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Table of Contents

Top Rated Remote Support Software with Remote Access/Control in 2026

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: April 2026

Remote access/control allows technicians to troubleshoot, diagnose, and resolve issues from any location, saving time and reducing the need for travel. It supports multiple devices, enhances security, and facilitates efficient remote collaboration and training. Our reviewers in remote support software rated this feature as highly important.

10 Best Remote Support Software with Remote Access/Control

Product

User rating

Starting price

How we picked the 10 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Support software category. They also needed to have sufficient reviews about remote access/control, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for remote access/control, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 10 best products

ISL Light

Reviews Sentiment

1-2(1)

3-4(187)

5(591)

Key Features

Access Controls/Permissions4.5

Real-Time Notifications --

User insights about the remote access/control feature

Users find ISL Light's remote access/control easy to use, reliable, and efficient. They appreciate its simplicity, fast connections, and support for multi-monitor configurations. Reviewers also value its unattended access feature and the ability to manage multiple client devices, making remote support and troubleshooting more effective.

See related user reviews

“This is the primary use for us. ISL is really robust. The ability to install the Always On application from within ISL Light is perfect for less capable customers and for occasions where reboots are required or network connectivity is intermittent. The ability to manage all of our client devices into groups with alias' for each device is excellent. Connections are rapid and the quality is good. There are some really helpful features like the pointing device, monitor switching, video session recording, chat facility. I use most of these consistently throughout the day and have experience very few problems. Accessing Macs is bit more difficult but still doable.”

Parry D.

IT Consultant

“I can remote into our employees' machines to setup programs while maintaining the Admin/User rights on the machines. Being spread across the country, remote session is critical!”

Paula G.

Human Resources Manager

Starting price

34.90other /
per month

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Pros and Cons based on 779 verified reviews

Easy and quick deployment

Reliable customer support

Screen display issues

See pros and cons details

Splashtop

Reviews Sentiment

1-2(12)

3-4(140)

5(578)

Key Features

Access Controls/Permissions4.7

Real-Time Notifications4.3

User insights about the remote access/control feature

Users report that Splashtop's remote access/control is highly reliable and easy to use. They appreciate its fast connections, secure access, and the ability to support multiple devices, including Windows, Mac, and mobile devices. Reviewers also value its integration with RMM tools and its effectiveness in providing remote support and troubleshooting.

See related user reviews

“I have one main computer that has my software and data on it that I need to access daily. Splashtop allows me with the click of one button to be in front of that main computer. Log in is fast, there is no hesitation between actions on the remote computer and the screen I am seeing (as I have seen with RemotePC). There are many options to make the screen bigger and resolution clearer. ”

Anita P.

Owner

“Using remote access/control is made really simple by Splashtop with quick deployment of the streamer to all systems in our organisation and a single client to connect to them all. ”

Anthony R.

IT Manager

Starting price

6flat rate /
per month

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Pros and Cons based on 730 verified reviews

Reliable support services

Simple setup process

Convenient remote access

Effortless deployment

Occasional connection lag

Inconsistent issue resolution

Frequent connection issues

See pros and cons details

BeyondTrust Remote Support

Reviews Sentiment

1-2(19)

3-4(654)

5(1,336)

Key Features

Access Controls/Permissions4.6

Real-Time Notifications4.6

User insights about the remote access/control feature

Reviewers highlight BeyondTrust Remote Support's remote access/control as essential for IT troubleshooting and support. They find it easy to use, secure, and reliable, with features like screen sharing, file transfer, and administrative privileges. Users appreciate its ability to support multiple devices and its seamless integration with various systems.

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“It affords me to assist my client remotely. Also I can transfer files from my local machine to the PC I am currently working with. I can connect to their PC directly to fix any problem they might have with their Compture Software.”

Adebayo A.

Executive Protection/Safety Officer

“This software is great! It allows us to connect to any remote users seamlessly and provide support for customers and employees that are having issues with their systems. ”

David H.

Senior System Analyst

Starting price

1995 /
per month

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Pros and Cons based on 2,009 verified reviews

Efficient remote support

Effective IT support

Convenient remote assistance

Quick problem solving

Reliable tech support

Slow connection speed

High pricing concerns

Complicated user connection

Frequent connectivity issues

See pros and cons details

ConnectWise ScreenConnect

Reviews Sentiment

1-2(18)

3-4(487)

5(1,390)

Key Features

Access Controls/Permissions4.4

Real-Time Notifications

User insights about the remote access/control feature

Reviewers indicate ConnectWise ScreenConnect's remote access/control is highly effective for IT support and troubleshooting. They appreciate its ease of use, reliability, and fast connections. Users value its support for multiple devices, secure access, and the ability to manage and control client systems efficiently.

