ToucanTech Reviews

As a database driven alumni platform, ToucanTech enables us to link to and connect countless records to grow the engagement of our association. It is reliable and its myriad functions - which you need to find out about and leverage - are useful and helpful

Report-writing can be tricky and not all fields are able to be selected. Sometimes the Toucan server can be slow to respond

Never stands still and happy to incorporate ideas from users.

It can be complicated to achieve what you want the system to do.

The intuitive ease of use, the slick layout and constant updating ToucanTech are prepared to do and if you have an idea of how things could perform better they try to work it into the next upgrades which happen really quickly. I like the amount of flexibility we have free of charge with website design, and not having to pay for every little thing which is so annoying with other companies. Very forward thinking and refreshing company to work with.

The photo gallery portal is a little outdated, both aesthetically and un-user friendly - reordering photos is time consuming and dated.

Intuitive operating system integrating all the key functions of a database and external comms platform designed specifically for use in a development and alumni relations setting.

Automatic upgrades, particularly affecting page format

The ToucanTech system has been a great help to join all areas of our team together. It means that instead of having to use multiple different providers for our emails, fundraising, events and community records we can have it all in once place with all our donations, records, emails and events all connected together in one place - so we get a full view of our whole community

None - This system has been a huge improvement for our team from our previous product

Ability to be operated remotely, so that central office not required. Ability of membership to contribute to aspects of the website. Different levels of access as required. Ease of integration with previous database.

Nothing personally, but am not involved with all its function areas.

The customer service provided by Toucan Tech is exceptional! Also, ` like that they are trying to intergrate CRM function with Fundraising.

I feel it could be a little more user friendly- but maybe that is just my lack of technological abililty!

Intuitive, engaging, connected and modern

Integration remains a problem. This is a universal issue when one migrates data from other systems into a new one. Constituent codes and lables remain 'dirty'.

I find the product design quite intuitive and the support offered by TT fantastic.

Sometimes I confuse myself when I'm trying to filter the data!

Managing data. Setting up fundraising campaigns. Communication with database.

As with any software, human error can come into play.

The product is easy to use and extremely functional

Very little, AS and when we have asked for additional functions to be added they have been.

The ability to build newsletters within the software, the business directory and the ability for alumni to be in touch with each other safely and without sharing contact information.

Some things were buggy when they came on line, so my least favourite thing is needing to iron out the wrinkles.

Usability, customer service excellence in their support offering, intuitive software, wonderful interface, record management, just a fantastic partner to work with!

Really can't think of anything; genuinely! I really enjoy the user experience. Which is why we renew our contract year after year!

I'm still a beginner user but Toucan Tech has been easy to use and seems to fulfil our needs in terms of alumni management, with the added bonus of allowing us to track future fundraising initiatives. It has features that allow us to engage with our constituents in a meaningful way on different levels. Their support staff are also responsive and helpful, even anticipating our needs by providing clarity on any issue we might have (despite the different time zones we're in too).

Haven't found one yet. Nothing to say here but it won't seem to let me proceed unless I fill up more space!

The platform looks very professional and easy to navigate to our users. I love seeing the pictures of everyone and what they are up to. It is easy to operate as an admin and service is always provided.

In a time when independent schools are struggling due to the pandemic this platform may seem expensive. And it is, if you don't do anything with it. If you use its full functionality it is not and they have created discount plans that help a lot.

The fact that it is an interactive database with a backroom that can be administratively controlled

No Cons at this stage. For the most part happy

Easy to use great customer service. Weekly updates from TT

We do not use some of the many features as yet but know they are there as and when we need to eg fundraising

I like how easy the software is to use. It is visually appealing, easy to use and the customer service is amazing. I have the best project manager [SENSITIVE CONTENT HIDDEN], who is always there to help and responds usually on the same day I write to her. The Support website is really useful, with clear guides on how to use elements of the tool. Our Alumni are really excited about using the platform!

So far I have not noticed anything major that I would change. One thing that is not ideal is when someone registers, you have to approve them first, before they can make a donation. This could stop someone from making a donation, but on the other hand, it is important to approve the people to the platform.

Easy to use, fantastic customer service.

I don't dislike anything about the software.

The platform is extremely easy to use and navigate. If you are stuck, then the service team are always willing to help, either over the phone, a webinar or travel up in person. Truly outstanding service.

No cons were added to this review

1. Amazing team, genuinely helpful and interested in our project 2. Great support, Australian contact, awesome resource library 3. Flexible, adaptable software that suited our needs 4. Australian-based data centres

ToucanTech was really easy to use, there was nothing I disliked about the experience.

It's easy to use, and can be self taught

Email template design is not that easy, leading to frustration

Easy to use, not too expensive, good support and training, dual language capability.

Nothing. We're happy with it completely.

The most important feature s the software itself but this needs to be backed up by the ToucanTech team. The software is very flexible and the support we have received is excellent.

Only the fact that all change is initially difficult to handle. Thankfully the ToucanTech team have helped tremendously with the transition.

It facilitates what we are trying to achieve with fundraising and engagement

Integration worked well but took a long time. I think presentationally the site could be crisper and sharper