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Description
Sign up for a free trial today to see why more than 100,000 health and wellness practitioners trust SimplePractice to run their business.Read more about SimplePractice
Pros and Cons from SimplePractice users
+15
Love the calendar feature where it syncs with my Google calendar. Love the reminders for client appointments and how they can manage their own appointments.
I have struggled most with billing—getting cards to not charge for missed appointments. Reminders have occasionally caught me off guard—either they went out too many times or not enough.
JoAnne L.
I like the fact that we no longer have to have paper files, ease of use overall and some of the features like appointment reminders, the ability to create and add your own documents.
This annoyed me because my time is very valuable and I specifically set aside the time for my training and no one bothered to alert me that it had been canceled.
This software is richly featured. I've appreciated the ability to create very sophisticated custom online intake forms, and and the autopay enrollment for automated batch credit card billings.
My main complaint is that I have had trouble getting someone on the phone when I have an issue. They do tend to respond by email quickly but sometimes I would prefer a phone conversation.
I am appreciate of the customer service that is prompt with response. The software has amazing training videos that assists with new users like myself.
The prompts for setup were a bit confusing and I'm having trouble getting back to some sections that I worked on previously.
What I love most is the ease and simplicity of the program that offers so much. It’s like having an assistant to help you with all of the paperwork without the high cost of payroll.
I love how user friendly it is and how it keeps me so organized. Technical support is very helpful and attentive.
I appreciate the ease at which everything is located and available. The site is very easy to navigate and set up and you feel confident everything you need to be successful is at your fingertips.
This makes it very easy for your business to be able to have everything in one spot making it very easy to keep a nice clean process.
I am grateful for the whole system, and how it integrates into the front end of the client experience. Thank you for creating something that is easy to pick up and use right away.
I enjoyed all of the features that the software has including saving psychological notes, uploading important documents, and billing through credit cards.
The ease of use of documentation such as progress notes and billing.
The software is very user friendly and cost effective. I am able to integrate it with my calendar and I can take online payments easily.
SimplePractice is consistently making updates and improvements which is great to keep up with its usability.
I like the ease of use of simple practice. I think the design of simple practice is therapist oriented so its very handy to therapist.
Description
Exym is an intuitive, user-friend EHR software solution that tracks everything your behavioral health agency needs. Easily manage your patient data, progress notes, clinician activities and billing.
Read more about Exym
Pros and Cons from Exym users+13
One of the most significant benefits has been the ease of billing, which has significantly improved since implementing the software.
At times, it is hard to get questions answered and solutions to some of our problems are simply not addressed or responses get lost in translation.
Overall experience with EXYM has been very positive. The support team is very helpful in answering questions when I have them, and are very responsive to my questions.
The downside is that there are times when it takes a while to generate a response for my requests.
Overall good customer support and communication regarding changes; They have been great about staying on top of the many changes coming in regulations and requirements from funders.
It can be slow and will occasionally give error messages.
Overall, it has been a great experience. Our patients get better care because everything we need is included in Exym and that streamlines care for our clients.
It took a while to get used to finding certain areas and reports when first getting started. Have since learned terminology used, but frustrating at the beginning.
We have not switch to the new User Interface yet. However, I do like the fact that people may prefer the current version and so the capabilities to switch back and forth is awesome.
The ability to chart client progress is vital. Once setup, it's easy to navigate and pretty intuitive.
My overall experience with Exym has been excellent. The integration team provided exceptional support, making the transition to Exym seamless and effortless.
The customer care is top notch. You can create a help ticket or post a question in a forum and always receive feedback.
Easy to write group notes and care coordination notes,, which is what I use most.
Its easy to use and customer service is helpful.
Exym is easy to use & is great as a "one stop shop" for Medical Billing & Medical Records.
Exym Delivers Exceptional Integration and Billing Support, Streamlining Mental Health Operations.
Description
Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.Read more about TherapyNotes, LLC
Pros and Cons from TherapyNotes, LLC users+15
Customer support is great, not a software that we will recommend to other practices that reach out to us inquiring software that is the best for their practice.
I am struggling with it, at this time however, because I am having to (at 53 y.o) learn how to do my own billing and am often lost in these very spooky woods alone.
Customer support is superb, especially compared to the practice management software we were using prior. Therapy Notes constantly improves and updates, adding both free and paid features.
I have 2 complaints having used one of TherapyNotes competitors at my previous practice. One, I miss having an app on my phone.
Billing is so easy and it gives you billing at your finger tips, it is user friendly and the staff is awesome on assisting if you are not sure how to utilize all the features.
One more complaint: I have been a psychologist for over 25 years.
Otherwise, I like all their features and their customer support system is always on top of it and extremely helpful.
That has been a rather frustrating experience and can possibly lead to audit issues.
Reliable comprehensive software that is affordable for a mental health practice.
I have long enjoyed the TherapyNotes system and often recommend it. It is an ever evolving therapist oriented office support platform and I have always found it to be helpful.
I am in the promotional period and so far I am impressed by the delivery of service. The ability to import treatment plan information right into the notes saves time, because they do it for you.
I have also been impressed with the quality of the customer service with the support staff agent.
I've been pleasantly surprised over and over again as they continue to improve on what was already a clean, intuitive program.
It's great for organization, treatment planning, client onboarding and progress notes.
Overall TherapyNotes is worth the money. Customer service was great.