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“Our primary reason for installing Connectwise is for remote technical support of desktops and servers. Without the remote access and control we would not be using this product. One of the key features over other third party products is that ConnectWise allows the remote technician to respond to UAC controls where other products require local users to respond.”

Robert R.

Systems Administrator

“Remote access being it's primary role, it does this very well. We transitioned from LogMeIn and Control is easier to use, more reliable, and handles credentials much more smoothly.”

Dan S.

Founder, CEO

Starting price

30flat rate /
per month

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Pros and Cons based on 1,895 verified reviews

Simple and scalable deployment

Efficient file transfer capabilities

Versatile remote access

Comprehensive integration options

Affordable remote access solution

Inadequate user logging

Frequent and problematic updates

Complex security controls

Screen monitoring limitations

Cumbersome navigation and switching

See pros and cons details

Freshdesk

Reviews Sentiment

1-2(49)

3-4(1,350)

5(2,010)

Key Features

Access Controls/Permissions4.4

Real-Time Notifications4.6

User insights about the remote access/control feature

Reviewers highlight Freshdesk's remote access/control as valuable for providing customer support and troubleshooting. They appreciate its ease of use, ability to manage tickets remotely, and the integration with other support tools. Users find it helpful for accessing customer devices and resolving issues efficiently.

See related user reviews

“Freshdesk's remote access and control feature is very helpful for our team to access and manage customer support tickets and respond to customer inquiries remotely, this feature allows us to provide customer support and resolve issues even when we are not in the office.”

Ahmed A.

Founder, Biomedical Engineer & Data Scientist

“Freshdesk's "Remote Access and Control" feature allows agents to take control of customer computers remotely to resolve support issues faster and more efficiently. This feature also provides real-time support and reduces customer downtime by quickly resolving technical issues. In addition, with this feature, agents can resolve customer issues without the need for additional assistance, which can reduce support costs for businesses. Finally, remote access and control can help companies deliver superior support by providing an exceptional customer experience.”

Joseph C.

CEO

Starting price

19per user /
per month

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Pros and Cons based on 3,409 verified reviews

Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details

Webex Suite

Reviews Sentiment

1-2(132)

3-4(3,249)

5(4,015)

Key Features

Access Controls/Permissions4.4

Real-Time Notifications4.6

User insights about the remote access/control feature

Users find Webex Suite's remote access/control essential for collaboration and support. They appreciate its ease of use, secure connections, and the ability to control another user's computer during meetings. Reviewers value its effectiveness for remote troubleshooting, training, and maintaining productivity in a remote work environment.

See related user reviews

“You can also collaborate during a cisco webex session, the other party can take control of your screen. it is real time and especially for a support analyst like myself, its one great tool i use to assist users resolve their issues without meeting them physically.”

Hamzat O.

Application Support Analyst

“I like that Webex's Remote Access/Control feature makes it easy to collaborate with colleagues and clients in different locations. It offers a secure connection so that sensitive information can be safely shared and accessed. Additionally, this feature allows the user to control another user's computer, which is great for providing tech support and IT assistance.”

Devendra K.

Manager

Starting price

25per user /
per month

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Pros and Cons based on 7,396 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

TeamViewer Remote

Reviews Sentiment

1-2(88)

3-4(3,635)

5(7,897)

Key Features

Access Controls/Permissions4.5

Real-Time Notifications3.9

User insights about the remote access/control feature

Reviewers praise TeamViewer Remote's remote access/control for its ease of use, reliability, and security. They find it invaluable for providing remote support, accessing files, and managing systems from anywhere. Users appreciate its fast connections, intuitive interface, and the ability to work across various devices and operating systems.

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“This is the feature that brought me to use Teamviewer, also the outstanding feature that gave Teamviewer its name. Through the use of Teamviewer, I can support and guide other users remotely quickly, conveniently, easily explain and handle problems on another computer. Also I can work on multiple computers at the same time, computer at home and computer at work.”

Anny N.

translator

“ TeamViewer allows you to remotely access the desktop of your computers and servers and control them from anywhere with a 3G or better internet connection.”

Marco E.

Consultor Taxies

Starting price

24.90flat rate /
per month

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Pros and Cons based on 11,620 verified reviews

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Slack

Reviews Sentiment

1-2(175)

3-4(6,601)

5(17,270)

Key Features

Access Controls/Permissions4.5

Real-Time Notifications4.7

User insights about the remote access/control feature

Users report that Slack's remote access/control is helpful for collaboration and support. They appreciate its ease of use, real-time communication, and the ability to access the platform from multiple devices. Reviewers find it useful for screen sharing, remote control during meetings, and staying connected with team members while working remotely.

See related user reviews

“Remote access in Slack enables flexible, collaborative work from anywhere, ensuring efficient communication, productivity, and seamless integration with remote tools for distributed teams.”

Kim B.

