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Description
Medesk is a medical practice management software designed to help independent surgeons, pediatricians, ophthalmologists, and other businesses in the healthcare sector manage processes across online appointment reservations, patients, and electronic health records. Administrators can automatically send appointment reminders to patients via texts and emails and follow-up visits on a unified interface.Read more about Medesk
Pros and Cons from Medesk users
+9
It has been the best software we using are using here in South Africa Cape Town. Its privacy policy is up to standards ... its staff is friendly and very helpful in time of assistance.
I lost one month talking to the company and felt that I am asking them for a favour until I lost my patient and cansal my direct debit for the Medesk.
SENSITIVE CONTENT] from Medesk is an amazing guy who know his stuff and will help you above and beyond.
Very poor service and need lot of improvements.
Anish A.
Quickly to learn, easy to use. For our small company this is the best solution for now.
I have also ask for refund of the first monthly pay as I never managed to use the softwere and still no refund given.
Overall very satisfied with the experience and interaction with Medesk. I would definitely recommend them.
We had some troubles with additing contract, we need to have it on profile once, but still I have this issue. Also it was a little bit difficult with invoices, but after support, now is quick.
Very user friendly system with lots of shortcuts to help make duplicate tasks much more streamlined. I have the GP database pre-loaded on so I don't have to manually type each GP name and address.
I like that it is customizable. The support team has adapted the system to my needs and I can even make changes myself.
It is also very reasonably priced and yet it is very powerful software that is always adding features and listening to their users' feedback with regard to what new features to add.
I have to say their customer support is second to none as well.
Description
Intuitive, end-to-end Behavioral Health EHR with configurable forms, clinical workflows, assessments, outcome tracking, reporting, billing, analytics, business intelligence, patient portal, mobile and virtual care to improve clinical, administrative, and revenue operations.Read more about Qualifacts CareLogic
Pros and Cons from Qualifacts CareLogic users
+15
I like that it can be accessed from more than one computer. I like that you can enter info and as long as you hit "submit" it will save and you can go back later and edit before you sign if needed.
CareLogic is the worst investment one can purchase for their company or practice. Fear this--yes because you got ripped off.
CareLogic is easy to use and very functional. It is a great product and easy to understand once you get the hang of it.
I can say that deleting information was a bit difficult once information was entered in, so this was the only negative.
Mattie M.
Excellent company with a true eye out for the endusers, industry, and the product they have built and sell.
Derek M.
I can say that I have worked with large number of EHR systems over the years, but this is by far the worst system that I have ever encountered as a medical provider.
Great software that will improve efficiency and lower costs for your company.
Worst EHR I have every worked with as a medical provider.
It has always been positive. We have received positive support and assistance when needed.
Seems to be "errors" or downtime more than would like. I sometimes have trouble logging into DrFirst from the "manage medications" tab in medication management.
Another things we love is the ability to have supervisors access their staff's clients to insure arcuate data entry.
Due to its lack of integration, the user must comb through many documents to obtain necessary information such as past medications, allergies, medical history, and labs.
Overall the experience with CareLogic has been great. We will continue to find new uses and features to enhance our programs.
Snagged often, problems often, customer service was somewhat dependent on the day.
Customer support through implementation was excellent, customer support is less responsive after implementation, but does take care significant issues.
Also, trying to add an new admission for a previous client was a mess.
Heidi E.
Using CareLogic is really useful for our department to generate data and reports to see the performance of our therapists and programs.
The canned reports may not give the results needed, so either have to pay to get a custom report or build your own report.
Description
YellowSchedule is a web-based appointment management software that enables health professionals to streamline appointments, and manage patient communicationsRead more about YellowSchedule
Pros and Cons from YellowSchedule users+15
Great customer service - I've always gotten a very quick resolve and response back. Nice app for phone, nice to be able to text from it as well.
I don't know if this is a problem on the end of my webpage (my web designers insist it isn't) or if it's an issue for yellowschedule. The other problem is about the calendar fitting onto my screen.
Very simple once acquainted with the system, VERY affordable, and would recommend to anyone who needs the ability to have a visual schedule and the capacity for clients/customers to self-schedule.
Sometimes when adding appointments, the calendar fails to notify us of conflicts as well.
It has been fantastic for keeping an organized calendar. I especially love the text reminders sent to clients.
Because of the inconsistency, I have missed cleints' messages for several hours or even days.
Reminders work - patients love it. Awesome integration with website.
Of the few complaints I have had, I have contacted the Yellow Schedule team and they have responded quickly. I get my answer/resolution and I am on my way.
I like the ease of use of the software. I also like the low cost of the software.
It is easy to use, price is good (mine is included with my website so all i have to pay for is the messages sent), many of the clients like the text messages and email reminders.
Excellent value and my clients appreciate the reminders.
The team behind YellowSchedule are very friendly and approachable and very quick to respond to any issues or queries I have ever had. I cannot recommend YellowSchedule highly enough.
This is a very easy to use product. We have been happy with it for scheduling and look forward to the new patient notes addition.
Very happy with the new implementation of simple SOAP EMR. This enables me to keep notes as close to what I was doing before without having to try to fit notes into pre-fabricated boxes.
Once a person confirms you have a record of confirmation. Another amazing thing about Yellow Schedule is the customer service.
I would describe my overall experience with YellowSchedule as pleasant and stress-free.
I fully recommend this site to other therapists who want to spend time treating clients, not scheduling, rescheduling and confirming/reminding those clients about appointment times.
It is extremely user friendly. It's easy to change and reschedule appointments simply by dragging and dropping or extending the boxes.
