Starting from: $3.50/month
Pricing model: Subscription
Free Trial: Available
30-day free trial, no credit card required.
Starter: $3/user/month (annual billing) ($80 minimum) or $3.5/user/month (monhtly billing) ($100 minimum)
Classic: $4/user/month (annual billing) or $5/user/month (monthly billing)
Enterprise: custom pricing
25 reviewers had the following to say about Humanity's pricing:
My company has been using this app for three years now - we reported repeatedly a few malfunctions and they never came back with anything more than "Thanks we will work on it" and the nothing happens. Problems range from sms not working to wrong break management. We keep using it just because it's not a mission critical app and it's cheap, but when we find some time we will look for a better one.
Pros
cheap, SaaS
Cons
NO customer service, no evolution in the functionalities in three years
Rating breakdown
Likelihood to recommend: 2/10
A lovely service that is equipped with strong features and an easy to use interface. My TV/Film Production company has been using Shiftplanning for 2+ years and being able to not only have time-track hours, but also schedule shifts, have pay-rates increase or decrease based on either location and or time of the day, ability to keep overtime in check, and integrate our favorite calender for event scheduling is a huge benefit for our company. I used a few applications before, but compared to Shiftplanning, they seem like beta software limited by under developed features and poor support. We will continue to use Shiftplanning for many years as long as they continue to develop their already fantastic service, support, maintain competitive pricing.
Pros
Great Support
Loaded with Features
Integrates
Great iPhone / Android App
Affordable Price
Cons
Not a Con, but certainly would be a great additional feature: Being able to assign tasks to individual employees and have hours tracked to those tasks. That would be awesome.
Rating breakdown
Seems like it would be cheap or free but it isn't. It's actually one of the more expensive sites. They have a second name/ site I can't find in my email but complete waste of time. They let you build everything with the thought that it would be free and then when you get everything set up they determine a price after 30 days and go around telling you any price up front until you are already using and depending on it. Not worth the hassle and lies.
Rating breakdown
Pros
This is expertly comprehensive without being overwhelming. It provides an incredible easy scheduling platform that is clear for everyone.
Cons
It is expensive due to being priced per user.
Rating breakdown
Likelihood to recommend: 9/10
We started using ShiftPlanning in 2014 and love it. As a community pool, we have limited funds, so we had been managing schedules with pen and paper. Until now. One of the board members found ShiftPlanning and it has exceeded our expectation on many levels. ShiftPlanning not only manages the daily lifeguard, snack bar and front desk schedules, it also allows staff members to trade shifts; to "give up" and "grab" shifts that come available; tracks vacations; allows us to require staff to sign-in at the pool which serves as a time stamp for clocking-in/-out of a shift; downloads hours to Quicken (and other financial reporting apps) for payroll; allow us to send e-mails to specific types of workers. Additionally, the customer service at ShiftPlanning is very supportive, responsive and professional.
Pros
easy to use; lower cost; fantastic customer support; great value; robust; flexible
Cons
Can't think of a con. Only comment is that ShiftPlanning was difficult to find - we had to delve deep into Google search to find this app. Glad we persevered.
Rating breakdown
If you have multiple locations, with multiple shifts, and multiple workers with specific skill sets. if you need to know who can work a specific location and who can't. If you need to know the availability of your resources. If you want your workers to be able to clock in using their phone, or be sure they are clocking in from a specific geographical location. If you want employees to be able to offer up their shifts to only equally qualified employees. I could go on, but you get the point. THIS is the application.
Pros
Price
Flexibility
Options
Cons
Complex. Took me three tries to get it implemented they way I needed, but my use case may be unusual.
Rating breakdown
We use shiftplanning for scheduling purpose in our Call Center since more then 2 years and are not planning to change soon. It's not only a scheduling tool as you can also manage your payroll, training and your staff files through it. It's a complete system handle by a proactive and efficient team.
Pros
Easy to use, Customization, Customer service, Customer Support, Amazing Team, affordable cost, Webinars, Messaging system
Cons
No possibility to give a 5 minutes delay period before the clocking in is considered lates with the Timeclock tool would be my only complaint at this time.
Rating breakdown
I cut down on time spent scheduling by 75%. The support is good but since ShiftPlanning is easy to use, you don't need much support. It offers 95% of what I need in scheduling software at a very affordable price. Staff loved it.
