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Top Rated VoIP Software with Chat/Messaging in 2026

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Chat/messaging in VoIP software enables quick communication within teams and with clients, supports text and image sharing, and helps manage conversations efficiently without disrupting ongoing calls or meetings. Our reviewers in VoIP software rated this feature as important.

7 Best VoIP Software with Chat/Messaging

Product
User rating
Starting price
Weave logo
4.3
(665)
Empty state illustration for "No pricing info"

No pricing info

Webex Suite logo
4.4
(7.3K)
25
per user/per month
GoTo Meeting logo
4.5
(11.5K)
14
per user/per month
Nextiva logo
4.6
(914)
25
per user/per month
Google Meet logo
4.5
(12K)
6
per user/per month
Microsoft Teams logo
4.5
(10.8K)
4
per user/per month
Zoom Workplace logo
4.6
(14.4K)
14.99
per user/per month

See other top VoIP products with chat/messaging

How we picked the 7 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the VoIP software category. They also needed to have sufficient reviews about chat/messaging, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for chat/messaging, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 7 best products

Weave logo
Reviews Sentiment
 
 
 
1-2(54)
3-4(199)
5(412)
Key Features
Online Voice Transmission4.8
Call Routing3.7

User insights about the chat/messaging feature

Users report that Weave's chat/messaging is crucial for quick communication with patients and staff. They appreciate the integration with other software and the ability to text from a business number. Reviewers find it generally reliable, though some mention occasional bugs and message order issues. The feature is seen as essential for patient interaction and operational efficiency.

See related user reviews

“We use this feature with our patients all the time and is critical to our business as we are a small business and not always available to answer our phones, so the chat messaging feature is ideal and has been a great way for us to interact with our patients and potential patients.”
MH

Michelle H.

Office Manager

“The chat and instant text feature with our patients is AN ABSOLULTE MUST now with our office. Our patients love the ability to speak/text with our staff in a quick manner. ”
LT

Laura T.

DENTAL OFFICE MANAGER

Starting price
Empty state illustration for "No pricing info"

No pricing info

Pros and Cons based on 665 verified reviews

Effective practice management

Efficient patient communication

Enhanced client communication

Automated appointment reminders

Unified communication platform

Frequent software glitches

Slow technical support

Inadequate customer support

Account management challenges

High fees and price increases

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,014)
Key Features
Online Voice Transmission4.5
Call Routing4.5

User insights about the chat/messaging feature

Reviewers indicate that Webex Suite's chat/messaging is easy to use and secure, allowing for communication without disrupting meetings. They find it helpful for sharing information and ideas, both within and outside the organization. Users appreciate the ability to send messages to individuals or groups, and the feature's fluidity and reliability even on low bandwidth.

See related user reviews

“Chat/Messaging has been fluid with Webex providing users to message without disturbing the whole session. It has been set aside on the right and can be hidden from the app interface to avoid any distractions. Important messages can give alert to the admin if important and critical messages are to be read.”
SA

Shamshad A.

Delivery Driver

“This is useful as 2 participants can chat while viewing the main speaker/ presenter. Also allows for questions without disrupting the presentation.”
MG

Mark G.

RN

Starting price
25per user /
per month
Pros and Cons based on 7,394 verified reviews

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
GoTo Meeting logo
Reviews Sentiment
 
 
 
1-2(166)
3-4(4,838)
5(6,519)
Key Features
Online Voice Transmission4.8
Call Routing4.1

User insights about the chat/messaging feature

Reviewers find GoTo Meeting's chat/messaging easy to use and effective for real-time communication during meetings. They appreciate the ability to send private or group messages, share links, and keep track of follow-up questions. Users value the feature for its simplicity and reliability, though it is not used extensively by all.

See related user reviews

“Meetings always need the option to be able to write and manage chats to complement and organize the talks in the best way, this app has that function well organized”
DM

Duvan M.

Jefe de almacén

“On go to meeting, chat can be one -on -one or with the whole team anytime.. User can easily invite external colleagues to chat and collaborate with a simple email invitation ”
TA

Tosin A.

Medical assistant

Starting price
14per user /
per month
Pros and Cons based on 11,523 verified reviews

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details
Nextiva logo
Reviews Sentiment
 
 
 
1-2(47)
3-4(139)
5(728)
Key Features
Online Voice Transmission4.8
Call Routing4.8

User insights about the chat/messaging feature

Reviewers appreciate Nextiva's chat/messaging for its ease of use and the ability to text from a business number via a personal phone. They find it useful for client communication, especially when calls are not feasible. Users mention the feature's reliability, though some have experienced issues with message deletion and contact management. It is seen as a valuable tool for business communication.

