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Incident Management Software with Chat/Messaging (2026)

Last updated: April 2026

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53 software options

Salesforce Service Cloud logo

AI powered customer service management platform

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Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

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Freshservice logo

A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

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SolarWinds Service Desk logo
Category Leaders

IT Service Desk & Asset Management Software

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SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days.

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Datadog logo

Cloud-Scale Monitoring Platform For Dev, Sec, and Ops teams.

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Datadog Incident Management enables DevOps teams and SREs to more effectively manage their incident response workflows from start to finish, saving time and frustration when it matters most.

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AlertMedia logo
Category Leaders

Identify threats and respond faster during critical events.

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AlertMedia’s Risk Intelligence and Response platform enables fast, confident decision-making when people, operations, and brand are on the line. Combining real-time intelligence with communication and response workflows, teams know what’s happening, who’s impacted, and what to do next.

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ManageEngine ServiceDesk Plus logo
Category Leaders

Cloud IT Help Desk Software

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ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests

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OpsGenie logo

Modern IT incident management and response solution

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Opsgenie centralizes alerts from your monitoring, ticketing and ITSM tooling then dispatches them based on source, content and time to the folks who are on-call and ready to take action.

Opsgenie provides teams with all the information needed to collaborate and troubleshoot during an incident.

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xMatters logo

Actionable IT alerting platform for enterprises

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xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster.

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Vivantio logo

Flexible Software. Focused Service.

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Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.

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Teramind logo

Employee Monitoring, Insider Threat & Data Loss Prevention

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Teramind is an employee monitoring, insider threats detection and data loss prevention solution. Track all activity and productivity of employees, privileged users, remote workers to prevent IP and data leaks.

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TOPdesk logo

The service management platform that makes service happen

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TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

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FaceUp Whistleblowing System logo

Centralized Whistleblowing & Case Management Platform

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FaceUp is a secure compliance and whistleblowing platform built for Compliance, Legal, HR, and Risk teams. Manage reports, investigations, and regulatory obligations in one structured system with full audit trails, analytics, and enterprise-grade security.

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Wooqer logo

One App for All Ops - Workflows, Audits, Compliance, Surveys

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Wooqer is an App for businesses to digitize frontline operations trusted by brands like Lifestyle, Skechers, Pantaloons, KFC, Baskin Robbins, Dominos and others.

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Deepser logo

IT service desk, CRM, and asset management software

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Manage all services in a single platform and organize support requests, improving customer satisfaction and optimizing the use of company resources. Deepser is modular and scalable: Ticketing, CMDB, ITAM, CRM etc. It allows a rapid implementation and various integrations.

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Better Stack logo

The AI SRE observability stack

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Better Stack lets you see inside any stack, debug any issue, and resolve any incident.

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HaloITSM logo

ITSM solution for managing incidents & assets

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HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

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Motadata ServiceOps logo

IT service management platform to adopt digital changes

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Motadata ServiceOps is an ITSM platform that can streamline business processes and provide complete enterprise service management.

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OnPage Incident Management System logo

Never miss a critical alert.

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With its distinctive alert-until-read technology, OnPage is the top Secure Incident Management System on the market.

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Crises Control logo

Streamlined Crisis Management and Instant Mass Notification

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Crises Control is a powerful Critical Event Management platform helping organisations prepare, respond, and recover from emergencies. With features like multi-channel alerts, mass notifications, secure integrations, and its own global cloud infrastructure, it ensures fast, reliable crisis response.

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Splunk On-Call logo

IT & DevOps Incident Management

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Our incident management software aligns log management, monitoring, chat tools, and more, for a centralized view into system health.

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ALVAO Service Desk logo

AI-powered ITSM solution designed for Microsoft 365

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ALVAO Service Desk is a Microsoft-native ITSM solution that centralizes service delivery across IT, HR, and Facilities through seamless Outlook and Teams integration. With AI assistance, Copilot support, and a 24/7 virtual agent, it streamlines requests, reduces workload, and accelerates resolution.

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Mint Service Desk logo

IT service desk and asset management solution

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Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

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AlertOps logo

Incident & response management tool for IT & DevOps teams

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Prioritize Critical Alerts, Build Advanced Workflows & Streamline Processes ¿ giving you unparalleled flexibility.

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Pazo logo

Operational Excellence Simplified

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Mobile First
GPS Enabled
QR/NFC Support
Integrations Ready
AI Enhanced
Offline Support

Pazo simplifies ticketing, real-time reporting, and tracking. With custom workflows and alerts, teams can resolve incidents faster and improve response times, ensuring seamless operations across facilities.

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WeMoral logo

The best whistleblowing solution.

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WeMoral is a whistleblowing solution designed to help encourage and gather anonymous feedback, securely store records, and manage incidents in your company.

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