GymMaster Features

GymMaster

Gym and Health Club Membership Management Software

4.63/5 (49 reviews)

GymMaster Feature Summary

  • Membership RFID card support
  • Email and SMS records
  • Attendance tracking
  • Automated SMS and emails
  • Automated access control systems
  • Member flow monitoring
  • Billing integration
  • Payment collection
  • Billing files as CSV export
  • Manual transaction recording
  • PayPal payments
  • Online booking for members
  • Multi-site and franchise solutions
  • Point of sale
  • Stock Control and Inventory Management
  • POS hardware support
  • Membership management
  • Customizable branding
  • Invoices
  • Instructor scheduling
  • Multi-language
  • API
  • Activity dashboard
  • Automatic notifications
  • Calendar management
  • Customized reporting
  • Document storage
  • Data import
  • Mobile App
  • Member web portal
  • Automatic updating timetable on your website

Recreation & Wellness Feature Comparison

Most popular features of all Recreation & Wellness apps

Activity Dashboard (32 other apps)
Attendance Management (36 other apps)
Automated Scheduling (32 other apps)
Automatic Notifications (31 other apps)
Automatic Reminders (30 other apps)
Billing & Invoicing (33 other apps)
Calendar Management (33 other apps)
Class Scheduling (33 other apps)
Client Portal (26 other apps)
Credit Card Processing (27 other apps)
Customer Database (27 other apps)
Electronic Payments (41 other apps)
Email Integration (23 other apps)
Event Scheduling (29 other apps)
POS (27 other apps)
Recurring Billing (25 other apps)
Registration Management (31 other apps)
Reporting & Statistics (27 other apps)
Time & Attendance Tracking (29 other apps)
Website Integration (27 other apps)

Competitor Feature Comparison

ACH Payment Processing
API
Access Control
Activity Dashboard
Appointment Management
Attendance Management
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Automatic Reminders
Barcode Scanning
Billing & Invoicing
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Portal
Client Website Integration
Commission Management
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Digital Signature
Document Storage
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Templates
Email Tracking
Emails Recordings
Employee Management
Employee Portal
Event Calendar
Event Scheduling
Event Tracking
File Management
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Lead Capture
Multi-Location
Multiple User Accounts
POS
POS Integration
Payroll Integration
Payroll Management
Power Management
Progress Tracking
Real Time Data
Real Time Reporting
Recurring Billing
Recurring Tasks
Registration Management
Reporting & Statistics
Reservations Management
Retail Inventory Management
SMS Integration
SMS Marketing
SSL Security
Sales Reporting
Sales Tracking
Scheduled Emails
Scheduled Reporting
Secure Login
Shopping Cart
Signed Agreements
Social Media Integration
Subscription Services
Task Scheduling
Template Management
Third Party Integration
Time & Attendance Tracking
Tracking Features
Transaction History
User Photos
Website Integration
Visit WebsiteCompare App
ACH Payment Processing
API
Access Control
Activity Dashboard
Appointment Management
Attendance Management
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Automatic Reminders
Barcode Scanning
Billing & Invoicing
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Portal
Client Website Integration
Commission Management
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Digital Signature
Document Storage
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Templates
Email Tracking
Emails Recordings
Employee Management
Employee Portal
Event Calendar
Event Scheduling
Event Tracking
File Management
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Lead Capture
Multi-Location
Multiple User Accounts
POS
POS Integration
Payroll Integration
Payroll Management
Power Management
Progress Tracking
Real Time Data
Real Time Reporting
Recurring Billing
Recurring Tasks
Registration Management
Reporting & Statistics
Reservations Management
Retail Inventory Management
SMS Integration
SMS Marketing
SSL Security
Sales Reporting
Sales Tracking
Scheduled Emails
Scheduled Reporting
Secure Login
Shopping Cart
Signed Agreements
Social Media Integration
Subscription Services
Task Scheduling
Template Management
Third Party Integration
Time & Attendance Tracking
Tracking Features
Transaction History
User Photos
Website Integration
Visit WebsiteCompare App
ACH Payment Processing
API
Access Control
Activity Dashboard
Appointment Management
Attendance Management
Auto-Responders
Automated Billing
Automated Scheduling
Automatic Notifications
Automatic Reminders
Barcode Scanning
Billing & Invoicing
Calendar Management
Calendar Sync with Google
Class Scheduling
Client Portal
Client Website Integration
Commission Management
Credit Card Integration
Credit Card Processing
Custom Forms
Customer Accounts
Customer Database
Customizable Reporting
Customizable Templates
Data Import
Data Import/Export
Digital Signature
Document Storage
Electronic Payments
Email Integration
Email Invitations & Reminders
Email Templates
Email Tracking
Emails Recordings
Employee Management
Employee Portal
Event Calendar
Event Scheduling
Event Tracking
File Management
Inventory Management
Inventory Tracking
Invoice Management
Invoice Processing
Lead Capture
Multi-Location
Multiple User Accounts
POS
POS Integration
Payroll Integration
Payroll Management
Power Management
Progress Tracking
Real Time Data
Real Time Reporting
Recurring Billing
Recurring Tasks
Registration Management
Reporting & Statistics
Reservations Management
Retail Inventory Management
SMS Integration
SMS Marketing
SSL Security
Sales Reporting
Sales Tracking
Scheduled Emails
Scheduled Reporting
Secure Login
Shopping Cart
Signed Agreements
Social Media Integration
Subscription Services
Task Scheduling
Template Management
Third Party Integration
Time & Attendance Tracking
Tracking Features
Transaction History
User Photos
Website Integration
Visit WebsiteCompare App

