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BigTime Logo

BigTime

Time, billing, expense, payment, and project mgmt software

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BigTime Reviews - Page 5

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635 reviews

Recommended

DT
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Denise T.

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The customer support at Big Time in my opinion is superb. Live Chat offers quick easy access.

Reviewed 6 years ago
Pros

The software offers a great way to keep track of employee projects and PTO time. The reporting feature is extremely helpful in pulling quick data, such as hours worked in a specific range or remaining hours for a project/PTO. Training employees on the software is quick and clean because the software is comprehensible.

Cons

We've struggled with some intricacies that we've asked if modifications can be made. The response was if an area of the software is changed it affects all clients of BT. One example involves invoicing. It is confusing to us why hours entered by an employee are available to invoice even if the hours have not been approved. We have a few admins, so there are different admins approving hours and invoicing.

Vendor response

Hi Ms. Denise, You asked and we responded! As of our release last week we now have an advanced filter which allows you to only see time that has been approved in your WIP. Let me know if you would like some additional information. Best, Brea Customer Success

DS
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Doris S.

Design, 1-10 employees

Used daily for 6-12 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Time Keeping/Project Management

Reviewed 5 years ago

This all is one software works perfect for our small office. Staff learned to use the software in one training and they've had no problems. BigTime is definitely a timesaver for our office.

Pros

Having an easy to use software for both timekeeping and project management is a huge timesaver. Being able to review/approve timesheets, as well as keep track of task completion proved to be exactly what the project managers needed.

Cons

Need the ability to customize invoices more than allowed.

Vendor response

Doris, Thanks so much for posting this review and letting us know your thoughts on BigTime. We could not be happier that the software is saving you time and money and is working as a major solution for your firm - these are things that are truly music to our ears. :) Regarding the ability to customize your invoices more, we've just released some new features that allow for even more customization for your invoices - you can read more about it here: https://www.bigtime.net/blog/bigtime-august-2018-release/ We hope this helps! Please let us know if you have any more questions. The BigTime Customer Success Team