SPS Commerce Pricing Plan & Cost Guide

SPS Commerce

Full-service EDI solutions for retail

4.26/5 (431 reviews)

SPS Commerce Pricing

Pricing model: Subscription

Contact SPS Commerce for detailed pricing information.

Competitors Pricing

SolarWinds Service Desk

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available

Zoho Creator

Starting from: 25.00/month
Pricing model: Free, Subscription
Free Trial: Available (No Credit Card required)

Uptime Cloud Monitoring

Starting from: 19.00/month
Pricing model: Subscription
Free Trial: Available

ManageEngine OpManager

Starting from: 245.00
Pricing model: Free, One Time License
Free Trial: Available

SPS Commerce Pricing Reviews

Pros

  • So far I love it as it works great, and is very easy to use and user friendly. I wish more of my customers would use this software to make my life easier.Jan G.Read the full review
  • They continue to update and add features that improve on some of their short comings. The customer service / help line is very good.Eric C.Read the full review
  • I like the ability to pre-fill forms , like the ASN form, in the preferences mode, which speeds up the process of filling the ASN out as in many cases, the information stays the same.doug h.Read the full review

Cons

  • Another issue that we seem to have is when there is error in processing a document. The document is tagged as having errors but there is no further information as to what exactly is the issue.Mimi L.Read the full review
  • Was forced on to this product by vendor, vendor was aware of issues. Does not work for our application, very expensive was misled by SPS sales staff.Jim H.Read the full review
  • My business problem is CAUSED by SPS Commerce. We are trying to work through the initial implementation, but it has dragged on for months.Eric M.Read the full review
89%
recommended this to a friend or a colleague

25 reviewers had the following to say about SPS Commerce's pricing:

Lisa Z.

Solid EDI software

Used daily for 6-12 months
Reviewed 2019-05-21
Review Source: Capterra

Pros
Although a bit complex to set up, SPS has been easy to use and reliable. We have very few failures.

Cons
SPS is a bit expensive- cheaper than manually entering the documents for sure, but still not the cheapest EDI option availalable

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Jason H.

OK but not sure it is worth the money. Other options are out there.

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

Our partner was using it so we went along with it.

Pros
The company is a big player in the industry and therefore many partners already use them. Because of their size they have a large set of services they offer.

Cons
If you are just looking for a VAN to handle your EDI then there are better option available. Many companies have equal services at a much cheaper price. Sometimes their customer service is difficult to deal with.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Sam C.

SPS Commerce gets the job done, but seems expensive for what it is

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

SPS Commerce allowed us to connect to dropship and bulk-shipment retailers via EDI. We were able to fulfill orders manually via this software, and then eventually set up the software to communicate automatically with our warehouse.

Pros
If you need to connect to a sales channel via EDI, SPS Commerce is going to be one of the most reliable options to do so. SPS is a large organization, and they seem to have experience connecting with any retailer we would want to do business with. This makes the integration process a lot easier. SPS also has a very responsive technical support team. Any time an issue comes up, we send them an email, and almost always get a response within one business day. The technical team seems to be very knowledgeable.

Cons
The main con is the price. SPS charges a flat per-document fee. When you are receiving large dollar-value orders, this small fee per document doesn't amount to much. However, if you are doing high volume, low dollar-value dropship orders, the fixed fee per document takes out a large percentage of your profit. Depending on the type of business you do, you need to clearly negotiate with SPS to get the pricing that works best for you. Other than that, the experience with SPS Commerce has been good.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Edward S.

Low cost solution

Used daily for less than 6 months
Reviewed 2019-02-26
Review Source: Capterra

Pros
SPS is Low cost, Very flexible, and Easy to use.

Cons
Lacks features within the web portal. For instance, you can't download more than 100 transactions at once. So if you are trying to download your transactions and upload them into your ERP, this is not the solution for you. Whereas, if you are using the connector to NetSuite (or any other ERP) SPS works as a great passthrough EDI Solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Marilyn C.

Great support

Used daily for 2+ years
Reviewed 2018-04-24
Review Source: Capterra

It allows the company to be more efficient on the Purchase Order processing. This allows for better accuracy.

Pros
The efficiency to submit documents, how easy it is to create invoices and advance ship notices. Save a lot of manual entry.

Cons
In reviewing the cost I realized that SPS Commerce is very high in price. If as a company you have high volume sales then it is worth the cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Janet W.

SPS Commerce Fulfillment Does Get The Job Done

Used daily for 2+ years
Reviewed 2020-01-02
Review Source: Capterra

We are able to process orders for multiple customers using SPS Commerce Fulfillment.

Pros
The SPS Commerce Fulfillment software offers most of the functions needed to process customer orders.

Cons
Some of the processes are cumbersome and not as efficient as other software. The user interface isn't the easiest to use. Transaction pricing also not as low as other software options.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Anonymous

SPS Review

Used daily for 2+ years
Reviewed 2019-05-21
Review Source: Capterra

Pros
The ease of having everything in one place for accepting orders and invoicing is nice. It is time saving and convenient.

