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Jane Pricing
Pricing overview
Value for money rating
4.8
/5
305
Price starts from
79
Per month
Other
Pricing details
Base Plan - $79/per month Insurance Plan - $109/per month Corporate Plan - $399/per month.
The perks: Email & phone support, data import, storage, SMS messages, email reminders, and one-on-one Telehealth are all included.
What users say
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Reviewers who mentioned pricing said:
Ashley G.
Health, Wellness and Fitness, 1-10 employees
Used daily for 2+ years
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Overall, I could not recommend Jane enough! My patients are even recommending it to other practitioners, clinics, spas and other businesses who could utilize this system because they love it so much. Jane is so user friendly from both a patient and practitioner perspective. If you've been thinking about it, just go with it!!!
As a smaller clinic with no front desk staff our clinic relies on Jane to be our secretary. Jane does an amazing job automating everything for us so we can keep our clinic functioning well. Jane allows me to do the important parts of my job while handling the smaller details like online booking, automated reminders, payments in one spot, customized chart templates save in our clinic profile, the best and most helpful customer service that is there for you so fast, and taking our feedback to make this system better and better.
I honestly cannot say anything I dislike about Jane because it is constantly evolving to make our clinic run smooth. The Jane team takes feedback and puts it into action. We truly love this system because it really does run the back end of our clinic without us. Jane is a bit pricier than other systems, but it's honestly not a downside because it's not outrageous. It doesn't make us question if Jane is worth it, it doesn't make us look for other systems instead, it doesn't make us look at our budget and try to make cuts because Jane is affordable when you consider what this system offers and what it allows me to do instead of doing all the work on the smaller not as important tasks. Jane really does make my life easier.
Hi Ashley, What a lovely review. Thank you! I just had to share your comments with the entire team today :) I'm so thrilled to hear that Jane is helping you take care of things like online booking, automated reminders, payments, and charting so that you can focus on doing what you do best! When it comes to pricing, our model is our true cost for running Jane, so we don't artificially inflate our pricing to account for discounts. We want to make sure that our pricing is as competitive and fair as possible. If you ever have any more questions about that please don't hesitate to reach out to us. We are so fortunate to have lovely people like you as part of the Jane community! Maddie On Behalf of Jane
Mark L.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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Frustrating.
If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.
We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have...
Good morning Dr. Larinde, Thanks for taking the time to share your experience. I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane. As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder...
Cassandra N.
Alternative Medicine, 1-10 employees
Used daily for 6-12 months
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Jane didn't necessarily solve problems for me but it made it a million times easier and faster to run my practice. So great!
Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years. Jane's AMAZING customer service is the best part. They walked me through the transition and have been promptly there for me with any remaining questions. It's incredibly easy to utilize Jane for patient management, online booking, patient portal and invoicing. I decided to add on Jane's Stripe credit card processing (even tho it's more expensive than Square) for ease of use and I'm so glad I did. Thanks Jane!
The only thing that could be added that would be really helpful in my practice is patient communication. Right now, I still have to email my patients from an outside source then add those emails back in as files if I need to keep track of our communication.
Hi Cassandra, We are thankful for YOU! "Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years." This line says it all! I know it can feel like a big transition, but I'm so happy you reached out to our support team so we could walk alongside you. Secure Messaging in Jane is actually something that we're working on. If you haven't seen it already, please do add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane That way you can stay up to date with the status of this feature. We're so happy you made the switch, Cassandra. Maddie On Behalf of Jane
Steve K.
Alternative Medicine, 1-10 employees
Used daily for 2+ years
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I own and operate a low-cost community clinic. We have very limited reception support and we see a fairly high volume of patients. We needed a reliable, fairly full featured, tool that would off-load the burden of patient scheduling from my staff, enable my practitioners to document quickly and effectively, and enable my support staff to easily access patient records, upload/export patient charts, and document patient interactions. JANE does all of that, and more. This literally is the perfect support tool for a small to mid-sized, multidisciplinary medical practice.
JANE is a solid, extremely well thought out, full-featured product that is highly reliable, very responsive, quite customizable, and attractive to both practitioners and patients. It literally invites you to use it. And even more than the product, JANE's development and support staff are there for you every step of the way. They're always striving to make their product better. I am continually impressed by their responsiveness and innovation. It's the best EMR software product, for the money, thatt I've ever used, and I'm a certified EPIC support specialist.
