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Top Rated Call Tracking Software with Call Recording in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: March 2026

Call recording enables quality assurance, staff training, and compliance verification. It allows businesses to review call interactions, resolve disputes, enhance customer service, and improve employee performance through detailed call analysis. Our reviewers in call tracking software rated this feature as important.

5 Best Call Tracking Software with Call Recording

Product
User rating
Starting price
JustCall logo
4.1
(223)
29
per user/per month
RingEX logo
4.2
(1.2K)
30
per user/per month
Five9 logo
4.2
(481)
159
other/per month
Nextiva logo
4.6
(914)
25
per user/per month
CallHippo logo
4.4
(674)
1
per user/per month

See other top Call Tracking products with call recording

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Call Tracking software category. They also needed to have sufficient reviews about call recording, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call recording, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

JustCall logo
Reviews Sentiment
 
 
 
1-2(24)
3-4(90)
5(109)
Key Features
Call Routing4.2
Caller ID4.6

User insights about the call recording feature

Users find JustCall's call recording helpful for training, compliance, and reviewing calls for feedback. They appreciate the ease of access and clarity of recordings. Some users report issues with fast-forwarding and accessing recordings, but overall, they value the ability to track and improve service quality through recorded calls.

See related user reviews

“Call recording allows me know that me and future staff are complaint. Also allows me to review calls and make changes to scripting and train staff.”
GS

Greg S.

Proprietor

“My bosses can check my previous recorded conversations for qa”
MZ

Manuel Z.

Inbound sales specialist

Starting price
29per user /
per month
Pros and Cons based on 223 verified reviews

Efficient call management

Responsive customer service

High costs for small businesses

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
Call Routing4.4
Caller ID4.4

User insights about the call recording feature

Reviewers appreciate RingEX's call recording capabilities for quality assurance, training, and retrieving missed information. They find the audio quality excellent and the notifications helpful. Users report it is easy to enable and access recordings, which are valuable for performance reviews and compliance. However, some mention occasional issues and a slow process.

See related user reviews

“Our agency is able to track monitor all calls to make sure everything is running smoothly for the sake of the business to grow. Calls are monitored to ensure that all remote workers like me, are on toes with the company's policies. Call recording also helps me record my conversation with a client for future references. THIS FEATURE KEEPS THE REMOTE TEAM ON TOES!”
DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

“I liked that I could listen to phone calls after they ended so I could get pieces of information I may have missed while on the call. It also notifies the other party that you are recording as well.”
CS

Carlnetta S.

Junior Accounts Executive

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details
Five9 logo
Reviews Sentiment
 
 
 
1-2(26)
3-4(224)
5(231)
Key Features
Call Routing4.4
Caller ID

User insights about the call recording feature

Reviewers indicate Five9's call recording is essential for quality assurance and compliance. They find it easy to use, with clear playback and accessible recordings. Users appreciate the ability to evaluate calls and provide feedback to agents. However, some mention limited retention periods and potential loss of recordings during system issues.

See related user reviews

“Call recordings and monitoring is very accessible for both Quality Analysts and Agents. Because you can clearly hear the conversations as well as understand the concern of the customer. You may even pause or do playbacks using the file from five 9.”
TR

Thea R.

Customer Service Representative

“For call centers & customer service rep jobs recording the calls are essential and has some good playback from the recordings, the feedback is usually pretty clear in most cases unless the headset is the issue.”
IJ

Ikiera J.

CEO

Starting price
159other /
per month
Pros and Cons based on 481 verified reviews

Comprehensive call center solution

Effective and flexible training

Enhanced sales performance

Manageable learning curve

Frequent login problems

Persistent connectivity problems

High costs and unclear pricing

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Call Routing4.8
Caller ID

User insights about the call recording feature

Reviewers highlight Nextiva's call recording as valuable for quality assurance, training, and compliance. They find it easy to access, review, and export recordings. Users appreciate the ability to monitor and evaluate calls, although some mention the interface can be clunky and setup requires support. The quality is generally praised, but there are occasional delays in availability.

See related user reviews

“The call recording is important for us because we need to verify the quality of every call and we need to check that we are delivering the best customer service in every single call. ”
AM

Andres M.

Operations manager

“Making sure that we can ensure the quality of our calls is extremely valuable. Since our calls are recorded by Nextiva we can feel confident that this is the case. When needed we can go back and listen to calls and know if our team needs to be coached or if perhaps the client is confused about a particular detail. ”
WG

William G.

Manager

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
CallHippo logo
Reviews Sentiment
 
 
 
1-2(48)
3-4(192)
5(434)
Key Features
Call Routing4.7
Caller ID4.7

User insights about the call recording feature

Users appreciate CallHippo's call recording for quality assurance, training, and feedback. They find it easy to access and download recordings, which are stored in the cloud. Some users report issues with recording quality and integration with CRM systems. Overall, they value the ability to review and improve customer interactions through recorded calls.