Cons
The pricing "per document" is a little ridiculous if I'm being honest. On top of what you already pay monthly seems like overkill. A one price per month would be easier in my opinion and more cost effective for our company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Amy P.

The product us great, it is just really expensive

Used daily for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

Pros
Functionality, it is very easy to use. We have used this software for many years. Some of the templates are easier than others, Grainger is very easy.

Cons
Pricing, it is very expensive to use, and the charge keeps going up. When we started with the software it was much more reasonable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Kevin L.

Not user friendly and overpriced

Used monthly for 2+ years
Reviewed 2020-10-05
Review Source: Capterra

Not only is the system difficult to use but our account executive, [SENSITIVE CONTENT HIDDEN], voluntarily reached out to us to increase our pricing plan during the pandemic, doubling our costs for no reason. They try to explain why there is an increase then send you a contract to sign online.

Pros
Nothing. Forced to use this software by our largest retailer. Otherwise we would gladly stop.

Cons
They charge you for every document you are forced to create. The documents they generate are superfluous. The system is tedious to use when you need to edit POs based on low inventory.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Justin W.

A necessarily, yet effective, evil for doing wholesale business

Used weekly for 2+ years
Reviewed 2019-08-07
Review Source: Capterra

Pros
Majority of national chain retailers require the use of EDI, and SPS is able to integrate with everyone we've worked with, making it an enabler for opening new accounts. Their team is also great at setting up new accounts. We send an email and everything gets taken care of.

Cons
Price and lack of flexibility. First off, the price can add up as you add more accounts. It feels more expensive than it needs to be especially since it doesn't help drive true revenue directly. We wish the fields were more customizable or that you can create actions based on event triggers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Papod P.

Functions

Used occasionally for 1-2 years
Reviewed 2019-09-05
Review Source: Capterra

Pros
Pricing of the service is very reasonable.

Cons
The functions of this software is not quite friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Jay D.

Good Software, Good Price

Used daily for 1-2 years
Reviewed 2019-07-26
Review Source: Capterra

Great software, great supporting team. I would definitely recommend data masons.

Pros
The overall cost to manage is a good value. To add new trading partners, it is very manageable fee.

Cons
It is not the most intuitive software in the world. The filter functionality is lacking, but the newest version we are using is much better than the older versions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Elisha F.

Salesforce is GREAT!

Used daily for 2+ years
Reviewed 2019-06-26
Review Source: Capterra

Pros
Very easy to use and customer service is quick and helpful!

Cons
I honestly struggle with the price a little bit, but overall the ease and level of customer service take priority over price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Denise D.

SPS

Used daily for 2+ years
Reviewed 2018-10-02
Review Source: Capterra

Support is very easy to work with and can usually fix any issue

Pros
It is fairly easy to use and you can see what you have done previously

Cons
THE COST is too expensive. Especially when we can go to the customers portal instead.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

Minimize review

Karina R.

Friendly, Fast, Efficient Team

Used daily for 2+ years
Reviewed 2020-09-30
Review Source: Capterra

I give it a #9- I have had a good experience with them, it helps when the account manager is active with his customers. The SPs team is friendly, friendly, fast, and efficient to help.

Pros
Enjoy the feature that we integrated SPS to our QB's, this was a time saver!

Cons
Pricing- Perhaps extra discounts when adding new partners.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Brenda V.

Easy to use and the support is always there for any questions we have

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

Pros
User friendly, great price, customer support is available at all times even when I don't know I need it.

Cons
So far I've had great experiences with it. We are still looking into connecting it directly to our platform to make things easier to process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

William M.

Overpriced and shady business

Used daily for less than 6 months
Reviewed 2021-09-23
Review Source: Capterra

Very bad. Even getting started was a hassle and since it's been impossible to contact anyone. Overpriced service that you are charging us 2 months we did not even use the service for.

Pros
None, hard to use. Expensive. Pointless.

Cons
Impossible to get in contact with customer service. Shady billing practices. Shady policies.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Tyann S.

SPS Review

Used occasionally for 2+ years
Reviewed 2020-11-19
Review Source: Capterra

Pros
Email notifications of new order is nice

Cons
Shipping product. Too many screens for traceability. Can't modify items if pricing is incorrectly sent by the buyer.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 5/10

Minimize review

Bridgette T.

SPS Commerce is good as long as there are no issues.

Used daily for 2+ years
Reviewed 2018-04-17
Review Source: Capterra

You get low maintenance EDI integration.

Pros
Once you get through to customer service they are very helpful. The interface is easy to use and personalize.

Cons
Long wait times when calling to get assistance. SPS has a lot of trouble following timelines and following through on projects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

Minimize review

Miranda C.

They are crooks - Do not use

Used daily for 2+ years
Reviewed 2021-08-26
Review Source: Capterra

I will be switching software providers. Not worth the expense.

Pros
Software is easy to use. Customer service for software support is slow but helpful, once you get ahold of them.

Cons
You must make a change to contracts within 3 months prior to renewal. I've done that over the last 3 years and they are still charging me for services I've never used. Contract management team will not respond. There are much cheaper options out there as well as companies that actually care about their customers. Explore them!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

JOEL W.

