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ALVAO Service Desk

AI-powered ITSM solution designed for Microsoft 365

Table of Contents

Is this product right for your business?

Find out with a

ALVAO Service Desk - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

ALVAO Service Desk overview

What is ALVAO Service Desk?

ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integrated with Outlook and Teams, it allows employees to create, track, and resolve tickets directly in familiar tools. AI and Copilot features automate repetitive tasks, provide smart suggestions, and power a Teams-based virtual agent for 24/7 self-service. With transparent dashboards, SLA-driven prioritization, Power platform integration, no-code automatization and Power BI reporting, ALVAO delivers clarity and measurable results. Deployable in Azure or on-premises, and aligned with ISO 27001 and SOC 2, it combines security, flexibility, and scalability to streamline service delivery and drive organizational efficiency while ensuring compliance with standards such as Cyber Essentials and DORA.

Starting price

36per user /
per month

Alternatives

with better value for money

ALVAO Service Desk’s user interface

Ease of use rating:

4.6

(29)

ALVAO Service Desk pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

3-4(11)

5(18)

What do users say about ALVAO Service Desk?

The service desk allows to manage even very complex procesess quite easily and quickly, the integration capabilities are very decent and cover our needs.

Select to learn more

Who uses ALVAO Service Desk?

Based on 29 verified user reviews.

Company size

Midsize Businesses

Enterprises

Small Businesses

Top industries

Automotive

Accounting

Government Administration

Furniture

Others

Use cases

Service Desk

Help Desk

IT Management

IT Ticketing Systems

Incident Management

ALVAO Service Desk's key features

Most critical features, based on insights from ALVAO Service Desk users:

Access controls/permissions

3.3

(3)

Ticket management

4.8

(12)

Incident management

4.6

(11)

Remote access/control

(0)

Server monitoring

(0)

Maintenance scheduling

(0)

All ALVAO Service Desk features

Features rating:

4.4

(29)

Access controls/permissions

3.3

(3)

Activity dashboard

(0)

Activity tracking

2.0

(1)

AI copilot

(0)

Alerts/Escalation

5.0

(1)

Alerts/Notifications

4.7

(9)

Analytics

(0)

API

5.0

(1)

Approval process control

(0)

Asset lifecycle management

4.7

(3)

Asset tracking

4.5

(2)

Assignment management

(0)

Audit management

(0)

Audit trail

5.0

(3)

Automated routing

(0)

Availability management

(0)

Benchmarking

(0)

Capacity management

(0)

Change management

3.0

(1)

Chat/Messaging

(0)

Client portal

(0)

CMDB

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communications management

(0)

Compliance management

(0)

Configurable workflow

(0)

Configuration management

5.0

(1)

Contract/License management

2.0

(1)

Corrective and preventive actions (capa)

(0)

Customer support

(0)

Customizable branding

(0)

Customizable fields

(0)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

4.5

(2)

Dashboard

3.0

(1)

Dashboard creation

(0)

Data import/export

(0)

Data visualization

(0)

Disaster recovery

(0)

Document management

(0)

Drag & drop

(0)

Email alerts

(0)

Email management

4.0

(1)

Email templates

(0)

Event logs

(0)

Forms management

(0)

Generative ai

(0)

Help desk management

(0)

Incident management

4.6

(11)

Incident reporting

(0)

Inventory management

5.0

(1)

Investigation management

(0)

Issue auditing

(0)

Issue management

(0)

Issue scheduling

(0)

Issue tracking

(0)

IT asset management

4.7

(12)

IT asset tracking

(0)

IT incident management

(0)

IT reporting

(0)

IT risk management

(0)

Knowledge base management

4.3

(9)

Knowledge management

(0)

License management

(0)

Live chat

(0)

Localization automation

(0)

Maintenance scheduling

(0)

Mobile access

(0)

Mobile alerts

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Language

(0)

OSHA compliance

(0)

Prioritization

5.0

(1)

Problem management

4.0

(2)

Procurement management

(0)

Project management

3.0

(1)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Recurring issues

(0)

Release & deployment

(0)

Release management

4.5

(2)

Reminders

(0)

Remote access/control

(0)

Remote monitoring & management

(0)

Reporting & statistics

4.7

(3)

Resource allocation & planning

(0)

Risk alerts

(0)

Risk analysis

(0)

Risk assessment

(0)

Role-Based permissions

(0)

Rules-Based workflow

(0)

Safety incident management

(0)

Scheduled/Automated reports

(0)

Security tools

(0)

Self service portal

3.7

(3)

Server monitoring

(0)

Service catalog

4.7

(6)

Service history

(0)

Service level agreement (sla) management

4.8

(4)

Service request management

(0)

Single sign on

(0)

SSL security

(0)

Status tracking

(0)

Support ticket management

4.0

(1)

Support ticket tracking

5.0

(1)

Surveys & feedback

4.5

(4)

Tagging

(0)

Task management

(0)

Task progress tracking

(0)

Third-Party integrations

4.7

(3)

Ticket management

4.8

(12)

Widgets

(0)

Workflow management

3.5

(2)

ALVAO Service Desk alternatives

ALVAO Service Desk

4.6

(29)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.4

Value for Money

4.4

Customer Support

4.6

Milvus

4.8

(298)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.7

Value for Money

4.7

Customer Support

4.7

Freshservice

4.5

(689)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.3

Value for Money

4.4

Customer Support

4.6

LiveAgent

4.7

(1.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

ALVAO Service Desk pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Start

/user

Per month

Features included:

Service Desk
Service Catalog
Change Management
Recurring Changes
Incident Management
Problem Management
Request Management
Knowledge Base
Self Service Portal
Full Audit Log
Mobile Access
Reports & Analytics
SLA Management
Process Workflow
Custom Fields
Single Sign-on
Automated Ticket Routing
Ticket prioritization
Ticket Notification
Entra ID Integration
Multi-Channel Access

Standard

/user

Per month

Features included:

ALVAO for Outlook
ALVAO for Teams
Customer Satisfaction Survey
Advanced Workflows
Power BI Integration
Microsoft Copilot Integration

Professional

/user

Per month

Features included:

Azure DevOps Connector
 Service Desk Enterprise API
 Service Desk Custom Apps
Power Automate integration
Zabbix integration Knowledge base - Sharepoint Connector
JIRA Connector
Microsoft Multidomain Authentication

Enterprise

/user

Per month

Features included:

Ticket AI Assistant
Automatic Content Translation
Knowledge Base AI Assistant
Independent Reporting Storage
Sandbox (without SLA guarantee)
ALVAO Intelligence (AI)

User opinions about ALVAO Service Desk price and value

Value for money rating:

4.4

(29)

To see what individual users think of ALVAO Service Desk's price and value, check out the review snippets below.

“The service desk allows to manage even very complex procesess quite easily and quickly, the integration capabilities are very decent and cover our needs.”

KŠ

Karel Š.

sysadmin

“Also we integrated ALVAO with our network discovery systems, so we can easily manage all security events within one place.”

Jaroslav J.

IT manager