Description
The Vianet Health Application is a complement to the management platform for small and medium-sized clinics and offices, offering an extension to a range of products, such as diary, billing, financial, electronic patient records and telemedicine.Read more about Saúde Vianet
Pros and Cons from Saúde Vianet users
No pros & cons found
Description
Nookal is a cloud-based practice management software system that helps allied health therapists and practitioners manage and grow their practice.Read more about Nookal
Pros and Cons from Nookal users+15
Tech support easy to chat with friendly and helpful in addition to their own help page with tips tricks for setting up various processes - With pictures and excellent descriptions.
No certificate of capacity with treatment plans. Horrible phone / mobile interface - needs a change pronto.
Nookal is great software, easy to use and has great integration with other apps like physitrack.
No restriction of access to medical files - reception staff should not be able to access clinical notes.
Excellent customer service/support - prompt replies to technical issues and really helpful staff who are responsive to niche needs and take action on feedback.
Inability to switch off the multi paractice and multi disciplinary aspects. You have to live with that.
The system is very user friendly. And the help desk/online support is awesome.
This makes changing rosters troublesome and very annoying. The paste feature should not push everything above it upwards.
Overall a fantastic product that our multi-clinic business relies on daily, with noticeable feature upgrades from our previous PMS.
I like it because the colours are nice to look at and it's user friendly.
Excellent response to queries, continunous improvement of the nookal platform.
Overall good system, a lot cheaper than the more complex systems I looked at using like Gensolve, and even though it is more simple, it has all the basic requirements and runs smoothly.
Personable service, good documentation to follow to resolve issues and real time chat option.
Ease of use, intuitive, customisable and constantly improving.
On the whole, this is the best practice management software that I have tried that meets my needs.
Love that it integrates with ACC so I can lodge claims and bill ACC direct through my invoicing.
Cost Effective and Efficient Practice Management Software.
Working with Nookal is cost effective and frees up a lot of time.
Description
Practice Fusion is a cloud-based electronic health record management solution offering features such as e-prescription, charting, scheduling and lab integrationRead more about Practice Fusion
Pros and Cons from Practice Fusion users
+15
Good price reasonably user friendly, adding mips reporting, some ability to customize. Robust support at the beginning.
Customer service is horrible; they are rude, not helpful at all and you are easily on hold for 40 minutes at a time. You can leave a message, but no one ever calls you back.
I would gladly put Practice Fusion up against them all. It is great and it delivers exactly what they promise and they also provide the best customer support that I have seen in the EMR field.
Having used the product for past two years, I am annoyed to learn the new user interface, surely I'll adapt.
But the thing that I like the most is the ease of use, the improvement in the car in the last 2 years was great. They have been using practice fusion for more than 6 years now.
Lack of electronic devices integration. No ecommerce through PF.
Practice Fusion met all those needs plus more. It has an excellent user interface, easy to learn how to use, and is overall great.
Caitlynn D.
And those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one.
A free webinar for training is offered and is very helpful. Many useful features that can be integrated into practice.
Initially Practice fusion was free and then all providers had to pay a monthly price. What I am mostly disappointed is the contracts that have the providers sign.
I like this software because it is easy to schedule my appointments online. Also I heard that this software is not too expensive but a lot of patients are going online through Practice Fusion.
For me the lack of attention to the specific needs of Psychologists in the EHR as well as the ever increasing price of the EHR caused me to look to other EHR forms.
It is great at keeping up appointments and check-in. Can be testy sometimes but overall a decent program.
I never found anything least about this software. Every time I use Practice Fusion it never had given me a problem.
Overall it was good, we stopped using it when they were going to start charging for prescribing and our office does not prescribe medication.
My billers could never access and you cant talk to anyone they send you instructions in an email. I have to pay for 4 providers when I am only one.
I found that it was very easy and practical to use.
I will tell every fellow physician i know to avoid this product at all costs.
Description
Profi is a tool for professionals who want to maximize their impact, helping businesses drive impact at scale.
Try it free or book a demo.Read more about Profi
Pros and Cons from Profi users
+15
Their customer success team has been a great resource for us in the implementation phase. We also like the clean and untuitive UI/UX and the broad set of features.
Alexander D.
I wanted to allocate a coach for this software, tried to change email and they would not change it. They went on to accuse me of breaking terms and conditions.
Profi was really quick and easy to set up (calendar, services, clients, forms, landing page ...). It has a beautiful, clean interface and is a pleasure to use every day.
It is a well designed SaaS there are very little if any complaints. It does what it's supposed to do.
It has solved a lot of my marketing issues. Clients trust and love the ease and seamless process of using it.
Peter H.
Automations/rules for bookings are missing but this is isn't a deal breaker for us.
Ekaterina K.
They are fabulous and the product itself does everything. The features they offer have added so much to my business and made my offerings stronger.
ICal integration is missing but Profi has told us it's coming later this year.
It's clean, professional and easy to use for our team and our SEO customers. Profi's support team is superb.
Vira S.
It has never let me down in the 18 months I have been using it. I love the solidness and reliability of Profi.
Peter H.
Onboarding and implementation were very smooth. Superb customer service.
Awarenow really helps in getting going in your coaching business. It is such a time-saver when everything you need is integrated flawlessly.
Shade O.
I love how easy it is to make a coaching program for an unlimited amount of students.
Most of all, our team likes Profi because it's easy to use, both for our teams and our clients.
Vadym R.
User interface looks very pleasant and intuitive.
Bohdan D.
Frankly, the Profi team, plus a beautiful and easy to use booking widget (a killer feature!) and a discounted pricing scheme.
Pages load fast, information is organized, clients data is secure, price is fair. I love apps and software but I don't have the time or patience to learn and keep a complicated business.