See related user reviews

“The ability to text someone from a business phone that isn't a separate phone but is simply an app on my personal cell phone has been a game-changer for our staff. As opposed to being inundated with business texts on a personal phone, we can actively mitigate the amount of texts we get personally by using Nextiva. ”
JB

Jacob B.

Student Ministry Pastor

“This is excellent as it allows us to send our clients an SMS if we are unable to reach them by phone or if they prefer it. Everyone is busy especially during the day. It is one extra excellent way that we are able to stay in touch with our clients.”
BO

Barbara O.

Controller

Starting price
25per user /
per month
Pros and Cons based on 914 verified reviews

Enhanced team connectivity

Comprehensive communication tools

Scalable for small businesses

Smooth transition process

Challenging contract terms

Limited messaging capabilities

Slow issue resolution

See pros and cons details
Google Meet logo
Reviews Sentiment
 
 
 
1-2(165)
3-4(4,645)
5(7,246)
Key Features
Online Voice Transmission
Call Routing

User insights about the chat/messaging feature

Reviewers indicate that Google Meet's chat/messaging enhances real-time communication during meetings. They appreciate the ability to send private or group messages, share links, and ask questions without interrupting the speaker. Users find it useful for engagement and follow-up, though some mention difficulty tracking messages in large meetings. The feature is valued for its accessibility and organization.

See related user reviews

“Enables real-time communication: The Chat/Messaging feature in Google Meet allows me to communicate with other participants in real-time during virtual meetings. This feature makes it easier for me to ask questions, share links, and exchange ideas without interrupting the speaker or the flow of the conversation.Increases engagement: The Chat/Messaging feature in Google Meet increases engagement by providing an alternative communication channel for participants who may not feel comfortable speaking up in front of others. This feature encourages participation and helps to create a more inclusive meeting environment.Improves organization: The Chat/Messaging feature in Google Meet improves organization by allowing me to send messages privately to individual participants or to the entire group. This feature helps to keep discussions focused and prevents important messages from getting lost in the conversation.Facilitates follow-up: The Chat/Messaging feature in Google Meet facilitates follow-up by allowing me to save the chat history and review the discussion later. This feature makes it easier for me to follow-up on action items and review important details that were discussed during the meeting.Increases accessibility: The Chat/Messaging feature in Google Meet increases accessibility by providing an alternative communication channel for people with hearing or speech impairments. This feature ensures that everyone can participate in the conversation and have an equal oppo”
OG

Ochirsukh G.

Software Engineer Developer

“Chat and Messaging in Google Meet complement audio and video communication by offering a text based channel for real time discussions.”
SS

Sakshi S.

Web developer

Starting price
6per user /
per month
Pros and Cons based on 12,056 verified reviews

Efficient colleague communication

Enhanced team collaboration

Seamless calendar integration

Reliable communication platform

Effective online learning tool

Frequent connection lag

Inconsistent audio-video quality

Basic messaging features

Limited file sharing capabilities

Poor video and audio quality

See pros and cons details
Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,350)
5(6,318)
Key Features
Online Voice Transmission4.7
Call Routing4.3

User insights about the chat/messaging feature

Reviewers highlight Microsoft Teams' chat/messaging as essential for quick, real-time communication. They appreciate the ability to share files, use GIFs and emojis, and communicate across different devices. Users find it reliable and efficient, though some mention occasional issues with document sharing and chat bookmarking. The feature is praised for enhancing collaboration and keeping teams connected.
Verified reviewer profile picture

See related user reviews

“We as messaging members of various teams all day and this platform allows us to easily do so with members across the entire national organization with ease. ”
Verified reviewer profile picture

Benjamin S.

Manager Network Performance Analysis

“This is a primary feature of Teams because I used this ever day at work to talk to others in real time and also leave them messages. This improves my productivity by a significant amount.”
DM

Dhaval M.

Associate Electrical Engineer

Starting price
4per user /
per month
Pros and Cons based on 10,867 verified reviews
Verified reviewer profile picture

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details
Zoom Workplace logo
Reviews Sentiment
 
 
 
1-2(85)
3-4(4,449)
5(9,948)
Key Features
Online Voice Transmission4.6
Call Routing --

User insights about the chat/messaging feature

Users report that Zoom Workplace's chat/messaging is smooth and efficient, allowing private or group communication without interrupting meetings. They find it useful for sharing links and discussing ideas during sessions. Reviewers appreciate the feature's convenience and security, though some note occasional visibility issues. It is valued for facilitating engagement and real-time communication.
Verified reviewer profile picture

See related user reviews

“What I really like about the Chat and Messaging features is that it provides an non intrusive way to ask questions, share link to a resource page during trainings, and even provides a way for participants to discuss ideas among themselves without interrupting the person currently speaking. This is quite an smart feature which is also built into zoom”
Verified reviewer profile picture

Dharmendra A.

