DrChrono Pricing

E prescribing and charting are easy to use

Customer support . I cannot improve because there is no technical support

Hi Alexis - thank you so much for your feedback! We are sorry to hear you feel you have not received adequate support. We'd be happy to get you connected with the right person if you still need help - please either submit a support ticket here: https://support.drchrono.com/hc/en-us/requests/new or connect with your Account Manager. You can also reply directly to this message for further assistance. Thank you for being a DrChrono user!

It is very easy to learn and function. Submitting claims is very easy.

Voice dictation is not reliable or accurate. More expensive than other Emr systems. The only way to contact customer service is via email.

Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software

Very poor customer support, and lack of knowledge by support teams

[SENSITIVE CONTENT] presented DrChrono as a great software for our new, small mobile medical business. However, one month into our 12-month contract, that all went out the window. The product NEVER worked for our business as described. We didn’t even get out of the “product training” before we ran into some issues. Admittedly, one issue was on our side, but the rest was on DrChrono. [SENSITIVE CONTENT]...

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They're very expensive, especially when most functions of the software will not work in the field (at least for our mobile biz) and if you want anything to work in the field, you must have the most current and expensive Apple (IOS) products to run the app for each one of your people in the field. For us, that was not attainable and of course these important details were not disclosed to us before we signed a year contract with them. They offered no support by phone and eventually none by email either. Any questions we had, no matter the urgency, could only be submitted by email and it would take at least 3 days for someone in India to email back with a non-applicable/non-helpful answer.

It is cheap and they tell you that they offer a lot of quick tools. Overall, I would say that procedure notes are actually really quick which is the way they should be. Having said that, they are quick if it is a routine procedure. Any deviation from routine and it's really difficult. The iPad App is very funcitonal compared to other apps, but is still limited by the architecture of the program as a whole. In 20 years when the general public knows how to utilize an ipad efficiently, this product could be really good as far as the check-in/data gathering phase of patient care.

The program has far too many limitations. Simple things like headers and subheaders aren't really even headers or subheaders. It's rather impressive. Customer support is almost non-existant if you want something more than the routine minimal functionality. This program can't even get prescriptions correct. They omit the start date and end date of a prescription. They say "the start date is the...

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Hi Charles, We don't see you as an active DrChrono user or customer in our system. If you need support or help with your account, please email us at ehr@drchrono.com so that we can assist you. Best, The DrChrono Team

The SOAP notes were amazing. Being able to customize how to use them in terms of using intensity number scales, images, drop menus for frequently address muscles and more. It would also flood notes from a previous session, since there are often a lot of similarities, while allowing for easy changes to everything that could have been different that session. Well through thew, easy to use. The best SOAP notes I have ever used from Millennium (2 versions), Clinic Sense, MassageBook, Vagaro & Mind Body. Dr. Chrono is a land slide winner.

1) The system does not allow for varying appointment times for different types of practitioners. For instance, clients trying to schedule a 10min chiropractic adjustment & 60min massage ONLINE, would have their massage session only block off 10mins of the MT's schedule. (When the MT only had 15mins between clients, the client was led to believe they scheduled their 60min!)This created a lot of confusion...

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I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.

Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this...

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It has a visually pleasing interface. There is otherwise very little about this software that I like. I have wanted to switch systems almost since we signed on, but it's such a hassle to switch EHRs that I've kept using drchrono despite hating the product, the company and their horrible support. I've finally reached the last straw, and we are going to switch.

Almost everything else. Almost every time I wrote to the company with a problem, their answer (when I finally got one, which takes forever) was initially to blame me and my staff, followed finally by an admission that we weren't doing anything wrong, but that their product didn't currently have those features or didn't work that way. The way the product works also puts you at very high risk for data loss, which has happened to us multiple times. There is no local storage of the data, so if you lose internet connectivity after writing a big section of a note, your changes will all be lost. This, of course, is a stupid way to design EHR software.

We are very sorry to hear about your experience! Our account manager looks forward to connecting with you so that we can resolve these issues and clarify any misunderstanding. We are also committed to investing more resources in designing new products and technical features that will enhance the provider experience. Thank you for your feedback!

Digitally receiving e faxes Fairly easy e-refills Price point is competative Custom appointment profiles are nice

1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support....

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Hello Kristina, We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management...

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It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.

Where do I start… first of all, this is the WORST software I’ve EVER used. 1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air. 2) The speech to text feature is useless 3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center....

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Our sincerest apologies for the experience you have encountered with our platform and service. The drchrono EHR platform is indeed not made for inpatient facilities such as yours and is specialized for outpatient ambulatory practices. We appreciate your feedback and would like to let you know that our team has been actively working on improving and innovating our EMR software and service. We thank...

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I like the ability to chart from my iPhone. I can do the entire patient encounter, including posting of codes this way.

1. They increse the cost without warning or new contract. I’m not sure if it’s legal, but it sure is annoying and seems unethical. It’s getting to be too expensive for what they offer for us. 2. The online scheduling is not very good for us because we have different providers that offer different services as well as different locations. We used to use a free online scheduling software for patient bookings and it was 10 times better.

