MyCase Reviews - Page 4

What I like most about this software is that it is super easy to use.

The ONLY thing I don't like about this software is that it does not have the ability to sync with GoogleDrive for easier sharing options and document integration.

Lead to case closure is simple/easy to use. Billing and credit card cost at a lower rate than your competition is great as well.

I tried the e-signature months ago and it did not work very well. Haven't gone back in a while to try again, but it was pretty bad, to be honest. That would save me money if y'all had a quality e-signature system.

I love this program! It has made my practice so much easier and it allows my clients to have so much access to their case. This is a must have for a law offices.

Syncing to QuickBooks needs to have some bugs worked out. Sometimes the speed is very slow and sometimes will double charge a client.

It is a good value. The features mesh well together. It is easy to use.

moving from a document to document in a case requires you to go back to the case name first

We LOVE having all of our Client information in one place and easily accessible. The application is very easy and intuitive to use, and I love that we can customize different areas ourselves! Our Clients love that they are able to securely communicate with us! We love love LOVE the ability to send invoices from within the application and setup payment plans where the invoices are automatically sent...

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I honestly can't think of one single thing. It is amazing to us that everything is setup SO PERFECTLY.

Hi Deborah, thank you for taking the time to share your positive experience with MyCase. Hearing stories like yours motivates us even further to keep delivering value. Thank you for your continued support!

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MyCase is easy to use and has lots of helpful features. It's less expensive than other case management platforms. I've been using MyCase for over 6 years.

Sometimes the platform changes without notice.

I generally love this software, and it is excellent that they are continually adapting and improving it with upgrades and modifications

The development does not include customers. Some of the upgrades did not fit us, and were given no ability to participate in suggesting what does, and what does not, work

Hi Matt, thank you for taking the time to review. We are happy to hear that MyCase has helped your firm's billing and management operations. A member of our product team has been in touch to hear your thoughts on MyCase's development more detail. We look forward to improving your experience moving forward and our continued partnership.

Ease of use and accessibility from virtually anywhere. I also like that everyone in the firm can see one another's calendars.

Billing can be a bit tricky. It's probably the least favorite part as far as invoicing goes. Also, I wish you could select multiple documents or the PDF's at once, instead of having to download them one by one. I also wish the calendar would show you new events added by other users in the firm instead of showing a notification that someone added something to your calendar and then having to search day by day for what was added.

Thank you for your review and feedback, Leanne. It's great to hear that MyCase has enabled your firm to be more agile and efficient in your practice. I'm excited to say that we released the ability to download multiple documents at once earlier this year. A member of our Product Management team has reached out to learn more about your experience with the Calendar feature.

I began using MyCase when I first opened my practice. At first, it was a great way to track and bill cases. I eventually began using it to contact clients, upload documents, and most importantly send reminders about upcoming court dates. This software is invaluable to my practice!

Most of the features seemed geared towards a civil or larger practice and so I don't use a lot of what is available. I feel like there's a lot there that I either don't use or that I don't understand. However, none of this is the fault of the software - I think MyCase is great

This software offers the ability to communicate with clients in a format that is organized and makes them feel more involved. For example, you submit multiple documents to your client and the client can comment revision for each document separately. Their messages are automatically categorized and added for easy access. It allows to keep the casefile and its data in one section. It has the potiental with the right tweaking to streamline cases and communication with clients easily.

The ability to be more transparent with clients. I want more options for the client to have. To see billing as it happens vs invoicing at the end of the month, etc.

Hi, thank you for sharing your positive experience. We are always striving to create the best experience for our customers. Our product team would love to hear your feedback on how we can improve transparency in more detail- please feel free to reach out to mobile@mycase.com or call our Customer Support team.

I like the fact that it is user-friendly. There are so many features that we haven't even used because it can literally do everything you need in once space.

There is really not any cons to this product that I have found.

Hi Milissa, thank you for taking the time to share your positive experience with MyCase! We look forward to our continued partnership.

Secure portal to message clients and upload documents. Ability to accept echecks for payment. Always making new additions such as built in intake forms and esignatures.

Inability to get rid of button that the client clicks to pay with a credit card.

I use MyCase daily to track a client's data, their matter and case documents. The software is easy to learn to use. There are many help topics one can use to get help with an issue. This software package was specifically chosen for the email integration offered which helps you track incoming and outgoing emails to clients. I would highly recommend MyCase to anyone.

One feature I would like to see is in the section where you enter a person's name. It would be very convenient to have two fields to enter names into. One for one spouse, another for the other.

Keeps everything organized and you clients have some access. Easier to reply to messages on the portal instead of receiving calls all day.

They are still working on the accounting side. I think they should have an option to send a mass reminders for the overdue invoices. Maybe have an automatic reminder for when the payment is due, instead of going through every client individually. We have a lot of clients.

Hi Diana, thank you for sharing your experience with us. It is great to hear how MyCase helps to organize your firm. We are happy to share that MyCase now offers automated invoice reminders! This feature will be automatically turned on when a new invoice is created. If you have any questions, please do not hesitate to reach out to our customer service team, or visit https://help.mycase.com/s/article/Automated-Invoice-Reminders for more info.

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The ability to customize the interface and the ease of use. The software does what you configure it to do. I like the Workflow Section, Task Section, Calendar Section, and the ability to create documents from templates. Clients can communicate and see the progress of their case within the program and the app. I would also add that their service is excellent.

The price for me has increased from $29/month to $59/month per user. Adding additional users is costly.

I like the ability to easily communicate with staff and clients about their legal issues. The automation is very good and allows tasks to be done in half the time without automation.

The lack of automation in the Leads section.

Can use with ease by phone and price was competitive.

Pricing per chair can be pricy but better price for small firms.

My firm was looking for a software to have a sole portal where all of us could come to gether and manage our cases. The calendar is one of my favorite features. Being able to see all our court dates, conferences, deadlines etc.. in one place is convenient. A feature that i heavily use is setting up notifications so clients get reminders when their next court date is coming up. Tasks - I love listing...

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Some features are not available in my region. Such as the ability for Clients to get notification on their mobile phone.

The billing feature is great and was the initial reason for purchasing the software; however, the client portal access has become what I like most since you can see the day and time your client logged in. Email is becoming such a thing of the past!

I have yet to figure out the template feature but I know that once I am able to take this time this software will manage this office instead of this office managing the program.

I love the document portal, how everyone can access the documents so there's never a concern about where a document is, when it was received, or where it was filed away.

Some of our clients seem to have difficulty understanding how to upload documents and how to e-sign documents. This may be user error, but it's also difficult for our staff to walk clients through these issues as we see a different side of the program than the clients do.

My Clients ( ... and me) have 24-7 digital, global access to their case information. Wow! MYCASE streamlines billing and invoice collection saving me countless work hours. And I don't have to mail hard-copy documents since clients can download and print them. Clients love it!

Do we really have to spend 10 minutes choosing buses, cars and street signs to verify we are not robots before sending this survey? if I quit MYCASE this will be the reason. Not really, but its extremely aggravating!

Kirk- thank you so much for taking the time to write out and submit your review, we appreciate your continued support! We apologize for the lengthy submission process and have escalated those concerns to Capterra on our reviewers' behalf.