Bloomerang Features

Bloomerang

Donor management software and database for nonprofits

4.58/5 (190 reviews)

Bloomerang Feature Summary

  • Dashboard
  • Donor retention rate
  • To-do list
  • Campaigns
  • Summary & engagement levels
  • Interaction history and tracking
  • Constituent timeline
  • Communication history
  • Smart reports
  • Custom reports
  • Email design & distribution
  • Email templates
  • Email analytics
  • Letters and mailings
  • Website integration
  • Browsing activity tracking
  • Custom forms
  • Social media hub
  • Social media integration
  • Unlimited users
  • Knowledgeable, US-based support
  • Multiple addresses, phones and emails
  • Credit card processing and refunds
  • Online donations via API
  • Import data
  • Single & recurring donations
  • Dynamic search field
  • Unlimited custom fields
  • API

Nonprofit Feature Comparison

Most popular features of all Nonprofit apps

API (28 other apps)
Access Control (29 other apps)
Activity Dashboard (35 other apps)
Activity Tracking (22 other apps)
Attendance Management (34 other apps)
Automatic Notifications (22 other apps)
Automatic Reminders (25 other apps)
Communication Management (26 other apps)
Contact Database (37 other apps)
Credit Card Processing (33 other apps)
Custom Fields (35 other apps)
Customizable Branding (25 other apps)
Customizable Reporting (31 other apps)
Data Import/Export (35 other apps)
Electronic Payments (35 other apps)
Email Integration (26 other apps)
Mobile Integration (26 other apps)
Recurring Billing (23 other apps)
Reporting & Statistics (32 other apps)
Third Party Integration (25 other apps)

Competitor Feature Comparison

Bloomerang Feature Reviews

25 reviewers had the following to say about Bloomerang's features:

Kristin Boyce

Fabulous solution to new Donor Database Software!

2016-12-08

Our radio station searched high and low for a reasonable donor database that would solve our needs.

Pros

Wed based, great reporting, letters, email, payment processing linkage to our website, donor snapshot and campaign management

Cons

The household icons and linkage, the lack of limited log-in options for our volunteers (versus giving them full database access)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Barbara VanHorssen

Intuitive and Versatile

2017-07-20

Everyone I have dealt with have been professional and helpful!

Pros

Customizable fields. Report generation.

Cons

Volunteer tracking is functional, but far from robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lisa Northrop

Verified Reviewer

Great CRM

2017-05-04

Their social media integration, relationship tracking, and interaction fields takes our ability to get to know donors to another level. The import function, once you get the hang of it, is an incredible time saver.

Pros

-I’m using the import function for more and more things…donation entry, mailing interactions, attendance sheets, volunteer hour tracking.

Cons

Bloomerang needs to keep the integrity of the original "Created" date of constituents OR create a custom field to place that information so you can run future reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Bloomerang

Take advantage of the conversion process to clean up your current database (are there any fields that you can combine, are there any data inconsistencies that you can fix). The only issue we had when we converted was when all entries into our "Date Constituent Added" field changed from the date we entered the constituent into our system to the date that we imported into Bloomerang. We had to go back through with a custom field and manually re-enter all "constituent add" dates. The customization ability is great, but as a user be careful to not get it too cluttered!

Source: GetApp
Helpful?   Yes   No

Response from Bloomerang


You now have the ability to edit individual letters!

https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

Read more
Katy Motsinger

Easy to use, great reports, awesome relationship tracking

2017-11-09

Overall, we love this software and are looking forward to continuing to take full advantage of all the features!

Pros

The dashboards and timeline features are incredibly helpful in tracking supported activity individually, and the reporting feature allows us to pull any information we need for group analysis.

Cons

There is limited integration for event management, which is a key part of fundraising.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Lenita Dunlap

Heart House Heroes

2016-01-17

Pros

The ease of use. The system is very intuitive. I started out using CRMs over 10 years ago. Back then you had to have intensive trainings etc. typically all we need to do is review a video or find a support link for answers. This is helpful for us because I team members who have never used CRMs.

Cons

Need event management payment fields built in or more customizable for the website integration.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Bloomerang

From a small shop to a large shop, have a good donor management system is a must have. Research and find something that has less training time and helps with productivity.

