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Table of Contents

Top Rated Remote Support Software with Remote Access/Control in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Remote access/control allows technicians to troubleshoot, diagnose, and resolve issues from any location, saving time and reducing the need for travel. It supports multiple devices, enhances security, and facilitates efficient remote collaboration and training. Our reviewers in remote support software rated this feature as highly important.

10 Best Remote Support Software with Remote Access/Control

Product
User rating
Starting price
Splashtop logo
4.7
(727)
6
flat rate/per month
visit website
Freshdesk logo
4.5
(3.3K)
19
per user/per month
visit website
Slack logo
4.7
(24K)
8.75
per user/per month
visit website
RemotePC logo
4.7
(583)
59.50
flat rate/per year
visit website
ConnectWise ScreenConnect logo
4.7
(1.8K)
30
flat rate/per month
learn more
GoToMyPC logo
4.8
(582)
35
other/per month
learn more
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
ISL Light logo
4.7
(779)
34.90
other/per month
learn more
BeyondTrust Remote Support logo
4.6
(2K)
1995
/per month
learn more
TeamViewer Remote logo
4.6
(11.6K)
24.90
flat rate/per month
learn more

See other top Remote Support products with remote access/control

How we picked the 10 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Support software category. They also needed to have sufficient reviews about remote access/control, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for remote access/control, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 10 best products

Splashtop logo

Splashtop

Reviews Sentiment
 
 
 
1-2(12)
3-4(140)
5(575)
Key Features
Access Controls/Permissions4.7
Real-Time Notifications4.3

User insights about the remote access/control feature

Users report that Splashtop's remote access/control is highly reliable and easy to use. They appreciate its fast connections, secure access, and the ability to support multiple devices, including Windows, Mac, and mobile devices. Reviewers also value its integration with RMM tools and its effectiveness in providing remote support and troubleshooting.
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“I have one main computer that has my software and data on it that I need to access daily. Splashtop allows me with the click of one button to be in front of that main computer. Log in is fast, there is no hesitation between actions on the remote computer and the screen I am seeing (as I have seen with RemotePC). There are many options to make the screen bigger and resolution clearer. ”
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Anita P.

Owner

“Using remote access/control is made really simple by Splashtop with quick deployment of the streamer to all systems in our organisation and a single client to connect to them all. ”
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Anthony R.

IT Manager

Starting price
6flat rate /
per month
visit website
Pros and Cons based on 727 verified reviews
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Reliable support services

Simple setup process

Convenient remote access

Effortless deployment

Occasional connection lag

Inconsistent issue resolution

Frequent connection issues

See pros and cons details
Freshdesk logo

Freshdesk

Reviews Sentiment
 
 
 
1-2(49)
3-4(1,344)
5(2,003)
Key Features
Access Controls/Permissions4.4
Real-Time Notifications4.6

User insights about the remote access/control feature

Reviewers highlight Freshdesk's remote access/control as valuable for providing customer support and troubleshooting. They appreciate its ease of use, ability to manage tickets remotely, and the integration with other support tools. Users find it helpful for accessing customer devices and resolving issues efficiently.
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“Freshdesk's remote access and control feature is very helpful for our team to access and manage customer support tickets and respond to customer inquiries remotely, this feature allows us to provide customer support and resolve issues even when we are not in the office.”
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Ahmed A.

Founder, Biomedical Engineer & Data Scientist

“Freshdesk's "Remote Access and Control" feature allows agents to take control of customer computers remotely to resolve support issues faster and more efficiently. This feature also provides real-time support and reduces customer downtime by quickly resolving technical issues. In addition, with this feature, agents can resolve customer issues without the need for additional assistance, which can reduce support costs for businesses. Finally, remote access and control can help companies deliver superior support by providing an exceptional customer experience.”
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Joseph C.

CEO

Starting price
19per user /
per month
visit website
Pros and Cons based on 3,396 verified reviews
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Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Slack logo

Slack

Reviews Sentiment
 
 
 
1-2(175)
3-4(6,587)
5(17,242)
Key Features
Access Controls/Permissions4.5
Real-Time Notifications4.7

User insights about the remote access/control feature

Users report that Slack's remote access/control is helpful for collaboration and support. They appreciate its ease of use, real-time communication, and the ability to access the platform from multiple devices. Reviewers find it useful for screen sharing, remote control during meetings, and staying connected with team members while working remotely.
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“Remote access in Slack enables flexible, collaborative work from anywhere, ensuring efficient communication, productivity, and seamless integration with remote tools for distributed teams.”
KB

Kim B.

