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Speech Analytics Software with Automatic Transcription (2026)

Last updated: February 2026

Why is automatic transcription important for speech analytics software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Automatic transcription converts spoken words into text, saving time and enhancing productivity. It allows for quick reference, accurate documentation, and better focus during meetings by eliminating the need for manual note-taking. Of the 131 reviewers who rated automatic transcription, 98% rated this feature as important or highly important.

Key features of speech analytics software based on insights from 419 verified reviews

Audio Capture: Users appreciate audio capture for its clarity, ability to record from a distance, and importance in training and accountability. 97% of reviewers rated this feature as important or highly important.
Call Recording: Reviewers find call recording essential for accurate analysis, easy reference, and sharing key points with others. 97% of reviewers rated this feature as important or highly important.
Reporting & Statistics: Reviewers highlight reporting and statistics for providing insights into performance, aiding coaching, and tracking progress efficiently. 96% of reviewers rated this feature as important or highly important.
Speech-to-Text Analysis: Users note speech-to-text analysis for its accuracy, time-saving summaries, and valuable feedback for improving conversations. 92% of reviewers rated this feature as important or highly important.