Source: Software Advice
Helpful?   Yes   No

Response from Steven


Hey Lenita, glad you are enjoying Bloomerang!

Event registration is now built-in and free:

https://bloomerang.co/blog/simple-event-registration-through-bloomerang

Read more
Jonathan Lindstrom

Best reporting features.

2017-08-17

Pros

Bloomerang has probably one the most comprehensive reporting features I've seen with donor management systems.

Cons

Not easy to view data on the go (mobile) and can be hard to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Software Advice
Helpful?   Yes   No
Read more
Felix Flores

TOTALLY INTUITIVE, easy to use, no matter which campaign is perfectly adapted and beyond.

2018-08-10

Pros

Integration in social networks, commitment, efficient management and relationship of donors, email marketing, reports ... the simplistic but efficient design, a luxury tool for a sublime purpose.

Cons

The consolidation or processing of gifts / Groups / donors by lot / Classification is not possible, it is very manual or individual. there is a considerable difference between the actions you can do in the web environment and the mobile app ..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Mary Russcher

Bloomerang Donor Software

2017-12-05

Pros

Fairly easy to use, has integration with bluepay for credit card & eft, reports are easy to run and logical to create if a user wants to customize

Cons

The inability for users to be setup with limited access or to just certain areas is a huge disadvantage.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Software Advice
Helpful?   Yes   No

Response from Steven, Bloomerang


Hey Mary! Thanks for your feedback. We’ve added a third user permission as of 3/26/18 that will allow only certain users to add, edit, and delete transactions, and are actively building more!

Read more
Joe Kunkel

An easy to use program with live support

2016-08-19

Bloomerang has helped our small nonprofit organization stay organized, in communication with our supporters, and tracking trends in giving.

Pros

Website integration with our payment processor has helped streamline and intensify our online giving.

Cons

Unable to report on relationships, though this is being worked on by the developers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering Bloomerang

In addition to my pros, the price and online chat support really makes Bloomerang stand out if your organization is looking to transform your giving program.

Source: Capterra
Helpful?   Yes   No
Read more
Kaitlyn Murphy

We use Bloomerang as our database software for several clients

2018-03-26

This software is easy to use and has many customizable features that allow you to keep track of donations and donor profiles.

Pros

There is an ability to customize many of Bloomerang's features so that you can properly record and track donations and gifts to your organization.

Cons

When exporting acknowledgements using Bloomerang's template, they automatically convert to PDF which does not allow users to edit letters individually (for this reason we export to Excel and mail merge individually).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandy Wittsche

Bloomerang is an Excellent Investment

2017-08-28

As a nonprofit organization, value is very important when making spending decisions. Bloomerang has exceeded our expectations, and we consider it an important investment in maintaining donor relationships!

Pros

It is not. The database capabilities behind the scenes are very powerful and provide the ability to easily generate complex reports.

Cons

The Letters function is a good feature, but I would like the word processing tool to be more robust.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Other

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Danica Dickinson

Bloomerang Review from New User

2016-01-22

Pros

• Constituent profiles have different tabs to show different information, but the constituent’s name, contact info, and picture stay at the top which makes it easy to jump between records without confusion. • Credit card processor integration with Stripe and BluePay make accepting online donations very donor-friendly.

Cons

• System and profile dashboards aren’t very customizable.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

9/10

Recommendations to others considering Bloomerang

Bloomerang is a user-friendly, affordable donor database system that provides a clean and easy way to track and reenergize your donor base. Bloomerang has allowed our organization to streamline our donation record-keeping, donation acknowledgement, and donor communication processes to maximize our donor relationships. Use of the integrated Stripe online donation processor has simplified and expanded our capacity to garner online gifts, and the timeline functionality has greatly improved our team's communication about grant deadlines and moves management.

Source: Software Advice
Helpful?   Yes   No

Response from Jenny


Hey Danica, thanks for your feedback!

I love that you want to personalize letters in an effort to cultivate personal relationships with your donors.

There are a couple reasons why we believe exporting letters as a Word Doc or another type of editable file could be harmful in that effort.

Whatever changes you make to the exported letter would not reflect the saved letter in Bloomerang, meaning you would have no record in your database of the actual letter you sent.

