7Shifts Reviews

7Shifts

Simplifying labor management, one shift at a time.

4.72/5 (426 reviews)

Pros
  • The whole support team has been amazing. The help staff have been responsive with any question I have had, and they are open to any ideas I have offered up as a user.Justin B.Read the full review
  • Managers love the log book to help with communication and the ability to do just about everything they would need to from their phones.Jessica N.Read the full review
  • I love how user friendly it is and the capability to send messages to specific groups. I also enjoy being able to pull up employees contact info and keep things separate from my personal phone.Dawn C.Read the full review
Cons
  • The system alerts me and warns me of any conflicts, overtime and whether or not the employee is trained to fill a particular position on the schedule. It does all the thinking for you.Stevan G.Read the full review
  • The only bad thing I have to say is I can't actually build the schedule from my phone.Brian B.Read the full review
  • My only complaint is not being able to see who has opened messages.Sarah D.Read the full review
98%
recommended this to a friend or a colleague
Jayelynn Willman

Helpful and Easy to Use

Used weekly for 2+ years
Reviewed 2019-09-05
Review Source: Capterra

Overall, it's easy and convenient to use and cheaper than some of the similar apps.

Pros
You can work from the website or from the app which is convenient if you're bouncing between locations. On the website, I can preset shift times for faster scheduling. You can set multiple roles which is beneficial for staff that do multiple things. You can assign an hourly to each role as well, so you can see an approximation of your labor for the week.

Cons
Unfortunately, the preset shift times do not translate over to the app so you do have to manually do it which takes a little more time. Although I have my preference set to get push notifications for almost all the app features, they don't always come through.

Response from 7shifts


Thanks for the review Jayelynn! We appreciate your feedback and love hearing that 7shifts can help you keep your schedules straight from anywhere. I've passed along your request regarding preset shifts on the app to our mobile development team for further consideration. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Leslie Broadland

Best Decision

Used daily for 1-2 years
Reviewed 2019-11-26
Review Source: Capterra

I wish all companies had a team like 7 Shifts! Such a joy to work with. They love their job and are not just a sales department. Their support and development teams are just as good as their front line sales because they can really believe in their product and deliver what they are promising. First class!

Pros
We can maximize profit by scheduling exactly where needed with forecasting We can create a schedule in minutes verses an hour We can eliminate scheduling employees on requested days off or outside of their availability Employees can update availability, time off without bothering management Employees find a replacement for their shift after schedule is posted instead of bothering management Managers can monitor labor in real time on phone app dashboard report We use the 'engage' report as a positive way to eliminate attendance issues (late, no show, sick, change schedule, etc) Employees can access by phone or computer Employees can provide immediate shift feedback at end of shift Managers can distribute hours and tasks evenly and monitor Managers love the communication notification. One memo can be distributed to all or certain department to inform of last minute specials or even announce an employees birthday

Cons
To be honest, my list has dwindled of items I like least because everytime I bring a negative aspect to customer support, the development team calls and gathers information, then they begin programming and redesigning to improve their product for everyone. My only issue is waiting for them to make the awesome labor dashboard available for lower levels so managers can use it to train team leads without programming them to be in the 'management' category just to get the actual real time labor on their phone.

Response from 7shifts


Amazing! Thanks for the review Leslie. We are grateful for your feedback and it has made our team's day to hear from every department at 7shifts is pulling together to provide more value to you and your business. It's feedback like this that reminds us why labor management is vitally important to operators like yourself and we look forward to providing you and your team even more value in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sue Lockhart

Schedules with ease

Used daily for 1-2 years
Reviewed 2020-06-11
Review Source: Capterra

It’s been a great product for my company. I would Recommend it for sure.

Pros
I save so much time juggling days off and swapping shifts through this app. Also keeping vacation days from overlapping is a breeze

Cons
The mobile versions are a little harder to make schedules with. I usually Use the desktop version

Response from 7shifts


Thanks so much for the review Sue. We are happy to hear that 7shifts has enabled you to create schedules with ease. Know that we are always looking to make improvements to our mobile app and really appreciate the feedback. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Susie Rachele

It’s Okay

Used daily for 2+ years
Reviewed 2020-04-16
Review Source: Capterra

Pros
When choosing the highest cost package, you will have access to the most basic necessary functions. They do not charge base level employees to use the app

