Virtuagym Reviews

Pros
Customer service is fantastic to be fair.

Cons
Everything else unfortunately.

Rating breakdown

Likelihood to recommend: 0/10

Pros
It's easy to use, there is the possibility of quick contact with assistance and the enormous availability and continuous updates that make the app easier and more intuitive. The updates also make it possible to continuously icrease the functions and the possibilities of use.

Cons
honestly I have nothing to reproach the app. I will stop using it because my work has changed and it's not in the fitness world so this software is not useful for me anymore.

Rating breakdown

Pros
It gives you access to a very powerful platform, and you can brand it everything.

Cons
- no Coach app; - Terrible workout editor; - You cannot assign workout to a client, he needs to chose it from the available workouts; - you cannot use the app to track your clients workouts; - You dont have a demo of the portal, you need to sign for a year membership if you want to access to the portal;

Rating breakdown

Pros
Variety of workouts and easy to use for food logging.

Cons
The customer service! First it took about 1 month before I could even use the customized app. Then I couldn't see my workouts in my app. Apparently that was an Android issue and took about 3 weeks to be fixed. I used the software for some time and, since my client don't really use it, canceled my 1 year commitment 30 days in advance. But nobody seems to be available to acknowledge my cancelation. There's no phone number, no chat feature or anything. Very upsetting and time consuming. They better don't charge me again since I fullfilled my 1 year contract.

Rating breakdown

Likelihood to recommend: 2/10

Pros
Good overview and access of all functions; easy to use app for members; nice tool for coaches to communicate with their clients;

Cons
Too limited tolls for management-overviews: - not possible to make printable periodical overviews (monthly - yearly) - making specific queries is limited or even not possible (memberships, periodical results, products and so on), - making periodical financial reports is not possible

Rating breakdown

Rating breakdown

Pros
Little effort for a maximum of work. A lot of exercices. Good bookkeeping and administration . Food app is good

Cons
Conflict in use with clients of basic fit. Some gsm's dont work good with the app's . For the rest Ok!

Rating breakdown

Likelihood to recommend: 10/10

Cons
- As mentioned, they promise a lot and then don't deliver. If you ask about a feature they don't have, they'll assure you it "launches next month" or some such nonsense. - Sales people sell a product they don't have by promising/"showing" features they don't have. - They WILL charge you as long as they possibly can, even going so far as to change the names that appear on the credit card statement in order to circumvent account holds. - They won't let you try the platform before committing. Their minimum contract is 12 months and the "cancellation" terms are to pay out the entire remaining contract even if you don't want to use the service. - When you do try to cancel, they'll delay replying long enough to charge you at least one more time, then they'll try to make you jump through hoops with "cancellation paperwork" when the contract expressly states they accept cancellation via simple email. - This company is a scam. Stay away!

Rating breakdown

Likelihood to recommend: 0/10

Pros
Exercise programs, nutrition, and NEO bracelets. Haven't used it for membership yet.

Cons
Needs to be more American-friendly in payment portion.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is realiable and user friendly. The customer service team try their hardest to help in any way they can. When purchasing I felt no pressure to get locked into a contract unlike other companies which can really affect your experience.

Cons
That I cannot view a weekly schedule on my mobile app. And my members of staff do not see the same coloured schedule that I see. Its also not clear how to set staff privacy settings.

Rating breakdown

Pros
It's potential to be an all-in-one tool.

Cons
The fact that potential is sold by the sales team but once you purchase nothing works and you're locked into a contract.

Rating breakdown

Likelihood to recommend: 0/10

Pros
In the beginning, when I was signing up, they called a few times a week to check in on me. They were happy to hear my suggestions on things that I needed.....however...