Rating breakdown
customer service agent was very helpful over the phone - he assisted quickly and efficiently to help me with my needs. Thanks!
Pros
Monthly overview scheduling
Cons
Pricing tiers not listed on website
Rating breakdown
Likelihood to recommend: 7/10
We used Shiftplanning for a little over a year, and we found the system to be somewhat counter-intuitive when constructing schedules. It took us over 2 days of concentrated efforts to set up our scheduling system in a way that worked for us (compared to the 20 minutes it took us to do the same through WheniWork). The most frustrating thing was the reports: if you wanted a simple summary of employees hours, it produced this massive report that couldn't be reformatted, and didn't fit when trying to print on legal paper (good luck with trying to print on an even smaller sheet of 8.5/11). We had many issues with the app-based terminals as well - there were quirky limitations that wouldn't allow people to log in from the terminal even after saving it to an IP address (we have a static IP address at the office network). It also "forgot" the authorizations for the terminal, and it was rare that things "just worked"
Pros
Pricing is pretty good. But when compared to other services, you're getting what you pay for.
Cons
User interface is more complicated than it needs to be, and when setting up a complicated shift schedule for multiple locations and positions at those locations, it took a lot of work to organize it in a way that worked how we wanted it to.
Buggy apps / iPad terminals
Frustrating reports. Difficult to print.
Rating breakdown
I work at uShip and I've been using ShiftPlanning for over a year. It's been a great help in managing the schedules and vacation requests for my team. It's easy to use, and the team is EXTREMELY receptive to feedback. They always seem to be improving. I highly recommend this tool if you're looking to get organized.
Pros
- Great support staff
- Easy to use
- Competitive pricing
- Chock full of tools/reporting capabilities
- Very customizable
Cons
- Scheduling can be a bit buggy at times, but again, the team is super responsive and always willing to help
- Not thrilled with the export functionality
Rating breakdown
Pros
Allows employees to request off for PTO, clock in, schedule shifts and has a mobile application. The service is automated, which is a nice advanced feature.
Cons
The greatest downside is the cost; it is definitely a more expensive scheduling software for just 20 employees.
Hi Hillary, thank you for your feedback, we appreciate it because it makes us better! As for the pricing, we understand your comment and we would like to explain that this minimum pricing is necessary in order to support our clients with the premium services we offer. While we provide constant product updates, we keep our pricing plans the same.
Rating breakdown
I've been using Shiftplanning for my small business for 3 years. It's easy to use and it's easy for my employees to use. No more paper schedules and no more excuses that they didn't see the schedule. It reminds them by text and email that they have a shift starting in 24 hours and then again in 60 min! The price did change from the 1st and 2nd year by quite a bit. I continue to use it because of it's convenience.
Pros
Scheduling is easy, you can roll schedules from one week to the next. You can budget your schedule and see where you are vs your budget.
Cons
The cost is high. When I first signed up in 2013 it was $500 per year, this past march it went up to $700!
Rating breakdown
As a Contact Centre, the allocation of the correctly skilled staff to the times of day and days of the week is critical to meeting our customers' KPI, service levels, customer service standards, financial and HR considerations, and overall staff morale. Humanity helps us achieve these - quickly, and consistently.
Pros
As a WFM tool, Humanity is excellent. The overall functionality and features, ease of use, ease of implementation and acceptance, excellent customer support, cost, adaptability, and "bang for bucks" is exceptional. Outweighs and out performs anything in its class, and gives the much more expensive competitors a serious challenge.
Cons
Scheduling of breaks can be a bit tiresome and fiddly. Thankfully Humanity have taken on board our (and I am sure other's) feedback and are moving to make this a better experience.
Rating breakdown
Likelihood to recommend: 10/10
We had been using this software for years. They decided to change everything about it, making it harder for all my employees. We have switched to a cheaper system that provides better support, more robust schedule building templates, and greater connectivity to employees. Thank you for ruining your software so I had a reason to find someone better.
Pros
They are great at taking your money.
Cons
scheduling is rigid and unable to accommodate atypical (non-weekly) schedules. User interfacing is lacking. Customer service is slow, and makes promises they are not authorized to keep.
Rating breakdown
Likelihood to recommend: 0/10
I did many free trials and this was by far the easiest to setup and get going. It is also very comparable in prices to others.
