AdvancedMD EHR Pricing Plan & Cost Guide

AdvancedMD EHR

Electronic Health Record (EHR & EMR) software

3.65/5 (406 reviews)

AdvancedMD EHR Pricing

Pricing model: Subscription

Pricing information is available on inquiry.

Competitors Pricing

TheraNest

Starting from: 39.00/month
Pricing model: Free, Subscription
Free Trial: Available

WebPT

Starting from: 59.00
Pricing model: Open Source

Curve Dental

Pricing model: Subscription

AdvancedMD EHR Pricing Reviews

Pros

  • I love the ease of use of how quickly we can train doctors and office staff. I also have always been impressed with the support that I always receive from Advancedmd from every department.angela b.Read the full review
  • I also love that the product development team is always working on ways to improve the system and is great when it comes to listening to the every-day users.Natalie H.Read the full review
  • They have many videos and their tech support is pretty good. They do not outsource support which was important in choosing this software.Linda W.Read the full review

Cons

  • I continue to be charged monthly for a very expensive service I can not access. The unprofessional operation of such a large company is surprising and unethical.Susan W.Read the full review
  • It integrated so poorly that we had to go with another EHR which was bad because our EHR was great-the only reason we left was because of this product from Advanced MD.Dawn L.Read the full review
  • Patients cancelling appointments when they receive reminders and not being able to reschedule. This featurescannot be cancelled unless I cancel appointment reminders.Alejandra S.Read the full review
74%
recommended this to a friend or a colleague

25 reviewers had the following to say about AdvancedMD EHR's pricing:

Ginger H.

The people who work at Advancedmd are Amazing they go above and beyond.

Used daily for 6-12 months
Reviewed 2017-05-25
Review Source: Capterra

The Price ...

Pros
Its customization is what makes it so unique and the value for the money is what makes this program so great. So glad we switched to Advancedmd.

Cons
Having to learn how to build the templates myself was a little difficult at first, so if your not technical I could see how this would get a little overwhelming. My trainer helped alot but you do have to watch the videos several times.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amanda J.

Customizable; reasonably priced!

Used daily for less than 6 months
Reviewed 2017-02-06
Review Source: Software Advice

This system is very customizable and reasonably priced! They were willing to work with us to fit our grant-funded budget.

Pros
Patient Portal Customized templates Cost.

Cons
Not specific to public health No immunization inventory module.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Stacey H.

works well for private practice

Used daily for 1-2 years
Reviewed 2018-07-24
Review Source: Software Advice

I run a small private practice and appreciate the support and flexibility with AMD. My billing is done through the system and works seamlessly. If I have a question, support is available and timely.

Pros
Billing is done for me, great customer support, easy to learn and use. Easily customization to your specific needs.

Cons
the monthly price can get costly at times, but still a good value for all the functions you receive.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Amrendra K.

Good and Bad

Reviewed 2014-06-05
Review Source: Software Advice

Pros
The product is cheap. You talk to live person every time you call customer service. Can build templates with ease.

Cons
This product has a lot of bugs and is not stable. It freezes a lot. It is not compatible with Dragon dictation software. The dashboard that is supposed to show the business performance analysis does not work. There are a lot of issues with Practice Management software. It automatically posts the charges incorrectly every single time by splitting the payments. I called tech support many times; they can not fix it. I have a lot of issues with training; they rush you through the free training hours which is not enough.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Andrew W.

Insight is Great

Used daily for 2+ years
Reviewed 2017-04-20
Review Source: Software Advice

Overall we have had great a great experience with AdvancedMD. The addition of insight has been a game changer, it should be included in the price however

Pros
Advanced Insight has given us the ability to really customize our reporting and no longer be stuck with canned reports. We now literally have access to every bit of data in the system. We can accommodate our clients obscure report requirements with relative ease now.

Cons
Price, the fact that Insight is an additional cost is disappointing. We have a large number of keys and paying for insight per physician is costly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Michele B.

Was quite impressed with your system!

Reviewed 2017-11-14
Review Source: Software Advice

Pros
Can alleviate a lot of time consuming issues in an office environment. It's like a secretary having her own personal secretary!

Cons
The price. It's is expensive for a small business just starting out. Too bad you can't charge a business at different levels.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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David R.

