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DrChrono Pricing

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Value for money rating

4.0

/5

454

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What users say

DrChromo has a good payment plan compared to other similar EHR which helps to save money. It keeps improving its functionality.

Jd

Jean d'Amour U.

Now they are demanding all the money for the two-year contract.

JD

James D.

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Reviewers who mentioned pricing said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Save thousands in upfront expenses.

Reviewed 4 years ago

I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pros

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Cons

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It started out great

Reviewed 2 months ago

I would never ever use them again.

Pros

In 2012 this was a great product with amazing customer service and a great value for the money.

Cons

As the company grew, customer service decreased and quality with it. iPad only was reliable Lost data on the online version

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Massage Therapist Employee at a Chiropractic Clinic

Reviewed a year ago

I trust the business savvy of the Chiropractor that I worked for while using this software. He did his research and chose this software despite that it is less catered to a Chiropractic office than a medical doctor's office. There are many good aspects to it. It is ultimately more than what I would need as a Massage Therapist and not enough of what I would need. It was ideal to have it for my notes while being an employee, however. I wish all software had such wonderfully customized SOAP notes!

Pros

The SOAP notes were amazing. Being able to customize how to use them in terms of using intensity number scales, images, drop menus for frequently address muscles and more. It would also flood notes from a previous session, since there are often a lot of similarities, while allowing for easy changes to everything that could have been different that session. Well through thew, easy to use. The best SOAP notes I have ever used from Millennium (2 versions), Clinic Sense, MassageBook, Vagaro & Mind Body. Dr. Chrono is a land slide winner.

Cons

1) The system does not allow for varying appointment times for different types of practitioners. For instance, clients trying to schedule a 10min chiropractic adjustment & 60min massage ONLINE, would have their massage session only block off 10mins of the MT's schedule. (When the MT only had 15mins between clients, the client was led to believe they scheduled their 60min!)This created a lot of confusion...

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great Foundation, Good value - Feedback is not heard

Reviewed 4 years ago
Pros

Web interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful. App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface. Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be. The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns.

Cons

DrChrono does not have empathetic listening skills for business concerns, outside of the billing staff. Any and all criticism is dismissed and blamed on the user (see their responses to reviews here). Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The most extensible and best value EMR on the market

Reviewed 2 years ago

Over the last seven years, I've seen a progressive improvement to an already excellent software platform and have considered myself lucky for starting with DrChrono from the beginning. I wouldn't be able to run my office without it. I couldn't imagine my office without it.

Pros

Drchrono is so extraordinarily customizable that it can be modified for any specialty, even one as subspecialized as mine. The practice management module makes billing so easy that I can do all the billing tasks as a solo provider by myself. The API integrates into several third party apps that extend the capability of the system beyond the base system. The iPad first interface is perfect for a tech forward practice. And the price/feature ratio is the best on the market, in my opinion.

Cons

Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Simple, Powerful, Intuitive, Affordable

Reviewed 5 years ago

I am a family physician in private practice. I have been using EHRs for almost 2 decades, and DrChrono for over 5 years now. DrChrono's developers are constantly evolving and improving their product in response to customer feedback. Their customer-support and training staff are excellent. They have a great library of short "how-to" videos for self-training. DrChrono's subscription plans are very affordable, and I have found no other EHR that offers more bang for the buck.

Pros

•ease of use (intuitive user interface) •all physician and nurse documentation can be done from iPad •built-in speech-recognition •easy to customize templates •large library of templates •continually updated "how-to" videos on their YouTube channel as new features are rolled out •friendly, patient trainers and tech support staff •extensive Mayo Clinic patient education resources •optional comprehensive medical billing services

Cons

•The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase. •100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age) •clinical decision support features are inconspicuous and difficult to navigate •knowledge-base articles are sometimes out of date •Mayo Clinic patient education resources are not well-indexed

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very good, support can be faster, down time is a problem, what is better?

Reviewed 2 years ago

Overall, I don't think there is a platform that is a better "value" for your money from BOTH a practice management and charting prospective. If you take the time to set up your system properly, it will work very well for you. Unfortunately, with their fast growth they are having server issues that is slowing the system down at time. This should be resolved and there should be less downtime.

Pros

It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct).

Cons

Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great improvements over the last few years

Reviewed 7 years ago

I have been a drchrono customer for the last four years (really since the beginning of their time) so this review is my honest opinion of the previous years with drchrono. drchrono has really stepped up their game - I am happy I stayed with them. I use to wait days before someone would get back to me when I had an issue. I have been blown away that within the last year I haven't had to worry about...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best EHR for multiple practice types

Reviewed 6 years ago
Pros

This software is constantly being updated and improved, but is already head and shoulders above other platforms. After using DrChrono for a year, we spent nearly two months looking at 19 other EMR systems. None of them came close to DrChrono on usability/scalability, customizable features, and price point. The sales staff worked with us to develop a custom set up for our clinic (cash-based laser therapy...

