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Table of Contents

Top Rated Issue Tracking Software with Status Tracking in 2026

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Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: February 2026

Status tracking enhances transparency, communication, and prioritization by showing where each task or ticket stands. It helps teams plan sprints, estimate timelines, manage workflows, and keep all stakeholders informed of progress. Our reviewers in issue tracking software rated this feature as highly important.

3 Best Issue Tracking Software with Status Tracking

  • Jira - Highest rated for status tracking
  • ClickUp
  • JIRA Service Management

See other top Issue Tracking products with status tracking

How we picked the 3 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the issue tracking software category. They also needed to have sufficient reviews about status tracking, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for the product with the highest rating for status tracking based on our proprietary ratings and reviews. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 3 best products

Jira logo

Jira

4.4
(15.2K)
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User insights about the status tracking feature

Reviewers appreciate Jira's robust status tracking capabilities, noting its ease of use and customization. They find it valuable for monitoring project progress, identifying bottlenecks, and ensuring tasks are completed on time. Users highlight the ability to track statuses through dashboards, boards, and queries, and they appreciate the clear visibility of task statuses. They also mention the helpful integration with third-party services and the automation features that enhance efficiency in status tracking.
“It is the main use of the software that we use. The Kanban board makes it easily visible for management and team leads to view the task statuses. The tasks can be viewed on the board in different columns and in the road map feature you can easily see what tasks are complete and what needs to be done in a road map.”
Verified reviewer profile picture

Lucas D.

Software Analyst

“Status tracking in Jira provides visibility into task progress, bottlenecks, and completion, enabling teams to monitor project health and make informed decisions for efficient project management and delivery.”
Verified reviewer profile picture

Ahmed R.

Account executive

Issue Tracking key features coverage

Jira offers 4 out of the 6 key features for Issue Tracking software identified by reviewers:

Ticket Management
Task Progress Tracking4.6
Support Ticket Management
Collaboration Tools4.4
Task Management4.6
Access Controls/Permissions4.4

Pros and cons based on 15,279 verified reviews

55% of users rated Jira 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 15,279 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive project tracking

Effective sprint management

Enhanced team collaboration

Extensive integration options

Support for agile development

Cons:

Frequent performance issues

Complex navigation

Challenging issue management

Inefficient search and filter

Complicated setup configuration

See pros and cons details

Pricing

Starting price:$7.91 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

ClickUp logo
4.6
(4.5K)
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User insights about the status tracking feature

Users find ClickUp's status tracking helpful for maintaining efficiency and ensuring tasks are on track. They appreciate the ability to differentiate between tasks in progress, completed tasks, and pending tasks. Reviewers highlight the customizable task statuses and the automated notifications that keep them informed. They also value the visual and user-friendly dashboards that make it easy to monitor project status at a glance.
“Another task management solution that focuses on the status of various tasks and objects that we are working on. I enjoy this feature because it helps us with efficiency.”
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Cameron K.

Director

“I am able to differentiate between tasks in progress,completed tasks and the ones yet to be worked on. We don't miss out on any task due to the status tracking feature.”
Verified reviewer profile picture

Cynthia N.

Product Design

Issue Tracking key features coverage

ClickUp offers 4 out of the 6 key features for Issue Tracking software identified by reviewers:

Ticket Management
Task Progress Tracking4.5
Support Ticket Management
Collaboration Tools4.5
Task Management4.6
Access Controls/Permissions4.6

Pros and cons based on 4,542 verified reviews

70% of users rated ClickUp 5 out of 5 stars, while 1% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 4,542 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Enhanced team collaboration

Boosted productivity

Comprehensive project management

High customization and flexibility

Continuous improvements

Cons:

Slow performance speed

Inconsistent bug fixes

Complex navigation

Limited mobile support

Overwhelming email notifications

See pros and cons details

Pricing

Starting price:$10 per user/per month|Free version:Available|Free trial:Not available

Prices may vary depending on the number of users and features.

