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Top Rated VoIP Software with Live Chat in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Live chat enables real-time communication, enhances customer support, and improves team collaboration. It allows quick responses to inquiries, reduces the need for phone calls, and facilitates efficient issue resolution. Our reviewers in VoIP software rated this feature as highly important.

5 Best VoIP Software with Live Chat

Product
User rating
Starting price
VoIP.ms logo
4.8
(697)
1.10
other/per month
Webex Suite logo
4.4
(7.3K)
25
per user/per month
GoTo Meeting logo
4.5
(11.5K)
14
per user/per month
Microsoft Teams logo
4.5
(10.9K)
4
per user/per month
Zoom Workplace logo
4.6
(14.5K)
14.99
per user/per month

See other top VoIP products with live chat

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the VoIP software category. They also needed to have sufficient reviews about live chat, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for live chat, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

VoIP.ms logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(121)
5(571)
Key Features
Online Voice Transmission4.6
Call Routing4.7

User insights about the live chat feature

Reviewers appreciate VoIP.ms's live chat for its quick response times and knowledgeable support staff. They find the customer support team helpful and friendly, with minimal wait times. Users report that the live chat is effective for resolving issues promptly, even though some mention they rarely use it.
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“The customer support team is very helpful, trying to be helpful and not forced to, and the wait time isn't long.”
Verified reviewer profile picture

Nick K.

CEO

“I love fast service and their chat is on top of things.”
GN

Geo N.

Owner

Starting price
1.10other /
per month
Pros and Cons based on 697 verified reviews
Verified reviewer profile picture

Affordable and flexible VoIP solution

Responsive and helpful support

Flexible and feature-rich VoIP

Frequent service interruptions

Inconsistent SMS functionality

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Online Voice Transmission4.5
Call Routing4.5

User insights about the live chat feature

Reviewers indicate that Webex Suite's live chat is easy to use and integrates well within the meeting interface. They find it valuable for real-time communication without interrupting the speaker, allowing for smooth collaboration and troubleshooting. Users appreciate the ability to chat privately or with all participants, enhancing engagement and interaction during meetings.
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“While your conferencing you can talk in the chat and It updates automatically, also, It doesn't interrupts the host or the videos, in the contrary, Is an excellent complement for the subject your touching in the meeting, to asign tasks and some other activities.”
PC

Patricia C.

Sales Consultant

“I like the convenience and immediacy of Live Chat in Webex. It makes it easy to get answers quickly and to have conversations with people in real-time. It is also helpful for troubleshooting and collaborating on projects.”
Verified reviewer profile picture

Devendra K.

Manager

Starting price
25per user /
per month
Pros and Cons based on 7,395 verified reviews
Verified reviewer profile picture

Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
GoTo Meeting logo
Reviews Sentiment
 
 
 
1-2(166)
3-4(4,838)
5(6,521)
Key Features
Online Voice Transmission4.8
Call Routing4.1

User insights about the live chat feature

Reviewers highlight the importance of GoTo Meeting's live chat for real-time interaction during webinars and meetings. They find it easy to use and navigate, appreciating its role in enhancing communication without interrupting the presenter. Users note its effectiveness for addressing technical issues and engaging with the audience.
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“Live chat in GoToMeeting webinars is important for our team, as we like to keep our audience engaged by offering up a place to drop questions, and comments and to ask for a deeper dive on points in the webinar. ”
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Jamie M.

Director of Marketing

“This is critical functionality, during any webinars and team meetings, real time interaction is very much required. GoTo gives good option to connect with users on real time basis.”
Verified reviewer profile picture

Prateek K.

Test Analyst

Starting price
14per user /
per month
Pros and Cons based on 11,525 verified reviews
Verified reviewer profile picture
Verified reviewer profile picture

Seamless remote connectivity

Enhanced team collaboration

Effective webinar hosting

Efficient collaborative sharing

Positive GoToMeeting experience

Frequent connection lag

Persistent audio issues

Cumbersome download process

Inferior to competitors

Unstable connection

See pros and cons details
Microsoft Teams logo
Reviews Sentiment
 
 
 
1-2(199)
3-4(4,372)
5(6,360)
Key Features
Online Voice Transmission4.7
Call Routing4.3

User insights about the live chat feature

Users report that Microsoft Teams' live chat is essential for real-time communication, especially when working remotely. They appreciate its ease of use, stability, and the ability to create group chats and channels. Reviewers find it helpful for sharing links and files, though some mention occasional lag and the need for better chat management features.