It is very easy to use which takes one thing off my plate. And if I ever have a question, the customer services is, hands down, the best I’ve found.
I am grateful to the TherapyNotes team for making this software available to me at a discount. I provide pro bono services 1x/week, through Give an Hour, to a military family.
I made sure to tell my director as well as the 7 Licensed Therapists I service. The software is user friendly and I've not encountered any issues.
Description
Valant is a cloud-based EHR software that provides clinicians and behavioral health professionals with tools to streamline administration and improve outcomes.Read more about Valant EHR Suite
Pros and Cons from Valant EHR Suite users+15
The trainer was also fantastic. This is geared towards mental health and they do an amazing job with every mental health inventory imaginable.
Customer service is severely lacking, especially their accounting department, who will never answer the phone or call you back if you need to dispute a charge.
I have been using Valant software for over a year now and it is has saved me a large amount of time with the awesome reporting features that come with the software.
Horrific customer service and dishonest leadership team.
It has been wonderful overall. It is very intuitive and is very linear.
From a provider perspective, trying to document has been a nightmare in the new platform too. This software isn't 2015 certified either which has resulted in problems with one of our payers.
Both the Therapists and Prescribing Clinicians have adapted well to it, and I as a Prescribing Physician Assistant find it an excellent way to follow and care for my patients.
Very poor customer support. Not able to connect to other products.
Valant is incredibly easy and intuitive to use. It was designed for behavioral health care providers specifically, so all of the functionality is geared toward those who provide mental health care.
It is incredibly cumbersome and difficult to navigate.
The company constantly works to keep it up to date, tech assistance is prompt and always helpful, and in general it's a beautiful, well-designed system.
This was an unprofessional, despicable money grab. Why would we extend with Valant for 12 months, when we were a few months away from closing our account.
The tech support services have greatly improved since the first time I used Valant. They are patient and knowledgeable whenever I have questions or need help walking through different issues.
Valant is an example of what can be achieved with a great team of programmers and support personnel. This will be a well spent investment in your practice.
I LOVE that you can actually type in a patient name in reports and it actually takes you to the letter in the alphabet rather than having to scroll through the entire list of patients.
Your customer service team is one of the best in the business. They know their stuff and if they don't know, they find someone who does.
Ease of use , intuitive steps, complete risk assessments in progress notes , access 24/7 from anywhere due to cloud storage.frequent updates keep us cutting edge Love it.
Great EHR for Mental health/Substance use therapist.
Description
CentralReach is a leading provider of EHR and practice management solutions that enable applied behavior analysis (ABA) clinicians.Read more about CentralReach
Pros and Cons from CentralReach users+15
It is easy to navigate and has a great user interface. I like that you can search within each module and I love that the Help section's different guides are very comprehensive as well.
I needed to call my supervisor several times to find out what I was doing wrong.
Love using timesheets and my favorite is converting sessions. Easy to use, self explanatory and very reliable.
Sometimes it’s limiting and errors are not quickly fixed.
Great company putting their best effort into creating a super powerful software. Wonderful people, and software has all the functionality for most firms, just not for larger platform firms like us.
But it registers 30 minues. I wasted a lot of time figuring that out.
As a busy psychologist I appreciate the ease of completing my notes in central reach. I appreciate the flexibility to create my own forms for different clinical notes, letters, and etc.
Very difficult to learn. We had to hire a single individual, just to learn and understand the software.
Our experience has been wonderful. We have been with CentralReach for over 5 years.
I find Central Reach to be a useful tool in communicating and tracking progress with my clients. My supervisor and I both find it easy to navigate and adjust when needed.
I really appreciate the ease of use and the ability to easily navigate through different pages.
Central Reach customer service team is great. They respond within 24 hours and always have great recommendations.
I love that Central Reach has an emphasis on ABA providers and is constantly updating and developing to find technology solutions to a whole wide range of challenges as they arise in our industry.
The costumer service when I didn’t understand how to interact with the software was amazing. The lessons reinforced what they taught and provided quizzes so I really got the material.
Central Reach is a great software it tracks mileage, drive time, and it's easy to use in the field. The cost for the software was a reasonable price.
I like the ease of use and the variety of features available to me as a therapist.
CR customer support is nice. Sensitive content hidden], our account manager is very helpful.
The software has been flexible enough to use for programs beyond therapies.
Description
Power Diary is a HIPAA compliant practice management software designed to help mental health professionals streamline clinic operations with calendar management tools, appointment reminders, treatment notes, client invoicing, online bookings, referrals mngt, 2-way SMS chat, Telehealth, and more.Read more about Power Diary
Pros and Cons from Power Diary users
+15
Easy to manage appointments, love the reminders and flexibilty. Great system for all the team to use and will improve our record keeping.
It is still quite dated compared to competitors and you're restricted to what you can do. They could do with a graphics designer or ergonomic designer on their team.
Support is good in that staff to try their best to help quickly with the availability they have. Have some good features e.g notes.
Can get a bit pricey when more than 8 calendars used. Also, when all diaries are displayed, it is very difficult to view each.
Allows me to keep excellent records that can be printed out at any time and can be accessed remotely by me. Easy to use and constantly being updated in positive ways - highly recommend.
Also, the online booking functionality is quite limited.
I am very happy with the performance and customer service of PD. Yes it is a monthly investment but it’s worth the ease and help it brings to my company.
I don't really have any complaints. I do not use the remote access facility for clients but that is primarily because of not wanting certain clients to overlap rather than to any fault in the system.