Seriously...I can't think of any cons. This product does everything I want and need, and it does it superbly for a very reasonable price.
Hi Steve, Wow! What a review. I am definitely sharing this with the whole team today. Thank you for the detailed breakdown of what you've most enjoyed about working with Jane. It truly delights us to hear when Jane helps make your workload a little lighter for both you and your team. That way you can get back to doing the impactful work you do in your community. We appreciate you. Have a wonderful weekend :) Maddie On Behalf of Jane
Zeke W.
Medical Practice, 1-10 employees
Used daily for 1-2 years
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Absolutely the best. Many of the features that other companies charge for are included in Jane's basic version and honestly, Jane does them better. Can't say enough good about them. Just try the product and you will see.
Easy to use, does everything you need and almost everything you want without having to pay more. Customizable chart notes, works for multiple disciplines, fantastic scheduling, online scheduling, payment processing, appointment reminders, insurance billing, google reviews, patient portal. It is also way cheaper and their customer service is unmatched. I have set up and used many different EMR platforms over the years and Jane is the best in every category without any contest. I will never use another software again.
We have been using it daily for almost 2 years now and have not had any major issues. When minor things come up, their customer service is quick, efficient, and very effective. They are a joy to work with and I would give them 6 stars if I could.
Hi Dr. Watts, Wow. Thank you for this incredibly encouraging review! I shared this with the team and I know it will brighten their day. Thank you for choosing to be a part of the Jane community for two years. We are so lucky to work alongside clinics like Family Circle Chiropractic! Have an awesome week. Maddie On Behalf of Jane
Brett L.
Health, Wellness and Fitness, self-employed
Used daily for 6-12 months
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Ease of use but really needs some updates rushed through for the billing reports so I don't have to continue paying for my old software just to use their ledger/billing reports.
The online scheduling, automatic patient reminders, ease of storing credit card info and sending superbills to patients, emailing intake forms, charting, all allow me to run my own practice without needing a front desk to do these mundane tasks since JANE does it all automatically! Save on both EHR and overhead from one less employee.
THERE IS NO FILTER OPTIONS ON BILLING REPORTS MEANING NO WAY TO GET A CONCISE ITEMIZED RECEIPT and it's causing me to use my old EHR system for all my personal injury / car accident patients to RE-ENTER everything before submitting it ...wasting a lot of time. for some reason JANE lists every single diagnosis code after every single CPT code (sometimes over 20+ per patient after an accident, doing...
Hi Dr. Brett, I actually read your review here a few days ago and then went down a full rabbit trail finding the example you sent in of the Superbill and learning more about the trouble you're having getting a concise receipt. Then I forgot to respond to your review here! I pulled out your example and made sure it was well documented with the part of our dev team responsible for these receipts...
Kristin L.
Medical Practice, self-employed
Used daily for 6-12 months
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Jane has been great overall. You cannot beat the customer service, however I have spent too much time figuring out how to do "workarounds" on my own and I wish that I did not have to do that so much.
The customer support is the most amazing feature. They are all intelligent and friendly. I like the upbeat design as well. It takes a while to learn the little things to do workarounds, but once I achieve that, then I believe that I will be able to function just as well as a more expensive EHR with a much cheaper cost. For a medical practice, it is much better than other inexpensive EHRs like Simple Practice that really would not work well at all.
There are things that I want to be able to customize more easily in the emails. As a medical practice, it lacks features to integrate with pharmacies and labs, but that would prob be an upgrade. There are some simple things that could be easily fixed that I have to do a feature request for and probably will be a long while, if at all like 1. Adding a middle name to profile information. (yet it has...
Hi Kristin, Thank you very much for taking the time to write this review and send us stars :) The information you collect in the questionnaire portion of the intake form will actually be saved directly to the patient's chart! You can learn more about that here if you'd like: https://jane.app/guide/patient-profiles/intake-forms Oh, and if you haven't seen it already be sure to check out the...