Mo' Money, Mo' Problems.

Used daily for less than 6 months
Reviewed 2016-12-21
Review Source: Software Advice

The PM software works as expected. We have saved about 35 work hours/week using AdvancedMD over our previous billing system. We hit so many bumps while working with the implementation team. They had a set script and any deviation led to multiple challenges. It took weeks to get questions answered. They didn't appear to take notes in meetings or put the follow-up actions on a to-do list. Despite what had been worked out with the sales team, the implementation team was unaware of our specific contract details. Hopefully, they've gotten the training or support they needed. We appealed to leadership in the sales department to get expert help, and to AdvancedMD's credit they recognized the problem and connected us with a fantastic person. PM Implementation took months longer than "normal" according to the schedule they provided us, and EHR implementation is ongoing a year after we signed the contract. I believe our implementation will succeed, however pyrrhic. It's been rough. I've fallen in love with paper in a way I couldn't have imagined twelve months ago.

Pros
I like the pricing options- many companies will not offer per claim pricing. Chrome support is slowly taking shape.

Cons
Software ostensibly supports flexible workflows, but in practice, each adjustment results in a spiraling accumulation of epicycle-esque inefficiencies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Stephanie L.

Advanced MD EHR review

Used daily for less than 6 months
Reviewed 2017-05-25
Review Source: Capterra

This software saved our practice time when it came to filling out paperwork because it was all electronically done. I liked the software program overall despite the price. I would recommend this software program if asked to.

Pros
I liked that the EHR was simple easy and quick to use. I liked that the EHR customer service was nice friendly and available whenever I needed them. I liked that my EHR implementation specialist and pm implementation specialist were readily available when needed. This software saved our practice time and was fast and didn't take too long to figure out. I liked that this software program logged you out automatically after a set time frame. I give this software a software a 8 or a 9 in a rating scale of 1 to 10.

Cons
The training videos were a lot to digest take in and remember. The price of this software I felt was a bit much in price but you are getting a lot for the purchasing price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Chris Z.

Terrible customer service

Used daily for less than 6 months
Reviewed 2016-12-20
Review Source: Software Advice

I had 4 reps in less than a year nobody had a clue how to set me up

Pros
Good system good functionality horrible customer service

Cons
Over priced terrible cust service

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Niraj M.

Good product. Sales team promises did not always match up with actual product/services offered

Used daily for less than 6 months
Reviewed 2018-06-19
Review Source: Software Advice

I would still purchase AdvancedMD. I would just go slower and be more diligent about understanding everything

Pros
Great EHR so far. I've only been using it a short time. Better than Misys, Cerner, ECW, Elipse. Not as good as epic (but a lot cheaper). They seem to have put a good amount of investment into development.

Cons
There are some beta functions so somethings don't work like they say but this will obviously get better as they work on it. I'm not worried about that. Major con had to do with the disconnect between the sales team and the implementation team. I bought my EHR during a "fire sale." They definitely rushed me and it was my decision to go forward. In doing so, there was definitely some miscommunication. I would ask LOTS of questions about training. They consider understanding your needs in the office as training time...I get it but that was not made clear to me. Long story short, ask a lot of questions. I don't think they were purposely misleading, i just think they know more (and therefore assume others know) about their product. I also had some communication problems with our first PM trainer but his supervisor was communicative and attached us to another trainer right away.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Tera R.

I did not have a good experience with AdvancedMD at all.

Used weekly for less than 6 months
Reviewed 2017-06-09
Review Source: Software Advice

Steer clear if you are trying to maintain the 'bottom line'!

Pros
I like the Practice Management side of AdvancedMD. My Office Manager especially likes it's ease of use with billing.

Cons
The lack of transparency with billing; meaning AdvancedMD has tripled our cost to use it in three months time. Unacceptable! Furthermore, they have no intention of standing behind the price they quoted us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Curtis S.