Cons
Some functions change without first being informed (although they state that they always inform prior to a change). Their beta testing due diligence leaves something to be desired. If they are unable to duplicate an error even if you can prove it exists, they refuse to fix it saying they are incapable of doing so. They make their customers pay for basic functions through the most costly package I used to use 7ahifts for over 4 years. I was looking at using them again for a different restaurant. However, the salesperson I encountered was a typical salesperson and never talked to me like they cared about the company Where I’m currently employed. Instead I was told stats about how I wouldn’t find a program cheaper, that they weren’t gouging those who wanted the basic functions I pointed at, and multiple other aspects in which I was wrong. When I pointed that out, he proceeded to raise his voice at me, chuckled and attempted to carry on I hung up on him at that point of the conversation I would have never signed a contract with this individual. Hopefully other sales reps actually care about potential customers

Response from 7shifts


Hi Susie,

Thanks so much for your comment. We really appreciate your candid feedback so we can make the 7shifts experience better for all users, and we're sorry to hear your experience was less than ideal.

As a product that is growing and evolving every day, our pricing has changed a lot since you would have first started using 7shifts 4 years ago, but we would like to see what we can do to make 7shifts work for the restaurant you are currently working in. Please drop us a line at support@7shifts.com and we will see what we can do to offer a solution the meets the needs of your business.

In regards to your interactions with a member of our team, I have flagged this to our management team to ensure that we provide everyone the same high level of service that we ourselves would expect.

We apologize if your experience was less than ideal and really take that to heart. We hope that in the future we can earn back the trust you have placed in our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Peter Mohr

loving my 7-shifts

Used weekly for 6-12 months
Reviewed 2020-04-16
Review Source: Capterra

Great integrates well with all the software we have

Pros
that it integrates with so many software companies we use 7-shifts, toast (POS) and Gusto (payroll) they integrate so well

Cons
took a while to get used to but after the curve we love the software no real issues we are having with it

Response from 7shifts


Thanks for the kind words Peter! I are absolutely thrilled to hear that 7shifts is providing you and your team value and that our integrations are making your life easier. We really enjoy working with Bachelor Forum and looking forward to serving you for years to come :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Keith Kildron

Love 7Shifts!

Used daily for 2+ years
Reviewed 2019-11-18
Review Source: Capterra

From the beginning over 5 years ago to today, the entire team at 7Shifts has been great to work with and are very accomodating to my requests for further functionality.

Pros
I like that I the functionality of the app and online. It is easy to access and use. The app is free and this makes a big difference with our hourly team members.

Cons
I wish the reporting was more robust. Sometimes I need more data than the reporting is capable of pullin gin.

Response from 7shifts


Thanks for the review Keith! We are thrilled to have the opportunity to work with you and the rest of your team at Kaldi's every day, and we look forward to building what you need for years to come. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chef Steven Popp

Life with 7Shifts is all about the right communication with staff and managers

Used daily for 2+ years
Reviewed 2019-11-14
Review Source: Capterra

I have two other software suites that offer what 7shifts does included in the price, 2 other software suites and I still would rather use 7shifts because of how awesome it is. My 50k POS bundle and my staff management suite both offer this, and I could save the cost of 7shifts per year - but heck no.

Pros
- Very Short Learning Curve - The App is very stable and accurate - Our staff enjoy using the app and don't see it as a burden, but a convenience - With our package, the app is feature-rich without bloat. - Developers listen to the community and add value as often as possible.

Cons
As with any software development, some features that would be useful for you may take time if they are more niche use cases.

Response from 7shifts


Wow! Thanks for the amazing review Steven. I shared your review with the rest of our team, and it made our day to hear that 7shifts has provided you and your team with so much value. Knowing that you have chosen 7shifts over other tools you have available to you is a high honour and is what drives us to keep developing our products for restaurateurs like yourself. Please let us know how we can continue to raise the bar for you and make 7shifts an integral part of your operations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gerad Coles

A Huge Lifesaver for Our 250-Seat Restaurant

Used daily for 6-12 months
Reviewed 2019-10-30
Review Source: Capterra

I really love the 7shifts people. They are passionate about what they're doing, super engaged with customers and always working to make us happy. They are a tech company that is really keeping the customer's needs in mind and working to make our lives better/easier. At this point I couldn't fathom losing the 7shifts toolkit at Prairie Dog Brewing.

