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ServiceMax
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
We Help You Keep the World Running
Table of Contents
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ServiceMax - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
ServiceMax overview
What is ServiceMax?
It's time to maximize your asset performance and differentiate with service with ServiceMax Asset 360.
In today’s environment, companies across industries have to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations of service continue to rise. In order to thrive, organizations must advance beyond the standard break-fix model to ensure uptime and customer experience priorities.
Asset 360 delivers complete visibility into install base, service contracts and asset performance to maximize equipment uptime, reduce maintenance costs and adopt outcome-based service models. Natively built of Salesforce Field Service, Asset 360 enables service organizations to:
- Accelerate Time to Value
- Reduce Warranty and Contract Leakage at Scale
- Maximize Contract Attach Rates & Renewals
- Automate Parts, Return & Depot Repair Processes
Key benefits of using ServiceMax
• Maximize field productivity
• Reduce billing errors
• Reduce days sales outstanding and increase cash flow
Installed Base, Contracts & Entitlements
• Eliminate warranty leakage
• Reduce service and parts giveaways
• Increase service revenue through cross-sell and up-sell
• Improve customer relationships
Advanced Scheduling
• Increase dispatch and route efficiency to reduce drive time
• Increase first time fix rate
• Improve customer satisfaction
Mobile Field Service App
• Easy to use Android and iOS
• Provides comprehensive offline capability for anytime, anywhere access
• Highly customizable, allowing you to tailor it to your unique field service needs
Starting price
per month
Alternatives
with better value for money
ServiceMax’s user interface
ServiceMax pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.1
Ease of use
4.0
Customer support
4.1
Reviews sentiment
What do users say about ServiceMax?
The cost of the software, is not as definitive as it states. While i rate this software in mid-tier, in order to gain optimal benefits from utilizing this program, you will have to pay development fees towards the subscription fees.
Who uses ServiceMax?
Based on 43 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
ServiceMax's key features
Most critical features, based on insights from ServiceMax users:
All ServiceMax features
Features rating:
ServiceMax alternatives
ServiceMax
Starting from
0.01
/user
Per month
Fracttal One
Starting from
No pricing info
Jobber
Starting from
No pricing info
Limble
Starting from
No pricing info
ServiceMax pricing
Value for money rating:
Starting from
0.01
/user
Per month
User opinions about ServiceMax price and value
Value for money rating:
To see what individual users think of ServiceMax's price and value, check out the review snippets below.
Casey P.
Technical Manager / Software Quality
Kathryn H.
ServiceMax integrations (22)
Integrations rated by users
We looked at 43 user reviews to identify which products are mentioned as ServiceMax integrations and how users feel about them.
Integration rating: 4.0 (1)
“linking electronic checklists with traceability of works/ technicians and assets”
Bianca M.
Commissioning Documentation Engineer
ServiceMax support options
Typical customers
Platforms supported
Support options
Training options
ServiceMax FAQs
ServiceMax has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does ServiceMax support?
ServiceMax supports the following languages:
English, Finnish, French, German, Italian, Japanese, Spanish, Swedish
Q. Does ServiceMax support mobile devices?
ServiceMax supports the following devices:
Android, iPad, iPhone
Q. Does ServiceMax offer an API?
Yes, ServiceMax has an API available for use.
Q. What level of support does ServiceMax offer?
ServiceMax offers the following support options:
Knowledge Base, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Phone Support