JIRA Service Management logo
4.5
(755)
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User insights about the status tracking feature

Reviewers indicate that JIRA Service Management's status tracking is essential for project management, providing transparency and improving communication. They appreciate the ability to track status through reports, boards, and integrations with tools like GitHub. Users find the status tracking intuitive and helpful for monitoring task progress and meeting deadlines. They also value the email notifications and the ability to review ticket history and work logs.
“Status tracking is key because it helps teams and customers know where each request stands. It adds transparency and allows for better communication, making it easier to prioritize and address open issues.”
MP

Mario P.

QA Engineer

“We can track status using jira by the reports, boards, statuses and we can also use some other tools but Jira is definitely the base.”
Verified reviewer profile picture

Kirian S.

QA Analyst engineer

Issue Tracking key features coverage

JIRA Service Management offers 4 out of the 6 key features for Issue Tracking software identified by reviewers:

Ticket Management
Task Progress Tracking
Support Ticket Management4.6
Collaboration Tools4.3
Task Management4.6
Access Controls/Permissions4.3

Pros and cons based on 755 verified reviews

58% of users rated JIRA Service Management 5 out of 5 stars, while 2% gave it 1 or 2 stars. To determine these pros and cons insights we analyzed 755 reviews and identified the topics where users expressed positive and negative sentiment.

Pros:

Comprehensive task tracking

Efficient request management

Enhanced team collaboration

Robust project tracking

Cons:

Performance speed issues

High costs for small businesses

Complex user access management

See pros and cons details

Pricing

Starting price:$20 per user/per month|Free version:Available|Free trial:Available

Prices may vary depending on the number of users and features.

Other Top Rated Issue Tracking Software with Status Tracking in 2026

BugHerd logo

BugHerd

BugHerd is the best website feedback & bug tracking tool

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BugHerd makes website feedback effortless. Clients simply point, click, & comment directly on a web page. Faster website launches and happier clients every time. Trial BugHerd free today.

Read more about BugHerd

Users also considered
Zoho Projects logo

Zoho Projects

Project Management, Collaboration and Bug Tracking

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Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.

Read more about Zoho Projects

Users also considered
AuditFindings.com logo

AuditFindings.com

Audit issue management solution for businesses

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AuditFindings is a web-based solution that assists small to large organizations issue tracking through automatic audit trails. Key features include social commenting, data import, issue tagging, document management, reporting, and notifications.

Read more about AuditFindings.com

Users also considered
SpiraTest logo

SpiraTest

Powerful Test Management Software

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Transform your software testing process today. SpiraTest is a complete test management system with integrated release scheduling and bug/issue tracking.

Read more about SpiraTest

Users also considered
Jira logo

Project management and work tracking software

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Jira lets you log and track bugs and issues associated with projects, create stories, assign, prioritize and track them. For any team, any size. Get started!

Read more about Jira

Users also considered
ClickUp logo

Productivity platform for marketing agencies

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ClickUp is a productivity platform that helps businesses combine project management tools, AI capabilities, and collaboration features in a unified workspace. The system can integrate tasks, documents, goals, and chat functionality while offering AI-based agents that automate workflows and answer questions. ClickUp serves teams across various departments with enterprise-grade security certifications including SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance.

Read more about ClickUp

Users also considered
Wrike logo

AI powered workflow management platform

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Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results.

Read more about Wrike

Users also considered
JIRA Service Management logo
Category Leaders

IT service platform for unified support

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JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

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Freshservice logo
Category Leaders

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

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SysAid logo
Category Leaders

AI-enabled ITSM platform for businesses of all sizes

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SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

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Bitrix24 logo

All in one business management workspace

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Bitrix24 is 100% FREE online IT project management solution used by over 12 million companies worldwide.

