ToucanTech Reviews

It's easy to love a great product, it's easier to love ToucanTech because in addition to the amazing product, they offer a second to none service. The team at ToucanTech met us every time we had a question, an issue, or simply wanted to discuss improvements to the platform.

There is really nothing that we do not like about the service or the product which is why we were one of the first international schools to jump on board and continue to be a loyal customer.

The online alumni community is very impactful, the news stories create a real feeling of community and there are many features such as Clubs, Events, Support Us, Forum, etc. which can be developed over time. I also like the fact that when you capture new members they update their contact details straight into the database. The software is very user friendly and is a pleasure to work with.

I don't think there is anything I don't like about the software. The company is constantly reviewing and upgrading features and software and respond to customer feedback where appropriate. I am still learning to use the fundraising software and I think it would be great to have some webinars on the fundraising side of the database as well as how to create clubs, etc.

Fairly easy to use, reporting features, directory features

Form functionality limited, limited design option especially for the newsletter, not enough CRM features

My two favourite things about TT are: 1. it's intuitive: you can work out what you need to do, ease of use, common sense approach 2. the online community accessible to our network is part of the package, not an add-on

I think the app should be included with the annual fee, not as an optional add-on.

Toucan Tech is very user friendly and has been designed with School use in mind - which is fantastic! Data entry is straight forward. Emails can be designed by template or you can create your own and the fundraising function is superb.

We have not found too many complications. It can be frustrating having to enter the same address multiple times when adding details of a family.

The best thing about this software is the front page it gives and the ease of use for both administrators and members. It's super easy!

Sometimes there is not enough information about processes or how to change things, but a quick message to the Helpdesk normally resolves everything.

I find the ToucanTech system to be very easy to use compared to previous databases. It was a fairly easy transition of moving our data across – the data team are very knowledgeable and helpful. I enjoy using the system!

The system can run slowly at times. I have had different features not work at times but the team always look into it and resolve the issue.

Easy to use and personalise, great customer support.

Currently only accepts small image size uploads, but feedback has been noted by Support Team.

Our alums love learning about the university/industry/geographic Hubs they can join to connect them with other alumni. They are always keen to learn how they can use the platform to network. The Resources section, with digitized yearbooks, is also very popular, as are the Photo Galleries. It was very easy to migrate our data at the beginning.

There are many features that I forget to use, but ToucanTech sends out newsletters with examples from other schools that are always so useful.

The overall SaaS solution is helpful in tht all new features automatically show up without any delay or work on our side. Donation and now membership management are the two most critical aspects of what we use Toucan for. Our communications strategy is also well enabled by toucan. Their support is second to none. Always responsive, helpful and ready to support Occasionally a design expert comes to us to show how they could help make things look even better.

Toucan could have more payment integration to enable less costly payment methods like direct debit or bank transfers. Being able to mass update fields and custom fields would help remove administrative burdern. In general they are able to take on feedback and look to build into the platform what we need.

I find the product design quite intuitive and the support offered by TT fantastic.

Sometimes I confuse myself when I'm trying to filter the data!

ToucanTech is an incredibly user friendly piece of software and it's very easy to build the online portal. The features we use the most are the mass email function, the events page, the online shop and the news section. Recently we've launched a second online portal for a different section of our community that can all be managed from the same database.

There isn't a feature of Toucan that I would say I like the least. We were early customers of ToucanTech and the features and functionality that have been developed since we first used the software have only improved what was already a very good product.

Easy to use Links to SIMS so makes downloads easy FUN for our end users If you see improvements they really will listen! Additional Services they provide e.g. Report on how your network is performing making it easy to feedback to your school They have a network where you can link in with other people using the software to share ideas/experiences

No cons were added to this review

The design hub is extensive so you can really personalise your network, however at the same time, it is straightforward to learn and implement and helps to create a professional looking site. I particularly like the customisable layout of the homepage and the types of menus you can select. The recent update allowing drop-down menus is also beneficial in creating a more user-friendly network. Lastly, the content editor is simple and allows for excellent article-creation in no time at all!

I feel there is further scope to boost engagement, such as enhanced capabilities to 'like', 'comment' and 'share' other users' content. There are often small bugs or technical errors when using the 'advanced filters' to organise records for emails etc.

Ability to create and email excellent digital newsletters to membership

Data issues. We import via Wonde from our school database, but there is a need to amend the data and add in missing fields.

It is aesthetically pleasing and easy to navigate with clear and simple titles. The team are often improving the software and listen to the end users requirements. The 'Dashboard' gives and instant picture of activity within the alumni community and the statistics provided are clear and concise.

I would like a spell check built into the system.

Not only does the software offer a secure space for our members to communicate but it provides a central database to pool all our contacts with all the relevant data protocols in place. It is easy to use with a handy dashboard in the ‘back office’ for an instant snapshot of activity and engagement.

The software has developed as Toucan Tech have addressed the needs and requests of their clients so our site has grown with the software and if anything we have had to keep up!

The human touch that is behind the company. From the sales representatives to the support team, everyone treats you with utmost care and attention, providing exceptional customer service. The product itself is very easy to use, you can customize and personalize the site so that it matches your needs. After much research I decided to go for Toucan Tech and I couldn't be any happier.

There are no cons that stand out. There is a learning curve to learn how to use the product to its full potential but the tutorials and guides their support team provides are very useful.

All the functionality we are after is currently available and ToucanTech are always happy to listen to our feedback and consider ideas for future developments. It is so intuitive for both the administrators and users.

A few technical things need to be sorted from time to time but importantly, always sorted!

Central records for all contacts with individuals and ability to see messages read and acted upon. Newsletter functionality.

Hadn't used a system like this before, so had to spend a little time thinking about the structure and content, but once familiar was easy to use.

The absolutely best part of Toucan Tech is their responsive support and development team. Whenever there have been issues, the team has responded rapidly and with a determined goal of resolving any problems.

The software is at time clunky and the user experience is not always the best possible, but with little tweaks these can be improved.

It is very customisable, simple to navigate and has provided us with the ability to better engage our alumni. The business directory and groups functions are excellent.

No ability to create or upload a searchable file.

The integration between database, email communications and a community website where our members can reconnect with one another.

Generally the system is pretty intuitive and very easy to use, the only section I find a little tricky is reporting but this will be because I don't use it often enough to be familiar with it.

The ToucanTech system has been a great help to join all areas of our team together. It means that instead of having to use multiple different providers for our emails, fundraising, events and community records we can have it all in once place with all our donations, records, emails and events all connected together in one place - so we get a full view of our whole community

None - This system has been a huge improvement for our team from our previous product

Easy, colourful use of searches, easy to move around the database. Safe for members to sign up

I can't think of any negatives at the moment