The ability to find out where product is held in our warehouse, the age of the product, the sku details. I liked the ability to allow only some functions to some staff and full functions to others.
Despite the high level of configurability, CSI is also the most stable application that I support. Most importantly for our business, the level of customer service is outstanding.
We have experienced great benefit from this software and great customer service.
The one major downside to the software is the lack of user customization. Users can not create their own reports or change the layout of views.
Poor UI and then less user-friendly. It's a bit hard for new user to be onboard with the solution because the tool is not that intuitive.
The terminology was difficult to adapt to initially. The menu driven functionality was also difficult to understand at first.