Integrated Zoom call without restrictions. Group calls availability and also possible to create a course.
Description
BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry. Features include: scheduling, patient portal, audit-compliant documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reportingRead more about BestNotes
Pros and Cons from BestNotes users+15
I use it daily for my job. However, my favorite part about Best Notes is the amazing customer service.
As we are new to using BestNotes I am not sure if its a technical error or user error but it fails to carry over the level of care for each client.
I looked into BestNotes and was very impressed with what it has to offer, and at a very affordable price.
The software doesn't seem to be upgrading with the advances in technology. I still find it hard to navigate and make edits to a document without it making an error in the formatting.
As an outpatient therapist, this system allows is so user friendly and to have the customer support to help make forms that was already in place and not charge is a wonderful experience.
Additionally, the file size constraints can be a limitation when working with government agencies who have extremely large patient files.
If there is a reporting request, or company specific function request, the BestNotes team is easy to work with and does a great job to find the best solution for the Organization.
API limitations, inability to auto-schedule report exports.
Likes include ease of access, ability to navigate, ability to print information as needed.
I like that the interface is user friendly and has a lot of features that are specifically useful within my field.
What I like most about this software is that there is an app for it. I think that this makes it so much better and accesible.
Very responsive and available. We especially like that they are willing to customize it for our particular business and we can upload our current forms.
Overall it is pretty flexible and easy to use, and is a very good value for the price.
I like that it is easy to use, you can customize the settings to make it more personable, and it allows for information to be easily stored and accessible.
The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.
BestNotes has a supportive team that is easy to contact. Any software issues are quickly resolved and the software is dependable (no downtime).
I like that you can add as much as you need to your advancement notes and don't need to simply check boxes or what have you like different frameworks.
The best part of the experience has been the customer service. Customer executives are always available, extremely knowledgeable, and super-fast to respond.
Description
Healee is an integrated patient access solution with robust 24/7 self-scheduling, powerful rule-based patient-provider matching and sophisticated calendar management.Read more about Healee
Pros and Cons from Healee users+9
The software is very intuitive and easy to use. I would like to highly recommend it to anyone who is interested in health care.
There is no any aspect of this product difficult to use.
Easy to use and reliable. It gives good opportunity for vital meetings with patients.
I could not find any functionalities that are missing.
I realy treat peoples cheap, successfully and in very fun and joyable manner. There is possibilities to chat with them, or record voice or send photos, videos or speak.
Too much stuck to tradirional medicine I need more alternatice optionts to have.
It was not difficult to start using the platform and I am very satisfied with it, as it offers useful functionalities for online medical consulting. It helps me to be close to my patients.
Health problems if my patients ,but as I have mentioned before needs more advertising.
Easy to work with for both sides, provider and client. Support company is competent and helpful.
Congratulation for this amazing project and product.
The software's interface is very easy to use and it really supports my daily practice. Connecting with new patients is simple not only for me, but it is effortless for the patients too.
Getting started with Healee is very fast and hassle free.
Description
Boost efficiency, expand reach, and elevate patient care through video calls, chat, scheduling, and forms. Effortlessly manage staff, calendars, and locations while revolutionizing remote assessments. Create secure digital forms, engage in real-time communication, and empower your practice.Read more about Upvio
Pros and Cons from Upvio users
+15
It reminded me of my childhood, winter time, watching Beauty and the Beast where there was this Cogsworth character. Cogsworth.com gave me the impression I am safe and will manage my time effectively.
Sirarpi S.
As I was the one to suggest this software, I had a thorough look at its features and the pricing. There is nothing in this tool that I dislike.
I love Cogsworth's UI and how simple it is to set up services and start using it to get some appointments. I'm using it to get some bookings for online English lessons and so far it's great.
I find it difficult to mention something that is a downside for me. Perhaps the only thing is I would like it to have a whitelabel.
Hamlet M.
I am very happy with Cogsworth and how it's helping me build my business online, saving me time setting up online lessons.
I tried the "Solo" plan and it was difficult to come back to the basic plan.
Sahakanush S.
Not only a great scheduler, but a great company to work with.
Michael T.
The software doesn't support Indian specific payment gateways.
The app is easy to use and doesn't get in the way, and the onboarding is excellent.
Brent R.
I especially like the "generate email signature" feature. It has saved ua a lot of money, because we originally wanted to hire someone to do signatures for us.
Alexandra N.
Easy, intuitive and simple to use. The software does a great job at making the hassles of booking simple.
Jonathan E.
The software is easy to run for multiple businesses and is easy to engage with for Staff members.
Michael T.
The customer support team is fantastic - they have always solved my problems within 24 hours whether it was clarification needed on my end or making an update to the software.
I have tried it, and i really like the integration with the other calendars and other people as well.
I absolutely love the instant SMS texts when a new appointment comes in.
Michael T.
Well documented restful API with easy integrations to calendar sync.
After looking through other similar programs, I found Cogsworth to be the one that could offer me exactly what I needed and at a competitive price.
For any business ecosystem to work there must be a level of support provided even just through a help desk on the platform, to troubleshoot even those who have been trained.
Description
OnCall Health is a virtual care software built for healthcare enterprises and brands. Launch and grow a virtual care program with OnCall. Features include secure video and instant messaging appointments, branded apps, analytics, 24/7 tech support, and clinical automation functionality.Read more about OnCall Health
Pros and Cons from OnCall Health users
+15
I love the security and ease of use. It is easy for my clients to figure it out and I am confident in the support provided by OnCall if they or myself need help.