Mobile apps

iOS App


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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


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GymMaster Feature Reviews

25 reviewers had the following to say about GymMaster's features:

Carlos Sebastiani

GymMaster was perfect for the needs of our fitness studio!

2017-07-02

Pros

The easy and intuitive interface that allowed us to keep track of our clients, their attendance and their payments. The support is also very good.

Cons

Nothing extremely outstanding but some of the templates for invoices and receipts could be improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Thank you for your great feedback, pleased to hear we were able to provide a system perfect for your requirements over the last 9 months.
Wish you all the best

Read more
Brianne McCurley

I've enjoyed my experience with GymMaster. The support team always answers my questions quickly.

2018-06-28

Our members love this feature as well.

Pros

The software is super easy to use and I love that I can customize reports to my specific needs.

Cons

We don't utilize the schedule portion of the software (because we don't have a lot of classes) and I'd like to be able to remove that from my home screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Thank you for the wonderful feedback. It's great to hear GymMaster is providing you with all the tools you need to manage your facility even when you are not onsite.
We look forward to working with you as you achieve all your business goals.

Read more
Anonymous
(Higher Education company, 1001-5000 employees)

GymMaster is easy to use and makes billing and membership management easy!

2018-07-18

Easy membership management. Easy billing and point of sale.

Pros

I like how you can easily contact all of your members and that billing in integrated into the software.

Cons

No complaints at all! Customer support is great and has helped my trouble shoot any problem that I have had!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Thank you so much for this great review!
We pride ourselves on our customer service, and enjoy working with our clients to find the best outcome for them.

Read more
Miroslav Trbovic

A great option for any start up or established fitness centres

2018-07-25

A great admin system for new and established fitness centres

Pros

Ease of use Prompt and friendly customer service Very easy to schedule classes and input member information

Cons

Although a great option for start ups... it would be great to have access to more features included in the progressive monthly packages. However, the team at GymMaster were very receptive to feedback and tailored packages to suit individual needs

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Miroslav, Thank you for this review. We've really enjoyed working with you and have taken your feedback on board. We will continue to work with our clients to create more tailored packages.

Read more
Kenneth Blachly

I had a great experience with GymMaster! Very Helpful Customer Service and an Easy Product to Use

2018-02-08

It was very easy to organize and create the memberships and different class options I wanted to offer.

Pros

Being able to easily create different memberships and classes was very important to me, especially with just opening my studio and "feeling out" what was going to work and not work.

Cons

The one issue I didn't care for was the fact that I could not directly link my billing account to the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Kenneth, thank you for your sincere words. We've enjoyed being a part of your journey, and firmly believe that quality customer support is necessary to make sure GymMaster works as best for you as possible. Of all the billing providers we partner with, it is unfortunate that your current billing company was not one of them. However we hope that our ability to allow 3rd party billing has given you the best of both worlds!

Read more
Michelle Wong

Great customer service and lots of uses!

