Humanity Pricing

My favorite thing about Humanity is that it is incredibly easy to view and handle shifts without actually having to talk to a boss in-person. This streamlines this process, saving time for both supervisors and employees. Additionally, it has a simple and intuitive user interface and I was able to pick up most of the features without any in-depth training within several weeks. I also like that it automatically reminds you that you have a shift coming up a day before and an hour before the shift starts, thus making sure that employees are less likely to miss or be late to shifts.

The process of trading shifts is difficult, and especially difficult on the mobile app. Additionally, configuring availability hours takes a long time, however this only needs to be done once, unless availability changes regularly. The mobile app is also hard to navigate, as some of the icons can get confusing, however you won't need to do much more than clock in and out using the app - the rest can be done easily on a computer.

Hi, Roy, We're glad Humanity has been so useful to your team. We're always striving to upgrade both desktop and mobile app user experience, so thank you for acknowledging our efforts and providing suggestions for improvement. If you have any specific proposals, you can send them to reviews@humanity.com, and for any difficulties you might experience, please feel free to reach out to our Support Team via Live Chat.

As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge.

Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience.

Robust features closely match my needs for a comprehensive, one-stop service.

Work units report doesn't allow the shift title, notes, or remote site. I have to manually merge WU and custom reports (shifts scheduled) for each employee, which is very time-consumming. If I can add a second complaint, I really need to be able to avoid having the system label my contractors as employees.

Ease of use and functionality. The staff is pretty responsive and there are a good amount of online resources. The app works flawlessly and the desktop version is very intuitive and user friendly. Complete control for updating user preferences and passwords is a great feature!

There is still room for improvement. For example, employee time cards are difficult to use - it would be great if there were a multi step process where employees and supervisors can approve timesheets. Similarly, the vacation time tracking is a nightmare.

1) Power to add future schedules by using current ones. 2) Photo check in and photo check out feature. 3) Automatic emailing and messaging to employees of next shift. 4) Calculating out wages.

1) Too weak yellow color highlighting today's date in Shiftplanning window. 2) Increasingly confusing unmarked and nearly hidden icons and features icons placed all over the screen. Stop with all this increasing "elegance" to make it look more elegant. Makes it harder and harder to use. 3) High cost for a small business. 4) The Humanity phone app does more harm than good as it is designed now. Doesn't work. makes you waste valuable time, frustrating, buttons don't work, etc.

It is online, location restrictable, works well across multiple disparate sites, allows tasks to be assigned to shifts, and allows techs to take ownership of their shift management.

OH MY GOSH PLEASE GIVE US SMALLER TIME INCREMENTS FOR SCHEDULING FOR THE LOVE OF ALL THINGS GOOD IN THE WORLD!!! (Seriously fixing this one problem would solve about forty bajillion other problems I'm dealing with in Humanity at the moment)

Humanity is a good tool for scheduling and managing human capital. One of the best features is the ability to look at all of an employees data in one place.

some of the reporting functions are complicated and the filters do not always allow you to view exactly what you are trying to.

Hi, Thank you for your review, we appreciate you taking the time to flag out the difficulties you've had. Please feel free to explore the Reports Overview on our Helpdesk page (https://helpdesk.humanity.com/articles/knowledge/Reports-Overview); for additional questions, you can always contact us via 24/7 Live Chat on our homepage or app dashboard. Regarding the pricing, we would like to point out that we have kept the same subscription packages even though we are continually upgrading our services and launching new features.

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Schedule management is the highlight feature for this product.

We were informed this week that our monthly cost was doubling due to a minimum monthly charge. We are a small business and every dollar counts. Will now be looking for another solution.

The interface for this software is great. It's extremely easy to use. They can confirm staff identities using facial and fingerprint recognition. They have rule based scheduling and unlimited locations. The software is extremely easy to use and very robust.

This is a great software but it does come at a cost. They are one of the more expensive platforms in the market.

Hi Chris, thank you for your feedback, we really appreciate it! As for the pricing, we understand your comment and we would like to explain that this minimum pricing is necessary in order to support our clients with the premium services we offer. While we provide constant product updates, we keep our pricing plans the same

The online chat support is quick to respond and is backed up with online documentation and videos. The software is very intuitive and the support team was very helpful in getting me up and running. After that I needed minimual support. My second favorite feature is the "Availablity" function. Staff can block out either a recurring day of the week, time of day or a specific date. This eliminated scheduling errors for everyone.

The product is designed for online use by the Scheduler and employees. I also like to post a printed copy of the schedule. The filter function allows significant flexibility when printing but I'd like to see more control over the page breaks when printing the schedule.

Monthly overview scheduling

Pricing tiers not listed on website

easy to use; lower cost; fantastic customer support; great value; robust; flexible

Can't think of a con. Only comment is that ShiftPlanning was difficult to find - we had to delve deep into Google search to find this app. Glad we persevered.

No pros were added to this review

No cons were added to this review

Price Flexibility Options

Complex. Took me three tries to get it implemented they way I needed, but my use case may be unusual.

Easy to add multiple positions for each employee. Easy get setup and go. Easy to schedule for multiple weeks. Good value for features offered.

Your employees can't see the total time they've worked in the app. They can see each timesheet but they have to log into the computer to see the total hours. Some of the more advanced features are frustrating to figure out at first. Humanity doesn't subtract leave automatically

Pricing is pretty good. But when compared to other services, you're getting what you pay for.

User interface is more complicated than it needs to be, and when setting up a complicated shift schedule for multiple locations and positions at those locations, it took a lot of work to organize it in a way that worked how we wanted it to. Buggy apps / iPad terminals Frustrating reports. Difficult to print.

Great Support Loaded with Features Integrates Great iPhone / Android App Affordable Price

Not a Con, but certainly would be a great additional feature: Being able to assign tasks to individual employees and have hours tracked to those tasks. That would be awesome.

Easy to use, Customization, Customer service, Customer Support, Amazing Team, affordable cost, Webinars, Messaging system

No possibility to give a 5 minutes delay period before the clocking in is considered lates with the Timeclock tool would be my only complaint at this time.

They are great at taking your money.

scheduling is rigid and unable to accommodate atypical (non-weekly) schedules. User interfacing is lacking. Customer service is slow, and makes promises they are not authorized to keep.

Automatically assigns shifts to employees based on their availability. Employees can put shifts up for trade and Shiftplanning emails eligible employees. Upload documents and quizzes for employee training. Easy to use. Saves time and money.

No cons were added to this review

At this point I see no "pro's".

Humanity has lost all good will by tripling its pricing with 14 days notice! Common business practice, like with their AWS upgrade, would have been to make multiple attempts to notify its customer – including using its chatbot that pricing was going from $33/month to $100/month. This was not done. Sneaky to say the least…. We will be looking for a new service provider.

Allows employees to request off for PTO, clock in, schedule shifts and has a mobile application. The service is automated, which is a nice advanced feature.

The greatest downside is the cost; it is definitely a more expensive scheduling software for just 20 employees.

Hi Hillary, thank you for your feedback, we appreciate it because it makes us better! As for the pricing, we understand your comment and we would like to explain that this minimum pricing is necessary in order to support our clients with the premium services we offer. While we provide constant product updates, we keep our pricing plans the same.

cheap, SaaS

NO customer service, no evolution in the functionalities in three years