It integrates seamlessly with medicare for our billing, is intuitive, fast, with an excellent team behind it always ready to respond to our queries and cater to our needs.
As a Sole Trader, my time is limited and the ease of the initial set up was fantastic.
The support is second to none, I received two hours of one-to-one free training with the option of more if needed. I think it's priced perfectly too and will grow in line with our practice.
The ability to upload those things and share with clients was a game changer and allowed clients and coaches to share information easily.
Mark C.
Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business.
Initially loved the fact I could call and speak to a Power Diary representive to assist with troubleshooting.
Ability to produce multiple reports. Simple and easy to use calendar and client set up.
The flexibility of the product and the willingness of the support team to take on suggestions for improvement or tweaks that would improve functionality further.
Customer service have been very helpful so far.
Main feature that we liked is the integration with Xero which enables us to be exact with our accounts and in a time efficient manner.
Description
TheraNest Mental Health is a practice management and therapy notes tool that allows users to keep track of health records and manage payment processingRead more about TheraNest
Pros and Cons from TheraNest users
+15
They have superb customer service. I really liked how attentive they are to your needs and are very open to making sure your issues are resolved.
Dr. Holly S.
I don't like that I am unable to speak with a customer service representative when I have a problem. I don't like having to schedule an appointment when it is a quick question.
In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials.
Billing feature, it's complete crap. We tried to utilize their billing feature and it has not worked.
Kudos to their writer, who is worth her weight in gold). So I can say we are extremely happy that we switched to Theranest.
I have been very disappointed. I bundled my services when I started private practice and the company I bundled with use Theranest so this was my only option.
There is nothing more reassuring than good customer support. Any time I have needed assistance, I have been offered answers and often good suggestions.
I have been a TheraNest customer since 2014 and experienced little to few issues with service until December of 2020 when we began having problems with billing.
To say that I'm happy with TheraNest is an understatement. It's a great product at a very fair price.
I am just as impressed with the staff at theranest as I am with the software. Your pride & confidence in the software shows.
I love the clean interface and the ease of use this product provides.
TheraNest is relatively intuitive to use and easy to learn, given the wealth of Help videos located on the website.
Another thing I like is that help is always available when you need it. I also like having one person assigned to my account that I can call if I need to talk to a live person vs. using the chat.
I have enjoyed using theranest because of its ease of use, efficient billing capacity and easy to use and read documentation.
I like that I can integrate my information from my Excel spread sheet. I like that I can schedule my clients on the software.
This is so easy and I'm so grateful that I have had this software for probably six or seven years.
I'm going to submit all of my billing through TheraNest, because it's much more efficient than doing it on my own and will save me a lot of time for a small amount of money.
I like that Theranest has integrated telehealth software so client's do not need to download anything additional.
Description
ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.Read more about ICANotes
Pros and Cons from ICANotes users
+15
I really like how you "click boxes" when charting but then your progress note comes out with a well-written narrative, assessment tools are integrated, has a very nice workflow.
They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
My training experience with our rep has been so helpful and supportive. I will recommend ICANote any time.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
Fair price, great customer service and reliable platform. They are a company with many years of experience, I have been using their product since 2005 and it has only improved over the years.
I asked for that with this product but was denied, I should have recognized that as a red flag.
The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.
It has been extremely frustrating to use this product.
The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.
This becomes costly if you have a client for 3 years.
I can highly recommend Icanotes due to ease of use, ease of customization and superior and responsive customer service.
I have actually recommended ICANotres to 3 colleagues since transitioning to your EHR system. I love it, increase productivity, and easy navigation.
I certainly do recommend this software for any therapist who would enjoy appropriate documentation without reinventing complete notes from scratch after each session.
They have excellent customer service. They provide ongoing training as needed and they take time to make you feel confident using the software.
Rafael R.
My experience has been extremely positive. I cannot recommend it enough.
There is an extensive library of screening tools that can be used in session or sent to clients. I am amazed by the resources.
Customer support and how robust the program is.
Overall it is a decent software platform. I have been able to create quality notes with the click of a mouse.
Description
Total ABA is a practice management software that helps medical organizations in analytical behavior, occupational, and speech therapy handle operations related to onboarding, compliance, human resource management, and more on a centralized platform.Read more about Total Therapy
Pros and Cons from Total Therapy users+9
It is terrific for providing data for audits. It is terrific for giving one source for staff to get client information whether they are providing services in clinic or in the community.
The cons on the system are the lack of customizations after a goal has been placed in treatment planning.
Total ABA is easy to use and navigate. Great and useful features and the reporting aspects are detailed and a HUGE time saver.
There is absolutely no way this platform was created by anyone that knows anything about ABA.
We are currently happy with the product and are hopeful to continue to work with their team to get future updates that will more closely align with our wants and needs.
Sometimes, especially the data collection portion is a little difficult to use, especially when I am adding targets.
Great overall experience and highly recommended. There is a report for everything, and if you cannot find something you need, it can be created.
I would pay to have either one of those back at this point.
I like how it feels as dependable and reliable as the electric company - I never have to spend energy thinking about it.
I do not use their Data Collection features mainly because they do not have an App with offline capabilities yet.
We are in the early stages of using the product and have been pleased with the customer support aspect of the product.
My overall experience has been really positive.
