ShipTrack Pricing, Features, Reviews & Comparison of Alternatives

ShipTrack

Track Anything, Anywhere (Real-Time Shipment Tracking)

4.75/5 (4 reviews)

ShipTrack overview

What is ShipTrack?

Shiptrack is an easy to use cloud based track and trace software designed to provide full time control and visibility over the shipping process. working with many industries, including healthcare, pharma, government, mailrooms, professional couriers and of course transportation, the software is fitting for businesses of all sizes.

To guarantee accuracy, ShipTrack provides real time information on product movement, location details and takes pictures of the shipment to send regular updates to vendors. Furthermore, to avoid unnecessary fees, the software bills customers based on the amount of goods shipped, while avoiding any additional start up costs or contract fees. In addition, it offers multi carrier shipment tracking features, which facilitates international shipments and the use of more than one logistics provider.

ShipTrack works with multiple logistics providers to track product movements and sends automatic notifications to vendors whenever a product is scanned during its movement. This provides vendors with information about the product location and the time it will reach the customer. The software also offers an in-built reporting tool that helps to prepare daily reports. Users can export data from the application in the form of excel spreadsheets.

Finally, ShipTrack’s documentation system generates digital invoices and helps reduce paperwork for logistics firms. The software does automatic route planning and can immediately re-route in case of blocks on existing routes. The tool can be accessed on mobile devices as well as via an intuitively interfaced web portal.
www.shiptrackapp.com

Pricing

Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, French, Spanish
ShipTrack screenshot: Driver signup page on IOSShipTrack Overview - TransportationShipTrack screenshot: IOS login screen with company logoShipTrack screenshot: Scan shipment barcodes through mobile applicationShipTrack screenshot: Job details of the scanned barcodeShipTrack screenshot: Jobs tab providing the list of jobsShipTrack screenshot: Loading jobs into drivers' accountsShipTrackApp.comShipTrack - Testimonial - PRECI5ION Home & Office Delivery

ShipTrack reviews

Excellent
3

Very good
1

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.2
  4.8
  4.5
  4.5
Jason Tremblay

Amazingly versatile tool packed with functionality. Transformed our operations for e-commerce!

Used daily for 1-2 years
Reviewed 2017-10-17
Review Source: Capterra

This software allowed us to completely transform and modernize our customer order handling and pick-up process.

Pros
Shiptrack software is very flexible in both what it can do and how it can be used. For example, we were able to easily use it on mobile technology selected for scanning our inbound customer orders for pickup. Then, using the customization web portal we had all of the required information at our fingertips to take care of the customer at the pick-up desk. Support from the whole Shiptrack team while implementing and operating the solution was phenomenal. As a vendor partner, the Shiptrack team was fully committed to whatever was requried to drive success in using their software to achieve our results.

Cons
One area for possible improvement would be the handling of offline errors. When a scanning device went offline (Due to wifi coverage issues), it was not always clear if the scans were being captured and later uploaded.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chris Castellarin

Exceptional Product, People and Service!

Used daily for less than 6 months
Reviewed 2017-10-24
Review Source: Capterra

Pros
Canadian Development! The amazing people at ShipTrack have been great to work with and have developed an app that is the fastest most accurate app I've used to date. The dispatch and customer order entry screens ensure accurate pricing and works flawlessly regardless of operating system. i.e. Mac products. Service is second to none and ACTUALLY available 24/7! Driver locations and mapping is real time allowing us to ensure the right order gets to the right driver to ensure every order is delivered on time every time.

Cons
New customers do get a little locked up at the shipment piece counts / weights when placing orders online so that section could be simplified a little.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Bill Rushworth

Works well for us. Pay as you go!

Used daily for 6-12 months
Reviewed 2017-03-07
Review Source: Capterra

We use ShipTrack everyday for our small business. We have clients that also use this system, but we have yet to interface with them. Our drivers use the app on their smart phones which is simple to use. The data entry is a bit cumbersome at times for the dispatcher when entering jobs. It has a client portal so they can track their packages. PROS: Easy to use app for drivers. They can bring up a job and use the app to bring up GPS to their delivery. It has scanning functions on the phone and allows for signatures. Has the ability to print up labels to apply to package and cross reference ability for invoices, etc. CONS: Entering jobs can be a hassle at times, especially when you get busy and have multiple jobs to enter. Once you create a job, there is no going back and you will be charged for it so be careful! We were told that they could enter our reoccurring jobs so we would not have to, but we have not seen that happen, even after many times trying to get their support team to do so. We just gave up, hence, the 3 star rating on customer support! They did work well with us as far as getting this off the ground for us and gave us over a month to use it for free to get our drivers and office staff oriented with the program. Overall, I would recommend the program for small companies as it is a pay as you go system so their is no monthly bill to pay if you don't use it, which we like! Give it a try, it may work well for your business too!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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R D Fernandes

Ship and Track Services

Used monthly for free trial
Reviewed 2018-10-01
Review Source: Capterra

I use this service to ship and track all parcels from our office--personal and business parcels.

Pros
This software was very simple and easy to use. Good format for anyone to use.

Cons
The least favorite about this product is the time to download the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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ShipTrack features

API
Activity Dashboard
Billing & Invoicing
Delivery Tracking
Order Tracking
Real Time Monitoring
Route Optimization
Shipping Management

Automatic Notifications (45 other apps)
Data Import/Export (41 other apps)
Dispatch Management (49 other apps)
GPS (41 other apps)
Location Tracking (43 other apps)
Order Management (53 other apps)
Real Time Updates (44 other apps)
Reporting & Statistics (62 other apps)
Route Management (40 other apps)
Status Tracking (53 other apps)
Third Party Integration (54 other apps)
Transportation Management (45 other apps)

Videos and tutorials

Additional information for ShipTrack

Key features of ShipTrack

  • Barcode scanning
  • Billing & invoicing
  • Client portal
  • Customer database
  • Delivery tracking
  • Digital signature
  • Distribution management
  • Electronic Data Interchange
  • Email integration
  • Geographic maps
  • Graphical User Interface
  • Invoices
  • Order tracking
  • Real time data
  • Real time monitoring
  • Receiving
  • Records management
  • Route optimization
  • Shipping management
  • Status reporting
  • Task planning
  • Traceability
View All Features

Benefits

• ShipTrack's activity dashboard generates weekly/monthly reports and provides insights on product movement and reasons for product delivery delays.

• The software has a web portal and a mobile app, for tracking product movements from one place to another, managing multiple drivers and collecting business metrics.

• ShipTrack offers features such as route planning, automated dispatch, phone and mail integration for drivers, route load balancing, and on-the-fly route adjustment to improve productivity.

• The application removes the need for smaller logistics firms to install their own expensive package tracker; they can use ShipTrack and pay as per the number of shipments.

• The software regularly scans products to prevent losses and maintains online scan records to back trace the path in case a product is stolen or misplaced.