Verified reviewer
Alternative Medicine, self-employed
Used daily for 2+ years
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I have found Jane to be a great over-all softward for your health care clinic. If you do have chiropractors, acupuncturists, massage therapists, osteopaths, etc., it is a great way to seamlessly book and chart.
I have used Jane app at a few different clinics, including the one I am at now. The amount of features it has, and how you can customize it for your needs as a Practitioner are wonderful. From chart taking to booking multiple appointments at once easily, Jane has really thought of everything a Practitioner may want, and applied it to their software. I also believe the customer service is fantastic from past communication.
There are almost too many ways to do 1 thing. For instance for billing, you can go in and do it, then the next time do it a different way and get the same result. I think it would be better to not overcomplicate things by just allowing you to learn how to achieve what you want only 1 way. Sometimes I forget how I did lets say an ICBC claim, go in, find out oh I can also do it this way, then forget. The final thing is the price point if you are a sole practitioner is very high, but in a medium size clinic with receptionists this is a great softward to communicate with everyone at your clinic.
Hi there, Thanks for sharing some of your experience with Jane across a number of different practices. I'm pleased to hear that you've found Jane flexible although I'm hearing that you might be sometimes finding Jane to be TOO accommodating with the ways to access the same place. Often this is because for an administrator working the front desk - it make sense to get to the billing one way,...
Verified reviewer
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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Reliable EMR system, multifunctional, easy and neat user interface, excellent customer support
- Easy to use for both administrators and patients/clients - Clean and organized user interface - Great customer support - Functional - billing, charting, scheduling
- Charting could be more advanced - ideally incorporating some elements of previous chart notes to save users more time charting - Cost is slightly more expensive than competitors
Hey there, Thanks so much for taking the time to write this review and share your thoughts. I really appreciate the words you chose to describe Jane here - reliable, easy to use, and multifunctional. Oh - and I noticed your comment on support too :) When it comes to Jane's pricing, we have worked hard to make our pricing as fair and competitive as possible. Our pricing model is our true cost for running Jane, meaning that we don't artificially inflate our pricing to account for discounts. I hope you will reach out to a member of our support team this week, so we can make sure you're on the best plan for you! Thanks again and hope you have an awesome week. Maddie On Behalf of the Jane Team
Garth K.
Hospital & Health Care, self-employed
Used daily for 2+ years
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Using Jane has been outstandingly good, an aspect of my daily work that has simply made my professional life easier and more enjoyable. I have used various EMR systems in previous years (such as InputHealth) which were terrible by comparison, a constant headache, and much more expensive too.
It is easy to use, inexpensive, obviously well thought-out, is reliable, never any serious problems with it, and for minor issues the staff are rapidly responsive and helpful. It has the features I need for convenient, rapid scheduling, including recurrent appointments, notes, and billing (linked to a Canadian public healthcare service plan). It has automated appointment reminders and you can create & send your own questionnaires or intake forms before appointments, which I have found very useful.
I would like Jane to be able to keep stored files in different folders (such as lab reports, specialist reports, letters, etc.); at present all downloaded files are in the same single folder. Then it would be good to sort through these files alphabetically or by date, etc. It could be useful to send & receive faxes or other files automatically within the system. At present I have to export files (such as reports) from Jane to other software before faxing, or create the files elsewhere (such as for prescriptions) before faxing.
Hi Garth, Thank you for taking the time out of your day to write such a detailed review! Overall, I am thrilled to hear that Jane has made your life easier and more enjoyable, I can't wait to share that with the rest of our team! As a solo practice, automating as many tasks as possible can be a huge time saver, and I am glad to hear that the Recurring scheduling, Appointment Reminders, and Intake...
Sherri W.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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Very easy system to learn, accurate and well laid out. Customer service is outstanding, besides the Help Guide, the accessibility of Jane Team members to answer questions in a timely manner is incredible.
Would like to be able to have more than one email address per patient. Also, be able to have flexible pricing on some services as they vary occasionally, so we are required to set up a new product each and every time.
Hi Sherri! Thank you for taking the time out of your day to share your experience using Jane. I can't express enough how much we appreciate your feedback. It always makes me happy to hear that our customers are receiving the help they need in a timely manner. As our Jane Community grows, our team aims to provide the same level of service in terms of quality help and quick response times, regardless...
Nicholas C.