Pros
7shifts is really geared toward restaurant shift/labour management and communications, whereas so many of the other scheduling softwares out there try to fit the general case and don't handle the high-paced, dynamic nature of restaurant staffing nearly as well. From our perspective, 7shifts literally cuts down 5-10 hours a week of admin time, while also providing us a convenient, central location for communication with staff, basic HR data, etc. We use the free 7punches app to track time punches, which also has some nifty features that help us manage labour costs and keep better tabs on things like lateness. What I'm most excited about now is 7shifts' built-in "Optimal Labor" tool, which combined with our POS sales integration, provides me with HOURLY forecasts for my sales on given upcoming week, then tells me how many servers, bartenders, etc it thinks I should have on based on my sales, labour targets and past scheduling. It's not perfect, but its hugely helpful and lightyears ahead of what we were doing in the past, taking only a fraction of the time. 7shifts is a tech company that really gets restaurants and what we need, I eagerly anticipate every update to the software. I'm a techno-geek at heart, with my own tech industry experience, and by working with the 7shifts people and products, I immediately see a really healthy, creative tech culture at the company, which are poised to keep moving at a phenomenal pace and quality of output.

Cons
I wish we could get the Machine Learning auto-scheduler feature at "The Works" package level, even as a priced add-on. Currently the only way to get it is to sign up for a massively more expensive package that is really designed for franchise chains with many locations to handle. We have just one location, but really want the auto-scheduler (it's absolutely brilliant). I love the 7shifts web API and use it for quite a lot of our own software, but the documentation is really incomplete/out of date and I have to do a lot of reverse engineering either from their website or by making educated guesses. I can imagine that this might cause some friction or limit the abilities of third parties to integrate with 7shifts. Third party integrations have not been as robust or full-featured as I'd hoped, at least the TouchBistro/7shifts integration, but I think that's more due to the other side of the integration than the 7shifts people.

Response from 7shifts


Wow! Thanks so much for this amazing, detailed review Gerad. Our entire team really values your feedback and are thrilled to have the opportunity to work with you and your staff every day. We are working tirelessly to ensure that we are THE best labor management solutions for restaurants, so validation from our amazing users like yourself really drives home that we are on the right path. Also, thanks so much for the feedback on our Auto-Scheduler we are actively working on providing this functionality to more users like yourself and look forward to showing you what we are working on soon. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Schneider

7 Shifts Review

Used daily for free trial
Reviewed 2019-05-28
Review Source: Capterra

From the beginning of the free trial that the support team set us up, to the end of the trial just showed how great of a program 7 shifts is. My employees are already raving about it and how easy the phone app is too. The program is great and so is the customer service from the support team.

Pros
Ease of use, customer service, speed, responsiveness, price, does exactly what we were looking for.

Cons
Can't think of a con...just a great program

Response from 7shifts


Thanks for the review Ryan! We're excited to hear that 7shifts has been easy to setup and that you and your staff are loving it. Also, thanks for the kind words regarding our customer service. We take the support we provide our clients very seriously so it mean a lot to us to hear that it has been a benefit to you. All the best!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matthew Kelly

Much Love

Used daily for 6-12 months
Reviewed 2019-11-19
Review Source: Capterra

So far so good. Getting used to a few quirks but the support team has been great.

Pros
The real time sales vs labor reports are a great tool!

Cons
Still having issues with integration mapping from TOAST

Response from 7shifts


Thanks for the review Matthew. We appreciate your feedback and I've passed along your mapping note to our support team. I will ensure that they reach out to you and get this solved. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tory Mace

Lots of Bang for the Buck!

Used daily for 6-12 months
Reviewed 2017-04-21
Review Source: Capterra

7Shifts has been a tremendous timesaver! We used to spend so much time transferring requests to our paper scheduling forms. Now we can just work directly in the app. Saves paper too! Our staff is incredibly happy we've made this technological leap. Takes some stress out of their already busy lives by being able to switch shifts online. It has also alleviated the issue of "misreading" their schedule. As managers, we love that we no longer have to hear that excuse. Ha ha! Managing overtime is incredibly easier on 7Shifts. Prior to the app, we relied on floor managers to make judgement calls regarding shift exchanges when senior managers weren't available. Labor considerations didn't get factored into decisions and we would run higher labor numbers. Now that fewer managers are part of the shift exchange decisions, we know that the appropriate factors are being implemented into the decision making. The floor managers appreciate not having the pressure of making a decision that could negatively impact a shift. Posting and editing schedules in real time also alleviates issues. We would have people switch shifts and then forget. Now it goes immediately into their schedule once approved. Confusion alleviated!!! We don't use the auto-fill option but find that manually scheduling is so much more efficient in the app than it was on paper. I also love that you accept requests for features/functions and compile them for consideration. The service has always been wonderfully friendly and fast. The tutorials are really helpful and well done. I can't say enough good things. Thank you for creating such a user friendly app. Makes our busy restaurant lives so much easier!

