HouseCall Pricing, Features, Reviews & Comparison of Alternatives

HouseCall Reviews

HouseCall

Web-based work order management software

4.65/5 (308 reviews)
4,408     1,243

HouseCall, offered by Codefied, is a cloud-based work order management software that enables service professionals and customers to schedule, invoice, and dispatch field management jobs. The product caters to the needs of small & mid-sized companies, as well as for self-employed service professionals.

HouseCall offers scheduling & dispatching features that enable users to manage their dispatch calendars from web-based or mobile devices, and keep a track of job status across a work-order life cycle. The product also maintains a database of customer related information including customer profile, jobs history, and payments & invoices data, keeping a detailed record of transaction history. In-app messaging feature of the product enables centralized messaging with the customer, making job-flows more efficient. HouseCall offers a live map functionality that enables the tracking of daily routes & employee locations, and map service addresses. The software also offers automation in invoices & payments collections with features such as auto-generation & dispatch of invoices, accepting credit card payments online or through phones, and scanning or keying cards without having to swipe them.

HouseCall has a database of all types of service professionals including, handyman, plumbers, electricians, house maids, carpet cleaners, window washers, locksmiths, and pest control, among others. The product offers calendar synchronization with Google calendars and integration with third-party accounting software’s such as QuickBooks.
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HouseCall Overview

Pricing

Pricing model: Freemium, One-time License, Subscription
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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HouseCall screenshot: HouseCall customized postcard generation for marketing purposesHouseCall screenshot: HouseCall dashboard view for tracking current job statusHouseCall screenshot: HouseCall employee dispatch calendar viewHouseCall screenshot: HouseCall iOS & Android based Field Service Management AppHouseCall screenshot: HouseCall offers area based job screeningHouseCall screenshot: HouseCall offers payment deduction by scanning credit card through mobile

HouseCall Reviews (308)

Latest reviews

 Plenty of Features, User Friendly & Awesome Customer Service

Read the full review
Reviewed 2 days ago by Serina Durrett

 

 We're using Housecall Pro to more efficiently manage our hvac business of 4 techs.

Read the full review
Reviewed 2 days ago by Wayne Weeks

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HouseCall Screenshots (6)

HouseCall screenshot: HouseCall customized postcard generation for marketing purposesHouseCall screenshot: HouseCall dashboard view for tracking current job statusHouseCall screenshot: HouseCall employee dispatch calendar viewHouseCall screenshot: HouseCall iOS & Android based Field Service Management AppHouseCall screenshot: HouseCall offers area based job screeningHouseCall screenshot: HouseCall offers payment deduction by scanning credit card through mobile

Specifications

Intended Users
Freelancers, Mid Size Business, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, Web-based, Mobile Web App
Supported Countries
United States
Supported Languages
English
Support Options
Online Support, Phone Support

HouseCall Pricing

Pricing model: Freemium, One-time License, Subscription

Monthly:
• 1 User – Free
• 10 Users - $79 per month + $99 one time activation fee
• Unlimited Users - $199 per month + $99 one time activation fee

Semi-Annual:
• 1 User – Free
• 10 Users - $79 per month
• Unlimited Users - $189 per month

Annual:
• 1 User – Free
• 10 Users - $69 per month
• Unlimited Users - $175 per month

Competitors Pricing

WorkWave Service

Pricing model: Subscription

IFS Field Service Management

Pricing model: Subscription

Coresystems

Starting from: $29.00
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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Key Features of HouseCall

  • Send out reminders
  • Customer database module
  • Advanced reporting
  • Billing & invoicing module
  • Automate OMW notifications
  • Real-time dispatching
  • iOS and Android Apps
  • Low-fee credit card processing
  • Google Calendar online integration
  • Integration with QuickBooks
  • Integration with QuickBooks & Google Calendar
  • GPS vehicle tracking
  • Unlimited email re-marketing
  • Scheduling & dispatching
  • Centralized messaging with customers
  • Live maps
  • Accept payments directly from phones
  • Generating & dispatching invoices

Benefits

● HouseCall removes paperwork and automates payments, enabling service providers to focus on the core job.
● The scheduling & dispatch module of the product enables business owners to manage dispatch calendars of employees, tracking the status of their jobs from start to the end.
● The product offers iOS and Android apps that are synced in real-time with its desktop software, enabling users to view their dispatch views, take payments, and view their next dispatch location on their smartphones.
● HouseCall enables the generation of automated invoices, and capture of payments instantly through credit card scanning on smartphones.
● The product offers flexible pricing options with the capability to offer monthly, semi – annual, and annual pricing plans.