Description
DENmaar is different. Our EHR & Insurance Revenue Cycle system is designed for 6+ MH/SA providers, including medical EMR for Psychiatry and e-prescription, a wide variety of therapy progress notes - including Wiley Planners. We are reimbursed by claims revenue produced. Plus credentialing services.Read more about DENmaar Guardian
Pros and Cons from DENmaar Guardian users+9
We would recommend it for all practices. Also [sensitive content hidden] and his IT team are great at communicating to address any of our needs as a practice.
Insurance can still be frustrating. There is no getting around that.
Easy to use and can request updates or add-ons easily. They have GREAT customer Service and will always make themselves available.
No, it's not their internet connections or WIFI in their homes either.
Easy to use and GREAT Customer Service. Easy to get in contact with.
There are significant errors and difficulty with the telehealth. A lot of my clients have issues with getting logged in or staying connected to the session.
Most people are enjoyable to work with and respond within a reasonable time. I like the notes options.
The only con with DENmaar has been that at times it has been difficult to directly contact staff about specific issues regarding credentialing issues.
It is a comprehensive program that offers, billing, credentialing, EMR/EHR, e-prescribing all that are very easy to use.
The RCM allows practices to seamlessly manage all patients and providers. The charting and documentation is easy to access and allows the providers and staff to manage patients on the EHR.
Great EHR Platform for Mental Health Practices.
Fast and effective and customer service communication quickly.
Description
Kipu empowers multi-provider and enterprise facilities specializing in SUD and behavioral health to operate efficiently with a comprehensive cloud-based platform that includes EMR, CRM, and RCM solutions.Read more about Kipu
Pros and Cons from Kipu users
+15
I love the easy functionality of KIPU, I have used other EMR systems for facilities that our managed by our company and KIPU is by far the best. Kipu is worth the investment.
This is frustrating when the document is released and there is missing information on MR after it has been entered into the system.
KIPU delivers a very sophisticated offer of customizations that are easy to use for providers and their employees. The Training and Customer support are the best of all the systems I reviewed.
I find that the system can time out in the middle of sessions and the information that was added gets lost.
We love its customizability, it's ease of use and simplicity, plus the service and support is supergood.
There are occasional glitches that make inputting information difficult.
Outstanding customer service and responsiveness for all aspects of business. Being web based makes it easy to access from any platform.
I don't like that once you complete a form, there is no going back to delete it or modify it.
My overall experience is actually pretty good. It was very easy to learn, especially when someone else had the knowledge that they could show me and it's easy to explain.
I enjoy the ease of navigation with KIPU. It's very user friendly and makes documentation, charting and locating records easier.
Compared to the EMR's that I have used in the past. KIPU is the most user friendly and has great interfaces.
Even as an entry-level employee I don't feel like I am out of the loop. Something as simple as accessing a client's picture is a nice perk I was not used to.
I appreciate the ease of using KIPU. It is simple to see who has created documents and easy to review.
I like that it is easy to use and navigate. Also, when I am training a employee it seems easy for them to catch on to as well.
I've been using it for just under 6 years and have been happy with the product.
They got it up and running on time and on budget. Our staff loves it compared to what we had before.
It has a lot of features and a lot of customization. The cool thing is that their integration team worked with us to understand our needs.
The answer to safeguarding and organizing your patient information that integrates easily across platforms and per user.
Jessica D.
Description
Luminello is a cloud-based EHR/EMR and practice management software for mental health providers which includes tools for charting and e-prescribing. The solution includes multiple note types, an appointment calendar, insurance billing, integrated credit card processing, e-referrals, and more.Read more about Luminello
Pros and Cons from Luminello users+15
The customer service is outstanding. I am incredibly grateful to be using this EHR and highly recommend Luminello to every person looking for an EHR that is focused on mental health & psychiatry.
Features that are missing include template for treatment plans which allow patient signature.
Weekend hours, quick email or chat response, ability to have 10 min zoom call for help, friendliness of staff are outstanding. Price compared to my last service is half the price for a better product.
Too many pop-ups for writing prescriptions. Sometimes hard to scroll on smaller desktops.
It is very helpful to have electronic prescription capabilities especially because California is phasing out paper prescriptions in 2022. The program is quite reliable.
It was an okay system when I was a small, solo private practice. It has not grown with me and that's disappointing.
The price point is great for all of the features. The ERx is reliable and fairly easy to use.
Customer service was prompt, although there is no calling a representative in the event of urgent needs. I would consider Luminello in the future if the advertised features worked for my practice.
Documentation and eRx are wonderfully user-friendly.
Notes are easy to do once initial templates are completed and easy to do follow up notes. Integration of scheduling, e-prescribing, and online scheduling is major advantage.
Software was created with independent psychiatric/behavioral health provider in mind. Not only has many of the features you would want in a product, but has a lot of great tools to get started.
Overall my experience was wonderful, particularly refreshing after switching from another general EMR.
Luminello was exactly what I needed for my solo private practice. It was easy to learn and when I requested help or answers, someone responded quickly with a solution.
Customer service has been fabulous - especially compared to my last EMR.
Easy to use, great customer support, fully integrated with e-prescription, Telehealth etc.
Has been a great EMR for my small psychiatry practice.
This program is simple, user friendly and easy for both staff and patients to use.
Very reasonable prices for such a robust software.