See related user reviews

“Live Chat allows conversations to continue even while a main presentation is taking place. Questions and comments can be resolved in these chats, therefore avoiding interrupting or taking time from the main presentation.”
SC

Sara C.

scorer

“Live Chat allows for quick brainstorming to occur during meetings and this allows for more timely, productive results from these meetings.”
RD

Ron D.

Director of Athletics

Starting price
4per user /
per month
Pros and Cons based on 10,931 verified reviews

Remote work facilitation

Effective colleague communication

Enhanced team collaboration

Unified communication platform

Seamless office integration

Resource-intensive performance

Inconsistent notifications

Inefficient search functionality

Complex file management

Call management limitations

See pros and cons details
Zoom Workplace logo
Reviews Sentiment
 
 
 
1-2(86)
3-4(4,457)
5(9,978)
Key Features
Online Voice Transmission4.6
Call Routing --

User insights about the live chat feature

Reviewers appreciate Zoom Workplace's live chat for its ease of use and real-time communication capabilities. They find it helpful for sharing links, asking questions, and engaging with participants without interrupting the meeting. Users mention its reliability, though some suggest improvements for better visibility and chat management.
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“My professor uses to disable audio chat for the whole class Because he has to lecture us on a specific topic. But I can easily ask any question during while lecture through the live chat button. Even I can also discuss with the whole class at once with the live chat feature. My class CR use to take attendance on live chat for sake of screenshot proof, And I can easily reply to him through live chat. I found it too excellent and that's why I rated it 5 stars.”
MI

Muhammad I.

Youtuber, Freelancer

“One of the most important feature for any virtual class is Live chat. When students are kept on mute, this is the only option through which they can ask questions, solve their queries. Also, through live chat links can be shared easily. ”
Verified reviewer profile picture

Rakshith R.

Operations Manager

Starting price
14.99per user /
per month
Pros and Cons based on 14,521 verified reviews
Verified reviewer profile picture

Effective remote communication

Enhanced team collaboration

High-quality video conferencing

Effective online learning

Versatile webinar hosting

Frequent connection issues

Inconsistent audio control

Concerns about security

Limitations of free plan

High cost concerns

See pros and cons details

Other Top Rated VoIP Software with Live Chat in 2026

Zoom Workplace logo

Zoom is an all-in-one collaboration platform

With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. With Zoom Workplace, you can share your calendar availability, connect with your team, access your work phone on any device, and more.

Read more about Zoom Workplace

Users also considered
Google Meet logo

Messaging, voice, and video calls for team communication

Google Meet is a video conferencing platform for teams to communicate via messaging, voice, and video. Features include high-definition video and audio conferencing for up to 100 participants, multi-device chat sync, stored chat history, real-time captions, meeting recording function, and more.

Read more about Google Meet

Users also considered
GoTo Meeting logo

Online meeting software with HD video conferencing

Get a fast, easy and reliable professional solution that enables customers to connect with colleagues through in-meeting chat or conference calling, and screenshare their presentations, all with the click of a button. The Meeting solution from GoTo Connect pairs productivity with flexibility.

Read more about GoTo Meeting

Users also considered
Microsoft Teams logo

Chat-based workspace in Office 365

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Read more about Microsoft Teams

Users also considered
Webex Suite logo

One app for everything. And everyone.

Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Ringover logo
Category Leaders

100% cloud phone for startups and SMEs

Ringover allows you to make unlimited VoIP calls to over 110 destinations worldwide - no matter your plan - offering you precise, transparent rates for all other global destinations.

Read more about Ringover

Users also considered
VoIP.ms logo
Category Leaders

Business Phone and IP telephony system

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Read more about VoIP.ms

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

Zoho Meeting is a best web conferencing solution built to manage your online meetings, video conferencing and webinars. Completely browser-based and no downloads required.

Read more about Zoho Meeting

Users also considered
Nextiva logo
Category Leaders

AI-enabled solution to streamline business communication

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Read more about Nextiva

Users also considered
GoTo Connect logo

The first-ever truly unified voice and video solution.

GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.