Hi Alex, thank you so much for your feedback! We are so glad to hear the mobile features are working well for your practice. We understand you are working closely with your Account Manager on the other items listed, and thank you for your patience and continued partnership! Please let us know if we can be of further assistance. - The DrChrono Team

Drchrono is so extraordinarily customizable that it can be modified for any specialty, even one as subspecialized as mine. The practice management module makes billing so easy that I can do all the billing tasks as a solo provider by myself. The API integrates into several third party apps that extend the capability of the system beyond the base system. The iPad first interface is perfect for a tech forward practice. And the price/feature ratio is the best on the market, in my opinion.

Occasional outages, worsening performance in the live claims feed for billing, and schedule performance issues recently.

•ease of use (intuitive user interface) •all physician and nurse documentation can be done from iPad •built-in speech-recognition •easy to customize templates •large library of templates •continually updated "how-to" videos on their YouTube channel as new features are rolled out •friendly, patient trainers and tech support staff •extensive Mayo Clinic patient education resources •optional comprehensive medical billing services

•The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase. •100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age) •clinical decision support features are inconspicuous and difficult to navigate •knowledge-base articles are sometimes out of date •Mayo Clinic patient education resources are not well-indexed

It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct).

Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.

No pros were added to this review

No cons were added to this review

Functions decently as a data entry EHR. I used this on a mac and iPad and I could document what I needed to after a lot of customization. Being html based, this is really portable and functions well on multiple devices fluidly.

Retrieving data is hard. For example, a patient calls, and the receptionist needs to look up the patient's history. This takes several types and clicks, and seems so buried into the system that it is an afterthought. When I think of a patient's history, I need it a click away. What I did to them and why they came to me needs to be immediately available. The slow-down due to drchrono is really...

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-Ease of changing documentation templates on the fly- I can update the way my practice documents quickly and easily -Cheap -Relatively intuitive user interface -Simple platform does not require extensive training for new users -Growing and developing product: drchrono has made consistent updates and improvements in the last year, and I expect them to continue to improve over time.

-It is difficult as an administrator to "push" customizations such as medication favorites or folder structures for tasks being worked by back office staff to users. You have to log in as the user to make these kinds of updates for each staff member. -There is limited ability to link and report on data inside of the clinical note. -There is no calculating of scores (such as PHQ9 or other screening...

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The note writing and ability to create your own forms is very good. They really show this off to you when they are demonstrating the software. They do not show the other things involved in day to day practice such as ordering labs (terrible in the ipad app), medications (is terrible in the ipad app), creating messages (they use a terrible task system), or finding ICD-10 codes (worst icd-10 search engine I have ever encountered).

Everything that was not note writing. If they would have shown all the other things you do in day to day practice during the demo, I do not think I would have got this software. The guy doing the demo talked about other EMRs causing death by a thousand clicks. Well this emr may not cause death by a thousand clicks with the note writing but everything else you need to do such as ordering labs, medications, billing, messaging, all take so much time that it eliminates any of the time saving in the note writing.

Hi Van, Thank you for reaching out. Your implementation specialist has been in contact with you and has set up your account to be ready for use. In regards to the difficulty, you have been having with our lab integration, our Head of Implementation Team was able to get in touch with you and is currently working with your team to come to a resolution. We look forward to working with you and thank you for your patience as we work with your team. Best, The DrChrono Team

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

In 2012 this was a great product with amazing customer service and a great value for the money.

As the company grew, customer service decreased and quality with it. iPad only was reliable Lost data on the online version

I wish I could write something that I liked but it was implemented very poorly and we opted to not spend more money on all of the additional things that would make it work well.

Extremely expensive for what you get. Everything is an add on with extra expense. Customer service is beyond terrible. Contract is very deceptive. You have to pay for doctors for an entire year even if they no longer work in your clinic.

Hi Cynthia, We’re sad to see you go and wish you the best of luck. We had tried multiple times to schedule account reviews with you for additional training and to answer any questions, however, we were not able to get in touch with you. Your annual contract also reflects the number of providers at the time of signing up and can not be modified until the renewal time. Best, The DrChrono Team

provider documentation. streamlined, looks good, customizable.

Would like it if my medical assistant could pin prescriptions ahead of time for me (the provider) to sign. That would free up time.

Cloud based. Lower cost. Below average response time to issues compared to other software companies

The tech support is non existent with this company. We onboarded over a year ago and after many promises of an account manager- still don’t have one. There is no phone number to reach out to anyone when the system crashes (happens often). It’s takes days of us repeatedly putting in support tickets to hear from anyone.

Its online. EMR. Using the Apollo plan makes outsourcing billing easy.

Poorly organized. You have to drill down and back up menus to get basic information needed for every patient encounter. Screens are not customizable to get the date you need upfront. Value added features such as text messaging is not truly customizable necessitating paying their 'partners' 300-400 additional a month for the promised service. Similarly online scheduling is worthless because it does not utilize procedures requested. If you have multiple providers / rooms that offer certain procedures it will require your staff to call and reschedule many of the online bookings. This can be fixed with a partner...of course for add on fees.