending review requests, increasing response rates, and enhancing customer feedback collection. 95% of reviewers rated this feature as important or highly important.
  • Negative Feedback Management: Reviewers highlight the importance of quickly identifying and addressing negative reviews, allowing businesses to resolve issues privately and maintain their reputation. 90% of reviewers rated this feature as important or highly important.
  • Review Notification: Reviewers find real-time notifications essential for staying informed about new reviews, enabling timely responses to both positive and negative feedback. 88% of reviewers rated this feature as important or highly important.
  • Response Management: Users appreciate the ability to quickly and efficiently respond to reviews, often using templates or AI-generated responses to save time and maintain consistent communication. 88% of reviewers rated this feature as important or highly important.
  • Dashboard: Reviewers enjoy the user-friendly, customizable dashboard that provides a clear overview of key metrics and review statuses, aiding in performance assessment and decision-making. 86% of reviewers rated this feature as important or highly important.