Cons

Like any cloud-based system, there are rare times when the system slows or goes offline. This has happened twice over the last four months, but was resolved within 30 minutes each time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Pros and Cons of drChrono

Reviewed 5 years ago

I switched from a free EMR in May 2016. I make primary care house calls for Medicare insured patients. I needed an EMR that was Ipad/mobile friendly and included billing as well. I looked at many platforms. There are some nice options out there. For me though the selling point was the nearly full functionality on the iPad including an ability to fax right from the drChrono app on the iPad. There are a few things you can't do through the app and so I have to login to the main website to access these functions. I have the Apollo Plus plan and so I do not use the coding services, I code my own notes.

Pros

Ipad charting via app. Faxing within the EMR Avis the app and main site Good customer support, especially on the billing side Easy to use billing platform Cost effective compared to other EMRs I demo'd.

Cons

The note templates are fairly basic looking (when printed out) and my order forms for lab and X-rays look plain. Could be improved! Can't set tasks/reminders for a future date. No alerts when faxes don't go through.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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all in one software for private practice in psychiatry

Reviewed 4 years ago

appreciate that as small single provider in part time practice that monthly cost is reasonable, if it was much more expensive, i would be tempted to go for some of the free services available for electronic billing, prescribing, etc

Pros

that EMR, electronic prescribing, electronic billing, in one easy to use program, especially like how with electronic billing, patient statements are automatically created once insurance pays their portion, makes billing very easy, cost effective compared to billing service

Cons

delay in getting customer service, no ability to get immediate answer to simple question, would like more already created templates for psychiatric practice having to click on each item for standard MSE in physical exam takes more time than i like

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buyer Beware!

Reviewed 2 years ago

I find their business practices shady, customer service says they will respond within 24 hours, which usually took 2-3 days. The business side doesn't care about their customer, they just want your money.

Pros

I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.

Cons

Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this...

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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BEWARE this company. HORRIBLE service. Terrible contract.

Reviewed 3 years ago

Absolutely horrible service. They're GREAT during the sales process (of course), and they were initially helpful in setting it up, but they very quickly cut you off from regular support and try to charge you hundreds of dollars for support. We were a new company, not ready to implement all features immediately, but when we got around to being ready to implement additional features, they told us that...

Pros

It has a visually pleasing interface. There is otherwise very little about this software that I like. I have wanted to switch systems almost since we signed on, but it's such a hassle to switch EHRs that I've kept using drchrono despite hating the product, the company and their horrible support. I've finally reached the last straw, and we are going to switch.

Cons

Almost everything else. Almost every time I wrote to the company with a problem, their answer (when I finally got one, which takes forever) was initially to blame me and my staff, followed finally by an admission that we weren't doing anything wrong, but that their product didn't currently have those features or didn't work that way. The way the product works also puts you at very high risk for data loss, which has happened to us multiple times. There is no local storage of the data, so if you lose internet connectivity after writing a big section of a note, your changes will all be lost. This, of course, is a stupid way to design EHR software.

Vendor response

We are very sorry to hear about your experience! Our account manager looks forward to connecting with you so that we can resolve these issues and clarify any misunderstanding. We are also committed to investing more resources in designing new products and technical features that will enhance the provider experience. Thank you for your feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Non Existent Technical Support - If the program isn't working you are out of luck

Reviewed 4 years ago

NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER

Pros

Digitally receiving e faxes Fairly easy e-refills Price point is competative Custom appointment profiles are nice

Cons

1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support....

Vendor response

Hello Kristina, We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management...

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  • Ease of use
  • Features
  • Customer support

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WORST SOFTWARE I'VE EVER USED

Reviewed 5 years ago

I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs.

Pros

It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.

Cons

Where do I start… first of all, this is the WORST software I’ve EVER used. 1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air. 2) The speech to text feature is useless 3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center....

Vendor response

Our sincerest apologies for the experience you have encountered with our platform and service. The drchrono EHR platform is indeed not made for inpatient facilities such as yours and is specialized for outpatient ambulatory practices. We appreciate your feedback and would like to let you know that our team has been actively working on improving and innovating our EMR software and service. We thank...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A very versatile and powerful platform

Reviewed 5 years ago

I have used this platform for years in a small, low-volume one-practitioner office. It is one of the few platforms that I have used over 3 decades of practice that actually provides what it sets out to do.It's extreme versatility sometimes makes it seem overly complex, but customer service is ALWAYS there to help and with some exploration, experimentation, and guidance from customer service it is not difficult to make it do EXACTLY what you want it to do.

Pros

What I like most about this platform is its all encompassing nature that it provides and its extreme versatility. It keeps the schedule, documentation, case notes, images, does patient billing and even patient contacting and emailing. It is EXTREMELY versatile and useful.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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The best way to describe DrChrono is 1 sentence, better yet, 1 word is: Amateur

Reviewed 4 years ago

I hope they change some simple things and this could pass as a functional EMR.

Pros

It is cheap and they tell you that they offer a lot of quick tools. Overall, I would say that procedure notes are actually really quick which is the way they should be. Having said that, they are quick if it is a routine procedure. Any deviation from routine and it's really difficult. The iPad App is very funcitonal compared to other apps, but is still limited by the architecture of the program as a whole. In 20 years when the general public knows how to utilize an ipad efficiently, this product could be really good as far as the check-in/data gathering phase of patient care.