As a manufacturer and wholesaler, we have been using Web Forms SPS Commerce for close to 10 years.

Used daily for 2+ years
Reviewed 2018-04-24
Review Source: Capterra

It saves a ton of time and money over manual entry as well as meets the requirements for our largest customers.

Pros
It is easy/intuitive, reliable and economical compared to regular EDI. The software is flexible in that a lot of our customers use it already as well as what it can interface directly with.

Cons
Don't really have any issues with the software. The software has proven to be really stable for us even when upgrades are done.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Tom S.

Bugs, Glitches, and unresponsive Support

Used daily for 6-12 months
Reviewed 2019-02-15
Review Source: Capterra

We pay for this service , it is an added cost to do business, no savings there, also we spend more man hours on inputting orders then ever before, no advantage for us using the SPS, we do use other EDI Platforms that are much more user friendly, and do not have the problems that SPS has.

Pros
I really can't think of anything that stands out .

Cons
Lack of support from SPS, we have had and still have issues with bugs in the system, the SPS people just can't seem to fix the issues, and are slow to respond to these issue. It is difficult to correct pricing, and when a deduction is taken from our invoice we get no response on what it was for, or if it is going to be paid back. Not user friendly.

Response from SPS Commerce


Tom, thank you for sharing your feedback. Our support team works diligently to ensure an efficient response and we have parterned with our development team to ensure your pricing issue is resolved. We have reached out directly and look forward to your response.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Cesar D.

Very Disappointed with SPS Commerce.  I was misled and miss directed

Used daily for 2+ years
Reviewed 2020-09-01
Review Source: Capterra

Any other company would have done the right thing, showing that they value their customer's business, and stood behind their actions and refunded the money and helped correct what they caused.  SPS chose to ignore the problem, blame us for choosing their recommendation, not penalize their "vetted" partner or try to recover any monies spent or try to make it right, and ultimately kept every dollar spent even though those services were ultimately never set up.  I'm not sure which of those scenarios or outcomes I could possibly find the most value in SPS when you asked me to reconsider and find the value in your services. Hopefully, that will help you find the values that we couldn't in SPS services.

Pros
Full account termination notice was given in a timely manner to [SENSITIVE CONTENT HIDDEN] (customer service rep) in writing and over the phone.  I have yet to receive a response from [SENSITIVE CONTENT HIDDEN] or your leadership team regarding how poorly we were treated, even after requesting one.  It is clear SPS does not value our business, nor stand behind an awful software-recommendation handpicked by SPS for us, and part of their approved partners.  SPS's recommendation cost our company over $50,000 for software that never worked and SPS services that were never used. 

Cons
Actually I found out that SPS never even bothered going through with the testing or certification of the automated service which we were paying for.  Then to offer just credit for money paid just for the SPS automation and offer no compensation or offer to help obtain some kind of refund from their partner told me all I needed to know.  I have documenting my experience as a whole and writing this review.  Even your own typed words of "services can be canceled at any time throughout your term (up to 60 days prior to your renewal date)" is truly misleading and factually inaccurate.  When you put in writing "any time throughout your term" it means "any time throughout your term", and limiting any times during the term means I really can't do it any time. 

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Eric M.

Inefficient, costly, completely worthless software for the supply side.

Used daily for less than 6 months
Reviewed 2020-12-21
Review Source: Capterra

My business problem is CAUSED by SPS Commerce. We are trying to work through the initial implementation, but it has dragged on for months. Poor execution, incredibly poorly timed roll-out . There was a protocol in place for conducting business that was smooth, efficient, and took the burden off of the hands of the customer. SPS Commerce has broken something that worked for 30 years to the point where the business may be lost.

Pros
I cannot express how strongly I feel about the limitations of this software. The only thing I can say is that the interface is okay at best.

Cons
The purchase orders and invoicing upload are redundant and do not integrate with existing software. The purchase orders generated are so erratic we often cancel deliveries. Too frequently product is over ordered or not ordered at all. Our account somehow is setup to grant discounts (we do not honor those). We supply products with very thin margins, and the cost of administrating all the extra steps required will have cause pricing the retailer may find non-competitive.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 0/10

Minimize review

Lee D.

Flexible and Reliable

Used daily for 2+ years
Reviewed 2019-07-15
Review Source: Capterra

We approached Data Masons out of frustration with our former EDI vendor. Their solution is logical and very automated so that our business users are much more efficient. We have found Data Masons is also ethical and fair, standing behind their solution, which makes them a partner rather than a vendor – something we value and look for at our organization.

Pros
Adapts to our business – not the other way around. Onboarding new Trading Partners (TPs) is easy and timely. Maintenance of system is extremely low…once a TP is setup it just works. Integrates nicely, smoothly with our ERP (Dynamics GP). Vantage Point 4 has a new navigation and reporting pane, like any change it took some time to get use to but I am able to track done the information I need when doing any research or troubleshooting, big improvement over our former solution that was embedded and had poor support.

Cons
After using the solution for some time, ee feel we know enough about the system to speak to level 2 support techs when we call out of the gate, but we follow protocol. Once we reach the right person, we’ve always had a good outcome.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review