getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

IVR Software with Multi-Channel Data Collection (2026)

Last updated: April 2026

IVR Software Key Features

    Based on 1197 user opinions, we identified 6 features that are important for any product in IVR Software

  • Call Routing

    Sends voice calls to a specific queue based on predetermined criteria

    Average user rating

    4.7

  • Call Recording

    Record the audio of phone conversations for quality assurance purposes

    Average user rating

    4.6

  • Call Center Management

    Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

    Average user rating

    4.6

  • Call Monitoring

    Listen to live phone conversations for the purpose of training and assessing agent performance

    Average user rating

    4.6

  • Call Logging

    Collects essential call data such as call origin, call destination, call length, and other transaction details

    Average user rating

    4.7

  • Automatic Call Distribution

    Distribute/route/connect calls

    Average user rating

    4.6
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

25 software options

Zendesk Suite logo

AI powered customer service across all channels

learn more
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster.

Read more about Zendesk Suite

Users also considered
LiveAgent logo
Category Leaders

Multichannel Help Desk Solution with Powerful AI Features

learn more
Your full-stack Call Center software awaits. LiveAgent is a web-based Help Desk / Call Center / IVR solution which enables the management of support tickets from multiple channels, customer calls, live chat, and social media.

Start with a 1 month free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 FREE business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
CXone Mpower logo
Category Leaders

Cloud-based contact center software

learn more
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
Five9 logo

Cloud contact and call center software

learn more
Five9 IVR helps your customers solve problems faster, allowing your teams to focus on higher-value interactions, and boosting your customer satisfaction scores.

Read more about Five9

Users also considered
Gladly logo

Cloud-based customer service platform

learn more
Gladly’s built-in IVR routes calls with intelligence and context—no add-ons or integrations required.

Read more about Gladly

Users also considered
Genesys Cloud CX logo
Category Leaders

AI-enabled experience orchestration platform

learn more
Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Read more about Genesys Cloud CX

Users also considered
RingCX logo

AI-powered contact center

learn more
RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

Read more about RingCX

Users also considered
UJET logo
Category Leaders

Customer interaction & support platform with CRM integration

learn more
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps.

Read more about UJET

Users also considered
Phonexa logo

Cloud-based all-in-one marketing platform

learn more
Phonexa is an all-in-one marketing software with a suite of eight products for calls, leads, clicks, email, SMS, and more. The company services D2C companies with high-volume consumer traffic. Industries include financial services, insurance, home services, legal, real estate, and Healthcare.

Read more about Phonexa

Users also considered
Bright Pattern logo

Cloud Contact Center Software with Embedded AI

learn more
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Read more about Bright Pattern

Users also considered
JustCall logo

AI-Powered Customer Communication for Sales & Support Teams

learn more
With JustCall, customize IVR menus, route calls instantly, reduce wait times, automate queries, and personalize customer interactions 24/7.

Read more about JustCall

Users also considered
Nextiva Contact Center logo
Category Leaders

Omni-Channel Customer Relationship Management

learn more
Nextiva is transforming the way businesses communicate. Nextiva is a communications platform providing businesses with big-business phone features at a small-business price and it offers ease of use, manageability, scalability, reliability, and enterprise-class functionality.

Read more about Nextiva Contact Center

Users also considered
Vonage Contact Center logo

Cloud Contact Center & Inside Sales Software for Salesforce

learn more
Intelligent IVR dynamically routes incoming voice communications and Salesforce digital channels based on anything known about a customer

Read more about Vonage Contact Center

Users also considered
3CLogic logo

Cloud Call Center Solutions

learn more
Easily build simple or complex dynamic call workflows with 3CLogic friendly drag-and-drop IVR builder. Leverage data from any CRM or customer service management platform to enable catered call routing to the agent best suited to assist customers.

Read more about 3CLogic

Users also considered
Infobip logo

Omni-channel customer communication and engagement

learn more
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

Read more about Infobip

Users also considered
Klearcom logo

Domestic IVR Mapping In Over 100+ Countries

learn more
Test domestic IVRs in 100+ countries with Klearcom’s real-time SaaS platform. No installation needed. AI-driven insights detect and resolve toll/toll-free issues 24/7, preventing outages. Analyze the full call path, benchmark performance, and get instant alerts with machine learning and audio finger

Read more about Klearcom

Users also considered
Eloquant logo

Cloud Contact Center Customer Experience platform

learn more
Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

Read more about Eloquant

Users also considered
Cyara logo

Deliver flawless customer experiences with less effort

learn more
Accelerate the delivery of flawless customer journeys across digital and voice channels while reducing the risk of defects.

Read more about Cyara

Users also considered
Verloop logo

Conversational AI Platform for Automated Customer Support

learn more
Verloop.io is a Conversational AI platform that automates customer support, using ML, ASR, and NLP to power AI-driven self-service, real-time agent assistance, and automated quality insights. Supporting 80+ languages across various channels, Verloop.io enables brands to achieve 90%+ query deflection

Read more about Verloop

Users also considered
inconnect logo

Make Contact. Do Business.

learn more
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered
SmartAction Speech IVR System logo

AI virtual agent solution

learn more
SmartAction Speech IVR System is a conversational AI virtual agent designed for voice and SMS communication. Its primary function is to work with contact centers and business systems, automating routine call tasks such as scheduling and account management.

Read more about SmartAction Speech IVR System

Users also considered
Mosaicx logo

Virtual agent and messaging outreach

learn more
Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

Read more about Mosaicx

Users also considered
Fonvirtual Virtual PBX logo
(0)

Private branch exchange (PBX) solution

learn more
Fonvirtual virtual PBX is a business telephone system that helps companies manage internal and external voice, video, or chat- based communications. The platform allows users to create custom greeting messages to automatically redirect clients to the right agent based on specific requirements.

Read more about Fonvirtual Virtual PBX

Users also considered
CallVU logo
(0)

Digital call experience platform for call centers

learn more
CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

Read more about CallVU

Users also considered