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Top Rated Help Desk Software with Azure active directory

Last updated: July 2026

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34 software options

Xurrent logo

Service Management for the Modern Enterprise

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Xurrent AI Service Desk puts intelligence in the flow of work. Embedded Sera AI and a native virtual agent summarize, classify, and route instantly, draft knowledge, and power 24/7 self service. Launch in 5 weeks with no bolt ons. Reduce MTTR and lift CSAT across the enterprise.

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Harmony logo

AI-powered enterprise service management platform

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Harmony is an enterprise service management platform that uses AI agents to autonomously resolve user requests across IT, HR, legal, and finance departments. The software features an AI helpdesk agent that handles password resets, application access requests, and device management, while proactive agents detect and address issues before they impact users. Harmony automatically generates and maintains a dynamic knowledge base by learning from tickets and organizational context in real time.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL-aligned service desk and ITSM software that’s easy to set up and use, to transform employee experience across the organization.

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ServoDesk logo

Help Desk, ITSM, Service and Support management for SMBs

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Simplisys ServoDesk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.

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HaloITSM logo

ITSM solution for managing incidents & assets

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HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

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SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.

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Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

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Web-based Incident management and Request Fulfillment. Integrated Change Management and CMDB. End-user self service.

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Neoforce logo

Streamline Teamwork & Customer Service with Neoforce

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Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

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Rezolve AI logo

Agentic AI for enterprise IT, HR, and FinOps automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service operations and employee support. It enables conversational support in Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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Requestor logo

Helpdesk for customer service and internal tickets

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Requestor helps businesses in telecommunication, eCommerce, manufacturing, logistics, manufacturing and other sectors deliver services to customers and employees via a ticketing system with integrated artificial intelligence (AI).

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Infraon ITSM logo

ITSM software

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Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

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HaloCRM logo

Software for managing customer service operations

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HaloCRM is a flexible help desk solution that offers a sustainable way to scale customer service operations. HaloCRM is a future-proof solution for organizations of any size.

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Deepser logo

Service Management without complexity.

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Deepser is a Help Desk and Ticketing solution designed to simplify support operations. Native AI helps classify requests, surface relevant information and accelerate resolutions, allowing teams to deliver better service while reducing manual effort.

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Issuetrak logo

Issue tracking and workflow automation platform

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Tired of software that lets you do just enough to dream of what you could accomplish with more control? Issuetrak lets you manage issue creation, resolution, reporting and more exactly the way you want. Get more for free - our knowledge base, task manager, and many other features come standard!

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Helpdesk 365 logo

SharePoint IT Ticketing System for Microsoft 365

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Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

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OASYS^ logo

Embrace Your Business Transformation & Automation

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OASYS^ is a cloud-based service management platform that unifies business operations by integrating multiple departments. It helps log, track, and resolve issues, automate workflows, manage SLAs, and provide real-time insights for better productivity and service delivery.

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Gfacility logo

Cloud-based workspace management software

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Gfacility provides a facility management system for companies of all sizes. The software enables organizations to manage workspaces, services, and buildings. Key features include room scheduling, visitor management, maintenance tracking, and integration with Google Workspace or Office 365.

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Workelevate logo

AI-enabled digital employee experience platform

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Workelevate, an AI-enabled DEX platform, boosts employee productivity with its AI Copilot for instant IT issue resolution, reducing IT tickets. It also provides IT Admins with remote endpoint management and enhances Service Desk engineers with AI in ITSM.

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Naofix logo

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

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By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communication, automated ticket qualification worthy of superior intelligence, and crystal-clear metrics, your agents can tackle customer issues with the speed of a hero.

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VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

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VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

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AISERA logo

AI service management

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AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

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ServicePRO logo

Enterprise Service Desk Request Software that delivers ROI

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ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle.

ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation.

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Atomicwork logo

Building the AI workforce for IT.

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Atomicwork is the AI workforce platform for modern IT teams. Deploy and govern AI coworkers across IT, HR, Finance, and Legal with full ITSM and ESM capabilities, 100+ integrations, and enterprise-grade security built in.

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Daktela logo

Call Centre Software for all Business

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Daktela contact center is a cloud-based solution of call center with native support for many communication channels "OmniChannel" in one Web application - phone, email, helpdesk, Webchat, SMS and social networks.

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Alloy Navigator logo

Award winning IT Asset Mgmt and Service Mgmt platform

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Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

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