When they were unable ot rectify the problem I asked to be released from contract but they made me pay for 12 months anyways for a product that doesn't even work for us.
The customer service was fantastic. Everyone is so helpful and knowledgeable.
So we usually switch to Zoom which always worked. ANother big Con: I am now obligated to pay them for a year although I stopped using the service because it was too frustrating.
Excellent package and documentation integration. I liked the calendar booking function and shared documents with e-signing.
Most of the time it is not my internet connection, and not my clients' internet either. It was not convenient at all and interrupted the sessions.
I am able to communicate with my clients and their families online in video conferences and I am confident in knowing that their platform is safe and secure.
All of the product features that are touted in the monthly updates are absent from my screen.
My clients can contact them directly for difficulties with setup. I am especially thrilled about the recent integration with Zoom.
Carlton B.
CONNECTION - quite often there is a drop in the connection.
I like the fact that it's a secure Canadian online platform. I also like the new roster feature which I find very easy to use.
It is so easy to use and will save you time, which will save you money.
I like the ease and simplicity of it. Customer service was on par as well.
Phillip B.
I've recommended and purchased this platform for my two partners. They've also been pleased.
Great tech support, friendly staff, easy to learn and use.
It gives notifications to participants as well. I am very pleased with the professional platform, security of the program and the support offered to its clients and users.
A variety of methods for connecting with clients in a safe and secure manner.
The cost is a little high but I like the peace of mind of knowing that I am paying for a quality product that takes security of patient information seriously, and that is easy to use.
Carlton B.
Description
75health platform is easy to use and helps doctors, clinics, and hospitals to stay up-to-date. Streamlining the process to cloud-based software gives them more time and energy.
Read more about 75health
Pros and Cons from 75health users
+13
Thanks to the time, effort and money put in by the developers of this free solution. I wish they can continue to find enough funding for this good inititiative.
It is very difficult to use this program if you are seeing over 10 patients a day since you can't SALT your note and edit it that way.
It saves the time and cost. Its amazing customizable features for all specialization is helpful to all kind of doctors.
Main account lists you as Dr even if you are another trype of provider. Have to make a second user to stop that.
This software helps doctor and nurses to work very efficiently and also improve patient care. It is easy to use and faster which makes health services accurate.
The system should have inbuilt drug information database for each drug salt - Common side effects, precautions, contraindications, dose modification required in renal and hepatic dysfunction.
Easy to use, totally free, good communication system between doctors and patients. Highly recommended service.
I don’t like that the E prescription function is not available.
But thanks to 75 Health (despite being on Free Trial)... everything became so handy. This is the best acronym we can give to 75 health.
The customer support has been excellent. They are very quick to respond and answered all of my questions.
I like that the software has many codes, shortcuts and is pretty user-friendly, allowing you to work faster and also when it is time to print a report, the layout is easy to follow and read.
Mario Evon G.
Very easy to use and I love the customer support.
Best and It's free and enough for clinic staff.
The ease of use and simplicity of the interface.
Alan T.
1 speed and Simplicity 2 The macros / favorites 3 Customize layout.
I like that I can check the file for a patient at any time if I need to.
Mario Evon G.
Description
Enable Healthcare stands at the forefront of healthcare technology, delivering tailored solutions that cater to the specific needs of doctors and healthcare providers. By offering personalized EHR, PMS, RCM, CCM, RPM and billing platforms, Enable Healthcare empowers doctors to strive.Read more about MDnet EHR
Pros and Cons from MDnet EHR users+13
Perfect Experience everyone is very helpful. M very happy, very helpful and professional.
I am usually blamed for the reasons that the software does not work at the moment I am not able to access the prescriptions so my patients are suffering, it is unacceptable.
I like the fact that if you need help around the emr , customer service is great at helping you every step of the way.
It’s hard to reach out to someone. We experience some errors on billing.
Excellent representatives They do a good job very nice. M very happy very pleased.
I dislike the billing of Enable Healthcare EHR.
The EMR is user friendly and the support staff houses highly competent and professional members to handle administrative matters. Highly recommend their service.
I HAVE CONCERN ABOUT THE FOLLOW UP OF REJECTED CLAIMS FROM THE INSURANCE COMPANY.
Whole team is pleasant service is excellent soft ware upgrading is prompt to meet my needs.
The notes writing is easy on dashboard you have all most all info and tech support is great.
It is very User-friendly Software and data protection is very secure. It is easy to reach technical support for any issues to fix on time.
Easy to useEasy to train personalSupport is excellent.
They consistently explore avenues to enhance my revenue. They Identify gaps in my practice and advise me on how to improve them.
I like that you don't need much computer knowledge maneuver your way around EHI.
When they notice a change in revenue they contact you and ask if there were any changes and/or will offer ideas to help improve the numbers.
Complicated to maneuver initially thereafter easier once used to it.
Description
PIMSY EHR suits a variety of mental and behavioral health specialties, including inpatient, IOP, psychiatry, outpatient, PHP, medication management, MAT, crisis call centers, PRP, substance use, eating disorders, seniors and geriatric treatment, school-based treatment, family therapy, and more.Read more about PIMSY Mental Health EHR
Pros and Cons from PIMSY Mental Health EHR users
+15
WE LOVE THE PIMSY TEAM!!! We have had great customer service and though we have had some difficulites with launching (do to maine care) the PIMSY team was so supportive and helpful.
Font size can be difficult when scrolling through lists with multiple options. Unable to drop medical claims/billing to paper (print) them directly from the website.
It helps us manage our behavioral health practice more efficiently. We are able to have a fully fledged EHR with a lot of features and a pretty nice interface at an affordable price.
Andrew H.