Pros
Easy to use Great tutorials Fast and friendly support staff Efficiency for reviewing labor Incredibly communication tool between staff and management Consider suggestions for functions and features and notify you if they become implemented Fair price for the power of the product

Response from 7shifts


Thanks for the great, in-depth review Tory. We're happy to hear that 7shifts is helping alleviate the classic "misreading the schedule" problem for Beaver Street Brewery. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Emilee Wise

7Shifts saved my company!

Used daily for 2+ years
Reviewed 2016-10-04
Review Source: Capterra

I used to schedule my staff with an excel spreadsheet, screenshot and posted to a Facebook Forum. It was a madhouse trying to deal with shift swaps and reading the staff clockin/out cards to match their shifts. With a growing company this just wasn't gonna cut it anymore. 7shifts popped up in my personal Facebook feed and the rest is Kismet. The software has helped clean up so many of my payroll processes, allows my staff to switch shifts with only others of the same experience level or higher (so I ALWAYS have a manager on shift and not a hoard of brand new employees), helps my managers reach staff more easily, is so easy to understand that I haven't had to train the new staff on it and combined with the 7punches Clock-in/out software- I can relax knowing my staff can't clock in if they aren't on the schedule and my staff can breathe easily with the ability to calculate their paycheck in advance! The staff at 7shifts has always been extremely helpful and always welcoming for suggestions and updates. I can't imagine moving to any other system and am so glad I found it!

Pros
It is easy to understand, set up and the customer service is extraordinary!

Cons
I wish there were more manager capabilities in the mobile app, but the app has improved already since it was first launched, so I imagine it will only get better.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ann Piniach

Literally changed my life

Used daily for 2+ years
Reviewed 2019-11-04
Review Source: Capterra

7 Shifts helped reduce the stress on mangers who do the scheduling. Literally I would not make it out of the parking lot and I would start getting messages from staff about trading shifts , wanting time off etc. They can do most of this on the app. I do not have to carry a paper schedule with me everywhere I go. I do not have 3 or 4 copies of the schedule and all saying different things as they have not all been updated. It is all on my phone . I do not know if i can change the schedule from my phone . If you can I do not know how. Sometimes there are changes when I am out of the office that we cannot do on the app. I do take notes on this and update the schedule when I get to my computer. Not a big deal

Pros
How easy it is to use. It solved many of our scheduling issues. Staff resolve many of the trades etc among themselves. The schedule is always up to-date. The schedule is always available on my phone. I can approve changes etc when I am not on site and the schedule is updated and everyone knows what is going on.

Cons
Sometimes the updates have caused some glitches. They are quickly resolved once 7 shifts is made aware. Because we are not a restaurant some of the features on it we do not need and show up all the time. It would be nice if there was a version without earnings profits etc. as we do not need all of that. We are a residential housing program for persons with disabilities and other then that it works really well for us. the staff really like the freedom they have as well with the app.

Response from 7shifts


Thanks for the review Ann. We love hearing that 7shifts has changed your life for the better and alleviated many of the scheduling headaches that you used to experience. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brianna C

Great, just needs some tweaks.

Used weekly for 1-2 years
Reviewed 2019-07-24
Review Source: Capterra

Scheduling mistakes! I used collect employees' schedules and manually enter them into an availability table that I made on Excel. Then I would refer to that table as I made the schedule. The issues arose when employees would text me their availability or time off requests; those were easy to lose track of. This software puts the responsibility of accurate availability on the employee, it's great!

Pros
It saves time by allowing the employees to add their own availability, request time off, and switch shifts with each other. This software is a huge help and has solved scheduling problems and prevented some mistakes.