Alternative Medicine, self-employed
Used daily for 1-2 years
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AMAZING. I've been an employee at a clinic for a couple of years and have just moved to my home practice. Adopting Jane on my own has been such a positive experience, I was nervous at first, dreading having to learn everything on my own, but it went so smoothly and the customer service staff were so helpful. You guys even gave me a 2 week grace period as I learned Janeapp and migrated to my home practice. What seemed like an impossibility in the past, I'm now feeling so much more positive and optimistic about my success, as a Reiki practitioner, starting out was difficult, but things are beginning to go more smoothly and I have Jane to thank for being an integral part of that process.
This product is crazy good. It's so easy to use and customer service is unreal, and the pricing is amazing. The people behind Jane are always there to help me and they seem to put so much effort into helping me understand Jane's features and how to use them. I feel genuinely supported and am definitely going to recommend Jane to everyone. I even ended up reading Jane's Story page and About page today because Jane's existence made me feel so supported, positive, and optimistic about my practice.
During the tutorial phase of setting up Jane, after you've done the 6 major steps, you can opt in for more advanced settings by checking off boxes and updating the tutorial steps to those new features. You have the option of "skipping" these new tutorial points once they're up and "marking as complete" as well. I ended up clicking "Skip" or "Completed' after I'd clicked Charting and another feature,...
Nicholas, Wow. What a review! I just shared this with our entire team because I know it will brighten everyone's Monday- thank you. You said that Jane's existence made you feel supported, positive, and optimistic about your practice. That is amazing and it's all we could ever want! You provide care to your community and it is our mission to support you in that. I really appreciate your...
Demi M.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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The accessibility of Jane being on a web browser has freed our office from needing a server, having to worry (more) about safety and security of the data, and having special software for VPN and HIPAA compliant backups. Our office is basically paperless and we can help patients from any device we choose. It integrates with Square Terminal and also has its own credit card processing online through Stripe. It is highly customizable, yet the default emails/texts/invoices/statements/superbills/notifications are already great.
Jane is beautiful - we love using it every day. It's so aesthetically pleasing. We appreciate this even more after using other software that was ugly and not user-friendly. The price is amazing for what you get! Online intake forms, text reminders, online booking website, and much more. The automatic emailing system is such a life saver. It waits 3 minutes to email a notification to a patient, so...
There are a couple items still being worked on by Jane, but they're coming out soon.For example: more features for packages, recurring automatic payments, diagnoses in charts being tied to the billing portion of the appointment, etc. Being that Jane consistently takes suggestions and has a very clear roadmap that shows what they've got in development, it's really not a problem, since you can tell they are working to improve all their features. You can see everyone's suggestions online and vote for your favorites so that the Jane team knows what to prioritize.
Wow Demi. This is a lovely holiday surprise. Thanks for this really detailed break down of what you've enjoyed about working with Jane in your practice. I just shared it with the team because it is so thoughtfully written. I appreciate the time you took to share your experience with us and other potential Jane Community members! What a lovely gift this holiday season. I always say that I love it when practice managers enjoy working with Jane - everyone in a clinic uses Jane in a different way, and you are spending probably the most time with Jane out of anyone! Have a wonderful holiday season Demi! Alison - Co-Founder
Linda F.
Health, Wellness and Fitness, self-employed
Used daily for 1-2 years
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Pretty good overall. The staff is always friendly and can help eventually. Bookings and notes easy to do. Figuring some things on your own more difficult, getting a response by phone didn't happen multiple times, I'd eventually send an email get a response in a day or two which felt too long to wait.
Transferring from the clinic I left to my own practice with files was relatively easy. Maybe better from multidisciplinary clinic and multiple practitioners.
I thought it navigating to figure out things on your own is difficult, even with search bar as an option. Until you get used to it takes time to learn. After pandemic help time for questions took over a day to get a response and never got phone calls back, would have to email. Price very expensive, found out of other one that's half the price and as a website looks better.
Hi Linda, Sorry to hear you had a less than stellar experience with our support times! I agree that a day or two is too long - and we did definitely have some delays over the Covid response period. What a strange time this has been! Half our practitioner community was shutting down and half were scrambling to figure out online services through telehealth. I'm so pleased we were here to support...