Cons

The program has far too many limitations. Simple things like headers and subheaders aren't really even headers or subheaders. It's rather impressive. Customer support is almost non-existant if you want something more than the routine minimal functionality. This program can't even get prescriptions correct. They omit the start date and end date of a prescription. They say "the start date is the...

Vendor response

Hi Charles, We don't see you as an active DrChrono user or customer in our system. If you need support or help with your account, please email us at ehr@drchrono.com so that we can assist you. Best, The DrChrono Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easiest to use EMR system of the 6 I have worked on over the past 10 years

Reviewed 4 years ago

Private practices who are not owned by hospitals and need a good dependable EMR that is fully functional and affordable should give this a look. Wish we would have known about this one sooner. They also offer billing service for those who can't afford to pay a full time staff member with benefits. I am very pleased with the results we get from drchrono

Pros

This is very easy to learn and use compared to EPIC, Allscripts and others I have worked on in the past. The support is excellent when you need it and our account rep is top notch in her willingness to guide our practice and resolve any issues.

Cons

The payment posting needs a little tweaking, but I hear this is in process. When you apply an adjustment amount that is denied and you must write off, it should write it off instead of leaving it in the insurance balance due until you enter another adjustment line with a 45 reason code. I have made a suggestion and they are working on the change.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Poor Customer Service. Expensive monthly fee. Extra charges.

Reviewed 3 years ago

I've been using DrChrono for years. It was great software with the great customer service at first. Last few years, the customer service has gotten worse. When we have some questions, they simply email us what to do. It takes a while for us to speak to them. Also, now we have more EHRs available in the market, DrChrono becomes one of the most expensive softwares. Many EHR softwares now offer unlimited patient reminder calls and fax. So I plan to switch to another company once my contract is over.

Pros

Custom SOAP notes. Great user interface.

Cons

Poor customer service. Expensive. Patient remind call/SMS and fax are not unlimited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Solid system, especially if you're doing your own billing!

Reviewed 5 years ago

Dr Chrono is a full featured EHR with available practice management tools. Customizable note templates, patient portal, EPCS, integrated lab ordering/results, efax, patient online self scheduling, patient flags, integrated billing insurance platform with realtime eligibility information, and straightforward claims tracking... We've been using the system, including the billing software, since March...

Pros

Comprehensive features, customizable, easy to use billing

Cons

Servers are sometimes slow, no cost differential for low volume providers, only one integrated credit card proecessing vendor, with higher than average fees.

Overall Rating
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  • Ease of use
  • Features
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Do not use this software product

Reviewed 2 years ago

I purchased this software for my primary care practice, the features seemed to fit very well. After eight months, and $10,000 paid, I have no product. After paying over $5000 to my existing software product to package the data onto a thumb drive, they were never able to extract the data. The TechTeam was clearly inept, inexperienced, and woefully lacking in training, experience, or knowledge. Countless...

Pros

Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software

Cons

Very poor customer support, and lack of knowledge by support teams

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Excellent customizability

Reviewed 5 years ago

Overall, I'm very happy with the system. None of the chiropractic EHR is perfect. I've used 3 other companies and countless of demos over the last 10 years, but DrChrono is by far the best EHR of all. I also like that it is constantly updating the system.

Pros

The software allow you to create templates however you like. You can share your templates among other DrChrono users or download their templates. Clearinghouse is very easy to use with great user interface. Patient scheduling is super easy. The live eligibility check system is great. Patients like on-line scheduling.

Cons

I occasionally experience software glitches, but the software techs quickly respond to our call and fix within few hours or days. Monthly price is higher than other competitors, but you are paying for the better quality of the system and services you'll receive. You also have to sign a year contract.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great experience with Dr. Chrono

Reviewed 5 years ago

Very happy with my decision when we launched Dr. Chrono in January 2015. It's been a great experience. Everyone on their staff has been kind, courteous, and prompt when answering any questions/concerns I have had along the way. Will continue to do business with.

Pros

Portability, ERA billing functionality, customer service, organic iPAD apps, easy to navigate, iPhone scheduling,

Cons

Have been told the price may go up in future years, clinical notes can be better, sales tax feature needs improvement, patient statement function needs improvement

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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The most comprehensive EHR I found

Reviewed 4 years ago

Overall I’m a satisfied customer. I’ve been with DrChrono for 5 years now I believe.

Pros

I like the integrated fax, iPad or iPhone app for SOAP notes (I often do SOAP notes while my husband drives us home)

Cons

The price can be steep for some budgets. The online scheduling is limited - I’ve had to resort to using an additional service for this. The customer service can also be slow. You have to send a “ticket” and then someone gets back to you within a day or two.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nice structure to any business

Reviewed 2 years ago

I love this product and recommend it highly.

Pros

Easy to use but can be overwhelming if not for the amount of time spent using the program.

Cons

I own a small business so overhead costs hit my bottom line more than bigger companies. As good and indispensable as it is to my business I had to use the free version until it was no longer available. They have worked with me but it still is cost prohibitive.