Cons
It only prints a week at a time, there is no condensed version to get a monthly schedule printed. The month-long format that they do have is horribly unorganized & does not print well. This isn't a big issue, it just uses up more paper and space than our previous scheduling method. The absolute worst part about this software has to do with the roles that employees can be assigned: there is no "training" option under the roles that I created. This makes scheduling new employees very difficult. The work-around is tedious; remove their current roles, schedule them for the time they would train and write their role in the notes of that shift. This is inconvenient because it is difficult to track "unassigned" shifts. It would be great if there was a training option under each role so that when I run the report, I can track how many training shifts an employee has had.

Response from 7shifts


Hi Brianna,

Thanks so much for the review! We appreciate your positive feedback AND your constructive feedback, which we absolutely take to heart. I have broken down your feedback piece by piece and sent it along to our product team to analysis and consideration. We will also have a member of our team reach out to you to see if we can create a better experience for your workflow.

All the best!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Ann Stippec

7shifts was a game changer for us!

Used daily for 2+ years
Reviewed 2019-07-24
Review Source: Capterra

We now have 4 restaurants/bars that utilize 7shifts and it's hard to imagine how we ever survived without it! It's streamlined our scheduling procedures and simplified the process of employees requesting off, submitting availability and swapping shifts. 7shifts customer service team is also extremely responsive and receptive any time we encounter an issue or even just want to provide our feedback on a certain feature that we think could be improved. We also now use the reporting tool for putting together high level labor tracking reports at the end of each month. Thanks, 7shifts, you're the best!

Pros
I love that everything is in one place so you don't have to worry about forgetting that someone sent an email or text message requesting off for a 2 week vacation 6 months ago (which is the system we previously had in place!)

Cons
I didn't like that you had to wait to enter employee raises until they were set to go into effect - although 7shifts has recently improved this feature so that you can set a specific date for an employee's new wage to begin!

Response from 7shifts


Thanks so much for the review Ann! It means a lot to our team that 7shifts has been able to help your growing business optimize (and report on!) your processes and continue to be successful. Cheers to you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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arpita oselimo

Excellent scheduling software!

Used daily for 2+ years
Reviewed 2018-08-18
Review Source: Capterra

I used to make schedules through Excel, and would have employees email time off requests and availability changes. This software makes everything so much easier. It is so easy to use - copy schedules from week to week, move around shifts, copy shifts, etc. This app made me like making the schedule! It's also employee-friendly - they can give up and pick up shifts, and manager can approve them. They can communicate with each other through chat. Phone numbers and emails are available, so employees can easily contact each other.

Pros
No glitches ever (previous app we used glitched and made errors to employees' schedules) Budgeting tool Ability to put in events Color coding departments and jobs Ability to print PDF schedule Communication (chat and message options) Employees can trade shifts Availability and time off request features are perfect Multiple locations allows you to use employees at different sites, but you can see in lighter color where they are already scheduled to work Great value for the price They keep making it better and will let you know when an update has been made

Cons
There's a minimal international fee charged monthly for 7Shifts. But that's all!

Response from 7shifts


Wow, wow, wow. Thanks for the kind words Arpita. We love hearing that you and your team are using every feature available in 7shifts to help Reggae Shack Cafe make scheduling less of a chore. Rock on!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Mitchell Woloshyn

7shifts is a lifesaver and a headache preventer

Used daily for 2+ years
Reviewed 2020-01-21
Review Source: Capterra

So easy to use, and check in on. There clock in and clock out feature (7Punches) is incredible, and works flawlessly and seamlessly. I would be willing to say that 7Shifts not only saves me time, but at least 2 hours of work per week, which would only be more with a larger organization. Thank you 7shifts!

Pros
I like how I can interact with my staff through the software and it makes scheudle creation a breeze for organizations of any size. The ability for my staff to book time off through the software is incredible. No more paper schedules. Not to mention customer service is incredible!! They always respond to requests within mere minutes and I've never encountered a problem they couldn't help me with!

Cons
There are absolutely no cons. I will never have a need for any other scheduling software again.

