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Top Rated Business Phone Systems Software with Call Recording in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Call recording helps monitor call quality, train employees, maintain compliance, and resolve disputes. Businesses can review interactions for feedback, improve customer service, and store important information for future reference. Our reviewers in business phone systems software rated this feature as important.

6 Best Business Phone Systems Software with Call Recording

Product
User rating
Starting price
JustCall logo
4.1
(223)
29
per user/per month
visit website
Aircall logo
4.2
(458)
40
flat rate/per month
visit website
VoIP.ms logo
4.8
(697)
0.85
other/per month
Kixie PowerCall logo
4.7
(293)
Empty state illustration for "No pricing info"

No pricing info

RingEX logo
4.2
(1.2K)
30
per user/per month
Nextiva logo
4.6
(914)
25
per user/per month

See other top Business Phone Systems products with call recording

How we picked the 6 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Business Phone Systems software category. They also needed to have sufficient reviews about call recording, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call recording, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 6 best products

JustCall logo

JustCall

Reviews Sentiment
 
 
 
1-2(24)
3-4(90)
5(109)
Key Features
Mobile Access4.3
Voice Mail4.3

User insights about the call recording feature

Users find JustCall's call recording feature beneficial for compliance, training, and improving service quality. They appreciate its ease of access and clear recordings. Reviewers indicate that it helps in reviewing calls for feedback and making changes to scripting. They report occasional issues with accessing recordings but find the feature overall useful for documentation and quality assurance.

See related user reviews

“Call recording allows me know that me and future staff are complaint. Also allows me to review calls and make changes to scripting and train staff.”
GS

Greg S.

Proprietor

“My bosses can check my previous recorded conversations for qa”
MZ

Manuel Z.

Inbound sales specialist

Starting price
29per user /
per month
visit website
Pros and Cons based on 223 verified reviews

Efficient call management

Responsive customer service

High costs for small businesses

See pros and cons details
Aircall logo

Aircall

Reviews Sentiment
 
 
 
1-2(36)
3-4(173)
5(249)
Key Features
Mobile Access4.3
Voice Mail4.0

User insights about the call recording feature

Reviewers highlight Aircall's call recording feature for its integration with CRMs like Hubspot and Kustomer. They find it useful for training, quality assurance, and customer support. Users report that the recordings are clear, reliable, and easy to search. They appreciate the upcoming speech-to-text transcription feature and note its importance for coaching and resolving disputes.
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“Call recording is very convenient for both Customer Success and Sales teams. It is critical for coaching. It also helps when following up with customer support requests. Aircall's call recording works very well. It is possible to accelerate the recording, and I hear Aircall will soon release a speech-to-text transcription feature, which we're really looking forward to. ”
LW

Laurène W.

Head of Customer Success

“The Call Recording feature is fantastic and integrates so well with Kustomer and other CRMs. ”
Verified reviewer profile picture

Jisselle B.

Director of Customer Success

Starting price
40flat rate /
per month
visit website
Pros and Cons based on 458 verified reviews
Verified reviewer profile picture

Enhanced performance tracking

Comprehensive call recording features

High costs and hidden fees

See pros and cons details
VoIP.ms logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(121)
5(571)
Key Features
Mobile Access
Voice Mail4.8

User insights about the call recording feature

Users find VoIP.ms's call recording feature reliable and practical when needed, though many report not using it frequently. They appreciate its availability for quality assurance, training, and resolving disputes. Reviewers indicate that the recordings are easy to access and can be transcribed for convenience. They note that the feature could be more user-friendly and easier to manage.
Verified reviewer profile picture
Verified reviewer profile picture

See related user reviews

“Call recording is reliable, and the ability to transcribe calls automatically is incredibly helpful as calls become searchable (with the audio attached).”
Verified reviewer profile picture

Dave W.

CEO

“I don't use call recording as often anymore (simply because I don't need to), but it worked very well for when I've used it. We can access the recording using the dashboard.”
Verified reviewer profile picture

Desa P.

Founder

Starting price
0.85other /
per month
Pros and Cons based on 697 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details
Kixie PowerCall logo
Reviews Sentiment
 
 
 
1-2(14)
3-4(38)
5(241)
Key Features
Mobile Access
Voice Mail4.7

User insights about the call recording feature

Reviewers appreciate Kixie PowerCall's call recording capabilities for their seamless integration with CRM systems like Pipedrive. They find it valuable for training, quality assurance, and legal compliance. Users report that the recordings are easy to access, of high quality, and helpful for coaching and reviewing sales calls. They say it enhances their ability to monitor and improve communication skills.

See related user reviews

“Recording calls is crucial for us - literally legally required. With Kixie, the seamless, reliable, automatic communication and integration with our CRM makes it a perfect tool for us.”
KH

Kyle H.

Outreach Coordinator

“I use this feature regularly to review my agent's calls and provide coaching and feedback to help them improve their sales and communication skills. I could not do this without this feature!”
CT

Courtney T.

