drchrono Pricing Plan & Cost Guide

Pros
It’s looks pretty, has pretty coloring, iPad application not too bad. Cheap. Meaning you get what you pay for.

Cons
Where do I start… first of all, this is the WORST software I’ve EVER used. 1) Two people cannot be in the same account. And if you are, ALL of your notes disappear into thin air. 2) The speech to text feature is useless 3) The reporting function is inoperable. It crashes if the report is too big. And you cannot customize it to your liking and you have to wait for it to be in the message center. 4) Their online support is A JOKE. They cannot help you 50% of the time from the start. 5) The whole platform constantly crashes without any warning and they leave you stranded without prior notice 6) They need to market to small PCP groups only, this software is not made for other specialties 7) Their onboarding training is a waste of time. Their trainers have no clue what the provider does on daily basis. 8) They only do API interphasing and they don’t do it themselves. You have to go through a 3rd party and pay tons of money for it. 9) Their template construction is too cumbersome. It actually takes you less time to free type rather than follow their note template 10) Everything is done based on appointments. So, you need to document outside of that, you cannot.

Rating breakdown

Pros
Functions decently as a data entry EHR. I used this on a mac and iPad and I could document what I needed to after a lot of customization. Being html based, this is really portable and functions well on multiple devices fluidly.

Cons
Retrieving data is hard. For example, a patient calls, and the receptionist needs to look up the patient's history. This takes several types and clicks, and seems so buried into the system that it is an afterthought. When I think of a patient's history, I need it a click away. What I did to them and why they came to me needs to be immediately available. The slow-down due to drchrono is really significant, and led me to terminate my contract after one year of use, despite the pain in the @$$ of migrating systems. Navigating through a patient chart on the iPad is really hard. Navigating to the patient's history to retrieve past notes is even harder than on the computer. The inefficiency in this is really significant. The price is very high for what you get when compared to free options and even cheaper options.

Rating breakdown

Pros
-Ease of changing documentation templates on the fly- I can update the way my practice documents quickly and easily -Cheap -Relatively intuitive user interface -Simple platform does not require extensive training for new users -Growing and developing product: drchrono has made consistent updates and improvements in the last year, and I expect them to continue to improve over time.

Cons
-It is difficult as an administrator to "push" customizations such as medication favorites or folder structures for tasks being worked by back office staff to users. You have to log in as the user to make these kinds of updates for each staff member. -There is limited ability to link and report on data inside of the clinical note. -There is no calculating of scores (such as PHQ9 or other screening tests). You must manually calculate and enter scores. -The workflows of practice staff have not really been well considered. It is a challenge to audit which data has been entered for a clinic visit by the nurse or by the prescriber. Back office tasks such as referrals, prior auths, etc are not well supported. -Too many "clicks"; too much screen shifting: You often end up with 3-4tabs open at a time and have to click back and forth between screens to get the information you need for a single patient.

Rating breakdown

Likelihood to recommend: 3/10

Pros
Comprehensive features, customizable, easy to use billing

Cons
Servers are sometimes slow, no cost differential for low volume providers, only one integrated credit card proecessing vendor, with higher than average fees.

Rating breakdown

Likelihood to recommend: 10/10

Pros
-easily customizeable -many features regarding billing, scheduling, alerts, messages, labs, faxes -can be used by an integrated office with multiple locations and doctors

Cons
-long custom macro sets can lag while loading -having separate tabs open for the scheduler and each patient's note can slow things down -there is no way to get an instant glimpse at someone's records without clicking buttons

Rating breakdown

Likelihood to recommend: 7/10

Pros
1. That it is web based 2. That it is cheap per provider and added users compared to other EMR systems 3. The statistical graphs ie pie charts are pretty neat and easy to read

Cons
1. Patient demographics don't always save making billing difficult 2. Customer service and EMR support is very unreliable 3. Training programs CANT answer simple questions 4. Templates are difficult to create 5. Building documents and implementing them are almost impossible 6. The daily clinic schedules per provider are too elementary and color scheme difficult

Rating breakdown

Pros
I absolutely love using my iPad. There is no computers or bulky stands or even a laptop clogging up my counter space. I have one iPad that I carry from room to room. Cheaper and way better.

Cons
The only thing I wish it had was when I copy an old note often through my mistake I will copy a template that I wish I hadn’t. For example if on the first visit I do an exam and then the next visit all I want to do is type on my SOAP and not the exam page but I accidentally chose copy all previous templates. I would love a "clear template" button on the top of each template.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Intuitive user interface Consistently fast response iPAD/iPhone Friendly Export of data is easy and fast Easy statement management

Cons
Price is higher than others. Compared to a Kareo/Practice Fusion combination the price difference is $/month more.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Dr Chrono is an excellent patient care program that can fulfill all healthcare and business needs. Ability to customize templates, patient data and can even use on apple ipad / phone or android devices. Amazing technology.

