getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Service Desk Software with Usage Tracking/Analytics (2026)

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
Filter results

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

18 software options

Zendesk Suite logo
Category Leaders

AI powered customer service across all channels

learn more
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is the ultimate service desk software for customer service teams. It helps businesses manage service requests through all communication channels from a single interface. LiveAgent is a leader in delivering seamless customer experiences.
Start with a 30-Day free trial, no credit card needed

Read more about LiveAgent

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
TeamSupport logo

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
SolarWinds Service Desk logo
Category Leaders

IT Service Desk & Asset Management Software

learn more
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

Read more about SolarWinds Service Desk

Users also considered
Bitrix24 logo

All in one business management workspace

learn more
Bitrix24 #1 FREE service desk (helpdesk) solution. Used by 12 million companies. Cloud, mobile, open source editions.

Read more about Bitrix24

Users also considered
Atera logo
Category Leaders

Cloud and mobile-based IT management platform with AI

learn more
Atera’s all-in-one service desk and RMM platform is specifically tailored to help IT professionals streamline and manage their daily work end-to-end. This includes service desk, Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one centralized, integrated dashboard.

Read more about Atera

Users also considered
NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

learn more
NinjaOne is a unified IT management platform designed for enterprise IT teams and managed service providers. The software consolidates endpoint management, autonomous patch management, remote monitoring and management, backup solutions, and mobile device management into a single console. It includes features such as policy-based control, automated ticketing, cross-platform remote access, and integrations with third-party security and service desk tools.

Read more about NinjaOne

Users also considered
Issuetrak logo
Category Leaders

Issue tracking and workflow automation platform

learn more
Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy Issuetrak either on-premises or via cloud hosting to streamline customer support operations and complaint management processes.

Read more about Issuetrak

Users also considered
ACMP Suite logo

Keep clients running!

learn more
In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department.

Read more about ACMP Suite

Users also considered
HubSpot Service Hub logo

Cloud-based customer service solution for firms of all sizes

learn more
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Read more about HubSpot Service Hub

Users also considered
Vivantio logo

Flexible Software. Focused Service.

learn more
The Vivantio platform allows you to focus on the tools that make sense for your organization's unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management. The platform scales to meet the complex business needs of B2B IT service teams.

Read more about Vivantio

Users also considered
USU Knowledge Management logo

Knowledge Management Platform for Customer Service

learn more
USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more.

Read more about USU Knowledge Management

Users also considered
Capacity logo

Artificial Intelligence-based knowledge management solution

learn more
Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

Read more about Capacity

Users also considered
C2 logo

The ultimate ITSM platform

learn more
C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

Read more about C2

Users also considered
Callbox logo

UCaaS, Cloud PBX, Contact Center, Omnichannel

learn more
Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered
Bonder logo

Instant Support

learn more
Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

Read more about Bonder

Users also considered