ServiceM8 Reviews - Pros & Cons, Ratings & more

Jobber

Housecall Pro

Kickserv

Fergus

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Joblogic

ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments.

ServiceM8

Android

Web-based

Windows

iPad

iPhone

Missing intervention features and worst of all is the lack of customer support and development forthcoming.

President/CEO

Intuitive but very powerful but when you do need help their support team is ready and able. There are so many options it is best to just click on everything.

Director

Has been great, with great help when needed , i highly recommend this software to any business that wants to have sucsess.

Director 

Thank you for being so helpful and taking feedback in order to continue assisting us in providing services that we require. Customer service amazing.

I've recommended to 2 other businesses just this week. My favourite aspects are that it's visually appealing, easy to use, reliable & customer support is extremely prompt.

Owner

We have been using ServiceM8 since 2013 and it's been a great success. Easy to learn, easy to learn and easy to teach.

President 

I've really enjoyed using serviceM8 to manage my team. It's great, and I'd reccomend it to teams with less than 20 people for communication, organization and all with a good price tag.

There are two great features that made me go with ServiceM8. As a sole operator (at the moment) the cost per month was fantastic as i was only paying for what jobs i could do in the month.

Analyst

This software has allowed quick turnaround times and the ability to give efficient and timely services to those customers in need. The invoice tool with ServiceM8 has been a great help as well.

Easy to use, easy to keep track of jobs and customers. Fantastic way to keep track of jobs and keep people honest with a record of everything associated with the job in the diary.

Managing Director

Customer support is brilliant, and overall I really think that ServiceM8 is GREAT.

Great service software with many functionality at an accessible price. Integration to quick book and others good  accounting programs.

Business owner

Excellent integration with just about everything. Easy to use, so many capabilities.

But when you find issues, you will be ignored by ServiceM8.

Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created.

Basic- disappointing development and customer service.

Office Manager

It has helped the company stay on task, keep organized, and become a better business.

Then rearranged the calendar to fit in the 92 duplicate jobs.

ServiceManager

Service Autopilot

Powered Now

Great for a start up

Great customer support

We've been using ServiceM8 since 2018. Every September, with great fanfare, the latest update is made available to users. They call it their "Launch Event".  It's always a very exciting time to see what new goodies and improvements will be added to the system. It has never disappointed. Until the last launch. In September 2022 ServiceM8 11.0 launched, and it has been a nightmare ever since. We've had the same tickets in now for 5 months, with nothing beyond canned responses received. The system is now extremely slow to repond, cannot complete basic search and find queries, and notifications (customers reaching on to contact you!) has pretty much stopped functioning altogether unless one is willing to sort through them over and over again trying to find which ones are new.Mind now, that before 11.0, none of these problems were in existence. But 5 months later they remain with no time line to remedy, and not even the smallest company acknowledgment of the problem. Does that sound to you like typical company behavior? Or does it sound more like a company with cashflow or ownership issues? We suspect the latter, which is the impetus of this review.It takes a great deal for a company to deploy new field service software, even intuitive ones like ServiceM8. We are now faced with the real possibility of having to do just that. We wouldn't want the same fate to befall another company without issueing a warning.

Buyer Beware

Hi there Ryan, we're sorry to see your frustration around these issues you're experiencing, it's understandable and we're sorry for the inconvenience to your business. We'll have this reviewed for you and hopefully resolved soon. Thanks, ServiceM8 Team

After decades of experience implementing various business information systems, I have never before had such pleasure working with such a fine product.  ServiceM8 is not only exceptionally easy to use, the depth of functionality if mind boggling.  The team at ServiceM8 have re-defined  job costing and the ability to monitor job profitability.  The average trades person is able to instantly review how job profitability is tracking without obtaining a degree in Accounting, nor spend hours late into the evening crunching numbers.    As a Certified Public Accountant, I feel "Job Profitability" as calculated by ServiceM8 is more accurate than most small business accounting systems and definitely completely understandable by the average trades person.