Roberto C.
Alternative Medicine, self-employed
Used daily for 6-12 months
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Jane has made so many things easier and dare I say - enjoyable. I used to dread all of my time spent on the computer, but no longer. From charting to managing payments and scheduling, there's really no comparison to Jane. A little more expensive than some bare bones options out there - but we made up for it (and then some) by simply reducing the # of no-shows. We used to have more than our share...
Sorry - can't pick just one, but for us the text reminder option (without additional cost) itself made up for the slight difference in cost compared to what we were using before. With text reminders we don't have the amount of no shows or late cancels that we used to. Also - custom charting/templates and ability to modify charts made by others before us, has saved me SO MUCH TIME charting & also made my charts more legible & organized. I'm embarrassed it took us so long to switch
It's so advanced compared to what I was used to that I got a bit overwhelmed at first. Fortunately, the various videos, articles, phone support, demo clinic (where I could play with various settings etc) and online meeting support was phenomenal with everyone genuinely friendly and focused on helping you without stock replies. Other con is that we had to use a not-so-perfect workaround for tracking groupon & other prepaid packages we sell. However, the good news is they're rolling out a fix for that sometime this fall
Oh my word Roberto, This is just too lovely. What an honour to get to read these words today - we shared your whole review with our team so that everyone that helps build and support Jane could read it too. I can't tell you how much your words around Jane's customization makes me smile. Every time we add a feature to Jane we have to make sure it will work in the seemingly MILLIONS of ways...
Brenda U.
Health, Wellness and Fitness, self-employed
Used daily for less than 6 months
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I'm loving everything that Jane has to offer. After 10 years in the medical profession (nurse) and being a real stickler for documentation, I'm a big fan that I can create my own intake forms and consents. This allows me to continue a normal charting flow for me while protecting both my client and myself from any future issues that may arise.
I love that Jane App is a total package - appointment scheduler, documentation, ease of accessibility for both practitioner and client - all for a fraction of the price of hiring someone to do the same work. Jane makes it so easy to visualize the roadmap I need to create in order to obtain the goals I set for my massage practice. And even better...I can grow my business with the Jane App, too! What's really blown me away? The customer support at Jane is personable, prompt and open to receiving feedback to what their practitioners wand and need in a software program.
Scheduling is a little tricky as the sole practitioner. My business is mostly out call based but will occasionally have repeat clients, friends or family over to my home to provide the same massage service. Unfortunately, right now, Jane isn't able to accommodate blocking off schedules if another location is booked. I'd also like to see Jane have a mobile app in the future.
Hi Brenda, I love that you've "hired" Jane for your practice! Thanks for sharing your experience here with us. A nurse turned LMT is a fascinating story and I'm glad to hear that Jane can help you provide great (and well documented!) care to your patients. I laughed out loud reading your pros. It sounds like it was written by a Jane marketing team! I'm so pleased you've been enjoying working...
Devon L.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
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Overall we enjoyed using Jane App and was able to set it up for our specific needs. We loved being able to support a more locally owned business when choosing their service. Their customer support was good but was also delayed for up to 1 to 2 days at times. Their online help menu was very helpful at times.
We went with Jane initially because it was a Canadian based company had a great review from another float center we had consulted with. The mobile side of this software was very easy to use and navigate. It was easy to adapt it to our needs of running a float center; the app is intended for practitioner style business. (Chiro, massage, etc)
Does not have membership style functions or being able to have a single service token compared to a dollar value on someones account. Does not send out auto emails at different pre-determined intervals or other areas within the software.
Hi Devon, I love the patriotism! Thanks for your Canadian Support :) We are just about to implement a new "packages" feature that might be helpful to you! If you missed the summer feature showcase you can see a preview of how they will work: https://vimeo.com/452703248 Just follow the time stamp for packages down in the description of the video. And I'd love to hear more about the type of auto emails you're looking for - the "Ratings and Reviews" feature (also in that video I linked to above) might be what you're after? Coming soon too!! I hope you have a lovely week Devon, and thanks for taking the time to tell us a bit about your story with Jane. Alison - Co-Founder
Robyn F.
Health, Wellness and Fitness, self-employed
Used daily for less than 6 months
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Love it and feel it is great value for what I'm receiving.