Description
Therapia Software adheres to what clinicians should expect from their EMR. A software that complements the clinician's established workflow instead of being defined by it. Therapia allows you to customize it in a manner that produces an organic workflow that's easy to follow with robust content.Read more about Therapia EHR
Pros and Cons from Therapia EHR users
No pros & cons found
Description
Enablemypractice is an EHR (electronic health record) solution, which helps small to large healthcare organizations manage patient engagement, online billing, appointment schedules, medicine databases, and more. The platform provides several features such as communication tools, visit management, artificial intelligence (AI), reporting, electronic prescriptions, chronic care management (CCM), custom templates, live chat, mobile application, and bed management.Read more about Enablemypractice
Pros and Cons from Enablemypractice users
No pros & cons found
Description
Vagaro® is your all-in-one EMR & HIPAA Compliant solution for your mental health practice. With features like Telehealth, scheduling, billing & more, you can spend less time on admin tasks & focus on your patients. Manage appointments on any device. Free 1 month trial.Read more about Vagaro
Pros and Cons from Vagaro users+15
I love the way you can customize your subscription to meet whatever needs you have in your space. The site and app are easy to navigate and I love all of the reports that are available to me.
I had some trouble refreshing the page and getting linked to another site. There was a lot of advertisement for other companies, so I also got distracted at times.
This has been the first program that I used to start my business with, and it is super user friendly for any beginner business owner and current to keep track on your progress.
Needs Apple Pay support desperately, especially in this era of COVID-19, this is a glaring omission.
Clients love how easy it is to book appointments online. Love how you can customize confirmation notifications for clients.
Switched to Vagaro from Booker and I hate it but I’m trapped.
I like how easy it is for clients to receive text confirmations and book on the mobile app within a few clicks. I also like the fact that I trust the email system sending emails out successfully.
The only downside is it does not allow me to print out address for out calls and I'm only doing out calls -- I'm having to write clients addresses by hand each day ugh.
This product has helped me reach more customers than I thought possible from my small town. The ability to network and reach out to such a broad base is wonderful for any new business seeking clients.
The customer service reps, however, are generally pretty awesome and committed to resolving the issues.
It is easy to learn and all the instructors find it simple and easy as well to use and learn. Vagaro customer service is excellent and super helpful and quick.
The reporting is top notch and the ability to access everything remotely from our phones and see appointments and transactions in real-time is a great benefit.
Whenever I've needed help the CHAT feature and the customer service representatives have been very helpful in solving my issues. Generally you don't have to wait long for help.
So easy to use, and you can simplify it as you like, and personalize it to your liking.
This app is so fun to set up and navigate with. I am really enjoying setting up my business.
I like the color coded services, the ease of scheduling on any device. Integrates with other media with ease.
I love the way I can pull up my reports to see how my money is looking as well as see where I can improve through their analytics.
Ease of scheduling clients, memberships, packages, email marketing. I also highly enjoy that each therapist can work as an independent contractor and get paid individually.
Description
CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment scheduling & reminders, and moreRead more about CounSol.com
Pros and Cons from CounSol.com users
+15
I love that it is user friendly, has the ability for billing built in, is cost effective, and customer service is amazing.
Some of my clients have complained they have filled out applications only for it not to go through. They receive error messages.
I love how helpful and user friendly it is. Its super easy to set up clients, schedule clients and manage billing.
It is very difficult to make appointments. There is no way to edit an appointment after it has been made either... it has to be canceled.
SENSITIVE CONTENT] assisted in transfer of data and help setting up initial forms and guidance and support since. Overall I have had an amazing experience and enjoy working with the software.
Heather C.
Not everyone has Google Chrome browser, so for some clients it is inconvenient to have to switch to Chrome on their device to access the video session on the portal.
I recommend it to all my colleagues. The benefit is that if you have a question on the weekends, a friend can help you out.
There is no way to delete appointments without it looking like it is cancelled, even if a mistake was made when making an appointment.
It has pretty robust features for an EHR software, which I really appreciate. I love the features of being able to write notes to your clients after sessions and my clients seem to like it, as well.
Any snags that I have ran into was quickly resolved by their wonderful customer service. Great client portal and easy to use.
Overall I have had a great experience with Counsol, their customer service is AMAZING and it is very user friendly.
If I need any help they are quick to respond, and patient and kind. It's amazing to have communication, billing, scheduling, notes, EVERYTHING under one HIPAA compliant resource.
Most of my clients are technologically savvy and can schedule themselves. I also appreciate that I have a very knowledgeable, helpful, accessible, dedicated account manager.
It works great for my group practice, and all of my clinicians have told me how much they love it in comparison to other systems they've used.
Given the affordability and quality of customer care, I strongly endorse this program.
I have used CounSol for just over 7 years and have recommended several others. I am continuing to recommend it to other therapists who need a platform for their practice.
Easy to use, great customer service, great price.
You can do everything, from clients filling out intake forms, scheduling, appt. Reminders, video sessions, and it integrates with the billing invoices for easy submission.
Description
Family-owned and top-rated among 153 vendors, EHR Your Way specializes in behavioral health EHR. We help numerous agencies overcome workflow and billing challenges by tailoring EHR solutions to their preferences.Read more about EHR YOUR WAY
Pros and Cons from EHR YOUR WAY users+15
This software is easy to use very user friendly and the customer service are great, very helpful.
It was a struggle to keep HIPAA compliant before we went electronic with all that paper floating around.
I appreciated the ability to design forms that fit for my agency and integrate them into the system. The system was comfortable to deploy, with the ability to contact when needing to troubleshoot.