Inside Sales Manager

Starting price
Empty state illustration for "No pricing info"

No pricing info

Pros and Cons based on 293 verified reviews

Efficient click-to-call functionality

Responsive and helpful team support

Concerns over high costs

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
Mobile Access4.4
Voice Mail4.5

User insights about the call recording feature

Users find RingEX's call recording feature helpful for training, quality assurance, and retrieving missed information. They appreciate its reliability, ease of use, and clear audio quality. Reviewers indicate that it is valuable for monitoring sales calls and resolving misunderstandings. They report that the recordings are easy to access and beneficial for performance reviews.

See related user reviews

“Our agency is able to track monitor all calls to make sure everything is running smoothly for the sake of the business to grow. Calls are monitored to ensure that all remote workers like me, are on toes with the company's policies. Call recording also helps me record my conversation with a client for future references. THIS FEATURE KEEPS THE REMOTE TEAM ON TOES!”
DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

“Adminstration would listen to calls as a teaching opportunity for Loan Officers to review and critique their sales and building rapport with the client. ”
MN

Michelle N.

Executive Assistant to Owner/CEO

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Mobile Access4.6
Voice Mail4.8

User insights about the call recording feature

Reviewers appreciate Nextiva's call recording feature for its role in quality assurance, training, and compliance. They find it easy to access, reliable, and useful for monitoring and coaching. Users report that the recordings are clear and easy to locate. They note that the feature is essential for ensuring customer service quality and resolving disputes.

See related user reviews

“The call recording is important for us because we need to verify the quality of every call and we need to check that we are delivering the best customer service in every single call. ”
AM

Andres M.

Operations manager

“Making sure that we can ensure the quality of our calls is extremely valuable. Since our calls are recorded by Nextiva we can feel confident that this is the case. When needed we can go back and listen to calls and know if our team needs to be coached or if perhaps the client is confused about a particular detail. ”
WG

William G.

Manager

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details

Other Top Rated Business Phone Systems Software with Call Recording in 2026

3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX is a Business Phone System offering telephony, video & live chat, in one easy-to-use integrated solution. Suitable for any business size or industry, 3CX is open-standards supporting a variety of IP phones & SIP trunk providers. Ideal for remote working, with free mobile apps for iOS & Android.

Read more about 3CX

Users also considered
CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a VoIP phone system built for modern businesses. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for mid-sized businesses. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com is the modern, work-from-anywhere solution for today’s agile, mobile, and always-on entrepreneurs and growing businesses. Phone.com delivers award-winning U.S. based customer support to more than 30,000 customers across America.

Read more about Phone.com

Users also considered
SendMyCall logo

SendMyCall

(0)

The better, faster answer

visit website
SendMyCall is a business phone system for SMBs, which provides features such as advanced call forwarding, automated greetings, voicemail, conference calls, fax, and touchtone menus.

Read more about SendMyCall

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound communications by providing phone solutions. Key features of managed VoIP include team collaboration, call queue management, conference calling, voicemail, number porting & reporting.

Read more about Intulse

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

Category Leaders

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Weave logo

Weave

Category Leaders

Customer communication and appointment scheduling solution

visit website
Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
LiveAgent logo

TitanHQ and Redstor powered by CyberSentriq

CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Read more about LiveAgent

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
RingEX logo

RingEX - AI meets trusted communications

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Read more about DialedIn CCaaS

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a cloud PBX business phone system, call center and CRM in one! Trusted by 12 million businesses it's available in cloud and on-premises. Inbound, outbound, SMS, multilevel IVR, call routing and more.

Read more about Bitrix24

Users also considered
800.com logo

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Kixie PowerCall logo
Category Leaders

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Zoom Phone logo

Cloud-based business phone system

Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
Grasshopper logo

Turn the World Into Your Office

Turn the world into your office with Grasshopper, the entrepreneur’s phone system. With a toll free or local number and features like unlimited extensions, professional greetings, voicemail via email and a dial by name directory. Prices as low as $14/month.

Read more about Grasshopper

Users also considered
Ooma Office logo

All-in-one VoIP solution for businesses of all sizes.

Ooma Office is an award-winning and affordable business VoIP solution for any size business. Pricing starts at $19.95/user/month and there are no contracts. We offer two service plans, designed to suit a variety of business needs.

Read more about Ooma Office

Users also considered

Key features for Business Phone Systems software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Reviewers highlight the ability to make and receive calls on the go, ensuring constant connectivity even outside the office. 91% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users appreciate voicemail-to-email features, transcription services, and the ability to manage messages conveniently from various devices. 90% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers value customizable call routing for directing calls to appropriate staff, ensuring efficient handling of customer needs. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Users emphasize the importance of real-time analytics, call tracking, and managing team performance for improved customer service. 86% of reviewers rated this feature as important or highly important.
  • Call Transfer: Reviewers note the ease of transferring calls to different extensions or devices, facilitating smooth internal communication. 86% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users find timely alerts and notifications crucial for staying informed about missed calls, voicemails, and messages, enhancing responsiveness. 86% of reviewers rated this feature as important or highly important.