I have been using Jane actively for a few months and am appreciating it more and more on a daily basis! I've noticed an increase in new patient bookings as, apparently, people like the freedom to book online rather than playing phone or email tag with me. Many, many of my return patients comment how much they love Jane and how easy it is to use. In the past few weeks I've started online charting as well as the booking and this too is going well. I'm thrilled to finally be done with paper patient files (that I need to store for 10yrs once inactive!). This is much more efficient. Customer support is also excellent and response time is great!
Not really a con, but because Jane offers so much, there is a bit of a learning curve, at least for me. However, I'm not a tech-sort and had only done paper booking prior to Jane. Thankfully, they were able to walk me through any difficulties I was having with set up etc.
Hi Robyn, Thanks for taking the time to submit this review and welcome to the Jane Community! I love that you're finding success with the online booking through Jane - my practice is seeing 60% of our appointments booked online so I agree that it's a feature that is appreciated by patients. When I first opened my practice that number was closer to 25%, so it's interesting to see the change in...
Nell M.
Hospital & Health Care, 1-10 employees
Used daily for less than 6 months
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I've been consistently impressed with the customer service - the team are responsive and helpful. The only minor issue is the lack of customisability, but there's a trade-off with a lower price, so overall I'm very happy.
The ability to take online payments and to reconcile them with appointments was an absolute dealbreaker for me when looking for clinical notes software. Very few systems offer this feature; and Jane offers a better version than my old system, at a lower cost. Absolute no brainer. I also liked the fact that I only pay for a licence for clinicians and not for admin staff - that's a real bonus.
I'd used my old system for 10 years before switching to Jane, and it doesn't feel quite as intuitive yet. However - I felt the same way when I switched from my Nokia to an iPhone, and now that I'm used to it, I wouldn't consider switching back. I guess the only thing I'm not so keen on is the permissions, as they're not as customisable as I'm used to, which means I have to do some tasks that I would previously have given my admin team; and the fact that Jane's back-end team won't customise things for me (eg permissions and reports) as my previous software team were prepared to do for a price.
Hi Nell, Thanks for this review of Jane! And of Jamie - who probably helped you with your transition to Jane. I'm so glad you're finding online payments helpful to your practice. We couldn't have anticipated the importance of contactless payments in advance, but I know that they're being used by many practices to help with reduced risk in practice, and to pay for the newly popular online appointments....
Kaylee E.
Health, Wellness and Fitness, self-employed
Used daily for 1-2 years
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I really loved it except for the lack of simplicity in charting templates. However, I am someone that is more easily overwhelmed, it just wasn't a right fit for me in that regard. (I do really miss the excellent customer service though!)
I loved the cost, easy to use if you knew how. Really great for when you're first starting your private practice. The customer service is the freaking best though, and there's no bait & switch like most other EHR software companies <3
I am someone that loves to rely on premade templates, however, there's like thousands to choose from. (other practitioners share their own templates) And even after attempting to create my own, it just felt too complicated and messy. I needed a SOAP that was streamlined and quick to get through. It took me forever to finish a chart because there was a huge mix of drop downs with bullets, with filling in the blanks, etc.
Hi Dr. Kaylee, I want to first thank you for taking the time to write this review. Second, I'm so sorry to hear that you've decided to leave the Jane family! I'm hearing that the time it takes to pick and/or create a chart template was one of the bigger pain points here. We really want you to feel like Jane is the best fit for you as a single-clinician practice. Our hope is to have Jane...
Bryan S.
Hospital & Health Care, self-employed
Used daily for 1-2 years
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I have been very pleased. They have really "wow-ed" me with their exceptional customer service and continued upgrades to the software.
The features were what initially drew me to the software. I was looking at options that had patient notes and scheduling that were so much more expensive. Add in awesome features like online scheduling and it was a no brainer.
I would like a little more customization in the text and email alerts for upcoming visits. My clients love getting texts about their visits, but I would like to be able to make more custom messages such as procedure changes related to covid precautions, or specific needs for different types of visits.
Hi Dr. Sullivan, I love this so much! Thanks for taking the time to leave a lovely review. I'm so glad to see you've been working with Jane for a number of years now and have benefitted from the expertise and work that other Chiros have generously shared through their chart template library. I also think that's a pretty wonderful part of being part of the Jane Community :) Text length...
stephen B.
