The tool is quite flexible and good at doing what is supposed to do - recognition and rewards. It's well supported and has been adopted well by our team.
I love the platform to share recognition. It has lots of great features for pulling reports.
Beyond that, the platform and its features are constantly evolving and improving, based on recognition and engagement best practices, to ensure it captivates its users' attention.
The access is very difficult. You get session timeouts on the app frequently and have to go again and login, go thru the company security interface etc.
There are a few areas that aren't flexible but they were deal breakers. Sometimes employees recognize people for doing things that aren't exceptional.
It isn't really a con but I feel the program offers a lot more than I understand. I find myself wanting to do things with this platform that I am not sure how to do.