Content Moderator

“Remote access control feature allows you to access the end points in an easy and convenient way so that we can perform the tasks in an efficient way and can get our work done.”
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Ganesh S.

Associate consultant

Starting price
8.75per user /
per month
visit website
Pros and Cons based on 24,004 verified reviews
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Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details
RemotePC logo

RemotePC

Reviews Sentiment
 
 
 
1-2(18)
3-4(105)
5(460)
Key Features
Access Controls/Permissions4.6
Real-Time Notifications4.4

User insights about the remote access/control feature

Users appreciate RemotePC's remote access/control for its ease of use, reliability, and affordability. They find it simple to set up and use, with fast and stable connections. Reviewers value its multi-monitor support, remote printing, and the ability to access and control computers from anywhere, enhancing productivity and flexibility.
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“I made several trips each year from Tennessee to Texas to visit family. RemotePC allowed me to continue working from my laptop during the trip with access to my desktop at home. This meant I didn't miss any work for clients and I always had access to everything stored on my desktop.”
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Honey W.

Owner

“We liked it because it offers convenience, flexibility, and efficiency. It allows us to access our office computers from anywhere, and it has allowed the team to collaborate in real-time, enhancing productivity at a 100% and reducing downtime.”
RV

Rubert V.

Global Business Development Manager

Starting price
59.50flat rate /
per year
visit website
Pros and Cons based on 583 verified reviews
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Remote office access

Quick and easy installation

Inconsistent connection speed

See pros and cons details
ConnectWise ScreenConnect logo
Reviews Sentiment
 
 
 
1-2(18)
3-4(486)
5(1,390)
Key Features
Access Controls/Permissions4.4
Real-Time Notifications

User insights about the remote access/control feature

Reviewers indicate ConnectWise ScreenConnect's remote access/control is highly effective for IT support and troubleshooting. They appreciate its ease of use, reliability, and fast connections. Users value its support for multiple devices, secure access, and the ability to manage and control client systems efficiently.
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“Our primary reason for installing Connectwise is for remote technical support of desktops and servers. Without the remote access and control we would not be using this product. One of the key features over other third party products is that ConnectWise allows the remote technician to respond to UAC controls where other products require local users to respond.”
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Robert R.

Systems Administrator

“Remote access being it's primary role, it does this very well. We transitioned from LogMeIn and Control is easier to use, more reliable, and handles credentials much more smoothly.”
DS

Dan S.

Founder, CEO

Starting price
30flat rate /
per month
learn more
Pros and Cons based on 1,894 verified reviews
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Simple and scalable deployment

Efficient file transfer capabilities

Versatile remote access

Comprehensive integration options

Affordable remote access solution

Inadequate user logging

Frequent and problematic updates

Complex security controls

Screen monitoring limitations

Cumbersome navigation and switching

See pros and cons details
GoToMyPC logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(76)
5(501)
Key Features
Access Controls/Permissions
Real-Time Notifications

User insights about the remote access/control feature

Reviewers indicate GoToMyPC's remote access/control is invaluable for working from anywhere, including home, vacation, or even in the car. They find it easy to set up and use, with reliable and fast connections. Users appreciate the ability to access files, applications, and even print remotely, which enhances productivity and flexibility.

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“I live an hour away from the office. I am able to access my work station from home allowing me to post insurance checks to patient accounts, see my schedule, and print claims as if i were at work ”
LV

Lisa V.