Response from 7shifts


Thanks for the review Mitchell! We are SO happy to hear that 7shifts has positively impacted your business in such a big way. We love hearing how specific behaviours have changed, as well as the time and money you're saving. Keep up the great work!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Elizabeth Hyman

Daily recaps made easy

Used daily for 1-2 years
Reviewed 2019-09-02
Review Source: Capterra

Pros
With 7 shifts you not only have an easy, intuitive scheduling app that everyone can use at every level, but you also have a customizable manager log book to record the goings ons of events each day, along with POS integration!!! It's everything you need on one page. My schedule writing days are over but I still use the app to get daily recaps from all of my restaurants on the flow of service, 86'd items, sales, and employee progress. With the Manager Log book you can customize each section, add as many areas or as few as you want. We have a complete section for R&M, and another for 86'd items. Use the search function to manage and track all of those areas. Or Search an employees name for an easy way to find feedback for quarterly evalutions.

Cons
The weather on the manager log book can be a little jankey sometimes. And the Toast POS integration took a little while to set up and the labor % aren't always correct, but otherwise it's great.

Response from 7shifts


Thanks so much for the kind words Elizabeth! We are thrilled to hear that you are your team are finding so much value in the manager log book for your business. We can't wait to show you all the great enhancement with Engage that we will be releasing over the coming months, and look forward to your feedback. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Carr

Best Scheduling Software for Restaurants

Used daily for 2+ years
Reviewed 2019-06-02
Review Source: Capterra

I have invested time and money into alot of different software for our restaurant - scheduling, inventory, marketing, ordering etc. No product or service has come close to the Value, Convenience, and Effectiveness of 7Shifts. Some apps are overpriced, bulky, actually add more time and effort to your work week, not this one. From day one I have been throughly impressed with how well designed, engineered, executed, and supported this software is. We had a big name schedule software before 7Shifts, but it came with a big price tag and big headaches. I promise you, 7Shifts will make your life much easier, and improve the way you schedule and communicate with your staff. You can't go wrong with this software - it's built to be the best in the business, and it's second to none.

Pros
Very Easy to Learn and Use Excellent Features You and Your Employees will love Great Value, Inexpensive, Time-Saving Outstanding Support Team Constantly Innovating and Improving

Cons
2+ Years in and No Negatives. Like I said it's the best software of it's kind, custom built for the restaurant industry.

Response from 7shifts


Thanks for the kind words Daniel! We absolutely love working with you and the rest of your team at Carr's Steakhouse and looking forward to helping your business for years to come :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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heather mojer

7shifts, not just for scheduling

Used daily for 1-2 years
Reviewed 2019-03-28
Review Source: Capterra

I have found that using 7shifts significantly decreases the number of errors surrounding scheduling and requested time off which is priceless in a labor market like this. furthermore, the time and energy spent on writing the schedule is much lower than when we used a homemade spreadsheet.

Pros
7shifts makes scheduling easy with a copy to next week feature that allows scheduler to mimic previous weeks schedules. the repeating schedule feature makes scheduling kinder - allowing staff to set a weekly schedule of availability. the chat and announcements feature lets communication flow without messier emails and texts. the app-based time off submissions really simplify and streamline a formerly archaic system that was easy to screw up with paper notes, emails, calendars, notebooks. the shift pool empowers staff to make last minute changes to their schedules or pick up extra work.

Cons
there's a lot of neat features that you have to pay extra for like an events calendar and labor to sales based scheduling.

Response from 7shifts


Amazing! Thanks so much for the review Heather. We are happy to hear that 7shifts is proving beneficial to your team at State Park, especially in a tight labor market. Please do not hesitate to reach out if there is ever anything we can do to help support you or your team.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Sara Jane Mellars

Has all the tools you could need

Used daily for 2+ years
Reviewed 2019-05-01
Review Source: Capterra

I get updates/push notifications from 7 shifts every week when my schedule is published, as well as updates from my managers and corporate offices. I also sometimes use it to make work life easier. Really glad to have this piece of software I thought I'd never use. Very good for the restaurant industry and hourly positions.

Pros
It's a really nice layout, it has thought of just about everything you could possibly need to use the software for. I have personally found it very useful for looking up the contact information of my coworkers and keeping track of request off time. For people like servers who constantly drop/add/trade shifts with other people, there is a useful feature to do that as well.

Cons
It logged me out when I changed phones, don't think that's necessary to protect information on this kind of app, but was easy to recover password. Overall a very minor con.

Response from 7shifts


Thanks for the review Sara! We're happy to hear that 7shifts has everything you need to make your work life easier. We really appreciate your detailed feedback and if there is every anything we can improve upon in the future, please just reach out to our team any time. Cheers!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Shannon Stebelko

Excellent tool that goes far beyond scheduling.

