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Top Rated Telephony Software with Call Routing in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Call routing directs incoming calls to the appropriate agents or departments based on criteria like availability and skill level. It improves productivity, reduces wait times, enhances customer satisfaction, and supports remote work flexibility. Our reviewers in telephony software rated this feature as important.

5 Best Telephony Software with Call Routing

Product
User rating
Starting price
Aircall logo
4.2
(458)
40
flat rate/per month
visit website
3CX logo
4.4
(463)
350
flat rate/per year
visit website
RingEX logo
4.2
(1.2K)
30
per user/per month
Nextiva logo
4.6
(914)
25
per user/per month
VoIP.ms logo
4.8
(697)
0.85
other/per month

See other top Telephony products with call routing

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Telephony software category. They also needed to have sufficient reviews about call routing, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for call routing, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

Aircall logo

Aircall

Reviews Sentiment
 
 
 
1-2(36)
3-4(173)
5(249)
Key Features
VoIP Connection4.3
Call Monitoring4.4

User insights about the call routing feature

Reviewers highlight Aircall's call routing as generally seamless and easy to manage through the user interface. They appreciate the IVR builders for creating call flows and the ability to transfer calls to external numbers. However, some users experience issues with calls not ringing through and missed calls, which can be frustrating for both staff and customers.
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“Depending on the complexity of call routing necessary, the native AirCall call routing is easy to set up an manage from the AirCall UI; everything is point and click and easily managed. More complex routing might require an external tool or development to accomplish. ”
JC

Jared C.

Business Data Analyst

“People call us when they're already confused and emotional. The call routing is not great. My teammates and I will be online and available and calls don't ring through to us. Then they pop up as missed calls. This is frustrating for us and for families.”
Verified reviewer profile picture

Kelly S.

Care Advocate (Inside Sales)

Starting price
40flat rate /
per month
visit website
Pros and Cons based on 458 verified reviews
Verified reviewer profile picture

Enhanced performance tracking

Comprehensive call recording features

High costs and hidden fees

See pros and cons details
3CX logo

3CX

Reviews Sentiment
 
 
 
1-2(18)
3-4(167)
5(278)
Key Features
VoIP Connection4.6
Call Monitoring4.0

User insights about the call routing feature

Reviewers indicate that 3CX's call routing is straightforward and effective for directing calls to the correct individuals or departments. They appreciate the ability to manage call flows and out-of-office scenarios easily. However, some users mention difficulties with establishing conference calls and occasional clumsiness in transferring or parking calls.

See related user reviews

“This function assists us greatly in managing call flows, as well as out of office/out of business hours flows and expectations. ”
AM

Andrew M.

Technical Support

“Ensuring the calls are routed to the correct person, is timesaving, as the correct department is accessed first time which is better for customer ”
SL

Simone L.

HR Manager

Starting price
350flat rate /
per year
visit website
Pros and Cons based on 463 verified reviews

Versatile PBX solutions

Unified corporate communication

Frequent technical issues

See pros and cons details
RingEX logo
Reviews Sentiment
 
 
 
1-2(76)
3-4(494)
5(630)
Key Features
VoIP Connection4.6
Call Monitoring4.4

User insights about the call routing feature

Users report that RingEX's call routing is user-friendly and efficient, making it easy to transfer calls within the organization. They appreciate the ability to route calls to the correct employees, even when working remotely. Some reviewers note initial setup challenges and occasional issues, but overall, they find the system helpful for maintaining connectivity.

See related user reviews

“Allows us to route our calls to the right employees to match the need of the clients ”
RL

Ramon L.

Office manager

“We can easily route or reroute our call to anyone and anytime in just one click.”
MJ

Mohammad J.

Executive Recruitment

Starting price
30per user /
per month
Pros and Cons based on 1,200 verified reviews

Flexible call forwarding

Convenient faxing options

Efficient office management

Versatile device accessibility

Seamless CRM integration

Frequent call drops

Challenging account management

Slow issue resolution

Dependence on internet connection

High costs and hidden fees

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
VoIP Connection4.7
Call Monitoring4.7

User insights about the call routing feature

Reviewers appreciate Nextiva's call routing capabilities for their reliability and ease of use. They report that calls are smoothly directed to the appropriate agents or departments, whether on-site or remotely. Users find the auto attendant helpful, though it requires a learning curve. They also value the customization options and the ability to manage call flows efficiently.

See related user reviews

“Nextiva likely offers advanced call routing options, allowing you to efficiently direct incoming calls to the right agents or departments based on predefined rules or criteria. This ensures that customer inquiries are handled promptly and by the most qualified team members.”
MM

Marina M.