There is no way to calculate or track the out of pocket maximum for patients within the system, at times this can make it hard to not overcharge patients.
We enjoy being able to be power users and manage all of our employees and easily assist them when they are in need of help. We like being able to be mobil in the commumity while using pimsy portal.
Attempts to fix bugs of which there are many are typically ignored.
I like that the system is user-friendly, easy to use, and learn. I love the renewal portions so that we are always up to date on our stuff.
Devonear, Inc. has solved our agency problems of going to the office when working from home everything is at our fingertips from anywhere we can access our Pimsy account.
Pimsy review, a user friendly platform with outstanding customer service.
PIMSY's functionality improves every year with insightful integrations that continue to make running a busy mental health office easier. The billing and customer service teams are undeniably amazing.
Pimsy has an amazing staff and they are always helpful.
Pimsy has been great for our company as we have been able to build custom documents that fit the needs of our clients.
Very user friendly with outstanding customer support.
When working with clients it has increase productivity as employees are easily able to access documents they need during sessions or care coordination meetings.
I love how client's can sign on the screen so there are fewer forms to manage and upload.
They layout of PIMSY has been user friendly and employees have been able to easily navigate the system.
We can always get assistance when needed and they have gone above and beyond to help us get our system customized to meet our needs in Maine for licensing.
When we first began PIMSY was still working on programming secondary claims integration for EDI. Once this was live, it made a huge impact on reducing my time on claims processing.
Description
Owl Practice software is a management system for clinical practitioners. It is useful for organization practices, video therapy, and marketing. The system features secure storage and a client portal for communications, tracking medication, and appointments. The platform is accessible from anywhere.Read more about Owl Practice
Pros and Cons from Owl Practice users+15
And most important of all, to me, is the costumer service is fabulous. Since having OWL I estimate saving at least 5 hours a month of scheduling and billing time, so very much worth the cost.
Sometimes I simply hit the wrong button and things get really messed up and it takes a long time to figure out how to rectify. Also, more compatibility with Apple users interface.
The customer service in customizing the platform for our needs has been excellent, and the quick access to technical help and answers to questions has also been great.
My supervisees are understanding, but it's a real bother to have to sort through video glitches like that. And setting up a group call for individuals who aren't in a family is frustrating.
Once you get the hang of it, it is easy to use and the integration with Stripe is amazing. I love that I can charge easily and send receipts with just a few clicks.
Also when transferring information from one practice using owl to another - I was shocked to find out that the data doesn't translate and input into the correct allocations in the client's file.
I love the all of the features and the ease of invoicing and sending receipts. My clients like the ability to use the portal and to book their own appointments.
Right now I have to go into the 'more info' tab and change the cost of the session, then change the setting to 'no show.
Elegant design, integrated features make it easy to keep everything in one place. I love the automatic reminders, and the ability to have forms filled out securely.
Customer service reps, across the board have not only been helpful, they have been a friendly lifeline when navigating through the more advanced features that OWL has on board.
I am happy that everything is available, including the client portal, all on one site. It is important to me that it is compliant with privacy legislation and our college.
The editor for notes feels much more user friendly than most EMR software. The ability to have secure communication with clients inside the portal.
It is an easy and intuitive software to use. I enjoy how comprehensive the features are.
I recommend this product to everyone. I save time and therefore money, feel supported, and efficiently manage my small counselling business.
I love that I can use my pen and tablet to write progress notes if I wish.
Customer service is supportive, reliable and always helpful in solving problems.
Some super helpful features, ease of use isn't always high.
I like that it’s a very complete product that encompasses many aspects of running a business. It’s an all-in-one kind of thing which makes it convenient to have.
Description
TherapyAppointment is an easy-to-use, HIPAA-compliant, EMR solution for individual and group mental health practices. Our secure, cloud-based web platform powers your practice (charting, billing, insurance filing, scheduling, appointment reminders, telehealth) from any computer or mobile device.Read more about TherapyAppointment
Pros and Cons from TherapyAppointment users
+15
I like the ease of use, the reports, customer service help and the ease of electronic billing as well. I love that it shoots out a reminder of the appointment to my clients.
However, when it has to do with the upgraded 2.0 system and the problems involved, the Customer Service is poor.
Price for me is very affordable, at $57 per month. It send reminders, clients can schedule online, the note templates are great, electronic billing with integrated credit card support is wonderful.
The loss to my business is nowhere equivalent to what they "make-up" in a measly small refund of a few bucks.
We use this software for a group practice, but it would be great for solo practice as well. All our therapists and manager loves it.
You can't see when more than one person is added to the message. It is in desperate need of revamping and is archaic.
I have appreciated Customer Service for the most part over the years because they generally have responded quickly and in helpful ways when it comes to the program, itself.
I will update this review if I am given some options that solve the problem of migrating or getting some of the features we so desperately need.
What I like most about this software was that it allows clients to schedule their own session. I also like that I am able to set up my schedule for specific times of availability.
Tania P.
Unfortunately, in the meantime are forced to look elsewhere for a different EHR.
Very friendly customer support. Great product for the price.
The ease with which I am able to access TherapyAppointment across devices helps me manage time and productivity.
Overall I am pleased with TherapyAppointment. It meets my needs and the improvements that need to be made are not deal breakers for me.
There are multiple helpful videos for initial set up and customer service personally walked me through step-by-step directions when I still did not understand some initial start-up procedures.
The accounting, the overall record keeping, the ease of use.
The comfort in knowing I will receive personalized support allows me to work through issues without stress.
It offers both email and text/voice reminders which is included in the monthly price. It securely stores credit/debit cards for easy payment.