Poor Customer Service Response Time After Purchase

Used daily for 2+ years
Reviewed 2020-09-25
Review Source: Software Advice

Overall I'm ok with the functionality of the software. My biggest problem is with the ongoing support by the sales team. The customer service that you call to deal with software related issues is ok and tends to do a decent job, but when it comes to doing things like adding on services, providers, etc and having to deal with our "account rep" this is where the communication and follow up is not acceptable at all. An example is that today, I was told our insurance verification portal would be turned on. I scheduled training this afternoon with my entire office staff. I communicated this several times this morning, even telling them that I could cancel and reschedule the training if it wasn't going to be ready. They never even bothered to respond and when the designated training time arrived the portal still wasn't turned on, even though I was told all they had to do was "flip a switch" on the back end. This ended up causing a total waste of my entire office and back office staff's time. Very frustrating!

Pros
The price was good, the functionality was acceptable.

Cons
The note templates are often difficult to customize and once done tend to have bugs that cause our providers frustration.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Kimberly M.

An excellent and flexible product.

Reviewed 2015-04-13
Review Source: Software Advice

Pros
I like its user-friendly interface and it's flexibility. With the excellent trainers provided I was able to quickly learn all about the billing, report writing and electronic records. I loved the pricing! After researching other systems, I found it was among the least expensive for what it was offering, i.e., an integrated electronic records and billing system.

Cons
The clinical templates were not useful for my small practice. However, they are able to be adapted and provide a framework that is helpful. Since I did not know billing, I was often confused about how to use the billing portion. However the trainer was patient and helped me through it. Now I think I am doing pretty well!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Dana J.

Buyer Beware

Used occasionally for less than 6 months
Reviewed 2019-09-04
Review Source: Software Advice

They have approved 5 hours additional training, but that has taken 3-4 weeks to get that approved. Now we are waiting on a new implementation consultant to contact us....... We were supposed to go live August 1st, then pushed out to September 3rd, now that is up in the air. Got our first bill and can't use the system. Trying to train ourselves and taking more time that we just don't have.

Pros
Waived fees, discounted pricing, I can't think of anything else

Cons
Too many to mention..... Training was a disaster, our implementation consultant was all over the place with training. Always felt rushed through the sessions. Always have more questions than answers. Very slow to respond to our needs and felt like they were stringing us along instead of making us feel that they wanted our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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paul w.

Advancedmd- Switch from Practice Fusion

Used daily for less than 6 months
Reviewed 2018-06-26
Review Source: Software Advice

It is a bit overwhelming to switch over to a product like this, but I think is well worth the effort in the long run. The support and training teams have been excellent and very responsive. They gave me a very low price /month as a solo practitioner, since I won't be using a lot of it's more advanced features.

Pros
Price point very competitive, especially for a solo practice Combines EHR and complete Practice Management/Billing software- fully integrated with clearinghouse Support and training are excellent and VERY comprehensive. Lots of videos to watch plus 10 hours 1:1 with a trainer. If you are a solo practitioner, it is possible to use this program yourself and not have any staff. Mobile APP for iphone/ipad is excellent. Very easy to schedule a patient on the fly, register a new patient, etc. with an iphone. They offer a credit card billing module that works great with co-payments.

Cons
There is a substantial learning curve. The product is well designed and very complex- what medical record/billing system isn't. I have used Medisoft for years and had Practice Fusion as a separate EHR. Combining the two should save a fair amount of money and time. Everything is in the cloud (is this better or not?). The training is extensive and very good, but there are 100's of features in this program. It is really made for an office with several MD's, nurses, front staff, etc., but you can have the program custom set up for one user and not use a lot of the features (such as check-in, check-out, auditing accounts, etc.)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kattie Y.

Very Functional

Used occasionally for 1-2 years
Reviewed 2018-04-05
Review Source: Software Advice

Very user friendly

Pros
It is easy to navigate, and I had no problems getting through to customer service when I had a question.

Cons
It is more expensive than the company that I work for can afford, but if we could have I have a feeling that things would have gone very smoothly!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenah H.

Too pricy for small practice

Used occasionally for free trial
Reviewed 2019-11-20
Review Source: Software Advice

The sales team was fantastic during the discussions. In the end, this software was too robust for what our limited size practice actually needed. They could not adjust price based on usage.

Pros
I loved all of the features for this product. Lots of options.

Cons
The price point was too high for a limited practice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Shawn J.

