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Call Accounting Software with Call Center Management (2026)

Last updated: March 2026

Call Accounting Software Key Features

    Based on 50 user opinions, we identified 6 features that are important for any product in Call Accounting Software

  • Call Recording

    Record the audio of phone conversations for quality assurance purposes

    Average user rating

    4.9

  • Call Monitoring

    Listen to live phone conversations for the purpose of training and assessing agent performance

    Average user rating

    4.8

  • Caller ID

    Identify the number and contact information of a caller before answering the phone

    Average user rating

    4.8

  • Call Tracking

    Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

    Average user rating

    4.2

  • Call Logging

    Collects essential call data such as call origin, call destination, call length, and other transaction details

    Average user rating

    4.9

  • Call Center Management

    Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

    Average user rating

    4.6
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22 software options

Microcall logo

Microcall

Cloud-based call accounting software

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Microcall is a cloud-based call accounting solution that helps users identify and search phone numbers, track telecom expenses, analyze voice traffic, and more.

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CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

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CloudTalk is a premier phone system equipped with advanced call accounting functionality. Make things easier for your call accounting team with 70+ advanced tracking features and easy integrations with your existing Helpdesk, CRM and eCommerce software. Try a 14-day trial, absolutely FREE.

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PhoneBurner logo

Power dialer & outbound sales acceleration software for SMBs

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Call tracking and power dialer software for increasing outbound sales! Track agent productivity, and help agents increase productivity and performance. Dial leads up to 4x faster. Get real-time and custom reports. Easy to use. No contracts! Try it FREE without a credit card.

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TenFold logo

Have better customer conversations

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Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

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ZIWO logo

API Based cloud contact center software with CRM Integration

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ZIWO is a cloud call center software for sales, marketing, customer support for real or virtual agents. Features include CRM integration, outbound dialer, virtual phone , call tracking, call masking , Agent and Admin Mobile App along with live monitoring of Inbound & Outbound KPI such as IVR, FCR.

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Kavkom logo

Predictive dialer and telephony software for telemarketers

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Kavkom Predictive Dialer is designed to help businesses automate dialing and routing of calls to live agents. The application enables supervisors to manage and optimize prospecting, sales, and recruitment campaigns, track the productivity of agents, and provide access to specific agents to view information about leads or campaigns.

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Amazon Connect logo

Scalable Omnichannel Contact Center Solution

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Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

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InfoFlo logo

HIPAA compaliant case management software

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HIPAA compliant Case Management software made simple so you can focus on your running your organization all at an affordable price!

Seamlessly manage all your client goals, referrals, documentation, events, classes, and activities within a single platform—eliminating the need for multiple tools.

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FluentStream logo

Streamline Your SMB Communication Needs with FluentStream

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Cross-channel business communications for the modern business.

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CDR Call Reporting for Cisco logo

Unified Communication Solution

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Variphy is a unified communications reporting solution for Cisco Call Data Record (CDR) and Call Analytics. Variphy provides real-time analytics, reporting, time range selection with accurate data, graphs and tables to help network managers improve call center performance.

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NUACOM logo

All-in-one Cloud Phone System for SMBs

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NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

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Aloware logo

so much more than just a sales dialer

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Aloware is the modern contact center solution for sales and support teams around the world. Our all-in-one, turnkey software gives your business the ability to engage with your customers in ways they'll love: via cell phone, text message, and social messengers.

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Sales Sling logo

Cloud based auto dialer & lead management platform

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Sales Sling is a cloud-based dialer & lead management platform for sales teams which offers tools for converting leads into sales, managing sales pipelines, making outbound calls with the auto-dialer functionality, tracking and recording inbound & outbound calls, managing employee performance & more

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HiperMe! logo

Unified communications and contact center platform

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HiperMe! is a cloud-based contact center and unified communications platform that enables companies to manage corporate communications and customer service interactions from one place. With HiperMe!'s omnichannel solution, businesses can receive and place calls, emails, chats, WhatsApp message

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Ytel logo

Awarded Outbound Contact Center Software (24/7 U.S. Support)

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Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

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eXsight logo

Technology expense management & call accounting solutions

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eXsight Call Accounting is a fully integrated technology expense management and unified communications management solution with optional outsourced managed services

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Callbox logo

UCaaS, Cloud PBX, Contact Center, Omnichannel

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Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

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Teltrac logo

You Can’t Manage What You Can’t Measure

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Efficient, comprehensive, Teltrac G7 brings Call Accounting to a new level. Instant reporting & analytics, real time monitoring & alerts, highly flexible reporting, supporting all call types & all communications technologies & equipment/service vendors. Deployable on server or via hosted cloud.

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SalesLens logo

Cloud-based data analysis platform

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SalesLens is a cloud-based data analysis software that helps businesses analyze and monitor sales conversations on a unified platform. Key features include reporting/analytics, an activity dashboard, data visualization, performance tracking, and more.

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Fonvirtual Call Center logo

Communication solution for call management & distribution

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Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD).

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3C Plus logo
(0)

Call center software for managing telephony operations

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3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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PhoneTrack logo
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Call tracking software for sales and marketing teams

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PhoneTrack is a call tracking software designed to help businesses track the performance of sales and marketing teams by analyzing data collected via customer calls. It allows managers to run marketing campaigns and classify calls as productive or unproductive based on interactions.

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