Pricing model: Subscription
Free Trial: Available (No Credit Card required)
Contact DrChrono for price/quote
25 reviewers had the following to say about DrChrono's pricing:
I am switching to eClinicalWorks because this software cost me a lot of money, headache, frustration, and time. I do not recommend it for groups with more than 5 PCPs.
Pros
It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.
Cons
Where do I start… first of all, this is the WORST software I’ve EVER used.
1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air.
2) The speech to text feature is useless
3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center.
4) Their online support is A JOKE. They cannot help you 50% of the time from the start.
5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice
6) They need to market to small PCP groups only, this software is not made for other specialties
7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis.
8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it.
9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template
10) Everything is done based on appointments. So, you need to document outside of that, you cannot.
Our sincerest apologies for the experience you have encountered with our platform and service. The drchrono EHR platform is indeed not made for inpatient facilities such as yours and is specialized for outpatient ambulatory practices.
We appreciate your feedback and would like to let you know that our team has been actively working on improving and innovating our EMR software and service. We thank you for maintaining your standards for software and for having done a fantastic job in testing our platform to its limits as this is the same standard that we are striving to achieve.
Your dedicated account manager has sent you a follow up email, but please feel free to also directly email the account management team at accountmanager@drchrono.com for any further assistance until you transition to the new EMR platform as this is always an available avenue for you.
Rating breakdown
I am migrating to Practice Fusion, as the implementation seems similar in most ways, and the cost of this system combined with the extreme difficulty (relatively) in retrieving information is slowing down my practice and therefore revenue. I don't recommend this other than its use as an expensive computer game.
Pros
Functions decently as a data entry EHR. I used this on a mac and iPad and I could document what I needed to after a lot of customization. Being html based, this is really portable and functions well on multiple devices fluidly.
Cons
Retrieving data is hard. For example, a patient calls, and the receptionist needs to look up the patient's history. This takes several types and clicks, and seems so buried into the system that it is an afterthought. When I think of a patient's history, I need it a click away. What I did to them and why they came to me needs to be immediately available. The slow-down due to drchrono is really significant, and led me to terminate my contract after one year of use, despite the pain in the @$$ of migrating systems. Navigating through a patient chart on the iPad is really hard. Navigating to the patient's history to retrieve past notes is even harder than on the computer. The inefficiency in this is really significant. The price is very high for what you get when compared to free options and even cheaper options.
Rating breakdown
This still feels like a relatively young product with great potential. The price is very appealing. There are lots of bugs in the system and kinks that need to get worked out. It can be a challenge to get through to folks who know what they are talking about. The basic support is only good for incredibly simple things. If a bug in the software is detected, it can be a nightmare to get through to the right person to actually correct the problem.
Pros
-Ease of changing documentation templates on the fly- I can update the way my practice documents quickly and easily
-Cheap
-Relatively intuitive user interface
-Simple platform does not require extensive training for new users
-Growing and developing product: drchrono has made consistent updates and improvements in the last year, and I expect them to continue to improve over time.
Cons
-It is difficult as an administrator to "push" customizations such as medication favorites or folder structures for tasks being worked by back office staff to users. You have to log in as the user to make these kinds of updates for each staff member.
-There is limited ability to link and report on data inside of the clinical note.
-There is no calculating of scores (such as PHQ9 or other screening tests). You must manually calculate and enter scores.
-The workflows of practice staff have not really been well considered. It is a challenge to audit which data has been entered for a clinic visit by the nurse or by the prescriber. Back office tasks such as referrals, prior auths, etc are not well supported.
-Too many "clicks"; too much screen shifting: You often end up with 3-4tabs open at a time and have to click back and forth between screens to get the information you need for a single patient.
Rating breakdown
Likelihood to recommend: 3/10
Dr Chrono is a full featured EHR with available practice management tools. Customizable note templates, patient portal, EPCS, integrated lab ordering/results, efax, patient online self scheduling, patient flags, integrated billing insurance platform with realtime eligibility information, and straightforward claims tracking... We've been using the system, including the billing software, since March 2016 and continue to be pleased. There are a few quirks and frustrations. For example it's not set up perfectly well to pass tasks back and forth between office assistants who may not be in the office every day. It's a little expensive, but sometimes you get what you pay for. Dr Chrono billing software is so easy to use, I don't have to pay an outside biller. So that offsets the cost quite a lot.
Pros
Comprehensive features, customizable, easy to use billing
Cons
Servers are sometimes slow, no cost differential for low volume providers, only one integrated credit card proecessing vendor, with higher than average fees.
Rating breakdown
Likelihood to recommend: 10/10
This is a great program but if it had a slightly more efficient layout, speed or ease of use, it would stand out above other systems. It is a decent value for the price.
Pros
-easily customizeable
-many features regarding billing, scheduling, alerts, messages, labs, faxes
-can be used by an integrated office with multiple locations and doctors
Cons
-long custom macro sets can lag while loading
-having separate tabs open for the scheduler and each patient's note can slow things down
-there is no way to get an instant glimpse at someone's records without clicking buttons
Rating breakdown
Likelihood to recommend: 7/10
Most of the features described don’t work consistently. We were promised an account rep over a year ago when we implemented, never got one. Now when we have an issue it takes 1+ week for resolution. You get what you pay for here.
