Highly intuitive QMS software with extreme configurability.
4.31/5 (29 reviews)
Overall experience with Intellect is great. Everyone at Intellect is very helpful and great to work with.
Pros
The software is easy to setup and create new modules if needed. Also very user friendly in finding documents.
Cons
There really is nothing that I don't like about the software.
Rating breakdown
Likelihood to recommend: 10/10
Thus far the experience has been great. The software is mostly intuitive and the abilities are endless. Really excited to become fully operational with the program across multiple departments.
Pros
This software has endless compatibility with other existing software programs. Like most software, much of the work is on the front end and we are still establishing our "live" site. However, any function, feature or scenario we have come up with and the Intellect software has been able to provide multiple ways of accomplishing the task.
Cons
Intellect requires a lot of bandwidth to complete the publishing of sites to the "test" and "live" sites. Difficult to do during normal business hours on slower networks.
Rating breakdown
Likelihood to recommend: 10/10
It remains a good value when compared to other QMS solutions, because of the flexibility. Understanding "flexibility " is a selling point but i believe that effort is not well balanced with meeting industry expectations.
Pros
Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department
Cons
Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not.
While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.
Rating breakdown
Likelihood to recommend: 5/10
Our experience with implementation has been great. We have a support team ready to help us when we need it and they provide great industry standard support.
Pros
Key component of this software is how customizable it is. Also how easy it is for someone to use without programming experience. The main processes of any quality management system is set up out of the box which saves a lot of time.
Cons
So far we have yet to find something we don't like about Intellect.
Hi Kristen, thank you for your review and we're very happy to hear how easy Intellect has been to customize for you. Our goal is always to make our software user friendly and to help customers build processes around their business needs.
Rating breakdown
Likelihood to recommend: 10/10
We love that we can connect in an easy to digest , readily available format our tasks specific to workflow with color coded tags to identify process so nothing gets over looked or no tasks get lost. Charts and output documents can be generated to collect and archive records of progress and performance. The challenges to overcome with Intellect Software are mainly with key search word articulation in document archives. Intellect Workflow simply does not offer too many customization options here. As long as we associated our files to a focused nomenclature system for tagging , we overcame this problem quite easily. Our recommendation there is to assign a character system unique to the names of the files initially. Then a user doesn't rely so much on Intellect to dive so deep to retrieve files. Also, at a month cost to entry for usage can be high. We suggest using the trial then assessing Intellect's possible utility at no cost. The user will understand Intellect Workflow's possible substantial value in helping to organize workflow and to completing projects in rather streamlined, elegant fashion.
Pros
Intellect Workflow provides for the creation of interactive real time color coded work flow charts and maps of our processes for our business as well as to provide status updates and tags for each step individually. Support applications are available in Android as well as IOS mobile device platforms.
Cons
We found sometimes it is a challenge to use keywords to search document archives. Intellect Workflow software could be better in this area.
The types of charts though extremely useful are also limited in category and in type.
Starting a month in subscription fees, Workflow Intellect is not the most cost effective solution unless user interaction is consistent and the associated use case requires this level of management.
Rating breakdown
Likelihood to recommend: 8/10
Priced per license according to SaaS or Installed on Premise Deployment options
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