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Top Rated Live Chat Software with File Sharing in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

File sharing in live chat software facilitates real-time document exchange, enhances collaboration, and streamlines customer support by allowing quick sharing of resources like product manuals and troubleshooting guides. It also supports various file formats and ensures secure, efficient communication. Our reviewers in live chat software rated this feature as important.

5 Best Live Chat Software with File Sharing

Product
User rating
Starting price
WhatsApp logo
4.7
(16.2K)
Empty state illustration for "No pricing info"

No pricing info

LiveChat logo
4.6
(1.7K)
25
per user/per month
Slack logo
4.7
(24K)
8.75
per user/per month
Zendesk Suite logo
4.4
(4K)
39
per user/per month
Text Request logo
4.6
(1.1K)
59
flat rate/per month

See other top Live Chat products with file sharing

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Live Chat software category. They also needed to have sufficient reviews about file sharing, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for file sharing, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

WhatsApp logo
Reviews Sentiment
 
 
 
1-2(114)
3-4(4,127)
5(12,051)
Key Features
Real-Time Notifications4.7
Chat/Messaging4.8

User insights about the file sharing feature

Reviewers highlight WhatsApp's file sharing capabilities as fast and convenient. They report easy sharing of various file types, including PDFs, images, videos, and documents. Users appreciate the end-to-end encryption for security and the ability to share files directly from the phone or computer. However, they mention limitations on file size and quality compression for images and videos.
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“File sharing is simple to perform using WhatsApp. You may drag and drop the desired documents or search for them in your files in case you use the mobile version. The app allows you to send PDFs, Word documents, images in almost any format, and audio. However, photos lose quality when being sent over WhatsApp, so for important ones I opt to use emails. ”
Verified reviewer profile picture

Emely M.

Compliance Associate

“Having a single-click upload function on WhatsApp, users can easily share all types of documents including .pdf, picture files, and other office essential document types. This allows for quick dissemination and collaboration efforts.”
Verified reviewer profile picture

Brian R.

Senior Satellite Communications Supervisor

Starting price
Empty state illustration for "No pricing info"

No pricing info

Pros and Cons based on 16,292 verified reviews
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Verified reviewer profile picture

Facilitates family connections

Maintains personal connections

Cost-free communication

Effective communication tool

Enhances client interaction

Privacy and data issues

Frequent bugs and crashes

Slow connection issues

High data consumption

Limited file transfer capabilities

See pros and cons details
LiveChat logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(490)
5(1,204)
Key Features
Real-Time Notifications4.6
Chat/Messaging4.7

User insights about the file sharing feature

Reviewers appreciate LiveChat's file sharing capabilities for real-time communication with customers. They highlight the ease of sharing documents, images, and troubleshooting guides during live chats. Users find it helpful for providing immediate support and resolving issues quickly. However, some note that the feature is basic and not used frequently.
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“It enables businesses to share files with customers in real-time. It can also be used to provide product manuals, troubleshooting guides, and other resources that can assist the customer in resolving their queries quickly.”
JA

Jackson A.

Management Consultant

“A live chat user can share files with the customers and the customers can also send files on the chat. Files can be dragged and dropped and are supported in various forms too.”
Verified reviewer profile picture

Esther T.

Journalist

Starting price
25per user /
per month
Pros and Cons based on 1,713 verified reviews
Verified reviewer profile picture

Effective team collaboration

Extensive integration options

Easy implementation process

Enhanced client communication

Seamless website integration

Frequent connection issues

High costs for small teams

Inconsistent issue resolution

Messaging limitations

See pros and cons details
Slack logo
Reviews Sentiment
 
 
 
1-2(175)
3-4(6,598)
5(17,262)
Key Features
Real-Time Notifications4.7
Chat/Messaging4.9

User insights about the file sharing feature

Reviewers find Slack's file sharing capabilities highly convenient and versatile. They report easy sharing of various file types, including PDFs, images, videos, and Google Drive files. Users appreciate the drag-and-drop functionality, quick previews, and integration with cloud services like Google Drive and Dropbox. However, some mention issues with file size limits and occasional upload delays.
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“Slack allows you to share documents, PDFs, screenshots, videos, and more. keep in mind that the mobile version is as efficient with file sharing as the desktop version. I've not noticed any delays in the file uploading process, and you may share this content with individuals or with specific groups. ”
Verified reviewer profile picture

Emely M.

Compliance Associate

“File sharing is one of the basic yet most important aspect of slack. It allows you to share and access file or documents over channels or in private conversations. A file can be share with a client or multiple user for business purposes. A wide range of files - images, excel, pdf, etc are supported.”
NL

Nandita L.

Senior Analyst

Starting price
8.75per user /
per month
Pros and Cons based on 24,035 verified reviews
Verified reviewer profile picture

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
Zendesk Suite logo
Reviews Sentiment
 
 
 
1-2(117)
3-4(1,681)
5(2,272)
Key Features
Real-Time Notifications4.4
Chat/Messaging4.5

User insights about the file sharing feature

Reviewers highlight Zendesk Suite's file sharing capabilities as easy and efficient. They report that files up to 10GB can be attached to tickets, and the files are encrypted for security. Users appreciate the seamless integration with ticket management and the ability to share files across departments, enhancing productivity and communication.
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“Zendesk makes it easier for the consumers to share their files from any platform to zendesk support team from any company and this saves alot of time in back and forth communication.”
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Mehandi I.

Sales & Marketing Automation Specialist

“Individual files up to 10GB can be added to each ticket, and files are also encrypted for maximum security.”
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Ashwin D.