We'd recommend instead that you export and print the letter in Bloomerang, and then add handwritten notes, which are very personal and impactful.


You now have the ability to edit individual letters!

https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

Read more
Karen Griner

Once you try Bloomerang you'll never look back

2016-11-28

I am able to manage all of my development processes through it, streamlining tasks and saving time and energy.

Pros

The reporting, ease of data entry, mass email management, donor/volunteer engagement and retention tracking

Cons

Can't mass upload tasks (have to manually enter even if they repeat annually) and can't schedule emails to go out at a later time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Bloomerang

Don't be intimidated by the cost - it isn't free but it isn't the most expensive on the market either. Yes, you may be paying more than you were before, but the man hours you'll save and the quality of work you'll get out of it is worth the investment, as Bloomerang allows you to spend more time fundraising and less time database managing.

Source: Capterra
Helpful?   Yes   No
Read more
Julie Ragland

Good, simple database

2016-09-15

Pros

The ability to design, filter, send, and track emails to constituents from within the system is good.

Cons

There are some basic functions that the program doesn't have, such as the ability to export acknowledgment letters to Word (you can export to xls or PDf), ability to search for the primary contact of an organization record by name, ability to add documents or other attachments to a constituent record, and notification when a credit card transaction fails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

7/10

Recommendations to others considering Bloomerang

Think about who is going to be using the software the most. If you want a system that many people can use easily, Bloomerang is a good fit. If you need to be doing a lot of highly-detailed or complicated functions, it may not be the best system. Bloomerang is also a newer program, so we're hoping new features will continue to be added down the road. The conversion and set up of the system takes someone with some overarching knowledge of data or databases, unless you want to pay extra for help with those.

Source: Software Advice
Helpful?   Yes   No

Response from Steven


Hey Julie, thanks for your feedback! I'm glad that you are enjoying the interface and making use of our support team.

Exporting letters as a Word Doc or another type of editable file was something we grappled early on, and ultimately decided that the potential benefits don't outweigh the drawbacks.

For example, if you made any changes outside of Bloomerang, the letter saved in Bloomerang wouldn't reflect what you actually sent to the donor. To add some personalization, we recommend instead that you export and print the letter in Bloomerang, and then add handwritten notes before sending.

You now have the ability to edit individual letters! No need to export to Word :)

https://bloomerang.co/blog/design-segment-and-personalize-thank-you-letters-in-bloomerang/

Read more
Jay Werth

Full flowered (Bloom) endorsement for Bloomerang

2016-08-09

Managed a large database during a capital campaign because the client's system was not adept at managing the steps in the fundraising process and record keeping.

Pros

The temperature gauge for contacts is a good feature to ascertain quickly where in the fundraising process a prospect lies.

Cons

Would like the ability to batch process changes that apply across the database.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering Bloomerang

Main benefit is the ease in which to report to the team the results and process.

Source: Capterra
Helpful?   Yes   No
Read more
Tim Moore

Excellent and growing CRM for nonprofits run by former nonprofit leaders

2017-02-22

They've seemed to invest in improvements recently but I wasn't happy with its UN-user friendly interface, convoluted reporting, and complicated pricing (to be fair, all of these have experienced improvements recently).

Pros

The reporting feature is the easiest and best I've seen. Mobile accessible.

Cons

Their custom forms and email templates could be sharper and I wish they could integrate with Mailchimp.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No

Response from Steven


Great to hear you’ve had such an excellent experience with our onboarding team and support/training materials, Tim. We’re always looking to improve those, and it good to know the effort’s paying off. About the MailChimp integration, would you add those thoughts to our Product Forum? Our leadership team keeps a close eye on user requests while planning future development projects.

Read more
Gail Rothman

Love the ease of the Bloomerang Interface!

2016-08-01

Changing your database when you are an established non-profit is a daunting experience.

Pros

We can upload interactions which means we can have information about who attended our events even when we use a third party ticket site.

Cons

I would like to see an email feature that lets you send one email - right now you set the filters so it does a mass email to just one person.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Bloomerang

For us, it was the same cost as our previous database (Etapestry) and it is a much better product. The team made the data transfer more painless than I imagined.