Cons
My suggestions were not implemented. After my 1 yr contract was close to being done, I realized, this is not the software for my business anymore. When I used the contact form BEFORE my 1 yr mark, to ask how I go about cancelling my subscription (since there is NO easy way to do this and no information can be found about it). I received no contact back. I later then tried calling, leaving a voicemail. I then received an email TWO months after my initial contact for request on how to cancel! (and a long thread of back and forth) where the support staff has stated my term has automatically renewed and there is 'conveniently' no trace or evidence that I left a msg or used their contact form to request to cancel and I now owe another yr of subscription. I did NOT give consent to this, in fact the contrary. They have been completely disregarding that I even tried to contact them and just so happened to not contact me at all In the 2 months leading up to it. There is no where where I have consented to them renewing my contract at all. This is a complete scam and DO NOT use this this service at all!!

Rating breakdown

Likelihood to recommend: 0/10

Pros
Complete online system to improve your lifestyle with food, move and mindset.

Cons
-

Rating breakdown

Likelihood to recommend: 8/10

Pros
3D Animated Exercise Library, Measurements, Heart Rate Monitor and Sync with App, Nutrition App and Journal, Challenges, Community, Workouts and this is only naming a few things. So much more

Cons
Not much to say here but I would've liked have a female trainer also showing exercises. Theres nothing else believe it or not.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Track my exercise, food intake and calieies

Cons
Haven’t use it for a long time so no cons to list

Rating breakdown

Likelihood to recommend: 6/10

Pros
Sounds cool with so many features, customer support is nice and helpful.

Cons
First of all t’s a pain to learn, it has all these features that instead of doing something right, they are all useless. Then since day one we had problems with it, creating embarrassing problems to our new members. From it not allowing members to signed up online, to charging their cards and not showing in our system, to having to get a different P.O.S system when at purchasing the system I was told it was going to work just fine but it was again useless. There are always issues I have to keep emailing support almost every week. Not sure how long they have been around but it seems like they are always fixing issues and have many features in Beta that might or might not work. On top you have to sign a 12 month agreement so you are pretty much stuck with them.

Rating breakdown

Likelihood to recommend: 0/10

Pros
Customer service and support is quite excellent through their live chat! It's an extensive system, lots to learn still. I enjoy the endless possibilities to create workouts from a huge database of exercises and the ability to create and track meals. It is very handy that Virtuagym syncs with my fitbit.

Cons
It has been working great for me so far! Will report back once I have used it more in depth.

Rating breakdown

Likelihood to recommend: 9/10

Pros
That is has challenges, badges, build in workout videos, and tracks your progress all from your phone!

Cons
That you can't create carb cycle meal plans and you can't save meal plan templates in the app for clients.

Rating breakdown

Likelihood to recommend: 10/10

Pros
EASE OF USE, VERY SIMPLE SOLUTIONS BASED SOFTWARE AND THE APPLICATION AND USE OF THE PROGRAMS SUPPORTS THE ORGANISATIONAL NEEDS.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This software is easy enough to use, but so are many other ones.

Cons
The customer service has been atrocious! I tried to cancel my agreement before my first year was up and was told by a customer service manager that if I just stuck with them, they could show me how they would improve their service, and if I was not happy after a couple more months, she would cancel my agreement herself. So I stayed, willing to give it a few more months. Now I try to cancel and they say sorry, you owe for the entire rest of the year. Seems like quite the scam!!

Rating breakdown

Likelihood to recommend: 0/10

Pros
Lots of options and tools within the software, yet very user friendly. Very easy to navigate through and change settings.

Cons
Have to pay for it before you come online & active with clients. I wish it would start billing when I started with clients.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The pros of the app is that everything is in one place- If both apps were more functional it would be nice be organized

Cons
none of the information in the food app is correct so its unusable. The exercise options are incredibly limiting. Customer service is unable to correct the issue and takes a week or more to answer your emails since they no longer have customer service via phone

Rating breakdown

Likelihood to recommend: 0/10

Pros
It looks great and is very easy in use.

Cons
Share option of workout is

Rating breakdown

Likelihood to recommend: 9/10

Pros
The user interface is very aesthetically pleasing, especially the nutrition app. The training app exercise animation are pretty good as well.

Cons
Cost. Very expensive compared to others. You can't build workout programs for a period of time. For example, a 6 week strength training program with progressions in weight/reps/sets.

Rating breakdown

Likelihood to recommend: 3/10

Rating breakdown