2017-11-28

Easy access for our staff and members to the gym timetable, newsletter and coaching staff. Clients are able to book in their workouts and track their progress.

Pros

When used properly, the software more than pays for itself with picking up leads and customer follow up.

Cons

Takes a while to learn all the ins and outs because it does so much! We got an outside company to set it all up for us and train our staff in the end so we're all on the same page.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Thanks so much for your review, Michelle. We're thrilled to hear that you're getting some great results from the marketing tools in GymMaster!

Read more
Anonymous
( company, 501-1000 employees)

GymMaster is an all in one solution

2018-01-25

Pros

GymMaster has the ability to perform any function you would need from managing access, integrated billing, tracks data, and is client friendly.

Cons

It was a bit difficult to set up but the customer support team is awesome and helped us along every step of the way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Thanks for taking the time to leave a review!

Read more
Chanda Pugh

Great software. Amazing customer service.

2017-07-29

Amazing financial reports and member management.

Pros

The reporting features, the built in POS system and the dashboard has saved us hours and hours of work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


So pleased to hear that GymMaster is the perfect solution for your business. We do strive to ensure our clients can get the most out of the system and that it can assist in making day to day operations more streamlined.

Read more
Heather Bosch

Seamless, Professional, Helpful, Customizable, Affordable & Customer Service is PERFECT!

2017-05-10

Automated client communication.

Pros

Ease of use, client friendly, once set up - a seamless operation!

Cons

It is a little difficult to set up BUT customer support is amazing!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Heather, thank you for your lovely comments about GymMaster and our support team! Thanks also for your setup suggestion - We're working on a tool to make the setup process easier for our clients right now. Good thinking! :)

Read more
Sueann Jones

Great work from Gym master

2017-03-23

Enjoy looking at the reports you can get off it.

Pros

We dont sell alot of product so we add each different class in there.

Cons

That we didnt no about this sooner. The old gym master was so out of date compared to this one.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering GymMaster

Just so easy to get your head around. Also report are great

Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


We're so happy to hear that you're enjoying using GymMaster, Sueann!

Read more
Gordon Wi

GymMaster Software and hardware has provided for us what we need to run our 7 day a week facility.

2018-05-16

Pros

Quick and easy manipulation of the data in the system, once set up. Tracking, payments, communications, door access, all great.

Cons

Reception readers with key fob do not allow for instant sign in to classes (without preregistering online), so the key fobs for us are only useful for door entry into building.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Gordon, Thank you so much for this wonderful review. We really appreciate your feedback!

Read more
Tosha Sutton

Amazing all around!

2016-11-30

They will walk you through any process and work with you to make sure anything you need goes smoothly.

Pros

It is so user friendly and not archaic like many other software systems I have worked with. They are constantly upgrading the system with improved features.

Cons

I would like to be able to break down some reports more or when you print a report, the way you specified the sort would remain in tact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering GymMaster

Overall, it has been a great tool and made my job easier, my only suggestions would be the reporting.

Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Thank you, Tosha! It's been our pleasure working with you over the last 10 months.

Read more
Will Kiefer

The GymMaster Team was incredibly helpful and quick to ask how they can help improve our business.

2018-07-12

Streamlined the entry/patron-recording process for our gym facility.

Pros

The software is capable of handling every need that a gym owner has to electronically manage their facility, staff, and patrons.

Cons

As with all new technologies, it does take some time to learn the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Thank you for your great review Will, we really enjoyed working with you and hopefully in the future we will work together again.

Read more
Carron Orr

A good value, easy to use,fully equipped membership system with excellent customer support.

2017-05-18

Very easy to use, accurately monitored the members visits and fees and the reports created saved a lot of time.

Pros

It had every thing I needed to run a small personal training gym. Used this system throughout the existence of our gym (quite a few years) and the price remained the same throughout. My queries were always answered immediately and the support was excellent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Carron, thank you for taking the time to review GymMaster. We've really enjoyed having you on board the last three and a half years, and wish you all the very best in your future endeavours.

Read more
Chris Wilson

Great customer service. Very user-friendly.

2018-03-04

Pros

Gym Master ability to track customers and manage memberships has been a success in our Dojo. Report features have enabled us to increase our retention.

Cons

As of now, I have not run into any problems with the software. The only thing to be aware of is SMS is a separate fee. Keeping that in mind you should have no problems with this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Chris, we're over the moon to hear that GymMaster's given you so many benefits! We look forward to continuing to work with you well into the future.