Logistics coordinator

“I love how as an account administrator I am able to create different call flow charts that route calls to different numbers on our VOIP plan and to outside numbers as well. I am able to route calls based on our business hours and holiday schedules.”
BO

Barbara O.

Controller

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
VoIP.ms logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(121)
5(571)
Key Features
VoIP Connection4.8
Call Monitoring4.4

User insights about the call routing feature

Users find VoIP.ms's call routing highly flexible and customizable, allowing for seamless redirection to various devices and locations. They appreciate the ease of setup and maintenance, as well as the reliable performance. Reviewers highlight the rule-based routing options and the ability to handle calls efficiently, even across different time zones and international locations.

See related user reviews

“SUPER flexible, with rule based routing to different destinations (call forwarding, SIP destinations, IVRs, voice mailboxes, etc). In addition the hunt groups work excellent. Rules can be based on anything (caller ID, destination number, time of day, incoming number, etc)”
DV

Dave V.

IT Manager

“Ensuring that the calls are routed where they need to go, and the ease of setting up and maintaining call routing is an important aspect of their service offering.”
RP

Richard P.

Solutions Architect

Starting price
0.85other /
per month
Pros and Cons based on 697 verified reviews

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details

Other Top Rated Telephony Software with Call Routing in 2026

CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
CTM logo

CTM

Conversation analytics for marketing attribution

visit website
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.

Read more about CTM

Users also considered
Phone.com logo

Phone.com

Communicate Better

visit website
Phone.com offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and much more.

Read more about Phone.com

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Category Leaders

Cloud-based contact center solution to streamline operations

visit website
Optimize your call centers with DialedIn's telephony features. Enjoy advanced routing, predictive dialing and seamless CRM integration.

Read more about DialedIn CCaaS

Users also considered
Zendesk Suite logo

AI powered customer service across all channels

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Read more about Zendesk Suite

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo
Category Leaders

Cloud-based contact center & customer experience platform

Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
CallHippo logo
Category Leaders

Cloud-based phone system for sales, support & growing teams

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

Read more about CallHippo

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 #1 business phone system and CRM in one. Inbound and outbound calls, IVR, telemarketing, robocalling, voice mail, call recording, call routing, domestic and international phone number rental. Used by over 12 million businesses worldwide!

Read more about Bitrix24

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Convoso logo
Category Leaders

AI virtual agent for call center automation

Convoso is a software uses advanced conversational AI to automate customer interactions for call centers. It understands complex inputs and customer intent, responding naturally in voice and text while handling tasks like scheduling callbacks, sending reminders, and qualifying leads. Unlike basic IVR systems, it engages in conversations, improving sales cycle efficiency and freeing human agents for more productive work.

Read more about Convoso

Users also considered
Kixie PowerCall logo

More Connections, Better Conversations. AI-enhanced RevComms

Kixie is a cutting-edge revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation.

Read more about Kixie PowerCall

Users also considered
Textedly logo

Communication platform for SMS and MMS marketing

Textedly is the #1 trusted choice of world-class companies and powers millions of their text messages.

Read more about Textedly

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

Read more about 3CX

Users also considered
VICIdial logo

Open source call center software with predictive dialer

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

Read more about VICIdial

Users also considered
CXone Mpower logo

Cloud-based contact center software

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Read more about CXone Mpower

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Five9 logo

Cloud contact and call center software

Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

Read more about Five9

Users also considered

Key features for Telephony software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • VoIP Connection: Reviewers emphasize its importance for clear, reliable calls over the internet, enabling communication without traditional phone lines. Users value its cost-effectiveness, flexibility, and high call quality, even in areas with poor cellular reception. 95% of reviewers rated this feature as important or highly important.
  • Call Monitoring: Reviewers highlight the ability to oversee call activities for quality assurance and training. They value real-time monitoring, coaching features like whisper and barge, and the ease of accessing recorded calls for analysis. 88% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voice mail functionality essential for capturing messages after hours. They appreciate features like email notifications, transcriptions, and the ability to access messages on multiple devices, ensuring no information is missed. 87% of reviewers rated this feature as important or highly important.
  • Call Center Management: Reviewers emphasize the importance of managing agent performance and call activities efficiently. They value real-time analytics, customizable call handling, and the integration with CRM systems to enhance productivity and customer service. 85% of reviewers rated this feature as important or highly important.
  • Call Recording: Users find call recording crucial for training, compliance, and quality assurance. They appreciate the ability to store and review conversations, with some systems offering transcription and easy integration with other tools. 82% of reviewers rated this feature as important or highly important.