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LeadDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Clear and Efficient Sales and Customer Service Software
Table of Contents
LeadDesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2025
LeadDesk overview
What is LeadDesk?
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.
The intelligent dialer enables agents to make calls from CRM platforms, websites, and Microsoft Excel. The rich dialing feature enables call recording, a listen live option for coaching and quality control, automatic call backs, and the option to blend inbound and outbound calls based on traffic. The intelligent call distributor feature enables calls to be sent to specific locations or agents based on pre-defined rules such as IP address, agent skills, and caller info. Calls can also be forwarded to external numbers for remote working.
With the LeadDesk contact management feature, numbers can be registered as 'blacklisted' or 'do-not-call' (DNC). Customer contact information can be compiled and securely stored, with the option to import data from existing databases. Reasons for calls ended can be selected from preset, or user-created, options. The LeadDesk reporting feature offers live dashboards and custom or pre-built reporting options for tracking contact lists, agent performance, channels, and more.
Key benefits of using LeadDesk
Outbound sales solution that triples your agent efficiency.
Primed with AI to maximise agent talk time
Fully customisable campaigns, queues, reports and operations.
All of your data is in one location for easy reporting.
Our solutions meet the regulation in each market ensuring that both our and your business is compliant.
Our servers are in Europe, ensuring fast operations and that your data is not handed to outside the EU.
Starting price
per month
Alternatives
with better value for money
LeadDesk’s user interface
LeadDesk reviews
Overall rating
4.9
/5
13
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.38/10
5
4
3
2
1
11
2
0
0
0
Who uses LeadDesk?
Based on 13 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
LeadDesk's key features
Most critical features, based on insights from LeadDesk users:
All LeadDesk features
Features rating:
LeadDesk alternatives
LeadDesk
Starting from
99
Per month
Ringover
Starting from
No pricing info
Convoso
Starting from
No pricing info
DialedIn CCaaS
Starting from
No pricing info
LeadDesk pricing
Value for money rating:
Starting from
99
Per month
Per Feature
User opinions about LeadDesk price and value
Value for money rating:
LeadDesk integrations (15)
LeadDesk support options
Typical customers
Platforms supported
Support options
Training options
LeadDesk FAQs
LeadDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What languages does LeadDesk support?
LeadDesk supports the following languages:
Spanish, English, Swedish, German, Norwegian (Bokmal), Finnish, Dutch, Danish, French
Q. Does LeadDesk support mobile devices?
LeadDesk supports the following devices:
Android, iPad, iPhone
Q. Does LeadDesk offer an API?
Yes, LeadDesk has an API available for use.
Q. What level of support does LeadDesk offer?
LeadDesk offers the following support options:
24/7 (Live rep), FAQs/Forum, Email/Help Desk, Phone Support, Knowledge Base, Chat