Cons
There are different price levels which is great but does not allow a la carte items from the different price structures.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The scheduling, eligibility, and billing features are easy to use. Price is very reasonable for features offered. Implementation specialists and staff handling EDI enrollments are very helpful, general support leaves much to be desired. It is a good value for an EHR that offers MU certification and electronic billing and payments.

Cons
The software does some funny things. It seems to be working ok, and then strange glitches in the system occur. There are certain processes that require double work such as: problems listed in the clinical note do not auto populate into the patient's problem list. The chart and clinical notes should communicate with each other. The general support staff will rush you through a call if you need help, which makes me feel as if they are not concerned with resolving my issue. This should definitely be fixed, as good daily support is very important.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Digitally receiving e faxes Fairly easy e-refills Price point is competative Custom appointment profiles are nice

Cons
1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again. 2) You cannot write a note in a patient's chart without creating an appointment. 3) The SOAPNOTE set up is just strange. 4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue. 5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart. 6) Electronic lab results and uploaded lab results cannot go to the same folder. 7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not.

Rating breakdown

Pros
Overall ease of use; continued updates in response to feedback; useful reports and analytics, good price point

Cons
Miss the original, personalized customer service!! Lack of help-line can be annoying as one has to wait for an email reply or call back from drchrono along their timelines, not ours.

Rating breakdown

Likelihood to recommend: 8/10

Pros
that EMR, electronic prescribing, electronic billing, in one easy to use program, especially like how with electronic billing, patient statements are automatically created once insurance pays their portion, makes billing very easy, cost effective compared to billing service

Cons
delay in getting customer service, no ability to get immediate answer to simple question, would like more already created templates for psychiatric practice having to click on each item for standard MSE in physical exam takes more time than i like

Rating breakdown

Likelihood to recommend: 10/10

Pros
Reasonably priced, lots of functions, works much better than our previous EHR Soapware, quick support response by email

Cons
Layout not always intuitive, and often has to click in and out of several screens to get to where you want to go

Rating breakdown

Likelihood to recommend: 7/10

Pros
Has made billing insurance easier Meets EHR requirement for incentives Portable Customizable Can attach data such as retinal photos. Just requires additional steps

Cons
Not specialist specific Needs updated help tutorials Not compatible to directly load data from eye care equipment such as photos or OCT

Rating breakdown

Likelihood to recommend: 8/10

Pros
easy to use cloud based customer service price is right friendly support they have training on how to use the software

Cons
in the beginning we have had trouble saving the data but we called customer service and they were able to fixed our problem

Rating breakdown

Likelihood to recommend: 10/10

Pros
* DrChrono is an Apple Enterprise partner * user friendly for patient and provider * comprehensive pricing, not ala carte' * real time EHR, cloud based

Cons
* as to be expected, creating customized templates is time-consuming, however the implementation process is itself is relative quick * IT support is available by email/chat submission. IT will call back quickly, which avoids being placed on hold for long period of time, however not having a "800" number to call takes some getting used to. I must admit though, the IT department is quick to respond once a request for help is submitted * the company is on west coast hours; our practice is east coast. Not so much a con, just a small inconvenience

Rating breakdown

Likelihood to recommend: 8/10

Pros
you can design the drchrono system to exactly match your practice...which is fantastic! Also, billing is very easy with the chrono system.

Cons
online booking needs to be more customizable. price is kinda high to pay per month. eob's don't always post correctly.

Rating breakdown

Likelihood to recommend: 10/10

Rating breakdown

Likelihood to recommend: 9/10

Pros
updates frequently, easy to use, apps available for ipad and I think iphone and Android, haven't used in a while

Cons
more integrations, priced a bit more fairly for individual practitioners costs are high to survive, would recommend more flexibility in forms

Rating breakdown

Pros
system is easy to change notes and re format. Easy to on iPads backup system is easy to manage prices for plans are not to bad comes with new user tutorials

Cons
sometimes system does not save things don't like that you have to put in a ticket to fix a problem

Rating breakdown

Pros
There are several levels of pricing/functionality to choose from, so one might be a great fit for your organization. The interface is nice and easy to use with minimal learning curve.

Cons
Telemedicine is an add-on, so there's an extra charge for that, which with the baseline pricing put it out of my range.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Portability, ERA billing functionality, customer service, organic iPAD apps, easy to navigate, iPhone scheduling,

Cons
Have been told the price may go up in future years, clinical notes can be better, sales tax feature needs improvement, patient statement function needs improvement

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software replaces additional staff and performs great with lesser office staff!The ease with communicating with patients using the portal system, scheduler, bill payments, and the billing is fantastic.

Cons
I would like to customize options and have it match for pricing; using this software as not all features are necessary for my use of the software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Less expensive than any other I have found Reliable Great Customer Service Intuitive menus Drug interactions on the screen

Cons
This is minor, however, I have no control over the layout of printed scripts, including font size. Nor am I able to print different scripts on the same paper. I must give 3 separate scripts for ADHD medicine, and if I print all 3 on 1 page, the pharmacist calls to say the script is unreadable.

Rating breakdown

Likelihood to recommend: 10/10