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Speech Analytics Software with Audio Capture (2026)

Last updated: February 2026

Why is audio capture important for speech analytics software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Audio capture allows speech analytics software to accurately record conversations, analyze tone and pace, improve training, enhance customer interactions, and provide detailed insights into communication effectiveness. Of the 70 reviewers who rated audio capture, 97% rated this feature as important or highly important.

Key features of speech analytics software based on insights from 419 verified reviews

  • Automatic Transcription: Reviewers value automatic transcription for saving time, enhancing productivity, and allowing quick reference with high accuracy. 98% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers find call recording essential for accurate analysis, easy reference, and sharing key points with others. 97% of reviewers rated this feature as important or highly important.
  • Reporting & Statistics: Reviewers highlight reporting and statistics for providing insights into performance, aiding coaching, and tracking progress efficiently. 96% of reviewers rated this feature as important or highly important.
  • Speech-to-Text Analysis: Users note speech-to-text analysis for its accuracy, time-saving summaries, and valuable feedback for improving conversations. 92% of reviewers rated this feature as important or highly important.
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44 software options

3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

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CallAI

AI-based call analysis platform

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Transkriptor logo

AI-enabled solution to transcribe audio & video into text

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Transkriptor is an online transcription software that helps small to large businesses convert audio and video into text using artificial intelligence (AI) technology.

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Rilla logo

Cloud-based speech analytics software

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Rillavoice is a cloud-based speech analytics software for the home improvement industry. It uses AI to automatically transcribe, analyze, and give users feedback to improve their close rates and help their sales managers save dozens of hours every month.

The AI provides insights to help reps talk better, follow the sales processes to increase the close rate, and provide tangible content on how top sellers at the company are overcoming obstacles.

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Talkatoo logo

Speech recognition and dictation software

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Talkatoo is a speech recognition and dictation software that helps veterinary organizations utilize speech-to-text technology to capture chart notes on a centralized platform. It provides a built-in medical dictionary, which lets medical professionals dictate terms, such as eosinophilia, hypothermia, intubation, and more.

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Comprehensive performance software for contact centers

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Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.

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CTM logo

Cloud-based call tracking and contact center solution

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CTM is marketing attribution, conversation intelligence, and contact center solution. Capture the full customer journey across teams. Track all of your conversations across calls, texts, form fills, and chats in one platform.

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Conversation intelligence software for business teams.

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Gain valuable insights into field activities at scale using our advanced conversational intelligence platform and supercharge your sales team's performance.

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Leexi logo

AI-enabled conversational intelligence platform

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Leexi is a cloud-based conversational intelligence platform that helps businesses analyze, summarize, and transcribe audio and video calls. With its AI-powered meeting summary and automated note-taking features, it enables teams to optimize sales, telephony, and video conferencing operations.

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MaxContact logo

AI-powered customer engagement platform

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MaxContact is the AI-powered customer engagement platform that turns conversations into revenue. Our advanced, omnichannel features enhanced with powerful AI capabilities help businesses connect smarter, convert more, and scale efficiently - delivering proven results.

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Artificial intelligence (AI) & machine learning (ML) tool

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Appen is the global leader in AI training data. We power AI innovation, building a future driven by cutting-edge advancements in smart technology. Most of today’s interactions between consumers and AI are supported by Appen.

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AI-Enhanced Clinical Automation

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AI-Enhanced Clinical Automation with Enterprise-Level Compliance.

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Sunoh.ai is a healthcare management solution with AI-powered ambient listening technology that translates patient-provider conversations into accurate clinical documentation. With Sunoh.ai taking care of documentation, providers can focus on patient care.

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Samu logo

Sales coaching software

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Samu is a sales coaching software that helps businesses gain insights into sales calls and identify the potential of sales representatives through recording and analysis of sales calls. Samu allows stakeholders to record, transcribe, and analyze sales meetings and utilize AI-enabled tools to let sales managers identify which meetings to focus on when coaching.

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CallFinder logo

Speech analytics tool for small to midsize businesses

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CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment and emotion detection.

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Snowfly is an employee engagement and gamification software designed to help businesses measure the performance of employees and engage them through incentives and rewards. It enables organizations to create, implement, and manage recognition programs to improve employee experience (EX) and satisfaction.

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Quality matters

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Etech QEval is a centralized solution ensuring that customers are treated with equal importance and the contact center has consistent and high CSAT.

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Gryphon ONE logo

Intelligent Contact Compliance

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The Gryphon ONE platform empowers marketing, customer service, and sales organizations to deliver meaningful revenue growth, enhanced customer experience, and essential risk mitigation by seamlessly balancing regulatory compliance and business-specific objectives throughout every interaction.

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Make Contact. Do Business.

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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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VoiceAnalytics logo

Gain insights out of all your customer interactions

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By processing 100% of customer interactions, VoiceAnalytics automatically provides objective, consistent, and valuable insights and information about each conversation, revealing opportunities to improve customer experience and agent performance in contact centers.

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CRM, Auto Call, AI Dialer, Call Center Software.

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Experience streamlined growth with Z-CRM, your AI-enhanced, cloud-based CRM and call center solution. Boost efficiency, automate communication, and personalize to fit your brand, all while keeping data secure and operations scalable. Welcome to round-the-clock productivity.

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CallMiner Eureka logo

Global leader in conversation intelligence to improve CX

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CallMiner delivers the industry’s most comprehensive, AI-powered conversation intelligence platform to analyze omnichannel customer interactions – including calls, chats, emails, surveys and more – at scale to improve operational efficiency and customer experience.

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OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

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Google Cloud Speech-to-Text logo

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Google Cloud Speech-to-Text enables users to convert audio into text so they can work faster and more efficiently.

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