Only a bean counter would talk about job costing first !  Job Documentation is easy, accessible, and comprehensive.  Every important aspect of a job is literally instantly captured, organised on that specific job, under a client/site code and stored in the cloud for immediate, forever access by your office team, co-workers, or yourself when you need to recall it years from now.   Documentation 'happens'  with a few simple clicks on your iPhone - even while you're on the tools.  How would a bean counter know - because I spend as much time on my tools as on the keyboard - just ask me about my Festools !  As a real life example -  ServiceM8 job documentation was presented to an enormous international product supplier after my claim of product failure while the company claimed user fault.   That product has now been removed from the market - worldwide and that company is providing complete support following their failure.   What is job documentation - photos, notes, check lists, forms, documents,  tracking/co-ordination of sub-contractors  and virtually anything you can upload.

Quoting and invoicing a  job is easier, better, and faster than any accounting system we've reviewed.  We're not suggesting the elimination of the accounting system - it's still a necessary team member - just front end the accounting system with seamless - almost magical direct integration.

And of course scheduling  click click, drag - drop .... need I say more?

ServiceM8 - The best little piece of software ever.

I have ServiceM8 open right now, and do most days. This is simply the best deal for the money. Period. 

Small Service Business Gold

If you run into a problem, you cannot count on ServiceM8 to help you. Their customer service is horrible and they don't have a phone number to contact. They have put my business on hold because of an issue with their product. 

Customer service is horrendous 

Poor Customer Service

A system with a great potential, yet the worst customer service

Seems like a decent product, only supports iOS therefore useless to us

I highly recommend it 

I started attempting to use ServiceM8 about a year ago. I also changed my books from good old Cashflow Manager to Xero, which I setup to sync with ServiceM8. I am a one-man show.
I say "attempted" to use ServiceM8, because, at the time, I was many months behind on my books/invoices, and the situation really got even worse. I have now got my books up to date, and I am working through doing many months of invoices.
I had my accountant assist me setting up Xero. All was more or less working, but I had big issues with the bank feeds, especially PayPal, basically I got a huge mess, then I wiped it all out to start again, and got much the same mess again. Frustrated, I went back to my good old trusty Cashflow Manager program and did the whole set of books for the entire financial year to date (and 2 BAS statements) in an afternoon.  So I have ditched the Xero-ServiceM8 sync, and am now going to use ServiceM8 with Cashflow Manager manually. None of this is in any ServiceM8's fault, Its either mine or Xero's, probably a bit of both.
Basically I will maintain my books in Cashflow Manager, do the invoices and job tracking in ServiceM8, and then manually enter the payments into Cashflow Manager, much like I used to. A nuisance, but not a big deal.
As for ServiceM8, I have only really started exploring it and using it the last few days. I have been trying to for ages, but either forget, or left my iPad at home. I have learnt a lot about it in the last few days.
I have looked at the competition, but most of them (at a similar price point at least) had apps that don't work offline. ServiceM8 will work without an internet connection (with some features not working naturally), so it was the obvious choice for me in a rural area with poor telecommunications.
So far, it seems to work well, is easy to use, the app is fast, and the website seems fast enough on the odd occasion I have used it on a decent internet connection. Just now (a public holiday) i got a response (and solution) from their support in 14mins. That is my first contact with them.
It is quite cheap and I feel that it is quite a good fit for my business. But it will only work as well as you make it, and you will have to put some time into learning it and incorporating it into your daily routine.
I highly recommend giving it a shot to all small service businesses that are struggling to manage their jobs, invoices etc. Bonus points if you can start using it before you get overwhelmed by work.

Still getting started, but it seems pretty good

Um well I am in the pressure washing - gutter cleaning business and needed a software to keep track of customers, have 2 way sync with quick books online and easy scheduling. I tried literally probably 100 crms before I settled on service m8. It was a perfect balance of amazing features but a good cost 

Amazing service software 

We have been using ServiceM8 for a couple of years, we find the intergrated system very useful and time saving, the ability to communicate with our clients on multiply uses within ServiceM8 has meant speedy outcomes and happy clients. The database means we can easily check client history and be proactive to repeat business engagement. The instantaneous connection to staff schedules via the mobile app means less chance of client error occuring.  The pay as you go means there is minimal wastage on features that may not be relevant to our requirements.  

ServiceM8 is Gold

As a partner with ServiceM8 we've had exciting times with assisting businesses take advantage of powerful features the application has to offer. From creating forms through to managing staff, assigning jobs and scheduling work.

The company has really gone to a great extend to make the application as user friendly as possible. This enables users to easily understand their new process when we introduce the application in their business.

The cost involved is also of benefit to the Company as it is based on the amount of jobs processed through ServiceM8. Thus if you're going through a quite period the application tailors your subscription cost to the amount of jobs processed. An extremely favorable option amongst Trades industries.