Alternatives to HouseCall

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Serina Durrett

Plenty of Features, User Friendly & Awesome Customer Service

26/06/2017

Pros

The sea of features HouseCall Pro has to offer has benefited our small residential cleaning company tremendously. We started off with pen & paper but now almost everything is accessible at a click of a button. Invoices, customer database, job history, Quickbooks integration, and even realtime SMS notifications to our customers while our team is deployed to their homes, it's all been nothing but easy. Great, awesome program for an Totally Awesome Cleaning company

Cons

No cons. If you ever find yourself in a strut with the program, just send a message over to the blue bubble and you'll get a quick response with either a solution or a promise to send your request over to their engineers. They are always open for improvement, and are great at helping you out the best they can.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Wayne Weeks

We're using Housecall Pro to more efficiently manage our hvac business of 4 techs.

26/06/2017

Pros

The awesome customer service and continual, well thought out updates show that Housecall is very serious about taking care of their customers. Automated customer notifications have been a great time saver and our customers love it. The integration with Quickbooks Online works great. And the app has great features like navigation and credit card processing.

Cons

The estimates features really need improvement for someone that wants to offer multiple detailed estimates especially generating them in the field. Also, we don't use the consumer app for customers because it appears that we are endorsing the users in other professions, or at least implies that they are associated with us somehow.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Joni  Tanner

The best thing about house call pro is the friendly tech staff.

22/06/2017

Pros

I'm not sure because I'm trying to get used to it. I like that you have committed to improving always. I'm frustrated right now so it's difficult to say what I like the best about the software. It feels clunky and not very intuative to me and I'm hoping it gets improved.

Cons

It is difficult to see all my jobs and is inconvenient to change dates etc. it's easy to totally mess everything up with a click of the mouse..

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Susie Power

Housecall Pro is AMAZING!

21/06/2017

Every day, I think to myself how glad I found Housecall Pro. It has helped with almost every aspect of our company

Pros

I love the Quickbooks Integration, the ease of scheduling jobs and assigning to employees and the excellent customer service.

Cons

As with any new software, it takes a little time to figure out the best way to schedule stuff for your company but the customer service is very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anibal Tafoya

Great customer support

15/06/2017

Since day one I signed on they have made it to Mendez changes to the software. Satisfied with the service but can use some updates and changes.

Pros

Very easy to set up customers and appointments. Awesome that you don't have to use a different software for credit card processing.Awesome that you don't have to use a different software for credit card processing.

Cons

Does not have automatic text reminders for customers on their next scheduled appointment. I cannot set up reoccurring appointments on mobile app.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Karen  Galligan-Madden

Coastal Tree Housecall Pro Review

14/06/2017

I through away for software that could not work for me and my crew. Liars.

Pros

Easy to sign in Estimate and invoice easy Other than that they are bad. I would not recommend lied and said I could get a refund if it didn't work for my company if I paid for a year.

Cons

Changing estimate to job does not clear from calendar. Customer history has to go in and out of to obtain Messages only go to one person. Bland invoices and estimates. No second-page terms page could be fitted. Can't get a refund although I was told I could if I paid for a full year. Liars.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Software Advice
Helpful?   Yes   No
Read more
Craig Focht

Has helped a lot with scheduling jobs that are more then a day or two out.

13/06/2017

Pros

Can look up history, see where techs are to schedule more jobs(or not). When a customer calls inquiring about past jobs, it's easier to find...and mobile, not so frantic when not at the office

Cons

We are a weird group, so sharing with all of my techs isn't an option. Some of them run their own crew and are my competition as well as my technician

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Software Advice
Helpful?   Yes   No
Read more
Adam Badanek

Awesome Software !!

13/06/2017

We have been using HouseCall Pro since the beginning of our business. HCP has helped build our business into what it is today. Everything from scheduling to payments to customer database, it has helped us and our customers have a grand experience !!

Pros

We love the ease of use and the many functions that HCP offers and helps run our business on a daily basis !

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Software Advice
Helpful?   Yes   No
Read more
Anonymous
A verified reviewer
Verified Reviewer

Awesome Software !!

13/06/2017

Pros

We really enjoy the ease of use of this software and all of the features it includes. We love HCP !!

Cons

Only small issues have came up while using HCP in our experience. The team at HCP have been awesome in fixing any bugs in the system in a timely fashion !!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Nancy Batchelder

I've had this for almost two months and have not been able to implement it.....

11/06/2017

Pros

It looks like it could be effective but I can't get it going. I've tried what she said to do with desktop & iPhone but it doesn't work. None of the online chats address it.

Cons

Customer Service Hours are bad! As a business owner, 9:00 to 6:00 is my time to make money not sit around trying to understand a system which the technician doesn't relate well to

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Other

Source: Capterra
Helpful?   Yes   No

Response from Codefied


Hi Nancy. We understand your concerns and we are always looking to make it right. We will have someone reach out to you regarding your issues, so we can come to a happy solution. Thanks for understanding.

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