Key account manager

Starting price
39per user /
per month
Pros and Cons based on 4,070 verified reviews
Verified reviewer profile picture
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Efficient client support

Comprehensive issue tracking

Robust customer support

Effective team management

Streamlined helpdesk support

High costs and confusing pricing

Slow performance speed

Challenges in data management

Inconsistent issue resolution

Limited email management

See pros and cons details
Text Request logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(321)
5(854)
Key Features
Real-Time Notifications4.7
Chat/Messaging4.6

User insights about the file sharing feature

Reviewers indicate that Text Request's file sharing capabilities are useful for sending images and PDFs to customers. They appreciate the ability to share documentation and reports quickly. However, many users report not using this feature frequently and prefer other file sharing solutions. Some mention difficulties with attaching files and lack of video sharing options.

See related user reviews

“I like that we can share images and files, as sometimes members need documentation or reports sent to them immediately. ”
SM

Shawna M.

Card Services Manager

“not able to load pictures through the app, NO VIDEO functions yet, hope its coming”
SC

Shane C.

President/Owner

Starting price
59flat rate /
per month
Pros and Cons based on 1,193 verified reviews

Smooth transition process

Enhanced team collaboration

Effective patient communication

Efficient client communication

Easy learning curve

Inefficient name search

Inconsistent notifications

Disorganized text conversations

Limited text messaging features

Glitchy messaging system

See pros and cons details

Other Top Rated Live Chat Software with File Sharing in 2026

Slack logo

A single place for team communication and workflows

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
WhatsApp logo

Real-time customer communications management software

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Read more about WhatsApp

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Freshdesk logo
Category Leaders

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

Zendesk offers industry leading live chat software that’s quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and social media like Facebook/WhatsApp. Response times can be as fast as 30 seconds and agent performance can improve by 25%.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

LiveAgent is a web-based Live Chat and Help Desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
LiveChat logo
Category Leaders

AI-based live chat for customer support and sales teams

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Read more about LiveChat

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster.

Read more about Zoho Desk

Users also considered
Text Request logo
Category Leaders

Ignite customer engagement

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Read more about Text Request

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Intercom logo
Category Leaders

AI-powered customer service with helpdesk

Intercom is redefining how businesses support their customers using powerful messaging and automation

Read more about Intercom

Users also considered
Nextiva logo

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Birdeye logo

AI-based webchat assistant for business conversations

Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.

Read more about Birdeye

Users also considered
Tidio logo
Category Leaders

Aill-in-one customer support software with AI features

Tidio is a live chat software suite comprising help desk, live chat, chatbot, and AI agent products. Talk to your customers in real time, integrate the live chat widget with your website and social media, and set up chabots for when you're off-line to continue providing support and generating leads.

Read more about Tidio

Users also considered
Lime Connect logo

Live chat and customer messaging for businesses of all sizes

Userlike is a live chat solution for website and messaging support. Chat with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Read more about Lime Connect

Users also considered
Salesforce Service Cloud logo

AI powered customer service management platform

Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more.

Read more about Salesforce Service Cloud

Users also considered
Bitrix24 logo

All in one business management workspace

100% FREE live chat and contact center software used by over 12 million companies. Also comes with free CRM and email marketing.

Read more about Bitrix24

Users also considered
Olark logo

Happier customers live chat with Olark

Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” We let you be yourself and talk directly with customers on your website right now. We believe the more human you are, the more you’ll make customers happy.

Read more about Olark

Users also considered
Weave logo

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
Smartsupp logo
Category Leaders

Smartsupp–Live Chat, Chatbots, and Video Recordings

Smartsupp live chat connects you with your visitors. Automate FAQ replies via chatbot to save time and resolve customer inquiries fast, access visitor data and metrics to understand your target audience and customer needs, and take advantage of multichannel communication all on a single dashboard.

Read more about Smartsupp

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX Live Chat is a free live chat solution that offers extra calling capabilities and team communication features at no cost!

Read more about 3CX

Users also considered
tawk.to logo
Category Leaders

Live chat support & messaging solution

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Read more about tawk.to

Users also considered
Pure Chat logo

Live chat software for SMBs

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Read more about Pure Chat

Users also considered
Podium logo

AI-enabled lead management and conversion platform

Podium webchat immediately brings the conversation to text, so you can keep the conversation going long after the customer leaves your site. Generate up to 11x more leads from your website, then convert them faster with immediate, AI-powered responses, automations for key moments, and more.

Read more about Podium

Users also considered
HelpCrunch logo

Customer Communication tool for support, marketing & sales

All your customer communication - in one place.
Close more deals in real time
and provide faster customer support.

Read more about HelpCrunch

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Front logo
Category Leaders

AI-enabled customer service platform for collaboration

Front is a customer operations platform with live chat capabilities that enables support, sales, and account management teams to deliver exceptional service at scale. Front Chat brings your focus where it should be — on your customers.

Read more about Front

Users also considered

Key features for Live Chat software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Real-Time Notifications: Users appreciate timely alerts for new messages, updates, and customer interactions, enhancing responsiveness and ensuring prompt customer support. 95% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers highlight the importance of real-time communication, multimedia support, and end-to-end encryption for personal and business interactions. 95% of reviewers rated this feature as important or highly important.
  • Real-time Consumer-facing Chat: Users value instant, direct communication with customers, aiding in quick issue resolution and improving customer satisfaction. 91% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Reviewers emphasize efficient tracking, prioritization, and resolution of tickets, enhancing overall support efficiency and customer experience. 90% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users find mobile access essential for staying connected and managing communications on-the-go, ensuring flexibility and continuous support. 90% of reviewers rated this feature as important or highly important.
  • Transcripts/Chat History: Reviewers appreciate the ability to reference past conversations, aiding in informed decision-making and improving future interactions. 86% of reviewers rated this feature as important or highly important.