Pros
Cloud based
Dictation
Lower priced than competitors
Cons
Tech support is non-existent, you only interact w bots. The System crashes constantly and you are left with zero help
Rating breakdown
Likelihood to recommend: 0/10
Pros
1. That it is web based
2. That it is cheap per provider and added users compared to other EMR systems
3. The statistical graphs ie pie charts are pretty neat and easy to read
Cons
1. Patient demographics don't always save making billing difficult
2. Customer service and EMR support is very unreliable
3. Training programs CANT answer simple questions
4. Templates are difficult to create
5. Building documents and implementing them are almost impossible
6. The daily clinic schedules per provider are too elementary and color scheme difficult
Rating breakdown
Our use was primarily for billing, so we can't comment on the EHR part of the system, but it appears as friendly.
Pros
Intuitive user interface
Consistently fast response
iPAD/iPhone Friendly
Export of data is easy and fast
Easy statement management
Cons
Price is higher than others. Compared to a Kareo/Practice Fusion combination the price difference is $/month more.
Rating breakdown
Likelihood to recommend: 10/10
DAILY EASE OF THE WORK FLOW
Pros
Dr Chrono is an excellent patient care program that can fulfill all healthcare and business needs.
Ability to customize templates, patient data and can even use on apple ipad / phone or android devices. Amazing technology.
Cons
There are different price levels which is great but does not allow a la carte items from the different price structures.
Rating breakdown
Likelihood to recommend: 10/10
Pros
The scheduling, eligibility, and billing features are easy to use. Price is very reasonable for features offered. Implementation specialists and staff handling EDI enrollments are very helpful, general support leaves much to be desired. It is a good value for an EHR that offers MU certification and electronic billing and payments.
Cons
The software does some funny things. It seems to be working ok, and then strange glitches in the system occur. There are certain processes that require double work such as: problems listed in the clinical note do not auto populate into the patient's problem list. The chart and clinical notes should communicate with each other. The general support staff will rush you through a call if you need help, which makes me feel as if they are not concerned with resolving my issue. This should definitely be fixed, as good daily support is very important.
Rating breakdown
Likelihood to recommend: 5/10
Drchrono is sufficient for what we use it for, but I feel it is over priced.
Pros
I like drchrono being a cloud based EMR system. This allows us to work from anywhere and look at the schedule at any time of the day.
Cons
When it is cloud based, if you are without internet, you cannot use the system. I also wish the reports were easier to set up. I tried using their coding and claim submission team, but had nothing but problems. You can only reach customer service via drchrono customer support and have to wait for an answer.
Rating breakdown
Likelihood to recommend: 5/10
I trust the business savvy of the Chiropractor that I worked for while using this software. He did his research and chose this software despite that it is less catered to a Chiropractic office than a medical doctor's office. There are many good aspects to it. It is ultimately more than what I would need as a Massage Therapist and not enough of what I would need. It was ideal to have it for my notes while being an employee, however. I wish all software had such wonderfully customized SOAP notes!
Pros
The SOAP notes were amazing. Being able to customize how to use them in terms of using intensity number scales, images, drop menus for frequently address muscles and more. It would also flood notes from a previous session, since there are often a lot of similarities, while allowing for easy changes to everything that could have been different that session. Well through thew, easy to use. The best SOAP notes I have ever used from Millennium (2 versions), Clinic Sense, MassageBook, Vagaro & Mind Body. Dr. Chrono is a land slide winner.
Cons
1) The system does not allow for varying appointment times for different types of practitioners. For instance, clients trying to schedule a 10min chiropractic adjustment & 60min massage ONLINE, would have their massage session only block off 10mins of the MT's schedule. (When the MT only had 15mins between clients, the client was led to believe they scheduled their 60min!)This created a lot of confusion for the clients and the staff needed to watch these bookings like a hawk. We regularly had to call clients & manually reschedule both the chiro & MT appointments over the phone, defeating the purpose of online scheduling. 2) It is very expensive at its base price. I realize that it is for health care professionals who are billing insurances companies etc. so the value may be there but it prices out many. Massage therapy practices, even those that bill insurance, have smaller profit margins than many doctor offices and could not afford this in most cases.
Rating breakdown
Likelihood to recommend: 9/10
NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER
Pros
Digitally receiving e faxes
Fairly easy e-refills
Price point is competative
Custom appointment profiles are nice
Cons
1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again.
2) You cannot write a note in a patient's chart without creating an appointment.
3) The SOAPNOTE set up is just strange.
4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue.
5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart.
6) Electronic lab results and uploaded lab results cannot go to the same folder.
7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not.
Hello Kristina,
We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management team holds regular account reviews to provide product updates as well as document any feedback you may have.
Our marketing team also sends out our Account Review Request emails to our customers so that we can proactively touch base with any of the customers that want to have their account reviewed or to answer your questions. In terms of technical support, we respond to most of our online support tickets within 1 business day. Moreover, there are numerous knowledge base articles that can answer most of your technical questions. Our sales line is dedicated to the sales team and not our customer support so it is not the right number to call.