My old group practice used Therapy Appointment for their EMR and we all found it easy to use and convenient for the practice.
Description
Zoobook offers cloud EHR and practice management software for mental health facilities, behavioral health facilities, psychiatry practices, addiction treatment centersRead more about Zoobook EHR
Pros and Cons from Zoobook EHR users+9
I have been with Zoobook for more than a year, and the system was very great. We had to make some changes, but overall, I had a great time with them.
Yesterday I sent in a ticket asking to remove any incomplete substance abuse group session appointments prior to the following clients start date. Your team missed a couple, which I fixed.
Zoobook is like a dynamic, live website with colors and many functions. I love their billing system; what they have now is very helpful, and they always add more to the system.
The team was ineffective until he came on board.
It was great, especially when they implemented the recurring meeting process and the follow-up to ensure everything is okay. They always ask if you have suggestions to improve their system.
Trouble navigating the EHR as I am not yet familiar with the zoobook.
Zoobook is really good about incorporating features that are needed or could be helpful. They are very easy to work with and respond in a timely manner for any issues that arise.
Sometimes the software does not save work or it erases work that's already completed. I'm not sure if that's human error or software error.
I consider this to be one of the best investments I have ever made.
This software is user-friendly, easy to maneuver and simple.
Before, they used to dismiss concerns when I reported an issue, but now they investigate and fix the issues. And I appreciate [sensitive content hidden]; they should have hired him a long time ago.
We can easily navigate through the pages and sections.
Description
Yocale is a cloud-based scheduling tool designed for service-based businesses including health and medical, beauty and wellness, and professional services. The platform includes an online booking calendar, appointment reminders, custom form builders, video conferencing, and more.Read more about Yocale
Pros and Cons from Yocale users
+15
A very successful and hard working team came up with this brilliant solution. Thanks you and wish you success.
I dislike the dollar amount limitation when listing pricing for my services.
It's easy to use for my clients and staff in our Clinic. The best option that i like the most is that reminds our clients appointment automatically.
Patients are able to Book, re-Schedule, Cancel appointments during after hours making office schedule always up-to-date.
Overall great to use and friendly people super willing to customize our interface.
It was a bit time consuming to set up initially. It's unfortunate that Yocale doesn't integrate with the calendar in my shop mgmt software as some other services do, but they are more expensive.
I loved the customer service and access to the tech support. I loved that is was an all in one and I could go paperless with this new scheduler.
IT IS PAINFULLY SLOW TO LOAD AND TO SHOW YOU THE CALENDAR. You can wait and wait as the wheel turns.
This is a full feature and sophisticated online booking software yet easy to use. Great for a serious jobs.
After playing around on the software, I am pretty happy with it.
It also offers the option to send automatic appointment reminders via email, this has been a great help in reducing last minute cancellations.
luz mary R.
Overall, I have enjoyed using Yocale. It is a very well-designed app, and it integrates seamlessly with Google Business.
Great software at an even greater price point.
Great Booking system and even better customer service.
The entire app has continuously been improved since I started with them. The scheduler does work best with Chrome, which sometimes presents problems with other browsers, and mobile interfaces.
Yocale: A great app for scheduling appointments with businesses that integrates with Google Business.
I have enjoyed using this software for the past year. Price is just right and has most of the features I was used to from Mindbody.
Very easy to operate and there's always a customer service agent on hand at all times to assist with installation questions.
Description
Zentake is a HIPAA compliant, digital intake and consent platform specially designed for patients and healthcare professionals, including counselors, therapists, and clinical support staff. It supports e-signatures, photo and file capture, and pre-fill and post-fill forms.Read more about Zentake
Pros and Cons from Zentake users+15
Zentake is great, very customizable and easy to use. The customer service is really great too.
One of the features that I dislike is that the system doesn't allowed you to move on to the next page unless everything is completely filled or in the format the system is set up for.
Our experience has been great. SENSITIVE CONTENT] has helped us from the start and continues to be very responsive when we make changes and add new locations.
No automation, or forms associated with appointment types.
Wonderful customer service, fast response times, affordable, and just fits my business needs.
The formatting makes the forms difficult to print for paper charts.
What I like about the product is the forms that are in the system are easy to email and print out. The forms are very easy to find.
If I have to choose something to dislike about Zentake it would be that there is a learning curve to create forms.
I love having the option to docusign my patient's consent forms. Saves paper, money and is readily available.
Zentake has been easy to use for clients. Forms are easy to complete and it is easy to customize the form to fit our needs.
I am so impressed with this company. They are customer-oriented and completely willing to work with what you need to make their forms and platform suit your business.
That you can create custom forms, the data can migrate and populate to the discrete fields in the EMR. I love the customer support.
That you can create custom forms, the data can migrate and populate to the discrete fields in the EMR. I love the customer support.
It has become very easy to use. We do not need to reach out to our rep as much since we can update and change the forms easily as needed.
Zentake far exceeds all other integrated form platforms I have used. Its ease of use and customizable fields coupled with its price makes it hands down a go to product.
Zentake is an incredibly useful data integration tool.
It integrates and puts the forms in the right chart and creates a chart in EMR.
It has made it so much easier for patients to fill out required forms since we are doing more and more telemedicine appts.
Description
TheraBill is a web-based practice management platform for mental and behavioral health specialists & speech therapists, offering scheduling, invoicing, and moreRead more about Therabill
Pros and Cons from Therabill users+15
I like the ease of use of the dashboard and the easy access to videos on You Tube. The customer service is always friendly and helpful.
They are not clearinghouse so you have 2 or 3 channels places everything is going and they all blame it on the other part.