Read more about Bitrix24

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Shortcut logo

Project management platform for software development teams

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Shortcut is a web-based project management platform built to meet the workflow needs of software development teams, allowing users to create stories to define project tasks, objectives and epics, while visualizing work with drag and drop Kanban boards, charting reports and automating via API access

Read more about Shortcut

Users also considered
Quickbase logo

No-code collaborative work and project management platform.

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Quickbase is a no-code collaborative work management platform that empowers citizen developers to improve operations through real-time insights and automations across complex processes and disparate systems.

Read more about Quickbase

Users also considered
Issuetrak logo
Category Leaders

Issue tracking and workflow automation platform

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Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.

Read more about Issuetrak

Users also considered
Zoho BugTracker logo

Bug tracking & issue management software for SMBs

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For teams who want to fix bugs fast, Zoho BugTracker is a bug tracking software with built-in collaboration, to keep software development teams productive.

Read more about Zoho BugTracker

Users also considered
Hiver logo

Modern, AI help desk software built for fast teams.

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Hiver is a modern AI customer service platform built for fast teams to deliver support across multiple channels from a single intuitive interface. It offers an omnichannel inbox, knowledge base, automations, analytics, and AI tools like Agents, Copilot, and Insights for faster, smarter resolutions.

Read more about Hiver

Users also considered
ManageEngine ServiceDesk Plus logo
Category Leaders

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

Read more about ManageEngine ServiceDesk Plus

Users also considered
ACMP Suite logo

Keep clients running!

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In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

Read more about ACMP Suite

Users also considered
Backlog logo

Online project management tool for developers

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Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts

Read more about Backlog

Users also considered
Userback logo

Understand what users want, and build what they love.

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Userback is a visual feedback and issue tracking solution that makes it easy for software teams to collect and manage feedback, feature requests, and bug reports from their users. Collect visual feedback with annotated screenshots, video recordings, and more so that you can manage feedback faster.

Read more about Userback

Users also considered
Project Insight logo

Cloud-based software for managing projects and related tasks

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Empowers team members to escalate problems that arise on tasks and projects, in order to resolve them faster. Issues can be posted on tasks, project or folder.

Read more about Project Insight

Users also considered
TOPdesk logo

The service management platform that makes service happen

learn more
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Read more about TOPdesk

Users also considered
Marker logo

Visual bug reporting tool

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Marker.io is a visual bug tracking tool which enables users to capture & report visual bugs, ideas & tasks in Jira, Trello, GitHub, Gitlab, Asana, & more

Read more about Marker

Users also considered
Bugasura logo

Test faster. Ship smarter. Together.

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Built for teams that move quick and hate clutter. Bugasura helps you track, assign, and resolve issues across projects with total clarity. Every issue has context, ownership, and visibility — so nothing slips through the cracks. Track smarter, not harder.

Read more about Bugasura

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Key features for Issue Tracking software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Ticket Management: Reviewers appreciate the ability to create, assign, and track tickets seamlessly, improving productivity and collaboration. Customizable reports, bulk editing, and automated workflows enhance efficiency. 95% of reviewers rated this feature as important or highly important.
  • Task Progress Tracking: Users value real-time progress tracking, customizable workflows, and visibility into task status. This feature supports various frameworks like Agile and Kanban, aiding in efficient project management. 95% of reviewers rated this feature as important or highly important.
  • Support Ticket Management: Reviewers highlight the ease of managing and prioritizing customer support tickets. Integration with communication tools, automated workflows, and detailed tracking enhance resolution efficiency. 94% of reviewers rated this feature as important or highly important.
  • Collaboration Tools: Users find collaboration tools crucial for team communication and project updates. Features like real-time commenting, task assignment, and integration with other platforms ensure smooth teamwork. 92% of reviewers rated this feature as important or highly important.
  • Task Management: Reviewers appreciate the organization and visibility offered by task management features. Customizable workflows, real-time updates, and integration with other tools help in efficient task tracking. 92% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users value granular control over user roles and permissions, ensuring only authorized access to sensitive information. This feature enhances security and maintains data integrity. 90% of reviewers rated this feature as important or highly important.