Source: Capterra
Helpful?   Yes   No
Read more
Leigh Collins

Bloomerang may be good one day, but NOT YET!

2016-12-05

Reporting and the ability to easily track interactions (with detail) is VERY limited.

Pros

It looks cute, with spiffy thermometers and such.

Cons

Doesn't provide 1/2 of the reports we need to deeply track/report activity, cash flow, campaigner direction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

0/10

Recommendations to others considering Bloomerang

I believe Bloomerang is well-intentioned but isn't useful as an informative, motivational, intuitive tool for relationship-building nor reporting.

Source: Capterra
Helpful?   Yes   No

Response from Bloomerang


Hey Leigh! Thanks so much for the feedback.

In mid-2017 we released a huge reporting update: https://bloomerang.co/blog/new-feature-the-bloomerang-nonprofit-reporting-revolution-is-here/

And in mid-2018 we added projected revenue reporting:

https://bloomerang.co/blog/new-feature-projected-revenue

It's true that we're always working on it, but since your review we've made great strides!

Read more
Sally Williams

Bloomerang is a good fit and value

2018-01-15

Pros

The dashboard is well designed. Easy to identify campaign progress immediately upon logging in.

Cons

Cannot integrate Paypal as a secondary payment option.

Rating breakdown

Value for money
Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Software Advice
Helpful?   Yes   No
Read more
Catherine Canone

Bloomerang Software

2016-09-09

Pros

It is extremely easy to customize fields and the dashboard for our needs.

Cons

Wish that it would integrate with Facebook and Instagram like it interacts and tracts Twitter.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Likelihood to recommend

10/10

Recommendations to others considering Bloomerang

It is extremely easy to use and I am able to import all of our data from our previous database software which makes the transition process smoother.

Source: Software Advice
Helpful?   Yes   No

Response from Ross


We hear you, Catherine. Unfortunately, for us to even be able to consider building an integration with Facebook, they will need to make some changes to their API that would allow that sort of exchange. Unless that happens, it is impossible for us to do so.

Read more
Kendall Tuchkova

Awesome product with well above-average customer support!

2017-03-31

We've been using them for a couple of years now, and it has not only streamlined our donor and gift processing capabilities but also our ability to track event attendance, send out emails, and so much more.

Pros

Flexibility, customization, customer support, technology

Cons

Emails and letters are limited in design and flexibility

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Ben Sperling

Bloomerang - Easy to Use and Amazing Customer Support

2016-08-09

I was immediately impressed with the customer support and ease of setting up my account and importing my existing/past donations.

Pros

I also like the ease of running reports and the variability of the possible reports.

Cons

For example, there is an issue when trying to track "Tribute" donations through the platform, as well as being able to review/resend automatic acknowledgment letters to donors.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering Bloomerang

If you are looking for a simple-to-use donor management platform with great customer service, this is the software for you.

Source: Capterra
Helpful?   Yes   No
Read more
Lori McNaughton

We converted over to Bloomerang in the fall of 2016. The staff and conversion process was great.

2017-06-09

It is a great database and donor management software and it offers the ability to keep all donor information in one place.

Pros

Allowing the user to make custom fields assures that you can personalize the information to fit your needs for information.

Cons

The filtering can be somewhat complex and/or clunky and when adding a new contact it automatically adds them to every email lists you have created.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Jaclyn Miller-Barbarow

Don't bother with other databases!

2018-05-04

Pros

I've transitioned two organizations to Bloomerang, and will hopefully be transferring a third within the year!

Cons

That said, even the PDF is highly customizable before it exports, so it's a teeny tiny itsy bitsy problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anastasia Taylor

Bloomerang has been a great addition to our development team

2016-11-16

We can now track interactions with donors, set follow-up reminders, and organize communication all in one place.

Pros

This allows us to search who supporters give to and how much, the value of their house, and who they give to politically through a database. This is an incredible deal since this process normally takes a lot of time and research from a staff member.

Cons

The API is open but not easy to integrate with any other systems an organization might use to track information like Actionkit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering Bloomerang

Take your time with the process of finding a database that fits your organization needs.

Source: Software Advice
Helpful?   Yes   No
Read more