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Top Rated Unified Communications Software with Two-Way Audio & Video in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Two-way audio and video enable clear, effective communication, crucial for remote work and team collaboration. They facilitate training, presentations, and meetings, enhancing interaction and productivity across various locations. Our reviewers in unified communications software rated this feature as highly important.

4 Best Unified Communications Software with Two-Way Audio & Video

  • Slack
  • Zoom Workplace - Highest rated for two-way audio & video
  • Webex Suite
  • Microsoft Teams

See other top Unified Communications products with two-way audio & video

How we picked the 4 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the unified communications software category. They also needed to have sufficient reviews about two-way audio & video, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for two-way audio & video based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 4 best products

Slack logo

Slack

4.7
(23.9K)
visit website

User insights about the two-way audio & video feature

Reviewers find Slack's two-way audio and video useful for enhancing collaboration and communication. They appreciate the feature for its ease of use and the ability to quickly connect with team members. However, some users report occasional issues with audio and video quality, including delays and glitches. Despite these challenges, they value the feature for its role in supporting remote work and fostering personal connections within teams.
“Two-way audio and video in Slack enable clear, immediate discussions and enhance collaboration through visual sharing. It supports remote work, fosters personal connections, and improves efficiency by reducing written communication needs.”
KB

Kim B.

Content Moderator

“Slack also allows for any kind of audio and video calls instantly within the application. This feature is both clear in the audio quality and provides good video quality which is important for our team.”
Verified reviewer profile picture

Manasi M.

Analyst

Unified Communications key features coverage

Slack offers 6 out of the 6 key features for Unified Communications software identified by reviewers:

Mobile Access4.7
Alerts/Notifications4.6
Access Controls/Permissions4.5
Screen Sharing4.4
Chat/Messaging4.9
File Sharing4.6

Pros and cons based on 23,987 verified reviews

72% of users rated Slack 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 23,987 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Efficient colleague communication

Enhanced team collaboration

Streamlined project management

Extensive integration options

Cons:

High resource consumption

Inconsistent notifications

Confusing thread management

Slack's pricing drawbacks

Messaging limitations

See pros and cons details

Pricing

Starting price:$8.75 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Zoom Workplace logo

Zoom Workplace

4.6
(14.4K)
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User insights about the two-way audio & video feature

Reviewers appreciate Zoom Workplace's two-way audio and video capabilities for their high quality and reliability. They find the audio and video clear, with no lag, which is essential for productive meetings and effective communication. Users report that the feature enhances teamwork and collaboration, making remote work feel more personal. They also value the ease of use and the ability to connect from various devices, ensuring seamless communication during virtual meetings.
“It is an indispensable tool because it gives the possibility that several people can see each other and talk at the same time without cutting anyone off. For me it is one of the best functions of this APP.”
PL

Pierre L.

PhD student in Food science and Technology

“Great tool for receiving and sending live video calls. We can see the other person remotely using this. We can interact through video as well as voice too. ”
CV

Chirag V.

Systems Engineer

Unified Communications key features coverage

Zoom Workplace offers 6 out of the 6 key features for Unified Communications software identified by reviewers:

Mobile Access4.6
Alerts/Notifications4.5
Access Controls/Permissions4.5
Screen Sharing4.7
Chat/Messaging4.7
File Sharing4.3

Pros and cons based on 14,471 verified reviews

69% of users rated Zoom Workplace 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 14,471 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Cons:

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details

Pricing

Starting price:$14.99 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

Webex Suite logo
4.4
(7.3K)
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User insights about the two-way audio & video feature

Reviewers highlight Webex Suite's two-way audio and video for its clarity and reliability. They find the audio and video quality excellent, with minimal to no glitches, which is crucial for effective communication during meetings. Users appreciate the seamless integration of audio and video, making remote collaboration smooth and interactive. They also note the ease of use and the ability to connect from any location, which enhances the overall meeting experience.
“It enables real-time communication, making meetings and collaborations feel more personal and interactive. Seeing and hearing participants helps in building stronger connections.”
BC

Bien C.