See related user reviews

“This is very useful feature as you can download the voice file just after completing the call, furthermore all the calls are being saved over the cloud so you can download the voice files as per your requirement”
HP

Harsh P.

Asst. Manager

“We need to record the calls, so we can improve the quality of our speech”
AM

Alexis M.

Business Associate

Starting price
1per user /
per month
Pros and Cons based on 674 verified reviews

Responsive customer assistance

Effective team management tools

Efficient issue resolution

Easy setup process

Complicated refund policy

Confusing and misleading pricing

Inconsistent call service

See pros and cons details

Other Top Rated Call Tracking Software with Call Recording in 2026

Zoom Phone logo

Zoom Phone

Cloud-based business phone system

visit website
Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities.

Read more about Zoom Phone

Users also considered
CTM logo

CTM

Category Leaders

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
LiveAgent logo

LiveAgent

Category Leaders

TitanHQ and Redstor powered by CyberSentriq

visit website
CyberSentriq unites TitanHQ and Redstor to deliver AI‑driven cybersecurity and data protection for 3,000+ MSPs and 150k SMBs worldwide

Read more about LiveAgent

Users also considered
Ricochet360 logo

Ricochet360

Customer relationship management and auto dialer solution

visit website
Ricochet360 is an all-in-one auto-dialer, CRM, lead management, and marketing automation platform designed for both inbound and outbound agents looking for a competitive advantage. It enables teams to call a new lead in one second, nurture and engage prospects throughout the entire sales process, and automate most of the daily workflows.

Read more about Ricochet360

Users also considered
CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a smart phone system with advanced call tracking functionality. Make things easier for your sales and customer support teams with 70+ tracking features and easy-to-setup integrations with your existing business software. Try a 14-day trial, absolutely FREE.

Read more about CloudTalk

Users also considered
EngageBay CRM logo

Integrated sales & marketing software for growing teams

AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.

Read more about EngageBay CRM

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
800.com logo
Category Leaders

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
CXone Mpower logo

Cloud-based contact center software

CXone Mpower is a cloud-based contact center platform that assists with customer experience (CX), brand value optimization, and more.

Read more about CXone Mpower

Users also considered
Liine logo

AI-powered call tracking, marketing analytics and ad optimiz

AI-powered call tracking, marketing analytics and ad optimization platform built for multisite healthcare, dental and vet practices

Read more about Liine

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Five9 logo

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

Read more about Five9

Users also considered
Aircall logo

AI powered customer communications platform

With Aircall’s advanced call monitoring and coaching functionality, you can correct agent mistakes and improve your calls with customers and prospects right away.

Read more about Aircall

Users also considered
Calabrio ONE logo

Comprehensive performance software for contact centers

Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.

Read more about Calabrio ONE

Users also considered
Agile CRM logo

Sales and marketing CRM for growing businesses

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey

Read more about Agile CRM

Users also considered
Close logo

The conversation-first CRM for small, scaling sales teams

Close is a conversation-first CRM designed for founders and small, scaling sales teams to manage every conversation in one place — with built-in calling, email, and SMS built natively inside the platform.

Read more about Close

Users also considered
Groove logo

The first sales platform to make sales strategy actionable

Groove is a market-leading sales engagement platform that enables sales leaders to execute their strategy in a smart, adaptive way. With Groove, revenue leaders can use automation to do more with less, driving greater efficiency and effectiveness across the customer lifecycle.

Read more about Groove

Users also considered
Novocall logo

Call tracking software for sales & marketing teams

Novocall is a call tracking software that helps businesses manage multi-channel customer communications on a centralized platform. Team members can embed widgets and custom forms into websites, allowing them to automatically schedule and trigger callbacks with customers.

Read more about Novocall

Users also considered
CallRail logo

Call Tracking & Analytics

Call Tracking provides insight into where inbound calls are coming from.

Read more about CallRail

Users also considered
CallSource logo

Performance management solution for sales & marketing calls

CallSource is a performance management solution designed to help businesses of all sizes manage processes related to call tracking, lead attribution, reputation management, & more. Its lead scoring functionality enables users to identify prospects & revenue generating opportunities.

Read more about CallSource

Users also considered

Key features for Call Tracking software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Call Routing: Reviewers value call routing for directing calls to the appropriate agents or departments, improving efficiency, and supporting remote work. 92% of reviewers rated this feature as important or highly important.
  • Caller ID: Users find caller ID helpful for recognizing callers, blocking spam, and tracking call origins to improve customer interactions. 91% of reviewers rated this feature as important or highly important.
  • Call Tracking Metrics: Reviewers appreciate being able to track call performance, assess campaign effectiveness, and analyze agent productivity with detailed metrics. 90% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers emphasize managing call queues, monitoring agent performance, and customizing call handling to enhance customer service. 90% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Users value call monitoring for live coaching, assessing call quality, and improving agent performance through real-time feedback. 87% of reviewers rated this feature as important or highly important.