Dental assistant

“GoToMyPc makes my work day more efficient, as it allows me to perform all of the tasks, access all of the files, and even print at my law office -- but can I do it from home (or on vacation, or from anywhere in the world). When you connect to your office via GoToMyPc, your home computer is transformed into the screen that you see when sitting at your office desk. It's as if you are sitting in your office, while you are actually sitting at home or on a laptop -- at any time, day or night. It's invaluable to me... if I have to get home, but haven't finished my work, I can finish from home via GoToMyPC. Invaluable to me.”
SR

Shawn R.

attorney

Starting price
35other /
per month
learn more
Pros and Cons based on 582 verified reviews

Work flexibility while traveling

Seamless desktop access

Reliable and secure access

Remote office connectivity

Effective remote work solution

Dependence on host computer

Slow connection speeds

Challenges with multiple screens

High pricing concerns

Problems with issue resolution

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,014)
Key Features
Access Controls/Permissions4.4
Real-Time Notifications4.6

User insights about the remote access/control feature

Users find Webex Suite's remote access/control essential for collaboration and support. They appreciate its ease of use, secure connections, and the ability to control another user's computer during meetings. Reviewers value its effectiveness for remote troubleshooting, training, and maintaining productivity in a remote work environment.
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“You can also collaborate during a cisco webex session, the other party can take control of your screen. it is real time and especially for a support analyst like myself, its one great tool i use to assist users resolve their issues without meeting them physically.”
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Hamzat O.

Application Support Analyst

“I like that Webex's Remote Access/Control feature makes it easy to collaborate with colleagues and clients in different locations. It offers a secure connection so that sensitive information can be safely shared and accessed. Additionally, this feature allows the user to control another user's computer, which is great for providing tech support and IT assistance.”
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Devendra K.

Manager

Starting price
25per user /
per month
learn more
Pros and Cons based on 7,394 verified reviews
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Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
ISL Light logo
Reviews Sentiment
 
 
 
1-2(1)
3-4(187)
5(591)
Key Features
Access Controls/Permissions4.5
Real-Time Notifications --

User insights about the remote access/control feature

Users find ISL Light's remote access/control easy to use, reliable, and efficient. They appreciate its simplicity, fast connections, and support for multi-monitor configurations. Reviewers also value its unattended access feature and the ability to manage multiple client devices, making remote support and troubleshooting more effective.

See related user reviews

“This is the primary use for us. ISL is really robust. The ability to install the Always On application from within ISL Light is perfect for less capable customers and for occasions where reboots are required or network connectivity is intermittent. The ability to manage all of our client devices into groups with alias' for each device is excellent. Connections are rapid and the quality is good. There are some really helpful features like the pointing device, monitor switching, video session recording, chat facility. I use most of these consistently throughout the day and have experience very few problems. Accessing Macs is bit more difficult but still doable.”
PD

Parry D.

IT Consultant

“I can remote into our employees' machines to setup programs while maintaining the Admin/User rights on the machines. Being spread across the country, remote session is critical!”
PG

Paula G.

Human Resources Manager

Starting price
34.90other /
per month
learn more
Pros and Cons based on 779 verified reviews

Easy and quick deployment

Reliable customer support

Screen display issues

See pros and cons details
BeyondTrust Remote Support logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(654)
5(1,336)
Key Features
Access Controls/Permissions4.6
Real-Time Notifications4.6

User insights about the remote access/control feature

Reviewers highlight BeyondTrust Remote Support's remote access/control as essential for IT troubleshooting and support. They find it easy to use, secure, and reliable, with features like screen sharing, file transfer, and administrative privileges. Users appreciate its ability to support multiple devices and its seamless integration with various systems.
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“It affords me to assist my client remotely. Also I can transfer files from my local machine to the PC I am currently working with. I can connect to their PC directly to fix any problem they might have with their Compture Software.”
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Adebayo A.

Executive Protection/Safety Officer

“This software is great! It allows us to connect to any remote users seamlessly and provide support for customers and employees that are having issues with their systems. ”
DH

David H.

Senior System Analyst

Starting price
1995 /
per month
learn more
Pros and Cons based on 2,009 verified reviews
Verified reviewer profile picture

Efficient remote support

Effective IT support

Convenient remote assistance

Quick problem solving

Reliable tech support

Slow connection speed

High pricing concerns

Complicated user connection

Frequent connectivity issues

See pros and cons details
TeamViewer Remote logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(3,634)
5(7,893)
Key Features
Access Controls/Permissions4.5
Real-Time Notifications3.9

User insights about the remote access/control feature

Reviewers praise TeamViewer Remote's remote access/control for its ease of use, reliability, and security. They find it invaluable for providing remote support, accessing files, and managing systems from anywhere. Users appreciate its fast connections, intuitive interface, and the ability to work across various devices and operating systems.
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“This is the feature that brought me to use Teamviewer, also the outstanding feature that gave Teamviewer its name. Through the use of Teamviewer, I can support and guide other users remotely quickly, conveniently, easily explain and handle problems on another computer. Also I can work on multiple computers at the same time, computer at home and computer at work.”
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Anny N.

translator

“ TeamViewer allows you to remotely access the desktop of your computers and servers and control them from anywhere with a 3G or better internet connection.”
ME

Marco E.