Content Moderator

“Remote access control feature allows you to access the end points in an easy and convenient way so that we can perform the tasks in an efficient way and can get our work done.”

Ganesh S.

Associate consultant

Starting price

8.75per user /
per month

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Pros and Cons based on 24,046 verified reviews

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

RemotePC

Reviews Sentiment

1-2(18)

3-4(105)

5(460)

Key Features

Access Controls/Permissions4.6

Real-Time Notifications4.4

User insights about the remote access/control feature

Users appreciate RemotePC's remote access/control for its ease of use, reliability, and affordability. They find it simple to set up and use, with fast and stable connections. Reviewers value its multi-monitor support, remote printing, and the ability to access and control computers from anywhere, enhancing productivity and flexibility.

See related user reviews

“I made several trips each year from Tennessee to Texas to visit family. RemotePC allowed me to continue working from my laptop during the trip with access to my desktop at home. This meant I didn't miss any work for clients and I always had access to everything stored on my desktop.”

Honey W.

Owner

“We liked it because it offers convenience, flexibility, and efficiency. It allows us to access our office computers from anywhere, and it has allowed the team to collaborate in real-time, enhancing productivity at a 100% and reducing downtime.”

Rubert V.

Global Business Development Manager

Starting price

29.50flat rate /
per year

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Pros and Cons based on 583 verified reviews

Remote office access

Quick and easy installation

Inconsistent connection speed

See pros and cons details

GoToMyPC

Reviews Sentiment

1-2(5)

3-4(76)

5(505)

Key Features

Access Controls/Permissions

Real-Time Notifications

User insights about the remote access/control feature

Reviewers indicate GoToMyPC's remote access/control is invaluable for working from anywhere, including home, vacation, or even in the car. They find it easy to set up and use, with reliable and fast connections. Users appreciate the ability to access files, applications, and even print remotely, which enhances productivity and flexibility.

See related user reviews

“I live an hour away from the office. I am able to access my work station from home allowing me to post insurance checks to patient accounts, see my schedule, and print claims as if i were at work ”

Lisa V.

Dental assistant

“GoToMyPc makes my work day more efficient, as it allows me to perform all of the tasks, access all of the files, and even print at my law office -- but can I do it from home (or on vacation, or from anywhere in the world). When you connect to your office via GoToMyPc, your home computer is transformed into the screen that you see when sitting at your office desk. It's as if you are sitting in your office, while you are actually sitting at home or on a laptop -- at any time, day or night. It's invaluable to me... if I have to get home, but haven't finished my work, I can finish from home via GoToMyPC. Invaluable to me.”

Shawn R.

attorney

Starting price

35other /
per month

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Pros and Cons based on 586 verified reviews

Work flexibility while traveling

Seamless desktop access

Reliable and secure access

Remote office connectivity

Effective remote work solution

Dependence on host computer

Slow connection speeds

Challenges with multiple screens

High pricing concerns

Problems with issue resolution

See pros and cons details

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Access Controls/Permissions: Reviewers appreciate secure access control and customizable permissions, ensuring only authorized users can access sensitive information. 89% of reviewers rated this feature as important or highly important.
Real-Time Notifications: Users highlight the importance of real-time notifications for staying informed about updates, issues, and critical alerts, enhancing responsiveness. 88% of reviewers rated this feature as important or highly important.
Unattended Access: Reviewers find unattended access crucial for performing maintenance and troubleshooting on remote devices without needing user intervention. 88% of reviewers rated this feature as important or highly important.
Screen Sharing: Users value screen sharing for its ability to facilitate remote collaboration, training, and troubleshooting by visually demonstrating tasks. 85% of reviewers rated this feature as important or highly important.
Chat/Messaging: Reviewers emphasize the importance of real-time chat for efficient communication and quick resolution of issues during remote support sessions. 81% of reviewers rated this feature as important or highly important.

Top Rated Remote Support Software with Remote Access/Control in 2026

10 Best Remote Support Software with Remote Access/Control

How we picked the 10 top rated products

Details for the 10 best products

ISL Light

Splashtop

BeyondTrust Remote Support

ConnectWise ScreenConnect

Freshdesk

Webex Suite

TeamViewer Remote

Slack

RemotePC

GoToMyPC

Other Top Rated Remote Support Software with Remote Access/Control in 2026

JumpCloud Directory Platform

Zoho Assist

ManageEngine Remote Access Plus

Atera

NinjaOne

InvGate Service Management

FixMe.IT

Splashtop

dualmon

ISL Light

Thinfinity Remote Workspace

SuperOps

AirDroid Business

XE aR

pcvisit

HelpWire

Upscope

Remotely

RemotePC

Secure Remote Worker

ScreenConnect

RemoteCall

TeamViewer ONE

TSPlus

SysTrack

Key features for Remote Support software