Pepperi Reviews

Where do you start? Great integration into ERP with many live features including CRM Activities, Mobile receipt printing, instant stock updates, live account balances, sales filters, multiple catalog, special pricing, inventory matrix..

Cost is higher & Must have a local support partner to setup properly.

Excellent apple app. Very good android app. Excellent graphics quality. Lots of features. Pleasant customer relationships.

Customer support is pleasant, but in low availability, everything takes a lot of time. Lot's of features, but adding the features takes a lot of time and the price is too high for small business (in my opinion). The back-office and the overall logic needs a better foundation to "speak" common language, especially with the erp integration (It happenes a lot in fast growing startups that release ton of features that are not fully compatible with every user configurations). I experience a lot of erp integration issues, sometimes new features doesn't feat my configurations and the system becomes complicated to manage.

Pepperi served us reasonably well for near on three years despite overwhelmingly frustration early on when had been sold a service at full price for what was clearly still in development on android devices. It's simple in it's layout and easy for the sales reps to utilize in the field, however is limited in it's ability to fully integrate with a number of accounting software packages.

Customer service is terrible. Pray you don't have a technical issue on Friday or Saturday, the company being based in Israel shuts down for Sabbath. The company has a local representative in Australia for whom I've recently sent three emails, all of which I've received read confirmations, and still no response. Last year we sort assistance for integration of Pepperi order taking directly into Quickbooks...

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The program is extremely user friendly and intuitive. Pepperi has increased my efficiency in the field 10 fold and I love having so much customer data at my fingertips 24/7. The customer service is fantastic and they really listen and try to meet our company's needs, even to the point of adjusting aspects of the software based on our requests. It is so nice to work with a software developer that is motivated to be consistently improving their product and is so supportive of their customers!

The initial customer inventory input aspect of the software is a bit time-consuming , as it pertains to our particular industry, but Pepperi is in the process of making some improvements to this.

In a past consultancy I worked on for a B2B security equipment distributor, the company was looking to expand sales of its less popular inventory. This was difficult, because the field sales consultants couldn't carry around samples of EVERY single item in the catalog. Integrating Pepperi made showcasing a wider variety of items in the inventory easy, and I would dare to say, fun! It worked! In a matter of 6 months the company saw growth in sales, including less-known products. The field sales consultants carried around Android tablets, so visualization, order taking and order building became quicker and more efficient...

Although the user interface is very nice, and easy-to-use, it is a bit heavier, so if your field sales reps are going to use it, make sure the data plan is good, if not you will experiment soome unwanted lag.

An excellent product, iPad, and Android, a fully considered integration architecture, and an expert implementation and support team.

No cons were added to this review

If the standard solution does not fit your needs, you can easly configure all you need for your sales force. There are a lot of features you can deploy after first implementation, so it becomes an ongoing upgrade.

The support is not 24/7 and the time zone is CET.

We have been able to go from having 4 platforms down to just 2. Between MYOB and Pepperi, we now have everything we need. Very portable for our Reps in the field and very stable for our Reps in the office.

Because Pepperi can be so easy for customisation, it can be a little overwhelming for doing the changes. There are so many ways you can things up, I just don't know where to start.

It's very easy to install and operates. It can be accessed with both iOS and Android operating devices. It has a customer service that are very supportive. It helps in locating prices and customers.

It's back-end is difficult to set-up. It does not allow multiple discounts and promos to be entered. It has a very serious synchronization issues.

- Performance and feature are great. It's easy to use, and extract information. - It works on mobile too, so you don’t need to carry laptops everywhere. Navigation feature is quite Okay. - Handy to keep records of sales and purchase.

- The quality of the app is not as per the money they seek from customers. - Support team doesn’t work as per expectation. We cannot link data on paper in Quick Books, so which is another drawback. It has very genuine synchronization issues while editing discounts and promo codes. - When you don’t have proper knowledge of IT then it might be difficult for you understands latest technical update and implementation information.

I like the ease with which we are able to integrate external applications. I also like the ability to take orders offline and then submit them when a connection is available. Pepperi has done a great job of providing tools for the admin to investigate issues.

I wish that the android version was supported to the same extent that IOS was. It would make it a little simpler to use a BYOD model.

Easy, attractive price, excellent support.

It isn't a 100% fit for our business, but that would be a product you couldn't sell to anyone else, so it isn't a realistic expectation for us to have.

The fact it tells me year to date sales and how I’m tracking compared to the previous year.

It doesn’t have in the order column a space to put stock on hand. So that when you next call on that store you can say well last time you had 6 on hand and you orders 12.This is a very important tool in my job!

Quality of the app (Reliable), as well as the constant evolution towards better versioning. Support is good.

Some features lack of potential: - Sales Route has much more to accomplish - Sales Tools can also grow, as it has some limitations (Example: Have discounts be applied in a fixed amount only ... similar to your survey which will prize the first 50 users. We would need to provide discounts only on limited inventory quantities)

Best thing about Pepperi is access to detailed current inventory. Search functions are amazing for writing smart orders based on various product features. Having product images very helpful. Detailed nature with so many viewing options make this app easy to review orders before submitting. Order details screen is on target as is ease of emailing orders directly from the app.

Needs product availability dates. This is a pretty huge miss and I'm not sure if it's available and we aren't using it or if the app is just lacking here. Inconvenient to have to call in to customer service to confirm availability.

Functionality is great, can do lots of things and extract lots of information easy to use, looks great. Customers find it easy to use so enjoy the process

Sometimes strange things happen when there are updates and implementing new things can be difficult if you don't have an IT dept. information on products is difficult to read.

I love it runs on the ipad so well. It is fast and reliable and mobile. Up loading pictures is easy and fast

The back end is very difficult to setup. And you can't get help with the nitty gritty setup. I have been using it for 2 years and still can't get the setup perfect

from day one we are pleased with the ease of use and the scalability of how we can place orders and how easy it is for the reps to use.

Wish there was more options and more flexible way to enter multiple promos and discounts not just the ones that are fixed in Cross-sell & UpSell

Ease of use

Starting to get a bit pricey

Efficient and helpful to us, no need to do manual function to be able to make sale, just click on the items they need then automatically compute amount and processed order.

Issue on Internet connection ,when your internet provider has a slow connection then problem occur and it's external cons, the program is good an helpful.

It's really easy to understand and makes my day a whole lot easier, highly recommended! The menus are easy to navigate

When it drops out .. meaning it loses its order of menus . They become mixed up , tho you guys seem to get sorted in 24 hrs

ease of use, great support and heaps of available information to fix most problems

a bit complicated for first time users, lack examples of some set ups

Shows all need the details and easy to use , works online and off-line . It is easy to use on the sales floor As a sales person and on the other side as an administrator the features are user-friendly and helps to improve sales

I wish they had quicker solutions by phone and quicker answer my phone . The support by mail is fine.

I like the way it keeps my records organized. The accessibility is great. I can keep track of my sales records easily.

This software sometimes crashes. Specially during the syncing process. There are times when it's very hard to synchronize even when the internet signal is strong.

simple to start and to integrate with backend systems

not possible to configure and increase functionalities