The tutorials are comprehensive and helpful. The staff have been more than helpful and caring with questions about our set-up.
The customer support and set up of EOB/ERA enrollment is terrible.
I am a counselor in private practice and cannot recommend Therabill highly enough. I had not previously done electronic billing and am thrilled to discover how easy it is with Therabill.
Setup is a nightmare and customer service is terrible.
Therabill is a great product that has proven to save me time. The customer support is also excellent.
When there are problems they seem to shrug it off rather than fixing it. We have had multiple issues which are costing my business money and they do not seem to be taking our concerns seriously.
I LOVE the ease of Therabill and the excellent support I receive if I ever have a question or issue. Which is very infrequent due to the detailed FAQ section.
Complicated setup involves many different web services that apparently don’t communicate with rah other. Lack of immediate feedback for questions.
Therabill is an attractive program that is easy to use and has saved me a lot of time and money. Well worth the monthly fee.
Difficult for an inexperienced person to decide on which reports to generate, when and how often. Could use a "user guide" with examples of sample reports and how to generate them.
Customer support is great. I have never had such great customer support.
User friendly/easy to use; excellent customer support. Great from the "billing submission" perspective.
It coordinates with our EMR (WebPT) so we can accurately bill, quickly. The tutorials are great and really helpful, too.
It gives you a lot of options to run reports, credit card integration, great dashboard. Great price for everything the software does.
I recommend this software for therapists. It is a great way to organize therapy notes and client information.
I feel like my business is on the cutting edge of technology, thanks to Therabill.
Description
Penelope by Athena Software is cloud-based case management software for human services and nonprofits. Ours is a secure and configurable client management system for social services with flexible reporting, smart forms, and a mobile client portal designed to improve the customer experience.Read more about Bonterra Penelope
Pros and Cons from Bonterra Penelope users+15
Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.
This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.
Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access.
Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.
Our trainer has been very responsive when we have questions and need further direction. I am very excited to finish the production side of our project and to start using the program.
You are not able to delete errors so you are left with a lot of extra entries that make certain parts busy and confusing.
The best part about this software is the customer support that comes with it. We were able to customize it with the help of the Athena team to meet all of our case management needs.
Initially, I had trouble using my credentials to log into Penelope's ODBC interface. It took a couple of months for Athena to figure out the issue was on their end.
Once we overcame this issue, Athena has been very flexible, understanding and creative in helping us maximise the softwares uses to our organizations specific needs.
I know there are a lot of other features offered but we haven't investigated them fully but from the limited exposure it feels very expensive.
The user interface for our frontline counsellors is very intuitive which is efficient in getting new users up and running and is excellent for day-to-day casen documentation and file management.
I've been using Athena's Penelope Case Management Tool in our Community Acquired Brain Injury service for over 8 years.
Having spent the past year learning how to navigate the software, our team is impressed with the detail it is able to capture.
We have found great value for money in this partnership.
EXcellent system for client files and caseload management.
Easy to get data by staff, client, date, service type, etc. Staff can do collaborative documentation with client in the community.
Although we are struggling to get Athena software to add some new features that most health care software has already incorporated, such as integrated client sign ins.
It allows our 110-member staff to record information in the correct categories. We are able to source the data collected from Penelope and integrate it into our excel spreadsheets.
Description
Bonterra Case Management is a solution for nonprofit organizations of any size that supports a secure case management database, along with a best practice library with forms and reports, a drag-and-drop form designer, volunteer and donor management tools, plus client tracking, and more.Read more about Bonterra Case Management
Pros and Cons from Bonterra Case Management users
+15
It has been a pleasure working with Apricot. If you are a small organization moving from Access or Excel, this is an affordable good first step.
It was bad about not saving material and you had to put the same information in multiple times. It would freeze up a lot.
Kudos to Apricot for designing a system that is flexible, powerful, and affordable.
The only thing I struggle with is setting up new users. It' s just not as intuitive as the rest of the product.
Having the capability to build graphics and bulletins on the fly is great for communicating importance/ sense of urgency with the data and goals.
Difficult learning curve especially for our unique context. As the organization has grown rapidly there have been dropped balls in management of our account.
Customer service is incredible, the best I have experienced with a software company. They respond promptly and help to explain and resolve your problem.
Difficult learning curve especially for our unique context. Training is mainly within the context of social work organizations and it's been difficult to transfer that to our context.
Easy to use and very friendly, great application and integrates well with other applications.
Very poor customer service & technical support after implementation.
New features: ability to sort services by date, type of service—so helpful. M very glad this was added.
Lauren C.
Poor communication and overpriced for small non-profit case management.
Customer Service is amazing. Chat Help informative and available.
Although frustrating, this was digestible and perhaps the transition would work itself out. We recently learned that this isn't the only problem.
This software is easy to use and can gather great information for reporting. Real-time updates across the platform.
At this point we continued to attempt to back out of our contract to no avail.
On top of all of this, existing subscribers prior to the transition will be hit with a 10% increase in their contracts year over year until it reaches their current pricing model.
We regularly experience glitches for no reason.
Description
TM3 is a cloud-based clinic and class management solution that offers contactless appointment booking and payment collection. The platform is suitable for medical clinics, hospitals, gyms, yoga studios, osteopathy clinics, physiotherapists, and other appointment-based businesses.Read more about TM3
Pros and Cons from TM3 users
+15
Love the fact that we can see each other diaries and make appointments for each other. It's lovely to be able to have my diary with me all the time on my phone.
Note writing is absolutely unusable on mobile, which makes the software very little use to me as a clinician. Appointment scheduling is difficult on desktop and very difficult on mobile.
The team at TM3 were so helpful to me at the start when installed the system in my business. The support has been and continues to be excellent.