Read more
Michelle Williams

Happy Customer!

2017-03-06

For a basic IT user, it was a great feature that the support staff could log onto my computer and teach me about other features or how to problem solve any issues.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Michelle! Thanks for you lovely review. We pride ourselves on providing top customer service and empowering you to fully utilize the system to your advantage

Read more
Barret Miller

Awesome Club Management Software - especially if you have a 24/7 club

2017-12-21

Pros

Integrated billing is easy to use and works great - makes life easy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Thank you for taking the time to write this review, Barret. We're absolutely delighted to see your recommendation of GymMaster - it is exactly what we are striving for!

Read more
Jarryd Parkes

Innovative

2017-11-27

Pros

No request is ever denied without careful consideration. and the customer service is quick at answering

Cons

The biggest con about this software is the reporting is inaccurate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Jarryd, thanks for your kind words, we really do pride ourselves on the development of GymMaster being driven by our clients.
We're sorry to hear you've been experiencing inaccuracies with your reporting - and would love to get this sorted for you as quickly as possible. Please send us an email to support@gymmastersoftware.com with details of your issue so we can get your reporting back on track!
- Fiona

Read more
Thaddeus Scott

Powerful Software with endless potential to grow as we grow.

2015-08-16

We upgraded our very archaic membership database system to GymMaster well over a year ago now and have never looked back.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Bill Malphrus

Having the Gymmaster system in my fitness center has been great! It's been extremely helpful.

2018-03-28

Pros

I know who's fees are due and the system deactivates their key fob automatically so that there are no unauthorized entries.

Cons

Can't think of any cons. The system has been running great and I'll continue to use it as long as the company is active

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Bill, thank you so much for the great feedback.
It's wonderful to hear GymMaster has been able to serve its purpose from capturing member details, management of fees through to 24/7 access.
Providing access from the web has certainly made a difference to our clients giving them the freedom to manage the facility from anywhere.

Read more
MATTHEW BILSKE

Great company to work with, and great product for the money.

2018-02-23

Pros

It is also fairly easy to navigate.

Cons

Had some problems with the software communicating to the database once in a while but that got better over time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Matt
Thank you for taking the time to give us some great feedback. At GymMaster we do strive to always improve the system so our customers get a better experience. Our support team are always ready to assist.
Wish you all the best and don't hesitate to contact us if we can help in any way.
Regards, GymMaster

Read more
Miles Wydall

It has all the features and the support is great - just buggy

2016-01-12

The Software is fine and has all the features we want - and the support guys are great - very responsive and eager to help - however it seems like not month goes by that we have to call them to sort out a bug and upgrade problem - and its been like that for over 2 years We just want to use it as a tool to make our life easier and not spend our time double checking billing and contacting support - Not sure if the issue is with testing or what - but its a pain !

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Thanks Miles for the valuable feedback. We've investigated the issue you
ran into on the weekend with the dev team and are looking into options
to improve communication with clients and reduce the chance of this
occurring again.

Due to your billing provider we require you to be on the Beta version of
GymMaster, which means your facility is one of the first to receive any
updates.

We are constantly improving our product and we always appreciate your
feedback

Dru Hill
Managing Director
GymMaster

Read more
Lee Jones

Gymmaster

2017-02-11

We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates. Customer service has been excellent and beyond my expectation.

Pros

Easy to use No down time Updates remotely Fantastic back up from service staff/tech staff

Cons

Nothing springs to mind, we probably don't use it to its full potential

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering GymMaster

I looked at 3 companies and this product was the best value

Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Hi Lee! Thank you so much for taking the time to leave such a glowing review! We look forward to continuing working with you well into the future

Read more
Tom Bellman

5 Star. Exceptional customer service and great systems to make your gym run to its potential

2015-08-17

From being educated on how to properly use the software, do reporting and manage my client base - the team at gym master do it all.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ietitaia Sanerivi

Cool app to have

2015-08-11

its a cool app however there seems to be a lot of cleaning with our database but other than that it is a very useful tool to have.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from treshna Enterprises


Glad to hear you are happy with the system to date. Do feel free to let us know if there is a good time for us to assist with a tidy up of your member database if it has gotten out of hand over the years.

Read more