Do not have a lot of problems with the billing side of EHR YOUR WAY. Customer service --some of the technicians cannot solve the problems we are having.
EHR has been a great way to expedite the paperwork writing process. I love that it auto-populates some of the fields to help make it much quicker.
Also, it would be ideal if the problem areas could autopopulate on the discharge summary so you wouldn't have to spend limited time to generate the discharge summary.
They are polite, courteous, nice to speak with. Willing to answer questions & help you anytime.
Some computer glitches are tolerable, but not that kind of glitch. As sad as I am to abandon the dream that almost was, HIPAA compliance is not optional.
It's top-notch, and their support is excellent. EHR YOUR WAY changed us for the better and helped us remain a top provider in our area as we were able to grow and stay organized.
I find the billing system easy to use and would recommend it. Customer service personnel are very friendly, patient and always willing to help.
The flexibility and the staffs ability to modify the application for our needs. The process has been very enlightening as we have asked for enhancements with many sections.
EHRyourway looked like it is very user friendly. The sales team was easy to work with and answered many questions.
I enjoy the ability to quickly and easily access and upload members information when needed.
EHR YOUR WAY has saved us a ton of time and money by being such an efficient and seamless system.
EHR Your Way is an excellent investment for our school-based mental health clinic.
EHRYourWay has proved to be a user friendly, easy-to-navigate option that can stand up to our organization's billing complexities.
Furthermore, I liked the feature of appointment reminders.
Rapid response from EHR Support when any kind of issue arises.
Description
Streamline patient management, fill your booking calendar, and keep customers happy with our all-in-one clinic management software.
See why over 23,000 users trust Pabau. Book your personalized demo today.Read more about Pabau
Pros and Cons from Pabau users+15
It has many features that can be customised to suit how you run your practise. The help in setting the software up has been amazing.
Software constantly has issues, features regularly don’t work. Integrated payment system has issues and has lost us income.
Cost effective, great responsive customer support; does alot more for the business than other "just another medical record" softewares.
Lack of chat function to be able to communicate in real time with reception and other clinic rooms.
Absolutely amazing, very helpful team and out of all the softwares i have used once you are used to using Pabau, the things you can do and offer patients is endless.
However, I think the only negative I could mention is that it always takes time to learn a new system. Regardless of the provider this would always be the same so its not a negative directed at Pabau.
Easy to use and it’s great that its accessible on multiple devices in multiple locations. Functionality that other software does not have.
Difficult to apply discount at times. Sometimes, appointments were not visible on some devices.
So far it was fairly good and Now things are getting much better. It is quite a rich tool to use to manage the whole practice.
Ones we are going strong I am confident this will be a huge facilitator.
The system is so clever and does so much that it's worth the money I pay. As a sole trader it has saved me so much time through automation of so many aspects of my business.
I like that it has all the features that you need in one place. I used many software before but Pabau is the best so far and it allows me and my team to do a lot of things on a daily basis.
Very comprehensive software and impressive customer service.
The paperless system is fantastic. We are a doctors practice and its a very busy practice.
Helpful staff, good tutorials, user friendly system.
Easy integration with my business. The system provides good communication with my clients and saves me time.
Their customer support service is outstanding.
Appointment booking has been really easy to perform. Ipad integration is a great feature.
Description
Praxis EMR is the #1 rated, AI-based, template-free EMR/EHR that learns and gets progressively faster and easier with highest medical quality.
Read more about Praxis EMR
Pros and Cons from Praxis EMR users+15
Its ease of use, machine learning, no inaccurate boilerplate templates, its reasonable cost, its organized processes for onboarding, and the amazing and responsive and personable customer service.
I was in a group practice for 5 years until I resigned last September. During the 5 years in my former group, I was burdened by using E-clinical works - a template based EMR that I absolutely loathed.
Complete, fast, attractive and (positive) attention grabbing reporting to referring physicians. Outstanding customer support.
It was my bad for not selecting Praxis years ago.
A great emr that will keep improving your pratice, keep improving your speed, and save you time.
In fact that is one of the most annoying things that there is not one consistent way to do things. Some processes take one click , some take two, some you check "ok" and some you click "enter.
Overall once the software had been installed I not only speak for myself but my staff, the software is great. As for the price it was worth the cost.
You are never left wondering if you are forgotten.
We use scribes and this is a very easy system to adapt to that. Once you understand the logic behind the software it is quite brilliant.
We've been using it for almost a year now and it has proven to be simply outstanding. We have physicians, counselors, lab technicians, and clerical personnel using it without any issues.
Unbelievably, this administrative part of my practice is now fun and my speedy and high level reporting is a source of pride to our whole practice. Charting is easy and intuitive.
It is easy for our providers to use. Our trainer is excellent to work with.
The overall Praxis experience has been fantastic.
Easy to learn and easy to use. I can generate documentation of a high level of care with minimum time.
I built up my assessments and at this point, I finish my notes very rapidly and the notes are of very high quality. The system is easy to add orders and can be customized easily.
The support staff has been amazingly passionate about the value of the product and it shows in the enthusiasm with which they provide support.
In an office setting it can end up taking care of your charting, prescriptions and patient instructions very quickly and easily.
This is a very intuitive software and functions in the same way a physician evaluates a patient and creates a note. Produces concise, clean notes and integrates very well with Dragon.