Systems and Service Operation Analyst IT

“There needs to be clear two-way audio & video in order for the meeting to be clear without frustrations. Webex does an ex excellent job at providing clear audiovisual quality. ”
SA

Shamshad A.

Delivery Driver

Unified Communications key features coverage

Webex Suite offers 6 out of the 6 key features for Unified Communications software identified by reviewers:

Mobile Access4.4
Alerts/Notifications4.4
Access Controls/Permissions4.4
Screen Sharing4.5
Chat/Messaging4.6
File Sharing4.2

Pros and cons based on 7,390 verified reviews

54% of users rated Webex Suite 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 7,390 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Cons:

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details

Pricing

Starting price:$25 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Microsoft Teams logo
4.5
(10.8K)
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User insights about the two-way audio & video feature

Reviewers indicate that Microsoft Teams' two-way audio and video are generally reliable and of high quality. They find the audio and video clear, which is important for remote work and virtual meetings. Users appreciate the ease of use and the ability to customize video backgrounds. However, some mention occasional issues with audio and video quality, especially with slow internet connections. Despite this, they value the feature for enhancing team communication and collaboration.
“As remote employee, most of my day go by meeting clients or team members online , so both audio and video are extremely important for this to work. Microsoft Teams offers a easy but powerful audio and video to support my organization needs. I have only used its whiteboard and screen sharing a couple of times but I must admit, it is interactive and productive. ”
Verified reviewer profile picture

Nidhi M.

Sr. Manager Policy and Asp

“I like the quality, the noise cancelling feature makes the meetings quality a way better and video is high quality as well, I know it depends on the Internet and camera quality but for my setup it works perfectly.”
GB

Guilherme B.

IT Specialist

Unified Communications key features coverage

Microsoft Teams offers 6 out of the 6 key features for Unified Communications software identified by reviewers:

Mobile Access4.4
Alerts/Notifications4.3
Access Controls/Permissions4.3
Screen Sharing4.5
Chat/Messaging4.7
File Sharing4.4

Pros and cons based on 10,831 verified reviews

58% of users rated Microsoft Teams 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 10,831 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Cons:

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details

Pricing

Starting price:$4 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Unified Communications Software with Two-Way Audio & Video in 2026

Slack logo

Slack

Category Leaders

A single place for team communication and workflows

visit website
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Zenzap logo

Zenzap

Finally, work chat done right.

visit website
Zenzap is an intuitive work chat app built for team communication. It provides an easy-to-use chat experience that keeps teams connected and organized, while keeping business data secure and compliant. Finally, work chat done right.

Read more about Zenzap

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
3CX logo

3CX

Web & mobile-based (Android, iOS) communications system.

visit website
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. Work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost.

Read more about 3CX

Users also considered
Intulse logo

Intulse

VoIP business phone system for organizations of all sizes

visit website
Intulse is a cloud-based VoIP service designed to help organizations streamline processes for inbound and outbound phone communications. Key features of our managed VoIP services include team collaboration, call queue management, conference calling, voicemail, number porting, reporting, and more!

Read more about Intulse

Users also considered
Trillian logo

Trillian

Modern and secure messaging for business and healthcare

visit website
Trillian is a cloud-based solution designed to help businesses in the healthcare sector manage processes for instant messaging to improve internal communication. Trillian lets users manage group chats, sorted by teams or department, & share information about patient status, staff rotations, & more.

Read more about Trillian

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

learn more
With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

learn more
Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

learn more
Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
LiveAgent logo

Multichannel customer care solution with an AI chatbot

learn more
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 30-Day free trial, no credit card needed, no contracts.

