getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated ITSM Software with Servicenow

Last updated: October 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

35 software options

Freshservice logo

A complete IT service management (ITSM) tool for business

visit website
Freshservice offers complete ITSM workflow automation with best-in-class ticketing, powerful CMDB, Service Catlog, KnowledgeBase & more for your Service Desk.

Read more about Freshservice

Users also considered
Xurrent logo

Service Management for the Modern Enterprise

visit website
Xurrent ITSM unifies ITSM, ESM, and ITOM on one platform with Sera AI and a native virtual agent included by default. Go live in about 5 weeks. Auto classify and route tickets, generate knowledge, and orchestrate workflows with low code. Secure, scalable, and easy to use.

Read more about Xurrent

Users also considered
AlertOps logo

Incident & response management tool for IT & DevOps teams

visit website
AlertOps is an incident & response management solution which helps NOC, ITOps, & DevOps teams manage & collaborate on critical issues. With real-time alerts, multi-tiered escalation & routing methods, AlertOps enables teams to highlight unique actions & address them immediately.

Read more about AlertOps

Users also considered
InvGate Service Management logo

Web-based IT service desk software

visit website
Use InvGate to manage your IT support with ticket management, SLAs, ITIL tools, workflow & approval automation, self-service, gamification, analytics and more.

Read more about InvGate Service Management

Users also considered
Zoho Assist logo

Cloud-based remote support solution

IT support can use Zoho Assist to offer remote support to customers by connecting to their computers. Supports ticketing integration, chat, file transfer & more

Read more about Zoho Assist

Users also considered
Yonyx logo

Decision tree driven Interactive guides for customer service

Create decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service.

Read more about Yonyx

Users also considered
Onspring logo

Cloud-based GRC solution for enterprises and governments.

One comprehensive system to manage incidents and problems alongside your asset catalog in the midst of your release & deployment cycles. Onspring can help you align IT & security requirements to enterprise risk levels while simultaneously reducing operational costs and driving productivity.

Read more about Onspring

Users also considered
IT Glue logo

Track, find and know everything in under 30 seconds.

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Read more about IT Glue

Users also considered
TeamViewer ONE logo

Proactive IT management with AI-powered automation

TeamViewer streamlines IT service delivery with secure remote support, ensuring swift response to service requests and incidents.

Read more about TeamViewer ONE

Users also considered
Device42 logo

Automated IT infrastructure visualization & management tools

Device42 is an IT infrastructure solution for the management of assets, devices, IP addresses, cabling, inter-dependencies, role-based access, auditing and more

Read more about Device42

Users also considered
LogMeIn Rescue logo

Enterprise remote support. Secure, fast, always reliable.

Quality enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams.

Read more about LogMeIn Rescue

Users also considered
Faddom logo

Real-time dependency mapping made easy.

Enhance ITSM workflows with real-time topology views for faster incident resolution and safer changes.

Read more about Faddom

Users also considered
HaloPSA logo

HaloPSA brings everything an MSP needs into one location.

HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

Read more about HaloPSA

Users also considered
ManageEngine ADManager Plus logo

Active Directory Management and Reporting Solution

ADManager Plus is a simple, easy-to-use Windows Active Directory Management and Reporting Solution that helps AD Administrators and Help Desk Technicians.

Read more about ManageEngine ADManager Plus

Users also considered
i-Vertix logo

IT infrastructure management software

i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

Read more about i-Vertix

Users also considered
Canfigure logo

Modular ITSM and ITAM solution based on ITIL principles

Flexible Customer - Product - SLA relationships. Template-based workflow with integrated Change Management.

Read more about Canfigure

Users also considered
Hornbill logo

Workflow automation software for service, IT & HR teams

Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication.

Read more about Hornbill

Users also considered
EcholoN logo

Enterprise Service Management beyond standard ITSM

EcholoN is configurable ITSM software for managing incidents, requests, problems, changes, SLAs, CMDB, assets, knowledge and self-service. Workflow automation and the integrated Enterprise Application Framework support standardized and company-specific service processes.

Read more about EcholoN

Users also considered
Rezolve AI logo

Agentic AI for enterprise IT, HR, and FinOps automation

Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service operations and employee support. It enables conversational support in Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

Read more about Rezolve AI

Users also considered
Pipefy logo

Cloud-based no-code workflow automation for enterprises

Cloud-based, no-code process orchestration platform for mid-market and enterprise teams, featuring AI agents, workflow automation, and.

Read more about Pipefy

Users also considered
xMatters logo

Actionable IT alerting platform for enterprises

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

Read more about xMatters

Users also considered
OpsGenie logo

Modern IT incident management and response solution

Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action.

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

Read more about OpsGenie

Users also considered
BigPanda logo

Autonomous Operations- Intelligent Automation for IT Ops

BigPanda (bigpanda.io) Autonomous Operations platform helps IT Ops, NOC & DevOps teams detect, investigate and resolve IT incidents faster and more easily than ever before.

Read more about BigPanda

Users also considered
Versio.io logo

CMDB, IT Asset Management, Governance, Security

Versio.io continuously and automatically detects and documents changes in businesses and IT landscapes. Data from third-party applications that companies use to run business processes, monitor the IT landscape and control IT service management can be seamlessly integrated.

Read more about Versio.io

Users also considered
ONEiO logo

ONEiO is an integration solution for IT service providers

ONEiO is a cloud-based solution provider that specializes in integrating IT service management (ITSM) tools and processes. We offer a solution that streamlines ITSM functions, making it easier for organizations to manage their internal and outsourced IT operations.

Read more about ONEiO

Users also considered