ServiceM8 Reviews

iOS contact integration Qbo 2 way sync Stripe online payments Google? Auto fill for address! Schedule can export to google or Apple calendars Automated messages sent Ability to store files to customers Pay per job created Auto check into job and tells you when to leave to get there on time Also great integrations with mail chimp and other softwares So many good things yet not perfect

I wish it had or could change the following: Better customer organization And ability to tag customers. Better check In check out feature because often I forget... The job contact/ billing contact is wonky. Seems like I enter a new job and it shows up as job contact but not billing. It's just confusing Better system to map customer routes and book jobs. You currently can see your customers in a map view but would be nice to be able to do something with it. Automated messages should automatically be able to go out after job completion to ask for reviews ect Be more consistent with how clients show up in list - sometimes it client will come up Last name, first name and sometimes first name last name. No ability to add mobile number from mobile app.

Works offline. Seems fairly simple. Fast. Plenty of features. Should end up saving me plenty of time.

Im still a bit nervous about keeping important business data "in the cloud" in someone else's hands.

Has most features that are necessary for a trade business.

Templates for quoting and invoicing ARE NOT easy to set up for personalised ones. You cannot on charge credit card fees.

Best feature is the mobile app - we can run our business from our phone on the road - the app is far better than its competitors and means we only need one device on the road - which is way better for our employees who find it tricky and impractical to juggle a phone and a tablet or laptop

Hmm..only thing I wish it could do was run projects as well that way it would could do everything in our business - progress claims, variations etc. it can do partial invoicing which we find works a treat as a progress claim but for more complicated project based work it may be too simple - but do the trial so you can find out. As this product is not targeted at project building jobs this is more of a dream request than a ' con'.

Thanks Anita, really happy to hear to that you love ServiceM8. Project management support isn't on any near horizon but we may improve support for it in the future.

Too many to mention including ease of use in all aspects from booking work to sending invoices, storage of information, communication between workers and admin staff, can work anywhere where an internet connection is available, system availability (I don't remember a single outage in the 4.5 years we've been using it) and, of equal importance , support from the ServiceM8 support team who have always been quick to respond.

Not much, only that suggestions for change require votes from other users to lift the suggestion's priority before it is implemented. I have made some very useful suggestions to improve the product and frustrated as there is no support from other users but I suspect they are all too busy to look at them and therefore no change.

It works! It is simple and easy to use. The support is super stellar!!

iOS only, no equipment tracking.

Simple, easy and effective. Plus the price - perfect for us!

No system can suit all customer preferences, so there are a few things we would change, but otherwise ServiceM8 is terrific and can't be faulted.

it is very easy to use, it is extreamly cost effective. It is powerful. it is easy to make it work the way that suits your individual needs. Field staff use it instinctivly with very little training generally half an hour and in some cases staff just start using it with almost no training and just the odd question now and then. Our customers are impressed with how professional a tradesman in the field can be using serviceM8 on the iphone, especially when they get emailed the invoice while we are still on site.

there is no specific parts of servicem8 that we dont like.

Forms add-on. Ability to access job history from anywhere anytime.

Inability to use purchase orders.

Easy of use and it kinda makes sense to us Tradies. New employees seem to pick it up very easily and they like using it. Adding multiple photos is SO easy. The sync with Xero is great also.

That you can't update Clients email addresses in the job so you need to edit it and save it in the Clients profile. But i'm sure they will be updating that soon.

with little training staff easily use and adapt to ServiceM8; the ability to check on staff locations; ability to submit a quote quickly has impressed clients.

limited ability to have common quote templates; difficulty in quick history checks on job numbers needing to enter multiple job cards to find the right one ( need the ability to add a discriptor). this also applies to multiple quotes on a job card ( require to send multiple emails to differentiate between quotes using the "Subject" line) Is only available on IOS platform.

The system gives us full visibility of all our jobs and how they are progressing. It provides our staff with instant access to the information they require to complete their work in a professional and timely fashion, and allows them to instantly invoice clients for completed work (and even take immediate payments), which dramatically improves our cashflow.

Can't think of any cons.

Thanks Mark!

It provides small/medium size business an affordable job management solution. The software is constantly evolving and new features are being added and expanded upon. For people who are after an easy to use quoting, invoicing and job management software, it's hard to look past Servicem8.

Some of the features such as badges are a bit basic and feel like they could be fleshed out more. I've no doubt this will happen over time though. iOS only for the phone apps leaves the android market out in the cold. Would love to see the software expand onto the android platform as well.

Easy to Use. Affordably scalable. Cloud based, mobile and desktop friendly. Networkable. Helps us keep great communication between field workers and customers in a way that puts us in a class above the rest. Live tracking of field workers for both head office and customers. Integrated 'Request a Quote' web button on our site that converts all the web-request form info into a SM8 job in an instant. Support is fast, personal and determined to find or create solutions.

Features I find myself wishing for: customisable fields for added data collection on jobs (e.g. a way of recording and reporting marketing information. We always ask, "Where did you find us?" but there's nowhere in SM* to record that information in a way that I can print a report at the end of each month to show where our advertising is working.)

Very helpful with recording of pictures, gps navigation, auto times tracking, note recording , check list and many more helpful tips to organize files.

Will love to see electronic signature on email response for authorization of work contracted. Also love to see additional authorization signature for unforeseen change orders or additional work authorization.

sms clients to let them know we are on out way, ease of communicating with our techs out on the field, invoicing straight to xero.

not able to delete all the existing materials as a lot of it is wrong or doubled up. Would like to deleted all the data and reload again.

Really intuitive and with huge potential

The customer service is awful and misled

1.Ease of use while in the field working. 2. Support is excellent.

Only on my part not being computer efficient enough to use Servicem8 to its full potential.

The fact it has reduced so much actual paperwork especially as it integrates with myob Ability to take card payments and show me client history at my fingertips

There are still room for improvements like everything so probably the fact that there are a few items that could be made easier is my only con.

Ease of use. Minimal training required for mechanics. Keeps great track of time spent, items used, and work done. Pictures can be saved on the jobs for future reference. Support team is very quick to reply to emails if we are ever unsure how to use something. Price is great compared with other software on the market.

Only supports Apple products. No purchasing through this program, so accurate job costing is a bit lacking.

The way it is so easy to adapt to our business needs. It is so easy to configure into the way we want to use in our daily tasks. Used everyday.

To be honest haven't had any problems that we haven't been able to overcome.

The app was fairly easy to navigate and data input was lightning quick. Most information was easy to locate and edit for warranty repair service jobs.

The fact that this app was ONLY available on Apple products is a deal breaker for our company. We have 30+ technicians operating in the field and provide them with Android based phones due to the lower overall cost and availability of military grade/nearly indestructible phones. When a technician breaks a phone, we can replace for a minimal investment. We refuse to outfit everyone with iPhones at an average cost of $700+ per new phone when we can get similar phone and app functions for a fraction of the cost ($100). In an office environment, where phones are kept safer... this app may work wonders for them.

- Compatible with Quickbooks Online - Super Easy to Use - Cost Effective

- Job diaries cannot be exported easily - More customizable to other business types, like web designers, etc.

Easy to use, great value

Would like to be able to select more than 1 job contact within a job or be able to select from the client file which contact i want to use for a job. I do have a work around but this is all I can think of that is negative

Well featured. It does most every thing I want and fairly easy one you learn the quirks

No cons were added to this review