Hospital & Health Care, 1-10 employees
Used daily for 1-2 years
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My experience with the Jane software has always been great, such a quality and professional product but with such a friendly and personal customer service approach, the contrast between the two is rarely found in such a big company.
The ease of use is so important as our practitioners have limited time with patients so being able to use the software with minimal difficulty is great.
Very littles con's if I'm honest, if I had to find something constructive to criticize, it would be the automated pricing adjustments when adding new users. Only because not all users actually use all the appointments allocated to them so could easily be priced higher for availability use as opposed to actual appointment use. But the customer service people looked into this quickly and amended hassle free.
Hi Stephen, Thanks so much for the kind review. I'm hearing that you're finding ease of use to be one of Jane's pros, which is so great to hear. Building Jane to be legitimately helpful and efficient is our North Star! Thanks for the Automated License Feedback. I'd love to hear a little more about what you said about "not all users actually use the appointments allotted to them." Are you...
Michael T.
Hospital & Health Care, self-employed
Used daily for 6-12 months
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Love Jane and their support. Can always get a question answered
Low price point, easy to use. Outstanding customer service
Book keeping is just ok compared to other products
Hi Michael, Thanks for the review! I'm hearing that you consider Jane to be "easy to use." It also sounds like you've been in contact with our support team - that's great to hear :) I'd love to learn more about your bookkeeping thoughts. You can share ideas directly on our public customer feedback site here: https://janeapp.canny.io/feature-requests Alternatively, you can reach out to the support team directly via phone or email. We really value your input. Thanks for taking the time, Michael. You are appreciated! Maddie On Behalf of Jane
Dawn S.
Health, Wellness and Fitness, self-employed
Used daily for 2+ years
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Jane takes time to get used to and comfortable navigating around, am happy I did not have to rush this process. Tech can be intimidating for non tech folks, but the Jane Team have your back.
The support from the Jane Team is incredible! The emails are friendly, easy to understand and the responses are fast. The Jane Team have every corner covered for support, not just emails but they also provide an online resource guide, steps to setting up your Jane account, videos to watch, demos and Jane community Zoom meetings! I have used Jane App as a massage school principal, an practitioner at a clinic and now for my own 'soon to be open' clinic... and they simply are the very best! Thank you Jane Team, you are all Rock Stars to me :)
The cost... would like to pay closer to $60 a month as I am the only practitioner in my clinic.
Hi Dawn! Thanks for leaving this review today - I really appreciate your support of the support team! And you've used Jane in an impressive number of places! I'm so glad that we get to be a part of this exciting new chapter as you open up a practice of your own. That's so exciting! Good for you! Are you working less than 10 patients a week right now Dawn? If so, let us know! Hope you had a lovely weekend and thanks again for your kind words. I'm going to share them all with the team today and I know you'll make their day. Alison - Co-Founder
Linda E.
Cosmetics, 1-10 employees
Used daily for less than 6 months
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Excellent.
The product is user friendly, robust, covers almost everything one could want from a software. Support is excellent. Value for money is exceptional. I can't say enough good things about the product/company and support. Often companies will be very nice to you before you buy, but then leave you hanging post purchase....not Jane, their support before and after have been unparalleled. Our clinic is both medical and cosmetic and Jane is able to handle both aspects.
Very few features that are missing that I would like to see. The main one is the ability to print labels for labs. It's apparently on their list of requests so hopefully in the future. Other people have requested secure emailing from within Jane and other small things, but compared to any other medical/health care practitioner software I"ve seen, Jane has certainly been my favorite.
Linda! Thanks you for your review! I will title my response "Linda is an excellent Office Manager" So appreciate the enthusiasm and the notes. I saw one of our Jane clinics recommending a workflow for printing labels - in case it's helpful... They export their Client List from the Reports tab into a CSV (you can run by date range to find new patients created in that time period) and then import the CSV to Avery's software before printing. You do have to do a little manual work to remove the fields you don't want but some have reported success! Hope that helps for now, and I'll add your vote to that feature request. Thanks again for being a part of Jane's story Linda! Alison - Co-Founder
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