The Simplicity of ServiceM8

Were we a small business stuck in paper-based processes full of duplication and inefficiency. We  explore so many options but found we couldn't afford most of the offerings available and found they didn't match our needs. We had considered expensive customised systems but found they too were stuck in the 19th century way of doing things. We needed a simple, cost effective cloud system to revolutionise our business. We found that in ServiceM8. We now say "How did we get by without ServiceM8?" ServiceM8 has literally revolutionised our business without upfront capital investment, and absent were the huge ongoing expenses of other comparable offerings. We had no need for extensive training because ServiceM8 is so intuitive.  We are far more efficient and effective, our access to job records is immediate and available anywhere, to all staff, yet our data is safe and secure. We also make use of external contractors and ServiceM8 even ensures they are managed well. Best of all ServiceM8's pricing structure guarantees significant ROI without doubt.

ServiceM8 evolutionised our filed services business processes

The program is great, and relatively easy to use, when I couldn't figure out something or asked if the program is able to do a particular thing, support is always willing to help. Answers are not always within the hour or a few hours but that is understandable. I just wished that I switched from reckon to MYOB at the same time I started servicem8 as the duplicate materials and customers were a huge pain. But I have no doubt that it would have gone smoothly if it was all set up at the same time, as it is  running fine now that I have sorted the duplicates and understood more about how servicem8 syncs with MYOB.

Great program, easy to use and a helpful support team

The ability to streamline a small business with this software ensure that small business that implement Servicem8 will see an uptick in productivity and also regain time they previously spent on managing their business using paper/older systems. 

Very easy to use job management software. Easy to pick up on the fly and get new staff up to speed.

I've been using SM8 for 12 months now and it has escalated our job organisation and customer impression significantly.

Great Mate

ServiceM8 has been the single best system we have ever implemented in our business. It allows us to manage our jobs and staff far more productively, and ensure that no job is ever missed. Since implementing ServiceM8, our productivity has doubled, so that we are now twice as profitable with the same number of staff. We could not possibly consider what business life would be like without ServiceM8.

Brilliant software to manage jobs and staff for any service based business.

We were looking for a way to ensure that info about a new enquiry was safely logged, ServiceM8 does this and allows anyone on the team to add more details, log time spent on jobs and so on. We are now much less likely to miss out invoicing opportunities for "when you're passing" or "can you just" type jobs that really should be charged for.

Easy job management software

We've been using Servicem8 for a couple of years. Before this, invoices where paper or done as a collaborative effort between the tradies on the road and admin. Now the guys are at the job, take photos and invoice on the spot. Out arrears has fallen dramatically, our referrals have tripled and our accountability and customer satisfaction  are unrivalled. 

Turned my business from an invoice mess to huge profits

Thanks Lucy! Really great to hear that ServiceM8 is helping your business. 

We have some exciting stuff coming soon to help improve your customer communication even further!

I started running my business with spreadsheets that were time consuming slow and easily corrupted. I hunted for an App to work on my iphone and found service M8. I started using it and was immediately impressed. I had previously worked for a large organisation that implemented a so called "larger and better package" that didn't work half as good as service m8.

You run a service business and are not using service M8?? Ask yourself why!

Cash flow was shot, jobs were getting misplaced on bits of paper, and we never knew for sure if and when jobs were being completed and then billed out correctly, and in a timely manner!

Nothings as Gr8 as ServiceM8!!!!!!!!!!!!!!!

We've already seen an improvement in job tracking. If a technician can't make it to a job on time we see that happening in real time and can reschedule with the customer and they never feel like they've been forgotten about. We've also seen improvements in scheduling and timesheet tracking. We do much less double booking and it's easy to fix if a tech forgets to clock out before leaving for the day. Overall we've loved how well it works in helping us to do our jobs better and take care of our customers.

Perfect for our needs

I was recommended this software but as I was using android base hardware it put me off so I tried a few other software program's without any success and a lot of money out of my pocket.
I eventually tried Service M8 and adapted the IPads to my business and have not looked back.
I can only say why did I not use this earlier.
It now has streamed lined my business and we have formed a strong structure in moving forward and having the capabilities of growing to meet the our customers needs.
This has become a great asset which is promoted through my Company's profile and commitment to my existing and future clients.

ServiceM8 Reviews

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