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Managed Service Providers (MSP) Software with Support Ticket Tracking

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NinjaOne logo
4.8
(204)

The Easiest-to-Use Unified IT Operations Solution

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NinjaOne offers all the features, flexibility, and power MSPs need in a fast-to-setup, easy-to-manage package. Our centralized, policy-based management approach puts automation at the center of your endpoint management strategy while our modern UI drives radical improvements to efficiency.

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HaloPSA logo
4.8
(23)

HaloPSA brings everything an MSP needs into one location.

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HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

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JIRA Service Management logo
4.5
(653)

The only ITSM solution built on the Jira platform

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Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

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Freshservice logo
4.5
(569)

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools

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IT Glue logo
4.6
(241)

Track, find and know everything in under 30 seconds.

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IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

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Pulseway logo
4.7
(182)

All-in-one remote IT monitoring and management platform.

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An MSP Platform that lets you manage the technology needs of small business - on your own terms - simply, efficiently, and from anywhere. RMM, Endpoint Protection and Backup, from one place. Used by 5,000+ MSPs worldwide.

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Accelo logo
4.5
(168)

Transform the way you manage client work

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Accelo combines the key needs of a CRM, project planning, contracts, service tickets, and more in one platform for Managed Service Providers in small to medium sized IT businesses. Save time by automating and gaining visibility into the performance of your IT services, from prospect to close.

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Naverisk logo
4.8
(90)

Remote monitoring & management for managed service providers

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Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in

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ConnectWise PSA logo
4.1
(239)

A PSA Tool Designed To Run Your As-a-Service Business

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No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.

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Autotask PSA logo
4.3
(132)

IT Business Management Software Platform

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Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

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Deepser logo
4.6
(43)

IT service desk, CRM, and asset management software

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Efficiently manage tickets, track devices and their data, keep a complete overview of your clients' IT infrastructure, optimizing the use of company resources and time. Measure service data, check performance with reports and dashboards, respect KPIs and improve customer satisfaction.

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Tiflux logo
4.9
(15)

System for the management of ticket flows and attendance

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Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

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CloudBlue PSA logo
4.5
(23)

The next generation of professional services automation.

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CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing

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i-Vertix logo
4.9
(15)

IT infrastructure management software

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i-Vertix is a cloud-based IT infrastructure management software that helps business with their day to day IT responsibilities.

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Virima logo
4.6
(15)

Intelligent CMDB automation and complete IT asset management

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Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

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ConnectWise Cybersecurity Management logo
4.5
(13)

Cybersecurity management tool with custom alert thresholds

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ConnectWise is transforming the way IT and cybersecurity are delivered to small businesses. We believe technology should empower business growth, not bottleneck it—and we’re 100% committed to helping MSPs and their customers take on whatever lies ahead.

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DeskDirector logo
4.5
(12)

ITSM software for managed service providers

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DeskDirector Portal is an ITSM software designed to help managed service providers (MSPs) automate tasks and streamline communication processes to manage customer service. Administrators can configure custom approval workflows and manage incoming client requests.

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MSP Manager logo
4.2
(12)

Boost your business

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MSP Manager is web-based help desk and billing software to help you run your IT service business with maximum efficiency.

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Versio.io logo
4.5
(2)

CMDB, IT Asset Management, Governance, Security

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Versio.io continuously and automatically detects and documents changes in businesses and IT landscapes. Data from third-party applications that companies use to run business processes, monitor the IT landscape and control IT service management can be seamlessly integrated.

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TACO logo
(0)

Auditing Policy Monitoring Tool

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TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

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