Consultor Taxies

Starting price
24.90flat rate /
per month
learn more
Pros and Cons based on 11,613 verified reviews
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Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Other Top Rated Remote Support Software with Remote Access/Control in 2026

JumpCloud Directory Platform logo

JumpCloud Directory Platform

A cloud directory platform for secure access to resources

visit website
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

Read more about JumpCloud Directory Platform

Users also considered
NinjaOne logo

NinjaOne

Category Leaders

Unified endpoint management & IT automation platform

visit website
NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

Read more about NinjaOne

Users also considered
SetMe logo

SetMe

Category Leaders

Remote Support Software Built for the New Era

visit website
Remote support powerhouse designed for easily and securely connecting to remote PCs and Macs and delivering better, faster on-demand and unattended remote support from anywhere in the world.

Read more about SetMe

Users also considered
InvGate Service Management logo

InvGate Service Management

Web-based IT service desk software

visit website
InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self-service portals, and more.

Read more about InvGate Service Management

Users also considered
Atera logo

Atera

Cloud and mobile-based IT management platform with AI

visit website
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Users also considered
Splashtop logo

Splashtop

Category Leaders

Remote access and remote support for specific use-cases.

visit website
Splashtop reshapes IT management: SOS for rapid remote assistance, Remote Support for unattended device access, and Enterprise for scalable operations. Efficient tools addressing IT's dynamic needs with secure, top-tier remote capabilities.

Read more about Splashtop

Users also considered
Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
TeamViewer logo

Remote support, remote access & device management software

learn more
TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Read more about TeamViewer

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media.

Start with a 30-day free trial, no credit card or contracts needed.

Read more about LiveAgent

Users also considered
BeyondTrust Remote Support logo

Secure remote access software

learn more
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

Users also considered
AnyDesk logo

Remote desktop software

learn more
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Read more about AnyDesk

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

learn more
Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Read more about Zoho Assist

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
GoToMyPC logo
Category Leaders

Remote support management solution

learn more
GoToMyPC is a remote access solution for connecting with remote desktops, which allows users to access, manage & transfer files, data and applications. It includes AES encryption, dual passwords & end-to-end authentication, which provide secure access to hosts & clients across multiple devices.

Read more about GoToMyPC

Users also considered
RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

learn more
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Read more about RemotePC

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
FixMe.IT logo
Category Leaders

Remote Support Software That Always Works

learn more
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

Read more about FixMe.IT

Users also considered
Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

learn more
SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

Read more about Supremo Remote Desktop

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
dualmon logo
Category Leaders

Remote support and device access management solution

learn more
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

Read more about dualmon

Users also considered
Action1 logo
Category Leaders

Patching That Just Works

learn more
Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

Read more about Action1

Users also considered
Pulseway logo
Category Leaders

All-in-one remote IT monitoring and management platform.

learn more
Built directly for MSPs and internal IT teams, Pulseway delivers a powerful monitoring and management tool that gives you powerful Automation, Remote Control, OS and 3rd Party Patch Management, Endpoint and Security Management, Asset Reporting and Backup.

Read more about Pulseway

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Access Controls/Permissions: Reviewers appreciate secure access control and customizable permissions, ensuring only authorized users can access sensitive information. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Users highlight the importance of real-time notifications for staying informed about updates, issues, and critical alerts, enhancing responsiveness. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Reviewers find unattended access crucial for performing maintenance and troubleshooting on remote devices without needing user intervention. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users value screen sharing for its ability to facilitate remote collaboration, training, and troubleshooting by visually demonstrating tasks. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers emphasize the importance of real-time chat for efficient communication and quick resolution of issues during remote support sessions. 81% of reviewers rated this feature as important or highly important.