Manager Cyber Security

“Chat and massaging is so important in Zoom because if we are having a meeting in which many people are involved, then we can put your Question , your opinin etc there with the help of chat.”
AS

Ankur S.

system Administrator

Starting price
14.99per user /
per month
Pros and Cons based on 14,482 verified reviews
Verified reviewer profile picture

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details

Other Top Rated VoIP Software with Chat/Messaging in 2026

Dialpad logo

Dialpad

Cloud communications system for enterprise businesses

visit website
Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Twilio logo

Twilio

Build, Scale, and Operate Customized Communication Solutions

visit website
Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
Aircall logo

Aircall

AI powered customer communications platform

visit website
Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Cloud-based contact center solution to streamline operations

visit website
DialedIn's call routing, predictive dialing and CRM integration, and VoIP call center features increases call center efficiency and service quality.

Read more about DialedIn CCaaS

Users also considered
Zoom Workplace logo

Zoom is an all-in-one collaboration platform

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
Google Meet logo

Messaging, voice, and video calls for team communication

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Read more about Google Meet

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover allows you to make unlimited VoIP calls to over 110 destinations worldwide - no matter your plan - offering you precise, transparent rates for all other global destinations.

Read more about Ringover

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

Zoho Meeting is a best web conferencing solution built to manage your online meetings, video conferencing and webinars. Completely browser-based and no downloads required.

Read more about Zoho Meeting

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
Talkdesk logo

Cloud-based contact center & customer experience platform

Talkdesk browser based call center software works seamlessly over VoIP. Enjoy advanced functionality such as ACD, skills-based routing, IVR and more.

Read more about Talkdesk

Users also considered
RingEX logo

RingEX - AI meets trusted communications

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

Read more about RingEX

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
Dialpad AI Meetings logo

Web Conferencing Software

Dialpad Meetings is an online meeting and web conferencing software designed for businesses of all sizes. The platform allows conference calls to be scheduled, monitored, and controlled through a dedicated web interface, with tools including HD video, screen sharing, custom hold music, and more.

Read more about Dialpad AI Meetings

Users also considered
HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a #1 business VoIP system used by over 12 million businesses worldwide. Cloud, mobile and open source versions available.

Read more about Bitrix24

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
FreeConferenceCall.com logo
Category Leaders

Web conferencing and team collaboration solution

FreeConferenceCall.com is a conference management solution designed to help businesses organize, launch & manage meetings with external and internal stakeholders. The audio conferencing functionality lets users connect with participants using VoIP or domestic/local dial-in numbers.

Read more about FreeConferenceCall.com

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is an open-platform, software VoIP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud. Simple, affordable and flexible, 3CX eliminates the cost and management headaches of outdated, traditional phone systems or the limitations of shared cloud PBXs.

Read more about 3CX

Users also considered
Telnyx Suite logo

All-in-one communications platform & API

Telnyx is an all-in-one communications platform which delivers voice, messaging & IP services for applications & communications companies. Telnyx enables users to integrate, manage & analyze all of their voice & messaging needs with features like elastic SIP trunking, programmable SMS, & more

Read more about Telnyx Suite

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the digital age.

Read more about Wildix

Users also considered
Five9 logo

Cloud contact and call center software

Five9 allows you to make the move to a VoIP call center on your terms with our VoIP phone service, using either a VoIP gateway or the built-in Agent Softphone based on SIP (Session-Initiation Protocol, the leading standard for VoIP communications).

Read more about Five9

Users also considered

Key features for VoIP software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Online Voice Transmission: Reviewers highlight the clear voice quality, flexibility, and reliability of voice transmission over the internet, reducing costs and enabling mobile communication. 93% of reviewers rated this feature as important or highly important.
  • Call Routing: Users appreciate the flexibility and efficiency of call routing, allowing customization based on various factors and ensuring calls reach the appropriate destination. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Reviewers value the ability to access VoIP services from mobile devices, enhancing remote work capabilities and maintaining connectivity on the go. 90% of reviewers rated this feature as important or highly important.
  • Voice Mail: Users find voicemail functionality essential for tracking missed calls, with features like email notifications and transcriptions for efficient follow-up. 88% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Reviewers highlight the importance of timely alerts and notifications for missed calls, voicemails, and other events, enhancing responsiveness and communication efficiency. 83% of reviewers rated this feature as important or highly important.
  • Call Recording: Users emphasize the convenience of call recording for training, compliance, and quality assurance, with easy access to high-quality recordings for review and analysis. 79% of reviewers rated this feature as important or highly important.