Used daily for 6-12 months
Reviewed 2018-10-30
Review Source: Capterra

7shifts ties together many organizational tools that has improved communication in our restaurant immensely. We make fewer scheduling errors, our staff can easily contact managers and coworkers through the messaging feature, amendments to the schedule keep everyone in the loop with notifications and the manager log book helps us stay on top of issues and address them quickly and effectively. I originally decided to try the software because I thought it would save time and keep our BOH and FOH schedules cohesive. It pays for the time it saves and adds much more value with all of the additional features. Don’t hesitate to give it a try!

Pros
Our supervisors use the manager logbook and it has been extremely helpful in keeping everyone up to speed on daily operations, issues and ideas. We act much quicker when addressing problems with staff and maintenance, and reduce the distortion of facts when compared to transferring information along a chain of conversations. This is a valuable feature not to be overlooked.

Cons
Some of our staff members have been experiencing freezing and glitching in the app. Some staff are resistant to change and there was a lengthy transition time to get everyone on board. Now that it’s in place almost every new employee loves the interface and is eager to sign up.

Response from 7shifts


Amazing! Thanks so much for the fantastic, detailed review Shannon. We're thrilled to hear that 7shifts is providing your team with so much value. We looking forward to making 7shifts even more indispensable in the future :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tina Thorsteinson

7Shifts reduces scheduling time and burden

Used daily for 1-2 years
Reviewed 2019-11-19
Review Source: Capterra

It's typically a very challenging and time consuming task but 7Shifts reduces the time, stress and burden of scheduling.

Pros
I love that my employees are able to communicate with each other and work to fill their shifts if they're ill or issues arise. This frees up my limited time. The templates and metrics that the employees and myself are able to fill in re: how much they'd like to work and when are intuitive and allow me to reduce the time cross referencing. The software is incredibly intuitive and easy to use or find the things you're looking for. Finally, the service and support I've received from the team has been outstanding. They believe in their product and want it to work for your needs.

Cons
My business does a lot of outside events. While there is a section for events, I'd like for it to highlight the entire staff field for the day so I can more easily cross reference that there are major staffing changes that will need to occur.

Response from 7shifts


Wow, thanks so much for the review Tina! We really appreciate your feedback and your thoughts on how 7shifts has helped your team at Hearth. We know that creating and maintaining a schedule can be a burden, so we're thrilled to have the opportunity to help alleviate that for you. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Beamer

Beamer’s Coffee Bar

Used daily for 2+ years
Reviewed 2019-01-17
Review Source: Capterra

Watching our sales correspond with the labour reports from 7Shifts has been a game changer. The mobile app makes it so easy to see as an owner where you need your staffing levels to be each day, but it also records history so you can go back and see what your sales and labour with even a weather report from a year ago that day. Also the 7Punch system has made it real easy for our staff to clock in and out. Keeps it simple and easy to use.

Pros
The integration of 7Shifts labour reports to our POS TouchBistro sales reports has been the perfect marriage. The interface of 7Shifts software has been easy to understand and use with admin, managers and staff levels.

Cons
Not much to say here because when moving over from another employee staffing company you quickly see the difference and benefits that 7Shifts has to offer you.

Response from 7shifts


Thanks for the outstanding review Michael! Our team has loved working with you and your team and we're SO excited to hear about the value that 7shifts and TouchBistro together are bringing to your business. We look forward to working with you and helping your business grow for years to come. Cheers!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kristin Butler

Saves so much time!

Used daily for 2+ years
Reviewed 2019-10-18
Review Source: Capterra

Pros
-Interaction between staff, ability to put shifts up for grabs and have others bid on shifts -Messaging to groups or individuals -Labour management with targets based on sales vs labour cost -Easy to schedule, with everyone's availability/time off being visible on the schedule -Easy to approve/decline availability & time off -Managers log book, easy to use, direct email that comes in every night helps to stay in the know of all that is happening at each location -Customer support is the absolute best! Friendly, Fast, Efficient.

Cons
-Sometimes the sales reporting isn't always 100% accurate in real time

Response from 7shifts


Thanks SO much for the review Kristin. On behalf of our entire team at 7shifts we are absolutely thrilled to have the chance to work with you and your team at Eva's every single day. We truly appreciate your feedback and support to help us provide the best possible solution to restaurateurs around the world. And a big congratulations to you on being one of the fastest-growing companies in Canada!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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