Read more about LiveAgent

Users also considered
RingEX logo

RingEX - AI meets trusted communications

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Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
Livestorm logo
Category Leaders

Engage your audience with better video communication

learn more
Livestorm enables powerful, yet pain-free video engagements at scale. Our end-to-end video engagement platform requires no downloads, facilitates easy collaboration while capturing actionable insights—all in one place.

Read more about Livestorm

Users also considered
Bitrix24 logo

Your ultimate workspace

learn more
Bitrix24 #1 FREE unified communications platform used by 12 million companies.

Read more about Bitrix24

Users also considered
Flock logo

Communication and collaboration platform for teams

learn more
Flock is a collaborative messaging app for teams which enables users to discuss projects and find and share information and ideas effectively and efficiently

Read more about Flock

Users also considered
Front logo

AI-enabled customer service platform for collaboration

learn more
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication with automated workflows and real-time collaboration behind the scenes.

Read more about Front

Users also considered
Pumble logo
Category Leaders

Communication and collaboration management application

learn more
Pumble helps businesses in healthcare, software development, financial services, and other industries chat with members across departments and multiple locations. Users can create public or private channels with custom names and descriptions to collaborate on projects and exchange information.

Read more about Pumble

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

learn more
Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the digital age.

Read more about Wildix

Users also considered
Intermedia Unite logo

All-in-one communications & collaboration tool

learn more
Award-winning cloud-based unified communications platform for small businesses. It enables users to be more productive by integrating several collaboration tools like PBX phone system, video conferencing and chat into a seamless experience. Unite is backed by J.D. Power-certified 24/7 support.

Read more about Intermedia Unite

Users also considered
Ooma Office logo
Category Leaders

All-in-one VoIP solution for businesses of all sizes.

learn more
Ooma Office is a simple to use, cloud-based voice + video solution. With a platform designed to enable your team to advance collaboration and productivity, Ooma Office gives you the ultimate flexibility to work from anywhere with video meetings, desktop, and mobile apps.

Read more about Ooma Office

Users also considered
Acefone logo
Category Leaders

VoIP Phone Service trusted by modern businesses

learn more
No matter your business communication requirement, Acefone has you covered. We support unlimited calling and provide bespoke cloud telephony solutions with powerful integrations—these are used by organizations of all sizes to simplify their team collaboration. Start your 14-day FREE trial today.

Read more about Acefone

Users also considered
Blink logo
Category Leaders

Blink. And connect your people, tools and culture.

learn more
Blink delivers a modern, social digital employee experience, giving access to communication, information, workflows, surveys and tools in one easy-to-use app.

Read more about Blink

Users also considered
Crisp logo

All-in-one multi-channel solution for customer messaging

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Crisp is an all-in-one multi-channel customer platform for interacting with customers via Live Chat, email, messenger, Twitter, & SMS and other tools like drip campaigns, knowledge base or even chatbots.

Read more about Crisp

Users also considered
MiVoice Business Solution logo

AI-powered communications solutions for all industries

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MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Read more about MiVoice Business Solution

Users also considered
8x8 Work logo

Integrated contact center, voice, chat, video, and APIs

learn more
8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Read more about 8x8 Work

Users also considered

Key features for Unified Communications software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Mobile Access: Reviewers appreciate the flexibility and convenience of mobile access, enabling business communication on the go with seamless integration between mobile and desktop versions. 95% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users value customizable alerts and real-time notifications, which help them stay informed and respond quickly to important updates. 94% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Reviewers highlight the importance of customizable access controls for managing user permissions, ensuring relevant information is accessible to the right people. 92% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Users find screen sharing essential for presentations, meetings, and collaborative work, appreciating its ease of use and clear display. 92% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Reviewers emphasize the efficiency of chat and messaging for quick, asynchronous communication among team members, enhancing productivity. 92% of reviewers rated this feature as important or highly important.
  • File Sharing: Users appreciate the ease of sharing and collaborating on documents within the platform, making it convenient to manage and access shared files. 87% of reviewers rated this feature as important or highly important.