Some parts are rather 'clunky' particularly the 'search' section which can be frustrating. Setting up documents also need looking at.
There are some great features, from reminders to the ability to send forms, to setting up and billing for classes.
Too many “work arounds”, for the cost of the product you would expect it to work not have to “work around” the problem.
TM3 is great, as it can be used both on our desktop computer and my personal laptop, so it is easy to gain a quick oversight of my clinic no matter where I am.
Full calendar does not stay pinned even after pinning in place. Appointment notes currently collapsed and only showing current report rather than showing all treatment reports when you go to a case.
The decision to move to TM3 was a good one - the team are a pleasure to work with and nothing is too hard for them to investigate/ discuss. Use of the system is logical, which helped with compliance.
Nicki C.
Client tracking reports - shows every appointment for each client rather than just the one that has' no future appointment. Date of birth jumping back to blank or to 30/12/1899 when trying to update.
Scheduling and cancellation tracking have been great benefits.
No diary app for phones. Doesn't have the option to put clients first name first in the appointments field.
The ease of use, clean look, ability to integrate patient notes, appointments and feedback as well as reporting.
TM3 is easy to use and I like many features. Scheduling appointments is very easy and intuitive.
How easy it is to amend notes templates and great customer service.
Ease of use and response of technical staff when I need help.
I think the overall look is very customer friendly both for practitioners and their clients.
Invoice by email with payment integration through stripe makes for hassle free payments.
Description
Healthie is a practice management and telehealth platform for nutritionists. Designed specifically for practitioners and patients within the health and wellness industry, Healthie offers tools for appointment scheduling, video conferencing, billing, EHR charting, communications, and goal tracking.Read more about Healthie
Pros and Cons from Healthie users+15
It's been great growing my practice with Healthie - What they say is true - You really do increase your income with them (if you work hard and use their great all-in-one features).
The customer service is terrible and the pricing is not clear from the start. They kept adding charges with no explanation.
My clients absolutely love the chat and photo food journaling features. They also love that all information entered into the system is secure.
This product offer terrible customer support. There are no phone numbers to call anyone to get your questions answered.
Overall experience with Healthie is that it is a very user friendly platform and I am comfortable using it with clients knowing that they are going to understand and benefit from the platform too.
Terrible customer support. My patients can book online which is convenient, but I've never experienced a software product that feel so far short of its developer's claims.
Love the Customer service and see how Healthie has grown since I began as a founding member. At times I am tempted to test competiton(Practice Better) however I still recommend Healthie.
Modules should be listed as "Module 1" rather than "Day 1" as it is confusing for the client.
Absolutely warm, wonderful, responsive, friendly, supportive from day one.
The system is super user friendly. It is a quick and easy format to communicate with patients.
With Healthie, I can manage my clients pretty much with my phone throughout the day. It continues to become a better app every month and i am excited for the integration of retail sales next month.
Their responses are prompt and thorough. Healthie has been a very smart investment for my growing business, and I would recommend it to any of my colleagues.
They make it very easy get answers, they handle issues quickly and they look for our input on product improvement. Also like that there is one service and it is not tiered.
With Healthie, I now have everything I need in one place - and I can access my account from anywhere, including my phone. The mobile app is a lifesaver.
Is friendly, and not difficult to use, is a good source for info.
Ease of use, communicate easily with patients, monitor progress, integration with Fullscript and Fitbit.
This is my number one most important investment in regards to the daily functioning of my business. This online space is essentially my office while working from home.
Mostly I’m impressed with the customer support team. I had to switch platforms due to income, but when I switched I lost all of my clients progress notes.
Description
Cerner PowerChart software is multi entity electronic medical record (EMR) creator which helps clinicians to store and access relevant informationRead more about Cerner Ambulatory EHR
Pros and Cons from Cerner Ambulatory EHR users
+15
I appreciate the hearts helping guide me to chart certain tasks at a designated frequency. I can read my orders and labs easily, which is very important.
Problems that arise because of difficulty to navigate certain areas; users are unaware and unable to utilize full capacity of software.
My overall experience with Cener is pleasant. I used a different EHR before Cerner, and most of the staffs at my hospital can agree that Cerner is better.
Amazingly poor UX/UI layout, and often confusing. The customer services has been all along a nightmare.
Overall a good platform that is relatively clean and easy to use once you get used to all the functionality features.
I really have too many bad things to say about the software system, it has always been there for me when I need it, I have yet to run into any problems when finding records.
Patients have also experienced the increased efficiency since implementing Cerner - This has been our biggest win.
I have to say that I never heard any negative comments from our providers about PowerChart. Providers are usually quick to complain about something they don’t like.
Darren J.
Easy customization and integration with third party tools, amazing customer support. Customize macros and auto text feature available in Powerchart.
Cerner Medconnect is the worst product, not user friendly at all.
I like that all records are kept in one spot and charting is pretty easy. We just implimented this software for our company about a year ago.
Tag” functioned can take a couple of minutes. It’s really a waste of time.
I am not involved with EMR purchasing decisions but from what I understand, Cerner PowerChart is a good product for the money.
Our database recently got updated, which made a few of the features better, and a few worse.
I like that PowerChart is easy to navigate and customize depending on the user. The customer support is always a phone call away if you need them.
I find that this software is not oriented towards the physical therapist, and it is very tough to integrate information between departments in the hospital.
The product is easy to navigate and organize. Maneuvering between patients is easy and there are few chances at making HIPAA errors due to software.
Support was spotty at best, often the IT people been forced to resolve the problems themselves, or improvise, while the agency I'm working was paying Cerner money.
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