Description
Our fully integrated EHR, PM, and billing software is especially designed to meet mental health provider's needs. Customizable dashboards, integrated scheduling, group therapies, care plans, billing, e-prescribing, telemedicine, cloud-based and mobile ready.Read more about Qualifacts Insync
Pros and Cons from Qualifacts Insync users
+15
The implementation process itself has been great mostly because of the individuals that have been working diligently to ensure our success.
Because there are multiple ways to get to different sections, it can feel overwhelming at times. Also, I hate that they don't have a "back" button to just get to the previous screen.
InSync is quality software that has many exciting functions; the support with our transition has been excellent and we have been able to customize the system to meet most of our needs.
I do not believe that it is a bad system I do wish it was faster but it just maybe me.
So far it has been wonderful. The customer service has been amazing, all questions answered, and everyone I have spoken to is kind and knowledgeable.
This has been especially tough in a small shop where the data validation has been frequently an area that had room for errors in output and aggregation of data.
The customer support in training me was unbelievably comprehensive and intelligent. The trainers were knowledgeable, kind, helpful, and very patient.
Providers cannot individually set their availability. Availability is limited to the agency hours and no appointments can be set outside of this without resorting to all sort of antics.
Michelle D.
I was happy for the most part that we were still able to manage in the middle of a pandemic and execute everything as best as we could.
I like having quick access to my assessments for clients. I like it’s ability to send and receive paperwork from clients through the portal.
He was really helpful in helping brainstorm different things that might be helpful to our agency, since I wasn't getting much feedback from my staff. He was very knowledgeable about the system.
The billing team is able to get claims out quickly and properly. Communication: The communication between IT, service, and billing department and the client is outstanding.
My team and I enjoy having our EHR and billing/practice management integrated into one system. It’s very user friendly, intuitive and easy to use.
The product is very intuitive and easy for staff to learn and operate. Second, the support staff are awesome.
This was helpful when budgeting our needs and being able to find some grant funding to get the process started. I liked the way that we could make changes to the system to meet our workflow.
Once you learn it, it is amazing. Portal, billing, support and integrated telelhealth.
InSync is very intuitive, and offers great features, such as patient portal.
Currently we are very fresh into the product but I am expecting the revenue cycle management tools to be the most impressive thing for us.
Description
RXNT's cloud-based software optimizes the behavioral/mental health care experience. Increase productivity and improve RCM with our integrated PM system, and streamline your workflows with our certified EHR solution. Providers get real-time health and prescription history at the point-of-care.Read more about RXNT
Pros and Cons from RXNT users+15
The EHR side of RxNT is solid, easy to navigate and has useful features to aid in chart documentation. The Practice Management is stable and the technical teams are constantly working to improve it.
The worse part is when your practice is finally able to speak with someone you are given ludicrous explanations. We have been working on switching to another company when COVID-19 hit.
Feel free to call for help when needed. The support staff is superb.
But for months we are told “going to be fixed soon; it’s Surescripts issue not ours; YOU need to contact them”, is because there is no Hx for this patient. RxNT FAILS in this area.
Rxnt has been very easy to get my new practice up and running. Staff is very friendly and helpful.
My staff is very unhappy that it's clunky and counterintuitive.
Easy to set up and visually appealing. Support staff available to help with training.
Not easy to navigate and had some trouble with schedule different encounters.
Prescribing app is FANTASTIC - can send refills or new prescriptions easily from phone, and also see any signed notes if you have questions to consult before prescribing.
The software is very easy to use and there are minimal glitches in the system. There are many helpful topics that can aid you on your way through the system.
The automation/integration feature with our EHR is the best thing about RXNT.
I love the dashboard and the integrated reporting.
Rxnt so far has been a great experience for our office.
I love being able to schedule refill reminders.
RxNT has been a nice change from my old EMR overall. Price is low, and having a phone app is key.
I have been really frustrated, but after reaching out to the customer service for the company and talked to Melanie, she was able to help me manage things better.
Easy to use for entering and pulling patients information for.
RXNT provided me with a cost effective way to expand my practice into medical billing without placing undue financial hardship on my company.
Description
All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.Read more about Carepatron
Pros and Cons from Carepatron users
+15
Amazing platform that is easy to use, has advanced customization features, and is affordable.
Also, the guide needs to include step by step how to set stuff up for newbies. Q&A would be niceI have to admit I feel very frustrated when there is a problem.
I love that it is an all one platform, where I can keep notes, book appointments, create invoices, and upload important patient information. So easy to use and navigate and the help desk is amazing.
Unfortunately, I can't use this at this time because the billing, insurance, and other sections are not used by us and very confusing for our students even if we tell them to ignore it.
If you dont get an answer straight away you are told how long it will be and the response is friendly and super helpful.
I struggle with the templates. There seem to be ones in there, but they're hard to adapt to my own practice.
Perfect for starting therapists - no set up costs and you could effectively stay on the free plan forever. Friendly and helpful customer support on a messenger system.
It can be difficult to type notes whilst using the video.
Honestly, just the ease of use, and the privacy and ability to have a private visit with a provider.
The ease of use and information automatically saves, which is helpful.
So far it has been great. Looking forward to continuing to use the platform as my business expands.
My overall experience is positive. The customer service is responsive and the product continually evolves based on customer input.
Provides good referrals and has easy navigation.
Good, especially with customer service being with a real person, as opposed to only "chatting" with a robot.
Inexpensive, easy to use. Good support by a real person.
