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7shifts
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
7shifts is the HR platform for restaurants helping operators
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7shifts - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: October 2026
7shifts overview


Based on 1212 verified user reviews
What is 7shifts?
By industry, 7shifts reviewers are most commonly professionals in restaurants (38%). The most frequent use case for 7shifts cited by reviewers is employee scheduling (76% of reviewers).
What are the most popular integrations for 7shifts?
The 7shifts integration most frequently cited by reviewers is Toast POS, a restaurant POS product rated 4.6 out of 5 for its integration with 7shifts.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Scheduling and Payroll
Notifications and Announcements
Employee Management
Pricing
Time Clock
Bugs and Issues
Do you work for 7shifts? Manage this product listing
7shifts’s user interface
7shifts review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.5
Ease of use
4.7
Customer support
4.7
Reviews sentiment
What do users say about 7shifts?
Users report that 7shifts streamlines scheduling, shift swaps, and time-off requests, making it easier to manage staff availability and labor costs. They appreciate the intuitive interface, real-time communication tools, and the ability to coordinate across multiple locations, which helps keep everyone organized and informed. Many find it especially useful for restaurant operations and value the integration with POS systems. They say it saves significant administrative time and improves overall efficiency.
Some mention occasional glitches, slow loading, or app crashes, and feel that advanced features can be costly. They note that onboarding and customization may require extra effort, and wish for more flexibility in reporting and permissions.
Select to learn more
Who uses 7shifts?
Based on 1,212 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
7shifts's key features
GetApp's analysis of 250 verified user reviews collected between August 2021 and October 2024 identifies 7shifts' most critical features and summarizes user sentiment about those features.
Reviewers appreciate 7shifts' Employee Scheduling capabilities. They report that it simplifies the scheduling process by consolidating requests, templates, and shift assignments into one system. Users find it easy to create and modify schedules, view past and future schedules, and use templates for efficiency. They also highlight the ability to communicate and cover vacant shifts. However, some reviewers mention difficulties with the user interface and lack of keyboard shortcuts, making it cumbersome to use compared to competitors. Of the 92 7shifts users who gave detailed accounts of their use of Employee Scheduling, 100% rated this feature as important or highly important.
Users report that 7shifts' Mobile Access is critical for effective business operations. They appreciate the convenience of accessing schedules, trading shifts, and requesting time off via mobile devices. Reviewers indicate that mobile access allows for real-time communication and updates, which is essential for on-the-go management. However, some users note that the mobile app can be glitchy and lacks some functionalities available on the desktop version. Of the 113 7shifts users who gave detailed accounts of their use of Mobile Access, 96% rated this feature as important or highly important.
Reviewers highlight the efficiency of 7shifts' Schedule Distribution. They appreciate the instant notifications sent to employees via email or phone, ensuring everyone is aware of their shifts and any changes. Users find it helpful for managing updates and avoiding miscommunications. However, some mention that the distribution process can be confusing for employees, especially when notes are included in the shifts. They suggest improvements in the clarity of notifications. Of the 55 7shifts users who gave detailed accounts of their use of Schedule Distribution, 96% rated this feature as important or highly important.
Users find 7shifts' Real-time Scheduling capabilities valuable for keeping schedules up-to-date. They report that any changes made are immediately visible to all team members, which helps in managing last-minute adjustments and maintaining smooth operations. Reviewers appreciate the ease of swapping shifts and the ability to notify employees about schedule changes instantly. They also mention that real-time updates help in planning and avoiding confusion. Of the 34 7shifts users who gave detailed accounts of their use of Real-time Scheduling, 94% rated this feature as important or highly important.
Reviewers appreciate 7shifts' Calendar Management for its flexibility and ease of use. They report that it allows them to plan schedules based on availability and block off days for special events. Users find it helpful for keeping track of shifts, events, and time-off requests. However, some mention that the calendar could be more robust, with additional views and functionalities to improve overall usability. They also suggest better integration with personal calendars. Of the 41 7shifts users who gave detailed accounts of their use of Calendar Management, 78% rated this feature as important or highly important.
All 7shifts features
Features rating:
7shifts alternatives
7shifts pricing
Pricing plans
Pricing details:
User opinions about 7shifts price and value
Value for money rating:
To see what individual users think of 7shifts's price and value, check out the review snippets below.
Lissa H.
HR Coordinator
Andrena T.
Catering Manager
7shifts integrations (53)
Integrations rated by users
We looked at 1,212 user reviews to identify which products are mentioned as 7shifts integrations and how users feel about them.
Integration rating: 4.6 (72)
“Our catering, menus, etc. are all integrated in toast and we pay for those modules, so it needed to carry over.”
“ITs what we use for delivery services to work with the system”
Murphy B.
Catering and Event Coordinator
Integration rating: 3.3 (6)
“Helps to make taking card payments easy and bank transfers seamless.”
Haley P.
Licensed Massage Therapist
Integration rating: 5.0 (4)
“We use this as an connection”
“It would flow over for HR Management”
Misty B.
Payroll Specialist
Integration rating: 4.0 (4)
Integration rating: 4.7 (3)
Integration rating: 5.0 (3)
“Revel is the software backbone of the operation. Pizza Ranch has a very high opinion of it, so do I the more I use it.”
Ray M.
General Manager
7shifts customer support
What do users say about 7shifts customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of 7shifts customer support.
Widely noted by reviewers, 7shifts customer support is consistently fast, responsive, and provides clear solutions to issues.
A significant portion of users highlight the friendliness and professionalism of the support team, making interactions pleasant.
Frequently reported by users, support is knowledgeable and helpful, assisting with onboarding and ongoing questions.
A large number of users appreciate that customer service is accessible and follows up promptly, even across time zones.
A limited number of users report that customer service is not available 24/7, and the bot lacks real-time assistance.
Support options
Training options
To see what individual users say about 7shifts's customer support, check out the review snippets below.
“the customer servers has been great. when I ask a question I get a response very quickly.”
Kim S.
member
7shifts FAQs
7shifts has the following typical customers:
Small Business, Large Enterprises, Mid-size Business, Freelancers
These products have better value for money
Q. What is 7shifts used for?
7shifts believes that employees are the driving force behind the success of restaurants and they are committed to elevating the standards of what restaurant teams can accomplish together. Born in the back office of a sandwich shop, 7shifts was founded in 2014 with the goal of building simple solutions to solve the most complex team management challenges. Today 7shifts is the HR platform for restaurants helping operators hire, train, schedule, pay, and retain their team in one place. With an easy-to-use platform and built-for-restaurant workflows, 7shifts replaces disconnected systems for 55,000 restaurants. Here’s how your restaurant can benefit from 7shifts: -Save up to 4 hours per week creating and managing your staff schedules -Reduce time spent on scheduling by 80% -Save up to $250 per month in managers' time -Reduce labor costs to save up to $3,000 annually -Reduce calls and texts from staff by 70% -Create schedules with 95% labor accuracy
Q. What level of support does 7shifts offer?
7shifts offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support


