Read more about GoTo Connect

Users also considered
DialedIn CCaaS logo

Cloud-based contact center solution to streamline operations

DialedIn's call routing, predictive dialing and CRM integration, and VoIP call center features increases call center efficiency and service quality.

Read more about DialedIn CCaaS

Users also considered
HubSpot Sales Hub logo

Freemium email productivity & tracking for sales teams

HubSpot Sales is a suite of inbox-based email tracking & productivity tools with which sales teams can build, automate, and accelerate their sales processes

Read more about HubSpot Sales Hub

Users also considered
Bitrix24 logo

All in one business management workspace

Bitrix24 is a #1 business VoIP system used by over 12 million businesses worldwide. Cloud, mobile and open source versions available.

Read more about Bitrix24

Users also considered
Weave logo
Category Leaders

Customer communication and appointment scheduling solution

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Read more about Weave

Users also considered
800.com logo
Category Leaders

Telephony tool for searching & activating toll-free numbers

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

Read more about 800.com

Users also considered
FreeConferenceCall.com logo
Category Leaders

Web conferencing and team collaboration solution

FreeConferenceCall.com is a conference management solution designed to help businesses organize, launch & manage meetings with external and internal stakeholders. The audio conferencing functionality lets users connect with participants using VoIP or domestic/local dial-in numbers.

Read more about FreeConferenceCall.com

Users also considered
Twilio logo

Build, Scale, and Operate Customized Communication Solutions

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

Read more about Twilio

Users also considered
3CX logo

Web & mobile-based (Android, iOS) communications system.

3CX is an open-platform, software VoIP phone system that works with popular IP Phones and SIP trunks whether on-premise or in the cloud. Simple, affordable and flexible, 3CX eliminates the cost and management headaches of outdated, traditional phone systems or the limitations of shared cloud PBXs.

Read more about 3CX

Users also considered
Dialpad logo

Cloud communications system for enterprise businesses

Dialpad is a cloud communication platform and business phone system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. The platform comprises three integrated products; Dialpad Connect, Dialpad Support, and Dialpad Sell.

Read more about Dialpad

Users also considered
Wildix logo

The First Sales-Oriented Unified Communications Solution.

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

Read more about Wildix

Users also considered
Five9 logo

Cloud contact and call center software

Five9 allows you to make the move to a VoIP call center on your terms with our VoIP phone service, using either a VoIP gateway or the built-in Agent Softphone based on SIP (Session-Initiation Protocol, the leading standard for VoIP communications).

Read more about Five9

Users also considered
Aircall logo

AI powered customer communications platform

Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

Read more about Aircall

Users also considered
Intermedia Unite logo
Category Leaders

All-in-one communications & collaboration tool

Award-winning VoIP business phone system that helps small businesses lower costs and increase employee productivity. With complementary mobile and desktop apps Unite users stay seamlessly connected. Unite is backed by J.D. Power-certified 24/7 support and a 99.99% uptime service level agreement.

Read more about Intermedia Unite

Users also considered
CallTools logo
Category Leaders

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

Read more about CallTools

Users also considered
Emitrr logo
Category Leaders

Customer engagement platform for local business owners

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

Read more about Emitrr

Users also considered

Key features for VoIP software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Online Voice Transmission: Users value clear, high-quality voice calls over the internet, offering flexibility, mobility, and cost savings compared to traditional phone lines. 93% of reviewers rated this feature as important or highly important.
  • Call Routing: Reviewers appreciate efficient call distribution based on custom rules, enhancing productivity and ensuring calls reach the appropriate agents or departments. 91% of reviewers rated this feature as important or highly important.
  • Mobile Access: Users highlight the convenience of making and receiving calls remotely, enabling seamless communication for staff working outside the office. 90% of reviewers rated this feature as important or highly important.
  • Voice Mail: Reviewers note the importance of voicemail for missed calls, with features like email forwarding and transcription enhancing communication efficiency. 88% of reviewers rated this feature as important or highly important.
  • Alerts/Notifications: Users find customizable notifications essential for staying informed about calls, voicemails, and system updates, ensuring timely responses and effective communication. 83% of reviewers rated this feature as important or highly important.
  • Call Recording: Reviewers emphasize the value of recording calls for training, quality assurance, and compliance, noting the clarity and accessibility of the recordings. 79% of reviewers rated this feature as important or highly important.