It’s been great because it allows us to have a clinic and operate the front office and meet HIPPA standards without excessive cost.
Scheduling is easy for the host or the clients. Easy to integrate zoom, google, and Microsoft.
Sam V.
Ease of setup, calender integration, templates and cost.
Description
Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.Read more about Alleva
Pros and Cons from Alleva users
+15
Alleva works great with customers to help them get the most out of the software and are always listening and helping to make upgrades and modifications.
As a business we are still struggling to use the software but it’s more on user error not software error.
The templates are perfect, especially for progress notes and I love that the Alleva team has worked with us to tailor/ improve it to make it even more user friendly.
The inability for the scheduler to connect to an outside calendar such as Outlook creates a tremendous amount of extra work and communication problems with staff around scheduling.
The customer service is the best attribute to this software by far. The team at Alleva is always happy to help us in learning how to use their product and tailor the product itself to suit our needs.
Lastly, the reporting function - or the inability to customize reports based on specific criteria can be confounding.
I have been happy for the past year, and based on all information I have, will be happy for many years to come.
Christopher B.
It is time consuming to adapt our facility to Alleva. Alleva appears to struggle with understanding out states regulation and overall substance use disorder treatment for our level of care.
What I love about this software is how easy is it to complete my clinical documentation.
This system is easy to use, easy on the eyes, and has amazing customer support if needed.
This software is very user friendly and has great customer service.
I like the ease of use and functionality and customizability.
I like the ability to personalize based off of the company needs.
It has helped us to improve as an organization and meet licensing needs as well as provide a better platform to serve our clientele.
Love how safe, fast and convenient. I can find all my clients information quickly.
It has helped our therapists be more effecient and effective with their time and treatment of clients. It has helped us to become CARF accredited and meets all of our multiorganizational needs.
Software supported basic revenue cycle management functions.
Very user friendly even a non-tech individual can navigate without fail. Support is at your finger tips with a very rapid response time.
Description
Practice management platform for psychologists, therapists and mental health professionals that provides tools for marketing, management and billingRead more about Therasoft Online
Pros and Cons from Therasoft Online users+15
I am a loyal customer as a software system is only as good as the people that support it. It is worthy every penny.
This has been a horrible experience. I am now using simple practice with no billing issues.
I like the ability to run reports, templates, ease of use, and most of all the support. Customer rep has been helpful and encouraging the whole time even when I am not able to understand.
Hard to read: font too small and faint and in odd places. Have not been paid a penny from all that I have input and sent electronically.
Has EXCELLENT customer support, which is essential for a solo practioner with limited computer skills; they are friendly, patient, and helpful to resolve issues.
The majority of the time nobody does get back to me, which brings me to the next problem I have.
Great customer service!!! Great ease of program-- intuitive program- meets all of our needs. Love Jaz-- Love Irena-- Love Petra.
They did take some money off of my one bill, but I never collected on all the claims that were not filed in a timely manner. This was on Therasoft so why did I have to eat the loss.
Over the past year they have been a pleasure to work with. With great costumer services, an easy interface, and website maintenance, I'm very happy.
They also work with you to help get the EOB's integrated and EFT set up so receiving payments is super easy too. The drop down menus are easy to navigate and pretty straight forward.
Therasoft is a company that stands behind their product. They are innovative and always improving their product and interface with their clients.
Very comprehensive feature list that covers all of what I would like in a practice management/ emr program. They have thought through and produced a package that integrates what is needed.
Therasoft is user friendly, I love the live support as well as the various chat features.
Ability to manage the Client Contacts and the helpful hints for practice management.
Customer support for all phases of the product from software customization to insurance billing and follow-up is excellent.
It's good for solo practice as well as groups; from appointments scheduling to billing. I am able to meet with couples as well as individuals.
It has reminders for the things we need to complete so every time you open your page it pops up, so it is helpful.
The web developers were highly responsive and answered all questions I had. The developers along with my account manager made a stressful process much easier.
Description
vcita is an all-in-one business management app designed with small businesses in mind, helping you manage your clients, schedule, billing and administration.Read more about vcita
Pros and Cons from vcita users+15
I loved that all of the scheduling and finance management was transferred online, as this administration side 2as a part of the business that I wasn't enjoying, but was also taking a lot of time.
This avoids many internal developments that are often inefficient or very costly.
Robust, all inclusive system, with outstanding customer support.
No Vcita no business for me. They have no live support, I've hated this from day 1.
I love the simplicity and functionality of this product.
You cannot delete appointments made in error nor can you 'actually' delete contacts.
Michelle D.
I like the ease of use and the time efficiency that this software has brought into the administrative aspects of my ministry.
My plug in from them runs on Wordpress. When you can't fix the Vcita plugin for Wordpress in 6 weeks I think you've got some bigger problems.
I just renewed my subscription for another year because it is one of the best business tools to make life easier, to save time, and to make more money.
Overall, the Vcita team takes care of their customers, they listen and they are helpful.
Excellent Customer Service & Many Great Features.
I am very happy with Vcita and how it makes managing my business easier.
I actually recommend it to all of my peers in the industry.
Vcita easily integrated with my website. My clients love using it to upload documents, send messages and make payments.
The extra efficiency with VCita at an affordable cost.
Easy to use; integrated approach to my schedule, identifying clients and invoicing.
The Ease of Use has become somewhat of a challenge.
Very easy to use platform and interface. Simple process to implement on Wordpress website.
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