Great software for small mental health providers

Used daily for less than 6 months
Reviewed 2019-03-25
Review Source: Software Advice

I came from a cheaper solution that was ok. AdvancedMD has worked out great. Billing is way easier than it every has been. Training and implementation was challenging but once I learned the software, it became very easy to use. The people at AdvancedMD were very attentive and helpful anytime I had questions.

Pros
The automation around intake and billing was very helpful and time saving. Very simple and easy to use. As a solo mental health provider having that automation was crucial.

Cons
Implementation took some work. It took a few months to get everything setup.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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paul w.

Good value but has some limitations

Used daily for less than 6 months
Reviewed 2016-10-27
Review Source: Software Advice

I had purchased advanced MD after comparing it to Valant , Dr Chrono and Practice Choice. Based on the reviews and pricing, this looked like the best product for a combined EHR/Billing/Prescriptions. All the vendors were very willing to negotiate price and the customer service with Advanced MD looked very promising. After buying the product, I was not able use it with my apple computer. The salesperson thought it was compatible, but even though it is cloud based, the billing module needs Active x in windows explorer. They will supposedly make the fix by March of 2017, but I had to ask for a refund because it wouldn't be fully functional for me. The salesperson was very understanding, and they promised to refund all the money. I was disappointed, but would have happily purchased this software

Pros
Most competitive pricing Good customer and technical support Good integration of billing and EHR

Cons
Not fully compatible with an apple system. Not as tailored to psychiatry as some of the other EHR products.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Manik C.

Best Practice Management System

Used daily for 2+ years
Reviewed 2017-06-30
Review Source: Software Advice

Great Software, Great Customer team and they know what to do to capture the market and how to keep their customers happy!

Pros
Reliability comes first! Customer Service is Awesome! Great reporting - easy to learn and customized pricing!

Cons
They are good in what they do! Some interfaces not available with EMR's which i am assuming is because of Strategic reason

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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poonam d.

too soon to review

Used daily for less than 6 months
Reviewed 2018-02-08
Review Source: Software Advice

too soon to say much , havent been fully functional yet , but seems will work well

Pros
seems will work as partners well with existing EHR, seems needs at least 6 weeks after sign up to get somewhere , but hopeful to get positive outcomes looks like . with time like in 3 months , will know more

Cons
not the cheapest. but like it that it will integrate with existing EHR , taking long to get thru process

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Erick C.

Great Software, on the high end

Used daily for 1-2 years
Reviewed 2017-12-08
Review Source: Software Advice

We used it in our practice for almost 2 years. Its easy to use, but pricing was the main concern.

Pros
Customer Service is fantastic, they have multiple reps at all times to help you. Also, there is an easy way to get instructional videos on whatever page you are on that will guide you through everything. Very complete in the PM and EHR.

Cons
The main thing is pricing. I found different companies that have similar features for a lot less money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sudhir P.

Advanced MD

Used weekly for less than 6 months
Reviewed 2016-12-06
Review Source: Software Advice

The product overall is pretty easy to use for someone who has used it for a bit. It is a bit cumbersome for someone new. It has enough features. Corky things like not hitting enter instead of tab is annoying. Reports are not updated instantly and in bathces.

Pros
Once you have infrastructure items entered it is pretty good. Pricing has improved to do ala carte. Decent support.

Cons
Some software bugs that you should not have with such a mature product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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ERIKA N.

Not for us

Used weekly for less than 6 months
Reviewed 2017-09-22
Review Source: Software Advice

I think this software is fabulous in a setting different than ours. We are a DMEPOS provider and we were told that the price list would automatically update and after signing the contract found out that this wasn't the case. So we had to abandon the software. I otherwise think it would be a good software for other types of medical offices.

Pros
EHR seemed easy to use and we loved that it was customizable. The scheduler was dynamic and we liked the intake options.

Cons
They could not automatically upload/update the DMEPOS Medicare price list for us, so it was a deal killer.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 2/10

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Mikhail B.

Not worth the money

Used daily for 6-12 months
Reviewed 2020-03-07
Review Source: Software Advice

Not worth the money. RCM is useless, had to hire a biller anyways while paying them a ton of money. Get a different EHR for your business.

Pros
- easy to use if you have a weekend crash course on it.

Cons
- value - billing - collecting - RCM

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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