Rating breakdown
Pros
The interface for this software is great. It's extremely easy to use. They can confirm staff identities using facial and fingerprint recognition. They have rule based scheduling and unlimited locations. The software is extremely easy to use and very robust.
Cons
This is a great software but it does come at a cost. They are one of the more expensive platforms in the market.
Hi Chris, thank you for your feedback, we really appreciate it! As for the pricing, we understand your comment and we would like to explain that this minimum pricing is necessary in order to support our clients with the premium services we offer. While we provide constant product updates, we keep our pricing plans the same
Rating breakdown
Likelihood to recommend: 9/10
Overall I would recommend this software for a small to a mid size organization. It is functional, however there are much better products available....for a price.
Pros
Humanity is a good tool for scheduling and managing human capital. One of the best features is the ability to look at all of an employees data in one place.
Cons
some of the reporting functions are complicated and the filters do not always allow you to view exactly what you are trying to.
Hi,
Thank you for your review, we appreciate you taking the time to flag out the difficulties you've had. Please feel free to explore the Reports Overview on our Helpdesk page (https://helpdesk.humanity.com/articles/knowledge/Reports-Overview); for additional questions, you can always contact us via 24/7 Live Chat on our homepage or app dashboard. Regarding the pricing, we would like to point out that we have kept the same subscription packages even though we are continually upgrading our services and launching new features.
Rating breakdown
Likelihood to recommend: 7/10
I use shiftplanning for my 4 locations and absolutely awesome I really love it. Very Simple and has a bunch of great features. Pricing is very reasonable and customer service is top notch.
Rating breakdown
Likelihood to recommend: 10/10
We are a small online startup with multiple part-time staff who help us deliver great products to our loyal fans every single day. We use many 3rd party cloud-based software to keep things running smoothly and efficiently and ShiftPlanning is an important part of that ecosystem. I highly recommend to anyone looking for a flexible piece of software that they don't have to maintain. It just does its job so we can do ours.
Pros
Flexible
Dependable
Affordable
No maintenance headaches
Cons
None!
Rating breakdown
Shiftplanning is a very comprehensive and easy to use system. They support and training is phenomenal. It has really helped our company with accountability. I would recommend this system to all companies.
Pros
Easy to use
Cloud based
affordable
able to grow with your business
Rating breakdown
I researched several options and ShiftPlanning offered everything on my wish list for a price within my budget. All the pre-sale promises proved to be true once I began using ShiftPlanning. I reduced time spent scheduling by 75%. The employees praised the introduction of ShiftPlanning.
Pros
The online chat support is quick to respond and is backed up with online documentation and videos. The software is very intuitive and the support team was very helpful in getting me up and running. After that I needed minimual support.
My second favorite feature is the "Availablity" function. Staff can block out either a recurring day of the week, time of day or a specific date. This eliminated scheduling errors for everyone.
Cons
The product is designed for online use by the Scheduler and employees. I also like to post a printed copy of the schedule. The filter function allows significant flexibility when printing but I'd like to see more control over the page breaks when printing the schedule.
Rating breakdown
We are using Shiftplanning (Humanity) from 2015 and it is a great piece of software that handles staff attendance with its amazing shifts and vacations. It is very cheap like say per month for an employee. We needed reports of individual staff, no of worked works, no of leaves left and more. Thus we opted for Shiftplanning when traditional methods like fingerprint scanners failed. Love this app and it is a must have for any business. It has a mobile version as well which is cool. :) Thank you for creating Humanity.
Rating breakdown
I feel like when we started with Shift Planner, the program worked great, the customer service was great. But then they changed the pricing on me, and then some of the features stopped working. We are considering other programs as I feel the customer service has been sub-par.
Pros
Text notifications on shifts
Cons
Release feature stopped working and is taking forever to be fixed.
Rating breakdown
Likelihood to recommend: 3/10
Saved us so many scheduling headaches. We were able to switch from an excel sheet to a program that will almost run itself (if only employees didn't get sick or have something come up last minute). We would not be able to schedule the 150+ shifts per week without humanity!
Pros
Easy to add multiple positions for each employee. Easy get setup and go. Easy to schedule for multiple weeks. Good value for features offered.
Cons
Your employees can't see the total time they've worked in the app. They can see each timesheet but they have to log into the computer to see the total hours.
Some of the more advanced features are frustrating to figure out at first.
Humanity doesn't subtract leave automatically
Rating breakdown
Likelihood to recommend: 9/10