If you have any other questions or issues, please do not hesitate to contact us directly at ehr@drchrono.com or reach out to your account manager.
Thank you for your feedback and we look forward to hearing from you.
-DrChrono Team
Rating breakdown
Pros
Overall ease of use; continued updates in response to feedback; useful reports and analytics, good price point
Cons
Miss the original, personalized customer service!! Lack of help-line can be annoying as one has to wait for an email reply or call back from drchrono along their timelines, not ours.
Rating breakdown
Likelihood to recommend: 8/10
Pros
Reasonably priced, lots of functions, works much better than our previous EHR Soapware, quick support response by email
Cons
Layout not always intuitive, and often has to click in and out of several screens to get to where you want to go
Rating breakdown
Likelihood to recommend: 7/10
Pros
easy to use
cloud based
customer service
price is right
friendly support
they have training on how to use the software
Cons
in the beginning we have had trouble saving the data but we called customer service and they were able to fixed our problem
Rating breakdown
Likelihood to recommend: 10/10
Recently instituted an annual contract and want payment up front to maintain current price. I get it but it is disappointing.
Pros
Has made billing insurance easier
Meets EHR requirement for incentives
Portable
Customizable
Can attach data such as retinal photos. Just requires additional steps
Cons
Not specialist specific
Needs updated help tutorials
Not compatible to directly load data from eye care equipment such as photos or OCT
Rating breakdown
Likelihood to recommend: 8/10
The sales associate, Danny, was very informative and detailed about the software; what info on the system he provided has been accurate to date. Charla, our implementation manager, has been responsive and patient. Clearly her goal is to get DrChrono implemented effortlessly for us and in a timely fashion; we appreciate having that level of support.
Pros
* DrChrono is an Apple Enterprise partner * user friendly for patient and provider * comprehensive pricing, not ala carte' * real time EHR, cloud based
Cons
* as to be expected, creating customized templates is time-consuming, however the implementation process is itself is relative quick * IT support is available by email/chat submission. IT will call back quickly, which avoids being placed on hold for long period of time, however not having a "800" number to call takes some getting used to. I must admit though, the IT department is quick to respond once a request for help is submitted * the company is on west coast hours; our practice is east coast. Not so much a con, just a small inconvenience
Rating breakdown
Likelihood to recommend: 8/10
appreciate that as small single provider in part time practice that monthly cost is reasonable, if it was much more expensive, i would be tempted to go for some of the free services available for electronic billing, prescribing, etc
Pros
that EMR, electronic prescribing, electronic billing, in one easy to use program, especially like how with electronic billing, patient statements are automatically created once insurance pays their portion, makes billing very easy, cost effective compared to billing service
Cons
delay in getting customer service, no ability to get immediate answer to simple question,
would like more already created templates for psychiatric practice
having to click on each item for standard MSE in physical exam takes more time than i like
Rating breakdown
Likelihood to recommend: 10/10
Pros
you can design the drchrono system to exactly match your practice...which is fantastic! Also, billing is very easy with the chrono system.
Cons
online booking needs to be more customizable. price is kinda high to pay per month. eob's don't always post correctly.
Rating breakdown
Likelihood to recommend: 10/10
Pros
system is easy to change notes and re format.
Easy to on iPads
backup system is easy to manage
prices for plans are not to bad
comes with new user tutorials
Cons
sometimes system does not save things
don't like that you have to put in a ticket to fix a problem
Rating breakdown
Pros
updates frequently, easy to use, apps available for ipad and I think iphone and Android, haven't used in a while
Cons
more integrations, priced a bit more fairly for individual practitioners costs are high to survive, would recommend more flexibility in forms
Rating breakdown
Pros
There are several levels of pricing/functionality to choose from, so one might be a great fit for your organization. The interface is nice and easy to use with minimal learning curve.
Cons
Telemedicine is an add-on, so there's an extra charge for that, which with the baseline pricing put it out of my range.
Rating breakdown
Likelihood to recommend: 7/10
DrChrono is an excellent choice, especially for the smaller size medical practices. The pricing makes it very cost-effective, and the customer support is top-notch. Additionally, I have employed their billing service to handle all my insurance claims and follow-up. Typically, it takes a maximum of 2 business days for the DrChrono team to submit my insurance claims. The speed and accuracy with which claims are filed have a direct correlation to the speed and accuracy of receiving payments.
Rating breakdown
Likelihood to recommend: 9/10
Very happy with my decision when we launched Dr. Chrono in January 2015. It's been a great experience. Everyone on their staff has been kind, courteous, and prompt when answering any questions/concerns I have had along the way. Will continue to do business with.
Pros
Portability, ERA billing functionality, customer service, organic iPAD apps, easy to navigate, iPhone scheduling,
Cons
Have been told the price may go up in future years, clinical notes can be better, sales tax feature needs improvement, patient statement function needs improvement
Rating breakdown
Likelihood to recommend: 10/10
